Great warehouse men quick, helpful close to plenty of restaurants few convenient stores within a mile.
Las Vegas: Over 40 minutes for them to come out and offload 1 piece! No other trucks at their docks loading or unloading.
Welcome! Capstone has started unloading your truck. When the unload is completed Capstone will send you a text message informing you of your unloading cost. In the text you will also receive a link to Capstone PayConnect with instructions for completing your payment without needing to leave the comfort of your cab. No hard check necessary. This will be 100% digital payment. Federal ID: 45-3087555Welcome! Capstone has started unloading your truck. When the unload is completed Capstone will send you a text message informing you of your unloading cost. In the text you will also receive a link to Capstone PayConnect with instructions for completing your payment without needing to leave the comfort of your cab. No hard check necessary. This will be 100% digital payment. Federal ID: 45-3087555
Had a great “go the extra mile” experience with Forward Air Manager John Boston. This guy gets costumer service! Very impressed and wish I had someone like him running my office!!
Great amazing place
Horrible horrible horrible! Forward Air get your act together... the worst customer service I have ever experienced. Transferred 4 times and put on hold for 30+ min... just to find out how much money I owed them so I could pick up my cargo. Las Vegas terminal is the worst. Id give a negative star rating if I could. Honestly I rarely write reviews, but after this last experience I couldnt help but voice my dissatisfaction. My company will never use forward air again.
I had to send some boxes to Hungary and the drop off process was very quick.
The worst customer service Ive encountered in some time now. The lady I spoke to was rood and down right nasty. She hung the phone up on me because I told her my shipment was 3 days late getting to my customer.I will never use them again. Ill pay more for better service all around. I give them zero stars but the site makes you pick at least 1.
John Hanson was helpful, professional and my item went to Newark, NJ in two days for a very reasonable price. Thanks guys! Great job!Bobbee Evans
All it takes is one Bad Review to lose business. Was looking for a Freight Forwarder, but after reviewing this bad review. I am looking elsewhere to take my business.Their are plenty of business with no negative reviews. Forward Air Inc. Sometimes we as business owners, have to make things right with customers to avoid bad reviews. Sometimes I take a lose on a sale to make right. Gain that customer for life plus get more from that customers Positive Reviews. This is case in point. You lost me as a customer. Thanks Mester.
Terrible employees that are unwilling to help. Will throw your papers on the floor towards you making you pick them up off the floor.
Horrible, dishonest company. Quotes a price and then increases the price after delivery using fake weight slips. STAY AWAY, their low quote isnt what you will end up paying!
I was quoted at $21.xx / 100 lb over the phone to send my engine and transmission to north California, thought to myself, great I hire a tow truck and take my palette to the Post rd location, this is where the whole experience turned into a nightmare. Customer service is non existent, they talk to you like you wont talk to a dog, after measuring my unit and filling out shipping information came my $600.00 plus bill against the $100 and smtg they quoted over the phone.Once questioning the quote came the hiding of all employees inside the offices, when finally one came up admitting he gave me the wrong quote over the phone, saying he made a mistake and quoted me like I have an account. I said no problem, lets sign me up, answer: Not possible in a short amount of time.I paid for the tow truck wasted two hours of my time, to be treated like a fool because they made a mistake. I contacted customer service when the employees on site informed me, there is no manager on location. The customer service representative at headquarters asked to talk to the person who gave me the quote over the phone, when I asked the gent, he pointed his finger at me and said wait, than walked away. Noticeable irritated, that I called customer service, he now than headed into the office trying to contact the company himself, once on the phone, he explained with erratic motions, visibly so pissed off his head almost popped off his neck.Once he went through his theatrical explanation came back to me and said there is nothing we can do for you absolutely visibly happy about the results. So I was left with no choice, but to have the tow truck take my shipment back to where we picked it up from.I used them before, but after this experience I will never use them again, and I would strongly suggest you dont use them either. Horrible service, scammer price, and literally you can feel threatened.
I just basically applied 4 a job here and was checking directions. Worked 4 then in the past when i lived in GA. Fast paced freight company where you can make some pretty good money simply driving a forklift and loading and unloading 53 trucks all day.
Great service and on time and safe delivery
One the worst ccompany in Las Vegas that I have ever worked for. As full time employees they where only giving us 20-25 hours a week most of the time. I gave almost two years of my life for this company, no room for growth. Gave me a one time raise of 30 cents and so called billion dollar company and having me eat ramen noodles for breakfast. Out 7 a week day week, working 3 hrs a day with no set schedule, no job title, no respect. Last week of employment had a new phrase called employees matter my ASS.
They help me a lot with my shipments and Im in Texas! great job guys!
Good people
Zero respect for peoples property
Best Shipping Prices, Hands Down in Las Vegas.Hint: All Carriers Go There!
Worst warehouse ever
Still trying to figure it out
SLOW VERY SLOW AT THERE JOBS
0 customer service
Lots of damage freight