I had a horrible experience with United airlines . Had inconvenience due to covid they charged me an extra $200 extra to change flights . They are really rude to you . They weren’t working with us whatsoever this is the worst experience I had with airlines . We will never fly out with United airlines again . Our representative tony kept on saying that they didn’t have supervisor . When supervisor finally came he just told us scenarios back and forth he wasn’t even willing to listen just kept talking over me . Please save your money and fly with another airline definitely not worth the the hassle . With all the extra fees we payed about 600$ extra. Save yourself a headache and fly with another airline .

Flight was delayed multiple times. Got 3 different answers from 3 United employees regarding the flight status. Ticketing agent saved my day got us a new flight quickly

United Airlines my favorite airline for 35+ years! You guys always treat customers fairly and with excellent service. Cant wait to start flying again and experience 1K (and United global services some of those years) as I close in on being a million miler!

Premier checkin line way too long with only 2 of 4 agents working checkin. Economy checkin agents standing around doing nothing.

They changed my flight three times, it was delayed, but I got to Vegas and back home... Youd think with the COVID all flights would be straight non stop if possible...

So far, despite checking in online and getting our boarding passes online we still had to wait in line for a kiosk to check in and get our baggage claim tickets.Then we had to wait in line to drop off our bags. With only 3 people checking in bags you can imagine how long the line was.I am still waiting for boarding to start, that is scheduled for 3 minutes from now so I can speak on how the flight was, etc, etc.I would have given this one star however the 2nd star is for the gentleman who helped with our bags and gave the best advice on how to adjust 1 overweight bag out of 3!

I needed wheelchair to make it from ticket counter area to gate. United was very prompt. The United rep that was wheeling me even allowed me to stop at shop along the way to purchase a soda and candy. Getting on the plane was also easy as the flight attendants carried my carry-on items and stored them in the overhead bins.

They ask to check in our carry on bags. How ridiculous. I fly with delta airlines with smooth check in. United check in doesn’t have enough staff to help in the kiosk machine. I would never fly in the united airlines anymore. And also I won’t recommend this airline to my friend.

Our booking included 4 baggage, we cut down our luggage to 3 baggage, then the lady at drop of counter wanted to charge us for 1lb over on the 3rd bag, luckily for us, we had our 4th bag in the 3rd luggage, so we brought it out and 4th bag flew empty. We were trying to save the Airline space but the woman at the counter was not having it. Apart from that, everything was fine.

Friendly assistance, ease of getting through checking in, and plenty of chairs to sit and chat at before parting ways.

This part of the airport is SO MUCH nicer than the other domestic terminal, with many more shops and restaurants! I know youre only here to get to your plane, but its more pleasant when the surroundings are this good!

United airlines has always been our go-to always been satisfied never had a problem with them....

I have to say that Andrea H was so helpful!! My first flight was delayed 39 minutes, so that meant I would only have 21 minutes to catch my second flight in Denver. So she changed my flight to a non-stop flight straight to Newark!! She went above and beyond for my!! I was having a panic attack, and she calmed me down and help me beyond belief!! Andrea H deserves a raise for going out of her way to help me out!!! Thank you again Andrea!!! You made my day!!! Love United!!!

My flight was great, complimentary snacks, drinks, wifi and tv....Thanks United Airlines you rock. The flight Attendants were awesome

Terrible time. Was removed from my booking. Was not compensated for my room. Was stranded in Vegas for a whole day. Missed work. Will NOT travel United again.

Great customer service. Great time on a plane

Our flight attendants were the best! Flying first class is the way to go!

So far so good. Still one leg left.

Had to reschedule 4 times was told everything was fine everytime to find out it isnt. No help and they repeat them selves over and over as if they are handling things

I have no idea what UA services you are looking for. I was at the UA checkin.. UA lounge in Vegas is closed.. The UA boarding area / gate is nothing to speak for... Masks are still mandated.. UA flight s and inservice are nothing great to speak about.

Fantastic service from check in to the gate. Excellent attention to passenger and employee safety.

It was a nice flight. I had not flown in over a year. I can not wait to do it again . THANK YOU

No issues! Always great service!

Check-in is a bit of a hassle and is not well organized (@ LAS), but overall United is a great air carrier.

Slow line to check bags in, due to have too few lines open.But very friendly staff.

Super cramped flights.. 2 stars for free in flight entertainment

Long, long wait for checkin. Way understaffed for holiday weekend. We waited 30 minutes to check-in with only one party ahead of us. Ridiculous!

The lines were long our flight to Vegas 20 minutes delayed

Denise from Buffalo saved our bacon today. We had our flight canceled with Alaska and they rebooked us after 10 hours of hold on the phone. That flight got delayed twice and we didnt have any faith that it wouldnt get canceled so we decided to take a flight with United. When we got over to our gate we spoke with Denise and discovered that we booked in March not for today. So Denise from Buffalo got us seats on the flight we thought we already had and it was actually almost full. She made it so we can get home to our two little girls who are 7 and 10. Thanks Denise you really made a difference for us today. Joe and Christy

Long lines and literally one desk open. Bad customer service!

Nice service as the staff is highly trained. They are humble and quite helpful. The staff helps in seat assignments and luggage carrying.The process is smooth and one need not to worry at the Airport.Moreover, the staff maintains the cleanliness everywhere so the passengers feel good while traveling. For any kind of help, the staff is there and ready proactively.

Terrible experience!!! Very rude and unprofessional!!

Really great customer service, definitely one of my favorite airlines!

Standard air provider. Smaller seats than Southwest

The plane we had on the way back had no tvs and not very comfortable.. they couldnt serve alcohol because of covid, which was a bummer, but they served snacks and beverages..

Not crowded flight and everyone behaved themselves.

Uneventful flight just like I like it.

Wonferful!! That is all...😄

Best airline!!! Love flying them. Super friendly and always professional.

Good airline

One pound over was a hassle.

They switched our seats after we had chosen them 3 weeks ago.

Love the bigger united flights

Awesome. Free text, free drinks, customer services was great, best view, and the ride was smooth. Thank you

Try it’s good experience

Good experience

Booked online and an error caused my flight to be booked on the wrong dates. Did not realize it within their 24 hour window to allow adjustments. The service counter and telephone customer service were powerless or unwilling to help me resolve the issue in any way whatsoever. Had to purchase a completely new trip with a different airline. Will not be flying United again if I can help it, even the budget airlines seem to be more reasonable these days.

Bad service

The best airline to work and fly

My son and his girlfriend came out to las vegas to get married and they used united.they said the service was great.

Thanks to Mr. Warren at checkin we could resolve a booking error from our home airline.We got the best and friendliest customer service one can hope for including some advice on Mexican food :-)Thank you Mr. G Warren - keep up that motivation and spirit and you have a great future at whatever you want to achieve!

My flight was delayed for 6 hours

Fantastic

Here I am, heading to the baggage area at 4am trying to see if our luggage made it in last night. United said our luggage would be delivered to our hotel after taking the last flight out of Chicago to Vegas but of course, why would I trust them to follow through with that promise. Their automated calling system makes it near impossible to get a hold of an actual person to talk to and their online system doesnt seem to get updates at all so I have to go to the airport to find a person to actually talk to. What a way to start out a vacation #unitedfailures

They need more compliance on wearing masks👎

Everything was ok with our flight only problem was with choice of seats on this plane because of our animals. Thank God the problem was solved because flight is long, 10 hours to Brazil. My recommendation is more training to phone booking personnel to know more of the different planes lay out so mistakes cannot occur.

I love terminal 3 as it seems to be less stressful. They do need a better system at the security entrance and more people as this terminal is starting to become busy.

Very nice and easy to check luggage and get seat assignmentd.

Great service excellent personnel

Always a Great Airline

Trying to get to SFO on time for an international flight when there are clouds in the sky became an adventure. Thankfully the gate agents Las Vegas to an earlier flight reserved the open seats for those who had connections. To me, the sign of a company that cares isnt in how they operate day to day but in how they deal with the unexpected. Not an easy thing in the airline industry. Plus, their onboard service and free entertainment if you have your own mobile device, plus comfortable seats, puts other low priced airlines to shame.

Fast check in

United is all right but the fact that you have to pay for snacks now is ridiculous and I dont think with as much as youre paying you shouldnt give it I mean I understand first class get sandwiches or whatever but whatever happened to the bag of peanuts or freaking pretzels

Worst first class in history but the price is matching. Flight attendant kicked my pillow out of the aisle instead of picking it up. I was disturbed twice by United flight attendants asking if I needed anything while I was asleep!! Terrible airline; loud planes, packed space, bad service are all features of the United airline.

So glad they didnt beat me up

United Airlines is a big joke. Our flight was initially delayed for 3 hrs because of a delayed inbound flight. After we are boarded our delayed flight to Houston there was no pilot to fly the plane. This such a big mistake ... How can such a big airline company like United commit such a huge mistake of not having a crew!!! Shame shame United Airlines!! We were delayed by 6 hrs!!

Inexpensive, professional . flew from LAS to SFO. very pleasant experience. Would recommend

We recieved great service when our flight was delayed. As we had a connecting lang haul fligth, they found a new route for us. Even though we arrive a day later, we get to stay a night in New York. Thanks United.

Worst of the worstEven spirit is better then you

Not good. Delayed flights lost our flight back to SA due to their delayed flight schedules. Service on board was sort of ok not the greatest.

Flew roundtrip from Chicago to Las Vegas with no problems at all through United Airlines.

Horrible, they cancel our fly, we spent all night in the airport with our children, we have to pay our own rental car because they don’t want to get responsible our the expenses, we have to drive from Houston to our destination because the don’t have a fly for us, what a vacation, was a nightmare!!

Nice 737-900 First Class seating!

Pretty standard, but the direct tv is an awesome touch

My work place

No problems all was good

Baggage check in d lady was very friendly

I had a very bad experience

Very friendly and organized

Suck big time

Good!

My checked back came...

Love it!!

Worst airline of the world!

Great airline

Great

Got my luggage

Found it

Nice

Passed by

I like to fly with them because of their service in general

One of the best I know

Nothing to say ... The normal customer service of aerolina

It was normal