Lived in a bad neighborhood and had to pay over $300 a month.then moved to a better neighborhood and insurance went down to $266 was extremely happy, then when the policy had to be renewed, it jumped to over $400...i cant afford this!!!the only reason i kept this insurance is that they would give me what the car was worth if it was totaled. ill be going to one of those hole in the wall insurance places when i get paid and cancel progressive and just get cheaper insurance.

Always a pleasure,good people, good work 💯

I love my insurance plan the greatest Progressive gives me great deals

They were helpful

They helped me out so much recently to the point they saved me like 200 bucks from GEICO that constantly messed me up. Progressive helped me save a lot of money and fantastic customer service. shout out to two workers Iris and Josie for the help!

How dare you leave a 78 year old lady travelling on a 2 lane highway in the middle of nowhere in New Mexico broken down along side the road with no cell service in an RV all afternoon and all night by herself because you didnt want to pay the tow!!! She has been paying her Roadside assistance every month and never used it. How do I know that you didnt want to pay is because the tow company told me. They could of gotten her after a few hours of breaking down. But NO you made her wait out there alone til the next day. NO EXCUSE!!! Very poor service!!!

It is useless according to they pay you if it is total loss and they leave you with less if your car is stolen I do not recommend it it is garbage the insurance

Had this insurance for a while. Nothing but issues. And when there are issues it’s almost impossible to get a hold of anyone. Not worth the headaches.

Great competitive prices and excellent customer service!!

Progressive is always there when I need them

They did a great job handling my Audi. I was skeptical to bring such a high end car here rather than the dealer where I knew they would take care of me. I must say progressive did just as good as the dealer would have, and much faster!! The repairs to my damages were perfect, my car looks brand new.

Everyone is exceptionally nice and helpful. I was treated wonderfully and didnt have any issues. Everything was taken care of without any worries on my end. Good communication so I knew exactly when my car was done and could pick it up immediately. Plus, its nice they offer snacks and drinks while you wait (even though it was only a couple minutes)

My wife and I have multiple car insurance, boat Rv included! The bundle deal. I no longer own one of 4 cars, How in the hell will my insurance go up and not down? Makes no sense at all. I really feel like we’ve been taken advantage of for being long term customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give them zero stars I would, worse insurance company in the industry. Tried to scam customers on claims and under pay claims. I would suggest every time you file a claim to use the Nevada insurance commission to make sure your claim gets paid properly and don’t get scammed.

Someone hit my car and they had Progressive. I used this center as a place to drop off my vehicle. They provided me a rental car while my car was getting worked on somewhere else. They have a collision center pick your car up and drop off when finished. They kept me well informed of status of my repair. Very easy to handle and great people work there.

Nice and professional

This is one of the absolute Worst Insurance Companies to go with! This is my 2nd time having Major issues with this Theiving as insurance company. GET A POLICY AT YOUR OWN RISK!!!

Progressive doesnt believe in customer service once an accident occurs. Delay after deliay to get the adjuster out after being called - 7 days on 2 occasions wasting the body shops time and my money for a repair that shouldnt take 6 weeks.

Absolutely love Progressive Insurance when I get another car I will be going back

Oh man what excellent service they have . Good for them to treat people really good. Glad Im back to progressive.

Drop my car off on Monday, was quoted to get it back within a week and half which seem kind of long but my insurance covered my rental that was there waiting for me. They kept in contact and kept me updated throughout the whole process. Got my car back Thursday looking brand New. They even called a week later to make sure everything was great with the car.

I was delighted to learn my insurance premium decreased..Customer Specialist was awesome and a pleasure to have spoken with..

Caesar is terrific! Very professional and helpful.

The only good thing about Progressive and I told them that. The customer service here is excellent. They only flaw would be some shops they deal with. I had to bring my car in twice after initial repair. But thats not the service center fault, so I stick to my 5stars

My insurance for 5 years!not a problem always there vent you need help!!!👍

Trying to call and get a quote but all the #s online and the number to this office are all disconnected. Saved me some future headaches I suppose

Long story short go to State Farm. Was able to get full comprehensive coverage with UIM and Medpay for 2 cars for $20 less than what we were paying for full comprehensive coverage with no UIM or medpay for 1 car with Progressive. They have very poor customer service where they downright lie to scare you from making a claim. If I could give zero stars I would.

Customer service is amazing! 😊 not even a customer and they treat you like a loyal customer of theirs. Very impressive.

Staff is friendly and helpful when you drop your vehicle off. Unfortunately the quality control department could be better. I dropped my car off after it was broken into. A window was broken and glass was all over the car. When I picked up the vehicle glass was still in the backseat and the body Shop Southwest Auto body was paid to remove the rear seat to get glass out from under it. There was still glass all under the seat and in the rear seat belt. I will finish cleaning the glass and will was the scratches out of the door that the body shop should have taken care of so I dont lose my car for more time. Beware if they send your car to Southwest, they will bill for work they do not perform.

Very disappointed in the service and capabilities of progressive as a whole. When switching between insurances after 5 years of staying loyal to progressive they canceled me without even confirming when the new insurance would take effect, seemed like I was just a paycheck to them, now I have a DMV fine due to a lapse of insurance.

This is a claims office. There are no agents at this location. The lady up front was helpful and provided me with a list of agents in the area.

Very professional glad I was there for just a visit but know I will be taking care of if I need help.

Great location right off the freeway. Lots of parking and nice office.

I just spoke to someone named Alexis. It was my first time getting in a fender bender and just wanted to know the process. She didnt really offer me any information except to repeat over whether I were to claim it and pay my deductible. I explained that it wasnt my fault therefore why should I pay for it. So I asked if I provided the persons at fault info if they would contact his insurance, she never really answered my question, and gave me the impression that shes rushed or busy. I just presumed it was a yes.Its my fault I supposed since I expected a better customer experience since Im supposedly a diamond member, So much for that!

Extremely unhappy with the workmanship that Progressives preferred auto body shop (All City Auto body) did to my vehicle. Its been in the shop 3x a total of 1 month. Every time I pick up my vehicle theres new damage to it. This last time the vehicle had over spray on the back left door, and a window replaced on it without my knowledge. When I addressed my concerns to the property damage supervisor Brandon, he told me he stands by the body shop and their work. Clearly there is damage to my vehicle and he decided to ignore it. l took my claim to the department of Insurance and he lied to them telling them he gave us the option to go to a different body shop to get my vehicle fixed. This is a lie he never gave us that option. He just stood there laughing at our concerns. Dishonest and unprofessional is what these adjusters are.

Outstanding costumer service,helpful, friendly and repairs were done quickly. Chris and Erica were great! Thank you guys I will be a progressive client for a long time !

Horrible insurance company!!If you are planning to drive Uber or Lyft this is the worst insurance u can get ! Believe me I had them for 2 years ! They’ll change stuff on u without telling u and cut u off for even minor accidents with no other cars involved!!!!!Ooh and by the way they have their own “ appraisal people “ and they told me and u better believe it’s their people lol because they always try under paying claims !!

I had the worst experience with its insurance company. After having a serious accident I got no cooperation at all from progressive. After 4 months Im still trying to get progressive to cooperate.

Went here for an estimate due to being rear ended by a progressive insured motorist. The guy who evaluated my truck was rude and was questioning if i even was hit. Tried saying the bumper was already bent from before. 1 month later i get a check for $22.00 in the mail. Good job guys, if I could give 0 stars i would. Keep your $22.00. Give it to the folks that claim back and neck injuries.

My experience with progressive has been nothing short of absolutely miserable. I was involved in a collision, so naturally my insurance has been taking care of the repair. I have been told, Youll be receiving a call from us on Friday to come pick up your vehicle for the fourth time today. Im expecting that my best experience with Progressive will be when I switch my insurance.

After returning the rental vehicle that we had whilst our car was being repaired I realized that I had inadvertently left my watch in the rental vehicle. My fiancee called to ask if the watch had been found and the lady told her that it indeed had been and it was in their possession. Due to our hectic work schedule we requested that they keep the watch secure, as it was going to be a couple of days until I could go and retrieve it. We were told it would be no problem. I went to collect my watch yesterday only to be told that they know nothing about it and cant find it. Bear in mind that this is a $3000 watch that a progressive employee now has on their wrist. So beware, do not leave valuables in your vehicle as they clearly have no integrity.

Great policy for affordable price!

To start off the customer service is rude. They are not here to help you, how they claim when you first get the insurance. Ive going back and forth with like 3 different agents on the phone I feel like I have to do their job! Ive waited for both the adjuster and manager of that adjuster to contact me and no one has even tried. Please do your self a favor and do not get this insurance. I have had so many insurances but progressive has been the only one that has been horrible. They are rude lie and turn your words against you just so they cant pay. Awful.

They will cancel you for no reason and put on your report false information about you. So no other car insurance will get you.

So perfect to get vegies food there

The people were professional, quick, and so far have made the process easy. However as an idiot I left one of my credit cards in the car that I have for gas and emergencies. Well $570 dollars later and a charge of $262 at Walgreens... last night my phone was lighting up and credit card companies asking me to verify charges. Why can there not be honest people in this world.... whoever is fixing my car are thieves.

Awful!!!!!! Things were stolen out of my car and the alignment was never done after the accident. Had to go back. Also addressed the stolen items and they were not aware. Well of course NOT!

Its has faster service and customer service is great

The place is fine. The people there are friendly curtious and professional BUT dealing with Flo (Progressive) sucks. They care very little about you as a customer. Only about their bottom line.

The best, got me into another car same one in 4 days.

Changed my rates 3 times in one month due to the lack of documents (that I sent 3 times). If you try to call you will be on hold for an hour, at least. Horrible.

The worst ever insurance campany after I cancelled my policy call wiz some agent then keep me charge for nothing finally send to credit collector yall go to check state farm the best insurance and very affordable for anything help they # 1

Lowballing on market value for vehicles..but what do you expect..?

They Cancelled me cause i had a flat tire!

Progressive is the BEST...ill never go anywhere else...they take care of you (the customer)as insurance co.s supposed to take care you ...progressuve u rock....👳

Nobody beats Progressive dont waste your time shopping anywhere else

So glad I have insurance. Best company ever.

As long as you keep in communications, they do everything they can to help

I have been a loyal customer at Progressive close to 10 years, It was all good with them, because I always paid on time and in advance. until recently I was involved in a car accident. I was expecting they would fix my truck that I need for work but instead they are trying to wash off their hands and calling it a total lost and now of course Im not entitled to a rental car, which I am now left struggling to work. And if that wasnt enough now they want me to settle for $2,400.00 less of what Value of the truck is. But they make sure to deduct over $1200 for apparently condition adjustments and $500 Deductible when the fault was not mine. When you do your homework and let them know the facts all they do is say sorry and that they are doing what any other insurance company would do and try to make you settle for the lowest Actual Cash Value, instead of giving you what is the Actual Cash Value of your vehicle. Doesnt seem to me they care about their customers and sustaining loyalty, To them is all about making money off of you in every single way possible. Overall very disappointed and WOULD NOT recommend PROGRESSIVE as your car insurance, you will regret it down the road.

50/50, first repair was botched and employee was a bully; 2nd repair was fabulous and employee was pleasant.

Had to bring my vehicle back when i was scammed by one of there claim adjusters come to find out she has been fired from progressive, jeez i wonder why. There managers handled my claim and apologized for the inconvenience and mishandling of my claim.

Been driving 25 yrs no accidents deer jumps out hits my truck we ran off the road through some trees so the damage is to the front now I have to pull out of the trees and scratched the back of it a little progressive says and I quote “sorry sir this is two separate claims” my advice to you is do not use them my story gets 10 times worse keeping it short

Nice people good attitude

Do not deal with them!! Worst experience ever! They dont call back and they straight lie to you

It was suppose to be a great easy service assistance location and it was the worst ever. .. completely disappointed... never again. .. they need to learn thier cars and model car care alot more than they do. .. to be more clear.. how to car a mini copper... what are the recamended fluids period

Excellent service staff very nice and attentive car repair excellent

CALLED IN TO GET A QUOTE AND ALL YOU GET IS A COMPUTER. REFUSED TO TRANSFER ME TO AN AGENT. CALLED THE LOCAL NUMBER. DISAPPOINTING.

Claims office full of great people!

Horrible experience!Katie was very unprofessional and never called back.

Horrible customer service, the lady I talked to was very rude, had a lot of attitude, and kept cutting me off every time I tried to say something. I ended up calling the corporate office because this office is horrible.... almost wanted to cancel my insurance through progressive all together.

Was rude sent me all over the city for my rental. Wanted me drive a disabled car to there shop . No Im being told that I have return my rental if I dont have my repairs done by them. Def not going keep progressive in the future. Unbelievable! !!

I went for a adjustment. Very nice customer service.

Very clean, very fast and amazing customer setvice.

The best place

Had an accident and the cost of repair was less than the value of the car but they still totaled it. Jicky

They fix my car like brand new and they treat me like a king.

There super easy to work with

I think its crazy that theres only one place in the whole valley they can reimburse you for a totaled vehicle we had to go 26 miles from where we live to get a check its just crazy

You can not pay your bill here. This service should be available

Progressive is a terrible company had so many issues with them my car has been in the repair shop about 4 weeks and they dont care for their clients

Pretty claims department

Hate dealing with these guys, gave me a few hundred lower value for my car but got something.

Been my agent for 15 years

Paid after argue for an uour

The worst company to deal with, do not insure with this company! Beware!

Good service

Small dock area

Wait time is very long and you can literally sit here an hour or more without even being acknowledged.

Easy process excellent repair

Clean shop, with quick service

It was claim center

Great

Very professional, extremely courteous

Great company

Fast easy

Answered questions

So many machines

Fast and friendly service

They Covered my Window for Free :D

Staff is very helpful