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GoldenWest Management
6720 Via Austi Pkwy #170, Las Vegas, NV 89119, United States
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GoldenWest Management

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Ju
Review №1

Goldenwest has managed 2 of our properties for over ten years. They have consistently done a great job! They respond quickly to issues or concerns and are invested in earning and keeping our business. I highly recommend using Goldenwest for any of your property management needs.

Rh
Review №2

AVOID THIS COMPANYI rented a property from them for 1 year. NEVER missed a payment, never complained about ANYTHING. The only service request I EVER made was when the AC quit working entirely. I even change the filters on my own MONTHLY. I was the IDEAL tenant.Yet when it came time to move out, they deducted roughly HALF of my deposit on bs fees. One of the deductions was a $325 cleaning fee. I sent them receipts of professional cleaning TWICE. This house was in better condition than when I moved in. I even put new weather strip on the back door because there was a huge gap.Now they are making me jump through hoops to get my money back. Im not playing that game. I am an optometrist, so that petty $600 is nothing to me. This is 100% on principle. I will write reviews until ALL of my deposit is returned.

An
Review №3

Lived in a home managed by GoldenWestManagement for 4 years. I always had a great experience. Ashley always so helpful. Whenever I had a maintenance issue they would get back to me very fast. My AC messed up 2 times during the horrible summer and they would always send someone the same day I would have the issue. I never had a problem. I am so thankful because they made our 4 years living here very comfortable. The owner was also very generous during COVID. They were all very understandable all the time. We moved out in June and leaving was very easy. The only thing I had an issue with is that they charged us $100 for keys when he turned in all of our keys and garage door (which never worked since we moved in) make sure they write down what you turn in when you turn in keys and ask for a copy of the paper. Other than that they were great. Thank you Ashley for always being so helpful and responding to my emails and calls right away.

Qu
Review №4

Goldenwest has managed my property for the past 7 years. They have consistently done a great job! I highly recommend using Goldenwest for your property needs.

Ka
Review №5

STAY AWAY!! This management company likes to keep your $1400 security deposit even after you left the property 1000% better then you received it. Even after a court ordered judgment to return said deposit they don’t want to return security deposit! Back to court!Edit: $1400 security deposit PLUS tried to charge me an extra $200 for BS!! Not a “few hundred dollars” maybe had you returned at least $1200 of my deposit we wouldn’t have been in this predicament. No damage was done to property so I’m not sure what property you are looking at! I have all emails and pics of before during and after of all the problems and stuff I fixed just upon moving in. I think they have their properties mixed up!

Mi
Review №6

My family just completed our rental application to one of the properties of GoldenWest Management. We are really hoping to get to live in this beautiful home. I am so happy because Ashley who is their Administrative Assistant helped me how to easily apply to our chosen property by sending the exact link of our chosen property. She was very helpful with all my questions and concerns. She has an excellent customer service and is very knowledgeable and friendly. I would highly recommend this great company!!

Su
Review №7

Erin Olivier the Business Development Manager is such a dream to work with! She is so professional, and knowledgeable. My husband and I went back and forth on wanting to rent our home until we met with Erin. She put us completely at ease and has really taken care of us. The company she works with GoldenWest has managed our property just like Erin said- like it’s their own. They found us a top notch tenant and we couldn’t be happier. Thank you Erin, and thank you GoldenWest. Having you is allowing us to enjoy our golden years with out having to worry of our home is safe. We can’t say thank you enough.

Ro
Review №8

Kelsey was really helpful with filing the application. My family and I are hoping to make this happen with the house. We moved to Vegas about 7 months ago and have been struggling to find a house for rent. We feel lucky about this one and hopefully everything works out.

Ga
Review №9

Ive rented a property with this company for a few months and have nothing but good things to say! They processed my app quickly and walked me through the steps like what documents I needed to have. Move in was fine and Ive only ever had a few issues I needed maintenance for, but they always come out pretty fast and are really professional. They rent houses instead of just apartments and I like that, it makes me feel like Im really at home.

AI
Review №10

AVOID THIS SCAMMER RENTAL COMPANYTHEY WILL KEEP YOUR DEPOSIT !!!Now they are making me jump through hoops to get my deposit money back. They charged me for a cleaning fee. I sent them proof of professional cleaning TWICE. Yet they still charged me $325.I will write reviews until ALL of my deposit is returned.

St
Review №11

A friend who has worked with this company for a while referred me to them and it couldn’t of been better timing. With COVID everything has become more complicated, but their paperwork is available through email. They accommodated me in all my needs. Ashley was very helpful with all my questions, and I had a lot of questions! I would highly recommend this company!!!

Tr
Review №12

Golden West Management Inc,If you are thinking of leasing your property with them or leasing from them I would look elsewhere. The staff turnover is absurd and there is absolutely no communication from their office to the residents. When we moved into the property it was not clean and we had no trash cans. When we asked about trash cans we were told we had to contact the HOA office. Why would they be in charge of that? Long story short we didn’t get trash cans for over 6 months, but once we finally did we were charged for the time we didn’t have them. This delightful leasing office says we never contacted them, oh but we had via email and sent them all those emails. I guess it doesn’t count if that person leaves the company and we are left to wonder the status of stuff. They never once told us that our point of contact was leaving and we would be dealing with someone else. Now as we get our deposit back we are charged for a cleaning service. So the one we had done and sent the invoice to them seems to not matter. This whole company is a racket. We dealt with one nice person; Renee. If you deal with a lady named Amanda I wish you luck. You may be better going into the desert naked and hugging a cactus. Overall, the experience with them is disastrous and I would NEVER and I repeat NEVER recommend them to someone for either listing or renting. They have no clue as to what they are doing and will try to nickel and dime you throughout the entire process.We were required to get the house professional cleaned and carpets cleaned. We did this and submitted the receipts. Yet in all their wisdom Golden West Management charged us $160.00 for cleaning, $50.00 for general maintenance [were we not suppose to touch anything while living there?], $90.00 painting/patching, $30.00 trash removal [what trash? all trash was in the garbage cans that WE paid the month for], and $10.00 to send us pour deposit check. This company is a scam. Dont use them!!

Ja
Review №13

In my experience I had a little bump in the road with this company but after I talked to the mangers they’ve been helping me with being responsive and very professional about everything.They’ve been keeping me in the loop about everything and that’s what I’m loving .Almost going to sign my lease with this company today to make it official .

Ma
Review №14

Golden West management is a midsize property management company that handles several different properties here in Las Vegas and Henderson. They have some special programs for low income potential clients. They have been around for a while but since rentals are moving so fast their inventory is small at this time.

Ch
Review №15

Kelsey helped me get an application right away so I could get in line and in a property as soon as possible. She was a great help.

ka
Review №16

What a sh--show. This company has listings for rental properties on Zillow and you have to go through an automated system to connect to someone who doesnt know anything. Then they send you a link so you can sign up and be on their list, and then after signing up you try to schedule to view a property and it says no available time slots! What a waste of time. There is no knowledgeable person there to provide any kind of answers and nobody to show you a property. What a joke. If I were an owner, I would NEVER list my property with this mgmt company. They are not managing anything. Do I sound angry? Absolutely. I feel bad for the property owners who use this company.

Mi
Review №17

Ive been a tenant for almost 3 years, and have always had a good experience. I want to shout out Jessica for always being on top of my repairs. She is very responsive and makes sure things are fixed correctly and in a timely manner. She always answers my emails within an hour of sending them even if its after hours. Thank you for caring.

Ry
Review №18

I was recommended to GoldenWest management from a friend who told me they were great in helping him rent out his house. Upon his referral I was welcomed with open arms. Trina, Veronica and Rona were very responsive and took care of all my needs. The company was extremely easy to work with and all the paperwork I needed done was all online, which was very convenient for me. During the pandemic they helped outline numerous options for me and my tenant. They were extremely knowledgable of all options. I would highly recommend them as a company to rent from or have them help you with your property.

Ni
Review №19

The 5 star reviews are fake . Once you are excepted and get to know Veronica you will see the nightmare your dealing with. I think she should be a probation officer and not a property manager. I heard the way she talked to my brother who pays his rent on time and a simple question is too much for her .

Be
Review №20

THE WORST MANAGEMENT COMPANY I HAVE EVER RUN ACROSS!Zero Stars would be the correct rating.This company performed a bait and switch attempt on us when we rented a large home with three car garages, a nice manicured lawn and all the rest, then advised after the fact that they intended to sublet one of our garage spaces.Nothing in the lease, nothing in the ads, nothing at all except snotty attitudes and entitled behavior that makes us sure they do things like this on a regular basis.Despite a legally binding contract this company harasses tenants and bullies them in attempts to maintain their apparent side hustle.Do yourself a favor and find a reputable landlord.

Al
Review №21

GoldenWest Management has been extremely helpful in assisting me with trying to find my first rental unit. Rona Gama specifically has gone above and beyond is always responding to my questions and emails and making moving feel like a less tedious process!

Al
Review №22

Jessica is awesome! She is always very prompt and polite. She always makes sure my repairs are fixed asap. Couldnt of asked for a nicer person or experience with getting my AC fixed in the middle of summer! Thanks again!

Ri
Review №23

Everything seemed great at first! When I moved in, I hired a landscaper so come and clean up my yard, but after a month these other landscapers started coming. I tried to explain to them that they had the wrong address and I had a different landscaper already but they argued and there was what seemed like a language barrier between us as they didn’t speak English too well. I gave up trying to tell them as they just kept coming back regardless and cancelled my landscaper. Well it turns out that either the management company or the owner of the house I’m renting took it upon themselves to hire these people without telling me (even though the landscaping is MY responsibility) and then hit me with the bill after 8 MONTHS! That’s an $800 bill! They sent me copies of the bills that were all addressed to the management company and to this house yet I never received a bill, the first one they received was early March! They have tried to tell me the owner was billed, but I don’t see how since it’s not billed to them! The woman I was speaking to gave me her managers information since she couldn’t answer my questions and the manger has still not gotten back to me, it’s Monday and I emailed her on Thursday. While I’m willing to arrange some sort of payment plan for the bomb they dropped on me, they are refusing to answer any questions and instead added it to my rent. I had been trying to decide if I was going to continue to rent through them and renew my lease, but after this I don’t think that would be a good idea as they are being so unprofessional.

Ma
Review №24

We worked with Marla who gave us information and a tour of a property. She is kind and answered our questions about the property. She was upfront in that the property needed repairs and stated they will be done in a timely manner. We had no difficulty in working with her.In addition, we worked with Veronica at GoldenWests office and she was kind and answered all our questions regarding a lease. She confirmed that repairs are being done to the property and handled working with another agent we worked with prior to viewing the property. She is wonderful.

Ch
Review №25

Everyone is very professional and on top of things. I’ve never had any issues. Maria has been great, she got my AC work order resolved in 1 day.

Ma
Review №26

Rona Gama is very professional and friendly! She has been super helpful and has answered all my questions from day one. Amanda, the property manager has also been amazing.

Ci
Review №27

I had an issue with my air and Maria made sure this was done quickly. My AC was up and running the next day. She was quick to respond.

Nu
Review №28

I am reviewing an agent, not the company itself. My viewing agent was Marla Morrisey. She was friendly, punctual, communicative and professional. She was even available to answer any questions we had after the showing. We appreciate her assistance on getting us into the rental we wanted. Thank you Marla!

Jo
Review №29

Jessica is the best. Very prompt and professional. My Maintenance issues are always taken care of correctly and quickly. Thank you!

Of
Review №30

Golden West Management has been managing our 2 rental properties for over 4 years now. Christie, Jay, Justin and Maureen has been doing an amazing job taking care of the properties and the tenants as well. They have been very responsive with any inquiries and provide us great support when we had to deal with the HOA to resolve any issues arise. Being out of state as landlords, aside from the deposits being on time, they email us the monthly reports regularly and easily accessible through the portal. Thank you Christie, Jay, Maureen and everyone at GWM, we really appreciate your time and great service!

Me
Review №31

I really love to go through this company to rent my house. Trina, the property manager is the best in here and I love the fact that her fast responses for every single things I ask, very respectful and professional as well. I signed up for the second year and I will continue to use their service even my current landlord needs his house or until I buy one.

Re
Review №32

I give this company 4.5 stars!!! We are a tenant in one of their managed properties. The property and maintenance managers respond and attend to our concerns and maintenance issues promptly. They also provided routine annual maintenance and checkup of your ac/heating unit for summer and winter.If youre looking for a place to rent, we definitely recommend this company.

Ka
Review №33

Veronica is very rude and for a person thats paying their rent ON TIME through this pandemic should count for something. If your looking to rent I would look for another property management company Golden West hires people that lacks people skills.

Ta
Review №34

Love Goldenwest. Friendly staff. They are always responsive to my inquiries and follow through on what they say they are going to do which is a nice change from previous companies I’ve used. Love the house I’m in and the process of applying was quick easy and seamless. Definitely a company I’d recommend and will continue to stick with when renting.

St
Review №35

If you share in the bad experience I have had with this company and some of the rudeness of the people as well as there contract . Please contact me. Thank you .

Ja
Review №36

Decided to take our application money, wait until we were approved, then told us the property is now no longer available for rent. EXTREMELY unprofessional, which would explain the way their system is set up as well. bush league.EDIT REPLY: NO, THE PROPERTY OWNER DECIDED TO SELL THE PROPERTY 4 DAYS AFTER WE SUBMITTED OUR APPLICATION, THE SAME DATE WE WERE TOLD WE WERE TO BE APPROVED. if its true that they decided to sell on the same day we submitted our application, THEN WHY DID YOU WAIT 4 DAYS TO TELL US? your only making yourself look worse with this response!

ta
Review №37

You get the same answers over and over!

Ir
Review №38

Golden West Management has been managing our rental property for over 2 years now. Christie, Mike and Jessica has been doing an amazing job taking care of the property and the tenants as well. They have been very responsive with any inquiries and provided us great support when we had to deal with warranties. Being out of state landlords, aside from the deposits being on time, you give us updates on our property value, monthly reports comes regularly and easily accessible through your portal. Thank you Christie and everyone at GWM .. we really appreciate your time and great service!

al
Review №39

I had a good experience at this place the first few years of my stay. Unfortunately, lately the area has been invaded by squatters. The very next one to this property is one.The heating system and air conditioner has been a problem every year. As amatter of fact as I am typing this message, I am in the cold for more than a week. The schedule to fix the heater has been cancelled four times since the 26th of this month.A different company came last Friday but unfortunately a parts needs to be replace and promised to come back today. I just called but they are still waiting for the parts supposedly to arrive today. So again they scheduled me for tomorrow.Hopefully everything will be fix tomorrow so I could comfortably function in this house without getting sick.Thank you for your concern.Alia Berry

Jo
Review №40

I have had wonderful experiences with GoldenWest throughout my tenancy. I wanted to take a minute to thank Jessica for all her help with my maintenance issues at my home. She is always so prompt and right on top of things to make sure they are completed asap.I know maintenance requests can be very stressful, but Jessica is truly the best. She sends very professional vendors who truly care and make sure issues are resolved the correct way. Thank you Jessica for caring about us.

Mi
Review №41

Working more than full time and managing properties became more than I could handle. Not wanting to give up the quality service that I strive to provide, I reluctantly gave one property to Golden West Management. The transition was painless. After a few months of great service, I met with Maria to give her another property. Maria is very responsive, polite, professional, and has the ability to not only look after my interests, but the needs of the tenants. Vendors and repairs are also very responsive and reasonably priced. Marias work ethic is unsurpassed. I have recently given her the rest of my Vegas properties to manage. If you desire quality property management, hire Golden West Management.

Re
Review №42

I am an owner and was referred to GoldenWest by a friend, another satisfied owner. So far, I am very happy with the professionalism and effectiveness they have demonstrated especially with my manager Renee. Normally I dont like to publicly give positive reviews because I dont want to jink it. So I would like to add that I hope the great job they are doing will continue and get even better!

Li
Review №43

Jay is a fantastic property manager. Recently, Jay was the manager in charge of our property. In the transition time period between tenants, he was very professional and attentive to all of our needs/wants. His communication was clear, recommendations welcomed and warranted, and always seemed like he had our best interest at heart. Rarely was there a time that I needed to follow-up on any requests or reach out to him as Jay was very quick to respond. I would highly recommend Jay as a property manager and hope to continue to have him as mine in the future.

Ty
Review №44

Always have had a good experience with GoldenWest. Jessica is very helpful and always easily able to be reached. She always listens to my concerns, and answers all my questions. My maintenance issues have always been taken care of so quickly. Thank you for the good service.

xp
Review №45

It took 5 months to fix things that were supposed to be done before the move-in date, including a drawer that was completely useless in the kitchen. They did not know which mailbox belonged to the house and they gave me a garage door remote that was not compatible with the opener. That was fixed in the second year after sending 2 different repairmen.As issues would come up, if the owner decided that they found it too expensive or otherwise not worth fixing, the request would be discretely closed as if completed without remedy, reason, or reply.I had to pay $400 out of pocket in my second month because the master cylinder for the sprinkler system broke and water was constantly flowing. I had not even seen the sprinkler system yet and they took 4 days to send someone out to fix it. When I asked for help with the water bill, they said the owner did not want to use their one-time payment reduction program in case they need to use it again in the future.The house only has 8 of 16 screens on the windows and no screen on the sliding back door. Replacements have been refused, but only after closing the requests as fixed twice before I had to call and let them know it was not fixed.Very little communication is performed unless there is an issue with payment. On the plus side (the second star) they leave me alone if the payments all go through.I cant wait to see how much fighting has to be done to get any deposit back. Im sure they will try to charge me for cleaning new paint and carpet that was not installed for my move. Some stains and issues were there from the previous occupants.

Am
Review №46

We are new to Golden West Management, but they have been nothing but amazing! We had a little bit of a unique situation, Jay and his team did a great job helping us find a solution. I will absolutely recommend this company. Thank you guys!

An
Review №47

Worse management this 5th year living in this property .

Sy
Review №48

This is the worst company I have ever dealt with in my life. They are very condescending and try talking down to people as they try to explain away their blatant LIES. And for the record this is only day two in this house. I will keep you updated as the tragedy goes on. I promise you on the life of everyone I love and myself this is not a company any one should do business with.

Me
Review №49

We had an amazing experience working with Renee Worthen. She’s very efficient, friendly and helpful. I can tell she’s been doing this for a long time because working with her was effortless. I would definitely recommend her and her company to anyone.

Ra
Review №50

This company is the best I have dealt with. I want to thank Jessica for all her hard work and dedication in taking care of my property and making sure maintenance issues are addressed in a timely manner. She is very prompt and professional, always returns my calls and emails keeping me updated every step of the way. Her customer service skills are phenomenal. She really cares about her work and always has a positive attitude. Thank you Jessica and the whole team at GoldenWest. I look forward to many more years together!

Do
Review №51

Superb customer service! GWM staff is always helpful with any concerns I have. My AC broke down on a weekend and I am somehow expecting that it will take awhile to be fixed as I previously experienced with another property management company. Two hours after I placed a request, the tech arrived and fixed the issue. Thank God it was minor but I appreciate the fact that I was given assistance on a weekend. I truly appreciate the service. Thank you for saving my weekend on a 100 degree weather.

St
Review №52

GoldenWest Management score = A++++Christie and the staff at GoldenWest Management are nothing less than superb! Theyve shown us true professionalism in every sense of the word. This property management company really cares about their clients. My wife and I are really happy with GoldenWest Management!

Ve
Review №53

We had a bad experience in the past with couple of property management in town, until we found Golden West. Thanks to them now I have no issue. I worked with Christie and she takes care of the issue in timely manner. Veronica Gomez the realtor is such a proactive realtor who are great in communication and very professional. I would give a five stars for these amazing people. A responsible company and honest, which is not an easy find when it comes to property management company. Looks like we will have a long term business relationship!

Re
Review №54

Rude !! Make sure you check everything before signing the lease . They do not fix any issues at a timely manner but they expect you to pay them ? Be very careful renting from this company.

We
Review №55

GoldenWest Management was great to rent from. We sold our house in August, 2017, and the owners leased it back to us until our new house was complete. The owners used GoldenWest as their management company and Im glad they did. The experience was great. GoldenWest couldnt have done anything better from communication to the ability to pay the bill online. They are a truly professional organization.

Pa
Review №56

My husband and I had a bad experience in our rental, however no fault of anyones at the management company. Renee was our property manager and she always responded fast to anything we needed. We appreciate Renee and all of her help in taking steps to making us feel valued as tenants.

Ma
Review №57

Golden West Management has been great with my new apartment! Marla Morrisey has went over and beyond to make me feel comfortable in my new home and has excellent time management skills! Shes AWESOME!

Me
Review №58

Slumlord mentality, rude, unprofessional and harassing bullies! Do yourself a favor and rent from anybody BUT Golden West Management, because they have no ethics or integrity and will attempt to enforce things that arent even in the contract...when you attempt to escalate the matter to a professional, the staff simply covers for each other.If this is the way they treat a disabled senior, what might they do to you?Absolutely the worst.

Jo
Review №59

After going through 2 prior property management Companies Goldenwest Management was a great change to the success of our complex.Since Jay took over Managing our apartments all the Vacancy and maintenance issues have been addressed and Jay takes care of any new issues in a timely manner. If you want results and long term tenants this is a great company to have managing your property. Thanks!!

Ch
Review №60

I am very pleased with Golden West Management. The best part of this service is they are the experts so you never have to worry. If your tenant is late paying the rent they dont mess around and serve them immediately. This is very helpful considering I dont live in the area.I would have given 5 stars, however, communications are a little weak. If that changes, I will definitely upgrade to 5 stars!

Jo
Review №61

I hired GoldenWest to manage my 2 condos in Las Vegas. They placed good tenant and no problems . My tenants are also happy with their service that they decided to sign a new lease for another year. Thanks to GoldenWest for my worry free landlord experience.

An
Review №62

I’m not sure if these Google reviews can be trusted. They asked me to write a review before they approved my rental application. I’m assuming it’s possible they get a lot of their positive reviews this way. I have a screenshot of when they sent me the google link to post a review, 2 weeks before I moved in and 30 min before they approved.These people dont reply to maintenance requests in a timely manner. Its kind of absurd how long its taking to resolve a somewhat urgent matter with my dryer. Ive been using a laundry service for 3 weeks now. Veronica Gomez, the property manager, didnt reply to anything for over a week. The first vendor they sent didnt even work on the unit I have so they left after 30 seconds without doing anything.The bathroom lights are malfunctioning. They sent a vendor who canceled 15 min after time of appointment and despite working at this building before, doesnt know what parts to bring.Despite the normal stuff like scuff marks on the walls and some chipped flooring, I believe my unit was not properly cleaned to a normal standard before move in. The unit had dead bugs in it, a thick layer of dust on cabinetry, orange sludge near the bottom of kitchen area, dirty tile grout, and my feet turned black when walking around barefoot. I ended up cleaning this all myself. Also the ice maker had copious amounts of strange green sediment in it. I cleaned it and they did send someone who replaced the filter. This is the only issue that has been resolved.I sent evidence of the issues and Veronica Gomez, the property manager, ignored 3-4 emails requesting the place be cleaned. When she finally replied regarding other emails, she didnt address this at all. She is currently ignoring my emails again.They made me post a review before they accepted my rental application which is shady. I should probably report it to Google since their real score could be 2.5 stars or lower. A common theme in the bad reviews is that tenants are complaining that repairs take unreasonably long to resolve.Edit: she is now out of the office for 5 days after I sent an email just now, what a joke.

Jo
Review №63

I started using GoldenWest in 2012 to manage my condo. Previously I was managing it on my own, and I wasn’t sure that a management company would give me the level of service I wanted because it was only a single unit. But over the past 6 years I have been extremely satisfied with GoldenWest. They always responded quickly to service requests, handled rent issues efficiently, and did it all for a very reasonable price. It was a great experience and I highly recommend using them to any prospective landlords.

He
Review №64

Amanda Barrios is my Property Manager, her service, the way she has handled my property has been awesome; Im really happy, Im thankful for her job demonstrated, thank you..

Ga
Review №65

It is a great company with friendly employees. I bought a home last year with the help of Elizabeth Yang. She was very knowledgeable and friendly. She had all the resources and helped me along the way. Buying a home is not like buying a car, so you need someone who is patient, understands your situation and is willing to work around your schedule to check out all the homes you like this city has to offer. Elizabeth was exactly like that.I highly recommend her and the company she represents.

De
Review №66

Can’t open my windows because the property I leased has NO screens at all through the whole house ? But it’s my responsibility smh make sure you check any and everything before leasing from this company.

Fi
Review №67

This is the first time I took the time to write a review because Im so impressed with the professionalism, patience and kindness that Renee Worthen has shown us. Shes very friendly and awesome to work with.

Jo
Review №68

I have had the best experience with GoldenWest Management! As a first time home renter, it can be a scary, nerve-racking experience, but Maria in the application department was absolutely wonderful. She would answer all my calls kindly and answer my questions honestly. I am thrilled to have worked with her through this process and would recommend anyone to GoldenWest, but Maria especially! Thank you so much! We have officially signed our lease and look forward to continue working with this company.

An
Review №69

I am a first time property landlond, and my experience with Jay at GoldenWest has been exceptional.He is very professional and courteous with maintaining our property and conversing with me.Thanks for all the work!

An
Review №70

I am glad that I chose them to manage my property. My property was rented in 2 weeks. They are great in communication and very knowledgeable. I live in a different state and it gives me peace of mind that my rental property is in good hands. Thanks a lot!

Ge
Review №71

I will definitely recommend this company. They will really take care of you and will feel that they are on youre side. Christie T. really made sure that we are getting a good tenant doing above and beyond her work just to assure us. And as I put in my title. Everybody in the company is very professional and have a great customer service skills. And hopefully to do more business with them in the future.

B
Review №72

Thanks to GoldenWest Management for providing excellent service. I have used them for several years and have rarely encountered an issue that needed more than one follow up call or email.Shout out to Christie, Jay and Michael for fast response times in a professional and efficient manner.

Ol
Review №73

Moving from out of state is very stressful but thanks to the staff of Goldenwest for making the process seamless than I thought. I got an approval same day that I applied. They were very professional in helping me through out until I moved in to the house. There were minor issues but it was attended to right away. Very good company and I highly recommend them.

Sh
Review №74

Goldenwest management has good costumer service there always on top of tenants needs and job work. I been with them for 5years and they do a really good job managing properties.

Vi
Review №75

Freaking AMAZING!! I went through three other property managers in four years with tons of shady and illegal issues and this company is no bs the only one to be honest, prompt and conduct business legally. I am truly thrilled and grateful to have found such a gem of a management company. Id give them 10 stars if I could!

Ma
Review №76

GoldenWest Management was a pleasure to work with. They handled everything from start to finish. Their fees were very reasonable and allowed me to enjoy benefits of owning a rental property without the hassle or worry. I highly recommend their services.

Do
Review №77

We recently relocated to Las Vegas, and had to find and set up a rental in one weekend. The entire staff was amazingly helpful in getting us into the place of our choosing, and have been absolutely wonderful to work with. Despite having hundreds and hundreds of properties and tenants under their management, every time I walk into their office, there is a warm, peaceful sense of calm and friendly professionalism exuded by those in the office. Maria and the people who work with her are amazing. I would highly recommend GoldenWest management if you are an owner or a renter!

Sh
Review №78

GoldenWest management is the worse management company I ever had contract with. They do not do anything right. If the tenant need service call for the property appliance. They call the owner insurance without letting the owner no about the service call. And the owner will get charge $85 are whatever their insurance is charging for service call. The service call could be a simple things that the owner can fix it him self. Like a broken windows blinds stick. Take less then 2 minuets to replace it. And it cost $1.99. But they GoldenWest is not confirming that to the owner calling the owner property insurance and costing the owner $85. And always they send the rent late and short for the ridiculous their company keep changing their policy. And keep changing the owners. And when the one year of the tenant contract about to be done with them. They take $250 from the rent holding for them self as hostage for the owner to renew the contract with them again. I had headaches since I had my 1st year contract with GoldenWest management. They find me a tenant they said it’s only two people on the contract . And there was 3 other people living with those 2 people without been in the contract. I find out because the neighbors called me and complain that there is 5 people living in your property and not following the property rules and regulations. Parking their car all over the places after hours playing loud music and living trash all over the complex . I called the GoldenWest talk to the manager by the name of Christie Tecson. She ignore me. Never solved the issue. And I had to tell the tenant my self. And the tenant start getting worse. I had to convict them out of my property.witch cost me $240. The tenant did not pay 2 months rent before they left. And destroy my property. And the GoldenWest management took $385.50 out of the $790 the tenant deposit for them self. They are the worse management company I ever had for period of 15 years was GoldenWest. (Very unprofessional and dishonest.)

An
Review №79

Since taking over as our property manager, Goldenwest has been great. Our previous property management company, now out of business, took shortcuts and were basically horrible. Ive had no issues with Goldenwest and theyve been quick to respond to work orders and they always follow up with me afterwards.

Ad
Review №80

I have been using GWM to manage my single family home in Las Vegas for 2 years now. My other 2 properties were with another company. GWM’s service is far more better than the other company so I transferred my other 2 properties to them. They recently raised their fee but it is all worth it. The other company charged me lesser but I rather pay for quality service.

Se
Review №81

I have known Elizabeth Yang for many year because she has been my Realtor since 2011. She has always help me and my family out any time we need anytime of Real Estate service. She is a very outgoing, reliable, patience and professional Realtor. And I have been a very satisfied client. Thank you Elizabeth for all your hard work!

Yi
Review №82

We have had our rental home managed by Golden West for over a year now. The house had some gas line and sprinkler issues recently. Elizabeth has worked very hard to trying to get the issues resolved. She spent a lot of time communicating with various parties and was on top of everything. We really appreciate with shes done for us.

Om
Review №83

Overall my experience has been great with golden west. The HOA in my neighborhood is a nightmare but it has been nothing but quick and easy fixes thanks to my Golden West property managers. The team always responses quickly and helps whenever I have an issue. Highly recommend GoldenWest if your looking into renting a property.

jj
Review №84

Recently purchased a house, and decided to use golden west management. Chrisinte is great. The first time i met with her, she was so nice. Walk me through the whole process step by step. She was very honest, detailed, and punctual. I just felt that this was the right property management company. I never felt like i was talking to a sales agent trying to be sold something. I highly recommend this place.

Ch
Review №85

I am a fairly new property owner doing business with GoldenWest Management. Still a bit early to give a proper assessment on their handling of my property but so far I am very happy with the service I have received.The ad I saw placed on Craigslist was excellent. Really loved the 360 degree shots and the clarity of the pictures. Your website is also very neat and easy to browse. Every time I have phoned with a question, your staff have been very help full and friendly.I cannot that I have ever had any other of my properties sign a contract and move in a few days later…well done. Thanks.

De
Review №86

Goldenwest has been very helpful on issues with my rental. I used to manage it on my own but it was getting out of hand. Since I hired them everything went smooth. They are real pros on what they are doing. Thank you Goldenwest and I am so happy that I chose you to be my property manager. More power!

Be
Review №87

It has been a pleasure doing business with Golden West Management. I recently purchased a house and wanted to rent it through a management company. When I did a Google search, it turned out that Golden West Management had the highest rating with a lot of good reviews. After reading the positive reviews and talking with Christi (Property Manager at Golden West Management), I knew that this company would do a great job managing my rental. What is impressive is that they inspected the house, took pictures, listed the property, and found me a decent tenant in three days. I signed the lease agreement after five days of listing. They have been very responsive to my inquiries and always responded to my phone calls and emails right away. I would highly recommend their services to my friends or anyone who is looking for a professional property management company.Respectfully,BD

Vi
Review №88

I have dealt with many agents and property management companies in Las Vegas. GoldenWest is one of the easiest and most professional companies to deal with. Their agents are very helpful, knowledgeable and quick to respond. They have been great !!!!!

Aa
Review №89

I am very happy, Elizabeth Yang is my property manager and the team at GoldenWest Management. She is very quick at getting things resolve in a timely manner and always follows up to make sure that I am a Happy Tenant. I have referred a ton of my buddies to rent from this company because they are extremely professional and have very nice properties to rent at Good market price!

No
Review №90

We are a vendor with Goldenwest Management and I want to thank all the team for there hard work, but Tim is very helpful and on top of things, I appreciate her hard work, she communicates very well and always on top of her work, if you need to rent a home please ask for Tim, she is always willing to help!

C'
Review №91

I needed an apartment ASAP because my current apartment was being sold by the owner and I didnt want potential buyers walking through my house every weekend. I went with my agent to see a couple places, put in an application that night and got a call and email from Maria the next day! I was so surprised with their turnaround- and Ive heard them mention that they try to get back with an answer within 24 hours! However, doing the process they needed confirmation from my apartment PM- I thought that I was out of hope because the office wouldnt answer their phones to confirm that I lived there. Luckily Maria put in overtime for me and went directly to her manager to get me approved for my apartment with a screenshot of my online portal account ledger. Two days later, I am moving into my apartment! Best management group Ive dealt with since moving to Vegas! Thank you so much ladies! When I buy my home, I will definitely work with you guys for property management.

Da
Review №92

Leasing process is easy and straightforward. I was approved for a property within 24 hours and moved-in in a week. Very helpful staff. I love the house I rented and all maintenance issues were addressed right away. Thumbs up to Goldenwest!

Ta
Review №93

Golden West took 12 recently acquired units that other companies failed to occupy for me, and brought them up to full occupancy in about a years time. Elizabeth and Jessica are both very attentive in responding to emails and phone calls, and handling all issues that arise with units in some tough markets with the utmost concern. They are patient with tenant issues, resolve problems logically and expediently, and the accounting and reporting is always correct and on time. They have turned 12 non-performing units into good investments through hard work and at reasonable prices! Not much more you can ask for out of a management company!! Keep up the good work girls!!

Di
Review №94

I applied for a house and I viewed the same day. Got approval the next day and moved in within a week. Seamless. House is rent ready. I appreciate all the assistance they gave that lessened the stress of moving from out of state. Thank you Goldenwest staff!!

Mo
Review №95

Thank you to Jessica for resolving my AC issue in a timely manner. I reported that my AC stopped working in the middle of the night. 10 am the next morning, a tech came to my house and fixed the AC. I am so thankful or I don’t know how to live on 105 degree weather. Thank you so much!!!!!!

No
Review №96

Ive had the opportunity to do business with Jayson with great results. Being a distance from his office, I used phone and email to communicate and do business. My experience is one of rapid response every time. That is always a great start. Best of all, my experience has remained fine to date.

Na
Review №97

If I could give Christie Tecson 20 stars I would. My Mother who owns the Las Vegas property and myself live out of state. Prior to moving from Las Vegas my mother (Landlord) ensured her property was occupied with tenants. After a month of renting out her property, and when time came to pay the rent, the tenants were not responsive. They claimed the property was infested with roaches all to withhold rent. We sent out a company to determine if the property had roaches since it had been roach free for years when my Mother lived there. The pest control service confirmed there were no roaches, vermin, termites, or any other insects. That is when a RED flag appeared and we decided it was time to look for a reputable Property Management Company. I am so glad, we found Golden West Management.Every time, we had a concern or question Christie and her team were very quick to respond or return my phone calls. Needless to say, the tenants (problem tenants may I add, that my Mother rented to;) realized they were dealing with a reputable company and would not be able to pull any shenanigans.I highly ....highly.... recommend this company. If we ever purchase another property in any of the locations they manage, they are our go to company given the excellent service, professionalism, and knowledge of real estate.Thank you once again,Natalia & Mom

Al
Review №98

All maintenance requests have been handled quickly and they always follow up!

Ke
Review №99

I have been a tenant for 2 1/2 years and have never had a bad experience with GoldenWest. All of my repairs were handled in a timely manner. I want to personally thank Jessica the maintenance coordinator for all her help with making sure my family and I are comfortable. Our AC went out in the middle of summer and due to past experiences with property management companies we called in yelling, and took our frustration out on Jessica thinking it was going to take days to fix. To our surprise Jessica was very calm and reassuring that she would have our air back in no time. About 30 minutes later the technician showed up and fixed our AC in no time. Thank you Jessica for everything you do. We are very happy to stay with GoldenWest knowing Jessica is on the team to take care of us.

Je
Review №100

I want to thank all the professional staff of Goldenwest for helping us move to the house that I really love. From application to the move in, it was such a breeze. My move in was smooth, the house was clean and everything in good condition. I am new to Las Vegas and they were very patient with all my questions. Thank you for everything and more power!!!

Information
27 Photos
100 Comments
4.1 Rating
  • Address:6720 Via Austi Pkwy #170, Las Vegas, NV 89119, United States
  • Site:https://las-vegas.goldenwestmanagement.com/
  • Phone:+1 702-685-7696
Categories
  • Property management company
  • Commercial real estate agency
  • Real estate agency
  • Real estate rental agency
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
From the business
  • Identifies as veteran-led:Yes
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