Avoid this place at all costs.They are a bunch of thieves. We called them out for a broken dishwasher. They came out that day. They said that a part was broken and they needed to order it. It would be a day or two before it came. They pulled my dishwasher out from under the counter and left it there. They charged me 1/2 (120) the cost of the repair. Forward 3 days and nothing heard. Called and no one answered, and their voicemail was full. Called the next day and left a voicemail. They never called back. Called the next day, left a voicemail and they never called back. Called the day after that and they picked up the phone. Said that they ordered the wrong part and the correct part would be in that day or the next. They would call us the next day no matter if it was in or not. Fast forward 3 days later with nothing heard from them. Started calling and leaving messages again. Two days after that they sent a text and said the part would be in and they wouldnt charge us the remaining balance. Two days went by and we hadnt heard from them. We left a message to either fix our dishwasher or refund our money. They never called back. As of almost two weeks later, we havent heard from them. They will not return our calls. They havent refunded our money, and they havent fixed our dishwasher.They are thieves and stole money from me by taking money for a service and not doing the service. You cant even call their number because it does one of three things, rings and goes to voicemail, doesnt ring and goes to voicemail or just says the voicemail box is full. At no time does anyone actually answer.
Ive used this service because my wife and I were unable to get the power on our dryer and unfortunately the warranty already expired. Currently our financial situation wouldnt allow us to buy a new dryer. So we called Sun City Appliance Repair who came out in the time they said and got it working pretty quickly. I know they did us a favor by only charging for the service call and nothing else. In the future we will definitely be calling this company again.
I had a great experience with Sun City. The lady who answered was mean but he was very professional. Only had to change an o ring but still. Thank you.
I tried to give them a second try they never called me back.
OMG!!!! I highly recommend Jeffrey from sin city appliance repair. The first time I met him was this past November around thanksgiving time. My family and I had planned on doing Thanksgiving at my house I was cooking. The night before Thanksgiving, I went to start cooking, and my oven was not working. Needless to say, I was freaking out. I called Sun City Appliance repair, and spoke to Jeffrey, and told him my problem, and I was in some what of a panic, and he came out that very night and fixed my oven for me. He assured me that I would still be able to cook thanksgiving dinner for my family. He arrived at my house shortly after calling him, he was very friendly and helpful. He was quick, and very fairly priced. I was sooo appreciative and grateful that he came right out and helped me like that.Since then, I have also had 2 other appliances need fixing. And I called Sun City appliance repair both times, requesting Jeffrey. Both times I have been very pleased with the results. Jeffrey came right out on time, very nice and friendly and did a wonderful job I definitely recommend sun city appliance repair. After having the pleasure of doing business with Jeffrey, I would NEVER call anyone else to fix an appliance for me. By far the best!!!!!
*do not do business with!*Initially Jeff @ Sun City was nice and helpful. Diagnosed my refrigerator as just needing a cleaning service for $200. I paid and he cleaned the unit and left.The next day I notified Jeff @ Sun City that the freezer was still not working. He returned and diagnosed it as a failed main board. Said it was a special order part for an additional $200. I paid and he said he would be back on Wednesday to install.Wednesday came and went. No contact. I have reached out to him 5 business days in a row with VM and text. Nothing returned. I finally called a GE certified tech who diagnosed the unit and determined it’s not worth fixing. I have ordered a new unit.To date he charged $200 for work that did not fix the unit and an additional $200 for parts and labor he failed to perform. All contact has been dropped by Sun City and they will not return my calls or texts.I’m now pursuing remedy via the BBB and Civil Court system.
The show-up time was between 11 am- 1 pm after 1:30. I called, and told me the tech was running late. Sun City Appliance Repair never got here or answered the phone. Very disappointed :(
SCAM ARTIST !!! BEWARE !!!!Took our deposit for fixing washer, never did any work and refused to refund. Many complaints against him ! Blocked our number and told us to go to small claims court. Email me for details, my husband is a contractor, we are filing complaints not for the money but to protect others from this crook Jeff.Your response is a lie, you came and took our 250 deposit, ran to the bank and cashed our check, we cancelled next morning by phone and text and you said youd refund and agreed you could keep your service charge fee. We never saw you again, your story about our encounter is fictional. We followed up several times and you had a story each time and then told us to go to small claims court if we were not happy and blocked us. This is bad business, we have proof by text and tel conversations, we also have cameras running 24 hours a day in and out of our house that would prove our alleged encounter is your made up lie. We are business owners, this is dishonest and bad business. Your response is all made up, you had the opportunity to do the right thing, you chose not to. We are reporting you to agencies to make sure you NEVER do this to anyone else. Its not about the money, we dont want to see anyone else have to deal with your bad business practices.Just contacted the better business bureau, you have an F rating and several other complaints exactly like mine.
Called on Tuesday morning to have them call me to schedule a repair and they never even returned my call.
When my dishwasher went out my friend refferred me to them. The tech was very nice and came on time!(hard to find these days!) immediately diagnosed the issue and we had it running again within a few hours including going to go get the parts I needed. When it was all said and done it was actually cheaper than what they had originally quoted me. Very honest. I recommend this company to anyone.
Beware of this Company! Jeffrey agreed to service our refrigerator on Sunday 12/24 from 8 am-10 am. Eventually showed at 1:30 pm after numerous excuses. Did not have the proper tools or work vehicle but I was desperate for the repair. After numerous trips back to his office for parts which he never replaced and causing a power outage in the kitchen, Jeffrey finally declared the refrigerator was working @ 7:00 pm. His opinion of working while leaving my other kitchen appliances with out power. When it came time for payment, Jeffrey wanted cash and I wanted the balance paid on a credit card to assure he would be back to complete the job. Surprise... credit card machine not working. At this point I paid a partial cash payment to end this nightmare so we could continue with our Christmas Eve. Needless to say the refrigerator never worked and is in worse shape after the service call. I will have no further contact with this company and would advise others to stay away from this companies deceptive trade practices.
If I could give 0 stars, I would. My family called for assistance to have our fridge fixed on Thursday, 7/5/18. Technician came out, changed the compressor to the fridge. Advised us that if it doesn’t work in a couple of hours, to call him and he will come back out. Taking him for his word, we paid him upfront in cash before he left.After a few hours, the fridge was still broken. Tried calling the technician back numerous times to no avail. Messages were left but never returned. Then the phone was disconnected.This is not how a business should be ran, and not how you treat people in general. Do not contact this company for any services, or at least don’t pay them until you have confirmation that everything is working as it should be. Looking at all the other negative reviews, it seems like there is a pattern of this behavior. We highly recommend to AVOID this company!!!
***DO NOT USE**** Came and looked at our oven - said he needed to order parts - we gave him half the deposit - he cashed our check - never got back to us and will not respond and has NOT given us our money back
Jeff came to my house after i frantically called him when my fridge stopped working and i had just filled it with over 65 pounds of meat for an annual birthday bash me and my group of friends from my hometown of Tempe, AZ throw every year. It was a day and a half away and i couldnt let my meat go bad as it was my turn to host and i had been talking up my BBQ game. The owner Jeff reckognized the urgency in my voice and moved me to the front of the line, gave me a 2 hour window from 2-4pm at 1130am and was at my house at around 1250. Took a look at my fridge and broke the news to me that it would be at least a day before he could get the parts in but he was gonna make a couple calls and see what he could do. He came back about 45 minutes later with the part OFF OF HIS OWN FRIDGE AT HOME!!! He had mentioned he had the same fridge and put the part in until the replacement arrived. He was more than accomidating and i felt his price was fair. Thanks Jeff and all of you at Sun City Appliance Repair
No words can express how disappointed I am with all the staff at Sun City Appliance Repair!!The first time Jeff came out, he treated us extremely well.Two months ago, our second fridge went out and it took a few calls (number on the card he had given us was disconnected) and frustration to get Jeff out here. He gave us a good deal on the parts and service because of the frustration to get him out. Well now that fridge is having the SAME SYMPTOMS as it had before he fixed it. I called Sun City on the morning of October 26th and was told by the lady who answered that a technician would be out the next day between 7 and 8:45pm. NOBODY SHOWED UP!!!!! I made many phone calls over the next week. left messages each time and NOBODY RETURNED MY PHONE CALLS. NOBODY! I suspected that they knew they would have to eat some money because the part they put in was faulty. Finally my husband called on Saturday, November 3rd and left a message. Jeff called him back, talked nice to him and promised a technician out today, November 4th between 1-3pm. Once again, NOBODY SHOWED UP!!!! I have now lost all my food in my second fridge and since I have a big family, this is a huge loss. I am so ANGRY with Sun City Appliance Repair!! Their lack of integrity is beyond words!!
I finally met a honest repair man. I called this company and they quickly sent out a repairman to my sick moms house to fix her leaking refrigerator and it turned out it was a simple fix and after 10 mins everything was all fixed. They didnt even charge me.?(IM SURE SOME OTHER COMPANIES EASILY WOULD HAVE ) Thanks again I am very grateful for your honesty and will definitely use you again in the future.
Jeff is a great repairman great service!!!! Quick response and very professional at affordable prices!!! Definitely would use sun city again! Recommended highly!!
Thanks Sun City Appliance Repair. I have used them on 3 separate occasions! 2 were for me, and the other was for my mother in law. The owner was very polite when he answered and was very knowledgeable as well.The gentleman, Jeff Javar was very professional on the phone, he arrived earlier than he said, and it turned out cheaper than he quoted, and finished faster than expected.He will work with you on payments. I recommend anyone needing appliance repair to give them a call!Thanks,Josh Simi
Great customer service and very reliable. Jeffrey is very knowledgeable. Highly recommended.
While I was not able to repair the appliance, the owner made good on his promise to refund the portion of my money that was not for the showing up charge. So I cannot comment on repairs, but he did in fact refund the deposit moneys.
I was having difficulties with my washing machine, so I contacted sun city appliance repair. The technician was fast and knowledgeable about his work, he was sincere on fixing the problem and the prices were fair .!! I would highly recommend this company for anyone in need of an appliance repair !
Very professional and did a great job. I will definitely be referring Sun City Appliance to friends and family!!!
My icemaker was broken on an LG refridgerator...I called Sun City and Jeff came out the next day. Good work, fair price, and very professional/polite service. Ill use Sun City again.
Great friendly customer service. Highly recommended.
Amazing! Jeff knows his stuff.. Highly recommended!
Great company and I would highly recommend.
On sunday I did about 2 loads before I heard the loudest screeching crashing sound coming from my laundryroom .It was sunday so i was S*^% out of luck until I called to Sun City Appliance Repair, The phone rang 2 times before a man picked up the phone he sounded like he knew his stuff and he said it would be within two hours!! Planning on waiting I went to the cornerstore and on the way back it was the technician Jeff telling me that he was going to be early if that was ok and that he could be there in 20 minutes. Usualy repairmen are late not early but i did rush home and waited for him. He lied and said 25 minutes but really it was about 15 which is good but I like exact times! Anyways long story short he tore the entire thing down just to find out the tub is completley torn to shreds and my warranty is up! I am a single father and he gave me a discount for service call. He was fast, knew his stuff and he was honest. He gave me a discount so I will definatley recomend him to all my friends and use him again if i ever need. (hopefully not though)
Honest verdict.