I highly recommend Devyn Lee to anyone! He is so knowledgeable and goes above and beyond! Thanks for such amazing service!

I went in thinking that switching phones was going to be a tedious process based on every other encounter at a Verizon store, but was pleasantly surprised at the friendliness and knowledge shown by Greg throughout the process. He took the time to make sure all of the data was transferred from the old phone to the new phone, and that the phone was entirely protected before I left. It showed me that he cares about his customers; something that I had never experienced at any other Verizon store. I will definitely be back for future needs!

Fantastic service by Greg. Upgraded 2 phones and walked out working. Love this store

Great place to get a phone. See Greg

Went in to upgrade my old phone. The new phone, with a promotion, was going to be $300. The store said it would be $250 for a charger and setup fee just to get the phone out of the store, then the $325 for the phone would be added to my bill as required for the promotion. So they wanted me to pay $575 for a $325 phone. I dont think so! I have never had to pay a setup fee for a phone. And when did they start selling chargers separately?

We apprehensively went in expecting to be upsold as we were looking to upgrade our 7 year old phones. Greg patiently reviewed our account and found reasonably priced phones that met our needs. Additionally, he spent 2 hours making certain our data was transferred from the old phones to the new phones and assuring we were comfortable with the new phones. Outstanding customer service...simply outstanding!! A rarity anymore!!!

I loved my experience at this Verizon store. Devyn was friendly, efficient, and answered all my questions. It’s the first time I’ve left a Verizon store understanding how much I was paying for the phone, how my monthly bill will be impacted, and how much the accessories cost. Usually, it’s a muddle of too much information in a rushed atmosphere. This was quick, but understandable and helpful. I will definitely go back next time I’m shopping for a new phone!

Devyn is the best. Has answered all of my questions. I left with a new Samsung phone and all the accessories I needed. Devyn made sure my new phone was all set, transferred all my stuff from my old phone. Very satisfied customer here!

Eduardo P was a delight to work with. Very knowledgeable, understanding of working with old people, and very friendly and helpful. I would ask for him if I have to go back for any reason.

Fantastic visit and complete phone buying process. Great product knowledge, easy sales process. Devyn and Greg were completely up front with everything. They even set up our phones. What a refreshing change from our normal phone store experiences. These guys are GREAT. Highly recommended.

The store manager was very helpful the moment I walked in and greeted me with a friendly smile. He helped me set up my new phone. He was very professional and explained how my new phone works. I highly recommend this store and staff with all your phone needs!!

I waited for 40 minutes to buy a new phone without anyone acknowledging that I was even there.

I always get good service and all of my questions answered here.

Third time back in, getting phones changed out. Had Devyn each time. He has been excellent to work with. Very friendly and helpful.

This has been the Best cell phone buying experience my wife and I have ever had since 1994. The entire sales staff were very knowledgeable, professional, and Honest!! This is the store to purchase your next cell phone and accessories.

Devyn was great. He is very knowledgeable about the phones with features, andfunctions. We didnt feel pressured, rushed and was able to any question we had.

Devyn was very knowledgeable about the phones we came in for! This was the most painless phone buying experience we have had. He got us all set up and even connected our bluetooth with our car. I will definitely be coming back to this store!

Outstanding customer service. Patient and tailored explanations of use of devices new to me. Greg Groves, in the lead for this area, was outstanding in walking this digital innocent through options w/o any hard sell.

Great customer service experience

Service was excellent. Aaron took care of everything with great professionalism and courtesy. I would highly recommend.

I definitely recommend coming to this location!! Ed was super resourceful, friendly and helped me upgrade to the phone I wanted! Don’t be afraid to receive help from Greg or Devyn as well! Thanks, Ed, Greg and Devyn at Verizon!

The district manager Gregory was excellent. He was extremely helpful and trustworthy.

The staff was very thorough and explained everything to us. Great experience.

We came in to upgrade our iPhone to the new iPhone 11! We also purchased two pairs AirPods! Ty helped us on it, he answered a lot of our questions, nice service!

Great customer service. Max was very helpful and answered all my questions. He transferred all my info from my old phone to my new one. I highly recommend this business.

Added another phone to our plan. Gregory was very helpful explaining everything. Great customer service!

Devyn was so helpful! We had bad service at the other Verizon location and chose to come here instead, best decision ever! Devyn explained everything clearly and helped us come to the right options for our budget. He helped us through every step of the process and made sure our phones were good to go before we left. Definitely will be coming back to this store and highly recommend Devyn for his awesome customer service!

Representative was not very informed must have been new another representative / sales person came over to explain offers.I did not feel confident in representative.

Gregory and the assistance he provided were fantastic. I absolutely recommend this location. I could not have managed on my own. Thank you.

Very knowledgeable and helpful. Explained their products without being pushy. Friendly staff (Max) that sends you out the door with a phone that is all set up, no need to transfer all your old contacts, etc. Most pain free phone upgrade we’ve ever had.

Excellent service - they were able to solve a problem with our Verizon service that no one else could. They went the extra mile.

Greg at the Bauer Farm location did a amazing job and was very knowledgeable and patient with us. Such a great experience!

Greajob and service from Greg

Outstanding service every time I come in, today by Devyn

Devlyn, Waited on us while getting a new phone for my wife. He was friendly, knowledgeable and efficient in getting and setting up the new phone. He took the time to explain what he was doing. He made the process pleasant. When I go back to get my new phone I will ask for Devlyn.

Devin was awesome. He had my questions and tried to help me get my second phone reconnected but the hold for a representative was long so we both decided that I would stay online and wait so he could help others. Thanks to Devin for his professionalism.

This store has the best customer service. They are very honest and upfront with you. No hidden B.S. Greg was absolutely amazing! He put up with a lot of our crazy questions and helped us so much.

I was having a horrible time with the broken phone I had at the time. I was severely frustrated with the insurance provider. Came in and spoke with Devyn about what I wanted in a phone and how much I was willing to spend. Devyn was more than knowledgeable about the device I ended up purchasing and was very helpful in getting the new phone activated and all of my data transfered over. I think I ended up spending less than an hour in the store altogether. Definitely the most pleasant phone buying experience Ive had in my life. This location will now be my go to.

Greg is awesome! We tried another service and went back to great customer service with Greg.

I had an amazing experience at this location! Customer service was top notch. Ty took care of my new upgrade and spent two days working on getting all of my information off of my very broken, old phone. Ive been with Verizon for about 13 years now and this is the best service Ive ever received! Thanks again so much to Ty AKA Justin for all of the help! Verizon is lucky to have you!

We had a very rare situation with our phones and Max was not only professional but very very patient with Us for almost 5 hours while making a lot of changes to our account!! I won’t ever step foot in the other store here in Lawrence ever again!! Thank you Max you are awesome!!

Devyn was great so helpful went above and beyond to get my phone working again!! Thank you so much !

Learn from my bad experience and go to the Verizon store on Iowa! All we wanted to do was add 2 new lines and get new phones. Max was the name of the rep that helped us. He didn’t seem to know what was going on and kept leaving us to go to the back for 10 to 15 minutes at a time. After maybe 30 to 45 minutes we got nowhere and left!

I had never been treated that bad by Verizon. I visited on Sunday at 2:30pm. The guy at the store was helping an older couple to set up a phone.He turned to me with a bad attitude screaming that he was alone and the store and he cannot do two things at the same time.He then said “Just go to the other Verizon store because I am busy!”Really? Is this how customers should be treated?It is not my fault that they lack staff on Sunday, and that employee is in NO right to yell at me.I will not recommend this store to anyone

Couldnt ask for better costumer service.... I had the privilege of interacting with Max, Ty and Greg and can confidently say, they will do just about anything, in the power, to make things work out for their customers. If it werent for Greg, I may have chosen to take my familys business to a different mobile provider.

Ty, Greg, and Max have been super helpful. I highly recommend this store! They go above and beyond for the customer! Keep up the good work!

Thought we would try new store out. Arrived an hour before close and was told by Greg we couldnt be helped out because they didnt have enough time. No problem will upgrade our phones and get our new iPad at the other store.

Very helpful even with the silly questions, bought a new phone this morning and they set it up for me.Excellent customer service.

Staff is knowledgeable and spends time making sure you pick the right phone for your needs. And helped me out right away. No wait and good service? That’s rare nowadays.

This store is just a retailer. Went there to have my phone checked to see if I needed a new battery. The man working in there so they dont do that go across the street to the battery store maybe they could help. I showed him a new phone that I might be interested that I found online that should be offered by Verizon. he told me that they dont fool with phones that low in price they only fool with the higher priced phones and they only have a certain selection. Apparently if youre not buying $1,000 or above phone this man is not interested in talking to anyone he speaks down to and is rude if all the workers here act like this the store wont be in business for very long hopefully. If you want some customer service dont go here.

Best service ever from a Verizon store. Greg was nothing short of outstanding. Very professional, knowledgeable and patient.

Greg and team are outstanding. Their customer service is best in class! I would highly recommend.

Excellent store, they made sure that I walked out working. They also fixed my Bluetooth issue two days later. I highly recommend.

No one should ever visit this store. It is a privately owned store. They are not part of the corporate office. When he swindled my daughter out of $149.00 because he doesnt know the Assurian Insurance information, he refused to give the money back and then hung up on me twice. It is best to drive to the other side of town to Iowa street and then speak to them. If I could give negative stars I would. But that is not an option.

Devon was extremely helpful to my friend /partner Bambi. He went out of his way to help her swap her old sim card to her new phone.

Great new Verizon Store. The staff is all new but very customer friendly and ready to help with ALL of our needs. Great experience.

Did an awesome job. Couldnt had a better experience. Greg was friendly and did a heck of a job!

Ty was extremely patient and helpful. I was very nervous about buying a smartphone because of previous bad experiences with Verizon, but now I feel comfortable and know Ty will be willing to help me if I get stuck. I highly recommend this store!

Love it, thank you Greg.

While I havent bought anything here..(yet), I spoke with Ty while on a business outing, and he was extremely informative, polite, and helpful. Hopefully I can continue working with this store in the future, whether it be business or personal, I will definitely come back and ask for Ty.

Great place to provide support for old folks 😍😍

I was very pleased with how the man waiting on us was even tempered, knowledgeable and kind.

Good service,good people friendly. They want to get the job done for you.

Getting my new phone was a pleasure. Personal touch and excellent knowledge. Thank you.

Dude who helped me was awesome. Super knowledgeable

Very helpful,!!! Friendly, answered questions, and fixed our problem.

Micheal has been amazing, he did a lot of research in helping with the problem, and the issue was resolved. I would highly recommend this Verizon store and Micheal.

Excellent Service. Will definitely return to this location when needed.

No line and good customer service..The manager can kinda talk your ear off however, if I’m in a rush I don’t have time to chat all afternoon.

Greg helped me. he was friendly and knowledgable

Their customer service is wonderful.

Went in 1 hour before closing, with one customer in line ahead of us. They said they wouldn’t have time to sign us up as new customers that night.

Devyn rocks!

First of all not a Verizon store they are authorized retailer. Second I was charged $30 set up fee and $30 water protection fee without them telling me! Go to real Verizon store or online and save yourself the extra fees and hassle.

They are great and always helpful

Way under staffed 1 person on a Saturday..

HAPPY WIFE HAPPY LIFE

Friendly staff

Horrible!

Saver