Was a long term customer before moving away. Great service, very upfront and friendly staff, and theyll point out issues and trouble spots before they occur.

Great company to deal with! The staff is very friendly and great at understanding your needs. They offered a custom solution for my damaged pick up truck at a very reasonable price. Stewart, who runs the body shop, is very personable and and is attentive to details. I highly recommend M&R for collision repairs!

I have had M&R service my vehicles for many years and would recommend them to anyone. They have taken very good care of my cars, they are honest about what needs to be done and what can wait. They are real professionals! Everyone is very friendly also, you get the feeling they give you advice about your vehicle that they would give their own family. Finding a trustworthy mechanic who does quality work is a big plus in life! Thanks Earl, Ryan and the rest of the team.

Completely replaced the braking system of my 06 Scion. Feels like a new car. Will def return for any other mechanic work I need in the future. Thanks !!

M&R is the best there is when it comes to auto repair. They have years of experience, a great facility and a team that has integrity. Pricing is right and you can walk away knowing its been done well.

Always courteous, and honest. Prices are decent. They offer recommendations for future if the repair is not urgent in nature.

Extremely happy with the service and how my car turned out! My car had a bad scratch with a hole due to rusting. Other places made me feel like it wasn’t fixable. Stewart was able to show me different options and was able to fix it and make it look like new. It looks amazing. They stayed within my budget and were able to do an oil change and alignment too. The quality of the work is extremely good, and at a doable price. Stewart is very professional, honest and very kind. I will definitely go there from now on.

Good ppl they are always straightforward about your car if its worth getting fixed or if its not they dont waste your time

Everyone here is really nice and very knowledgeable about all types of cars! Definitely will keep going back!

They are awesome . I would tell poeple to gi there to get there car checked or for repairing. Friendly poeple . Plus they tell you in detail what is wrong with your car. That is is my spot.

The best experience I have had with a private business dedicated to auto repair. As interested in treating people fairly as treating the car problems. I have never had to return a vehicle for the same failure. I have three vehicles and they all have over 100K miles, one over 200K. I am not worried about driving them and when they need attention I am not broke because of M&R Auto.

I was stuck 170 Miles away from Home with an issue with my Trunk that I couldnt drive with, Darren seeing the importance of the issue fixed it quickly and efficiently so I can go on my wayI would recommend his services to anyone that needs.Thank You Very Much for your help again

Very helpful and trustworthy place. Focused on helping people, not just the money. Would go to them for anything!

Continually surprised at the honesty and good prices. Darren has done good work and been very helpful with his diagnosis. Once, when I had a potentially very expensive repair (2 catalytic converters) they even recommended a specialty shop to get a 2nd opinion before they did any work! An incredible amount of honesty. I also enjoy working on my own cars and they have helped me diagnose things for me. Obviously, all my vehicles go there now and I always recommend M & R to people who ask me.

Always take my cars here for inspections and any other work needed. Fair price, friendly staff. No corners cut.

Good people doing good things

I was quoted a very high estimate for inspection, including things that I know my car doesnt need, i.e. turn signal bulbs.

The folks at M&R are honest and get the job done right. They did a brake job for me that squealed, and they replaced the pads with different ones no charge. Another time they forgot to bill the oil change, and when I asked them about it, said thanks for mentioning it, but as it was their mistake, dont worry about it. Theyve kept my high mileage vehicle going and in good shape for several years now. I would highly recommend these guys, just call and reserve a spot several weeks out as they are super busy.

I never write reviews but today I felt the need to do one especially with all that’s going on in the world right now! I have taken my car here on two different occasions and each time I’ve bought car here the customer service has been immaculate. I really like how well I was treated and that all the repairs that were done to my car, I was pleased with. Take your car here, don’t go anywhere else! Great service and speedy. Go here!

Been using M&R for years for service and inspection on my car. Very friendly, honest people I have ever met in the industry. So when needing body work, had them take a look at it. Having an older car that had rust on front fender and inside of back door, One word WOW!!! Very prompt in getting it done and the workmanship excellent. The color matched perfect. If your looking for body work and fair price and great workmanship give them a call and talk with Stewart, you wont be disappointed. Whether you need car repair or body work give them a call.

I would highly recommend this place to anyone in the Lancaster PA area who needs quality automotive work. The guys are knowledgeable, straight-shooters. Friendly and fast service. Overall, I had a great experience!

I ‘discovered’ M & R Auto Center when I was towed there for a dysfunctional battery. They are kind, friendly, helpful, informative. They go above and beyond to treat customers fairly and like family. I felt comfortable and at home immediately and that my car was in good hands!

My friend, Mindy, and her Father, John, are so impressed with Ryan and Earl. Ryan drove to the retirement community where John lives and bought his car on the spot and picked it up a few days later when the paperwork was completed. Ryan made what could have been a very stressful and long process simple and seamless. Trustworthiness is a minute by minute occurrence at M&R Auto.

Every time I take my car in, I have left feeling taken care of. They’ve gone above and beyond to find me the most fair price when needed and talked through options with me. I appreciate that so much and always leave! I would give them 10 stars if I could for their kindness, trustworthiness and the incredible work they do!

I had my car there a couple times without issue for the most part and they did some good work with a quick turnaround. I did have my car in there for a valve stem twice; they only charged me two dollars the second time but still, it wasnt fixed the first time. The last time I had it in there for some work and they noticed my oil sticker showed my oil was almost due for a change so they called and asked if I would like to have them do that. Of course, that is very convenient. Strangely enough, they listed my return mileage for 16,000 miles later, which is pretty reckless even with full synthetic. I figured I would keep an eye on it anyway. Driving to work one day my oil light flickered on and an alarm went off. It went away immediately but when it happened again the next two days, I figured it was time to take my car in for a look. The other garage said to me there was no oil in my car; they couldnt even get half a quart out of it. They poured some in and turned the car on to see if there was a leak to identify. Nothing. I was charged with an oil change and I trusted someone to perform a service on my vehicle and they really let me down. Worse yet, it could have destroyed my engine and I would be out a lot more money than I already was. In this industry, a lot of places are only as good as their reputation and that is why I put my trust in them. I will not take any of my vehicles there ever again, and I live in the neighborhood. You can see the picture below that they had the mileage all messed up.

Very friendly crew and quick work! Will definitely be back!

Personalized service. Friendly staff.

Just WOW. I needed body work done to my car, which besides my dog is my most prized possession. I went to a place my dealership recommended, but after the estimate I left with a bad feeling. I found M & R through google and decided to give them a go. From the time I stopped in for an estimate (which was $1,000 less than my first stop) I knew this was the place to trust with my car. Everyone I spoke with was so friendly and helpful, and Stewart did an AMAZING job on my repair. I will be recommending this place to anyone that will listen. THANKS GUYS!!

Great place to go when you need mechanic work, a car or just a title transfer. Very fast and friendly service. Was able to get everything I need done when I no one else could. Will definitely use them again.

Great auto shop. Have recommended to friends.

Excellent service from good people at a fair price. Its nice to see a family owned business that still values customer service in todays world of overpriced and underperforming dealerships/service operations.

Multiple co-workers referred me to M&R. They are by far the most honest, genuine, and trustworthy car shop I have ever been to. They are thorough, fairly priced, and discuss all options with you before taking any action. They always seem to find time to fit me into their schedule. Do not hesitate to take your vehicle to M&R!

Great staff, kind, courteous and professionalsional service. Facility has nice, clean waiting area. You are greeted right as you walk in door. A +

Good experience here and attention to customer concerns

Good people. Excellent service. Honest people. Ive been using their services since I came from Florida two years ago and I have been more than satisfied with their work. Mr. Christ the mechanic is a nice, friendly and honest person. Thank you M&R.

I had taken my mothers car in for some body work. I didnt want to spend too much and told them that it didnt have to be perfect. What I got was absolute PERFECTION for an amazing price. Thank you guys so much. It looks brand new. I am blown away at how great it looks.

Professional, quick, super accommodating, friendly, affordable. I highly recommend.

Was given a car with my fiancé for him being a veteran it was very helpful

We have been taking our vehicles to M&R Auto for many years, and the mechanics always do a great job on our vehicles. Last week we had some repairs done on one of our vehicles, and I decided to wait there while the work was being done. While I waited, I had the opportunity to observe the interactions that took place with customers, and I was amazed at the OUTSTANDING customer service given to each customer that called or walked through the door. We can tell you first hand that M&R goes above and beyond in taking care of their customers!

My go to mechanic in Lancaster. Quick response time, very professional service and honest people. Theyre highly rated for a reason and I recommend them to all my friends and family.

This place is hands down the best shop to do business with. Not only did they go above and beyond each time my wife and I took our car in, but their service didnt stop there. We purchased a car from them and then moved out of state. I had mentioned that I wanted the bumper fixed before picking it up. When we moved it was still messed up, but after getting a quote to fix the bumper, they sent me a check to cover the entire repair since they were unable to fix it while we were there. This place has consistently went above and beyond. If anyone asks, this is the place they should go. Beyond the service on the car, they were just all-around good people. M & R Auto Center is the best!

Service with a smile.

On Friday afternoon, I received an SOS call from my college-aged daughter that she was having difficulty with her car while traveling for a weekend trip. She told me that she wasnt sure how much further she would be able to travel and thought that she was close to Lancaster, PA.Following a quick online search and a call to M&R Auto, Ryan accurately assessed the problem over the phone and provided my daughter directions to the service shop. Ryan and his team quickly assessed and fixed the problem with my daughters vehicle.I feel quite blessed that I located M&R Auto. We had a terrific outcome at very fair price! So appreciative to have found M&R Auto, thank you!Sincerely,Jim Cummings

Started taking our cars there about a year ago and they are wonderful. Reasonable prices, quality parts and work. They explain everything and we havent had a bad experience yet.

Totally impressed with how quick they got my work done on my car - much faster than the dealer I was taking my new car to. In addition, I had a quick appointment to get to while my car was being serviced and they let me drive a courtesy car w/ no questions. Very attentive to customers needs! Priced right. If you are tired of getting pushed around or taken advantage of by mechanics, M&R is the place to go.

Great place to work with!! I have never been there or met Ryan but I am very thankful for what they did for my son. My son attends college in Lancaster and his car broke down when he was coming home for the weekend. After AAA told my son that it could be up to 5 hours before a tow truck could get him & the car to bring home, I called M&R Auto. Ryan referred a tow business to me and I had the car towed to M&R. They squeezed the car in, diagnosed the problem, fixed it and sent my son home!! Thank you M & R Auto!!

I wouldnt think of taking my car to anyone else! M&R has always done excellent work and as a woman who knows only the basics, I totally trust them not to take advantage or overcharge for the work they do! Thank you M&R!!! You are the best!

Im female and the mechanics here have never tried to take advantage of me or upsell. Theyve always worked with me to find the best solution to my problem that also fits my budget. I cant recommend them highly enough.

It has been a couple of months since I took my car into M & R Auto Center and I am completely happy with the results since the repairs.1. Speed. Got my car done fast. I was paying for a rental out of pocket, so this saved me money.2. Cost. I got quotes elsewhere for higher prices with less work. This saved me money.3. Communication and Flexibility. We discussed my issues and concerns and Ryan took those into account when planning my repairs. We skipped a fender to save me some money, but after the team popped the fender back out it looks much better than it did previously anyway.4. Results. Car has had no problems with any of the fixes since the repairs, everything was done right. The paint job was superbly blended. If you know what was repainted, stand on your head in the noonday sun, and cock your head just right you might be able to tell it was repainted. The rest of us can believe it is the original paint job.5. I plan to go back here and more importantly, I will send my friends whenever they need to get work done.

Im a new customer and am very impressed. I live one hour away but recently started working within walking distance of M&R. I read the reviews and took my car for service last month. Today I drove my wifes car to work so it could be serviced at M&R. The true test (before I took either car in) was when I called to describe a problem I was having with water getting inside the car when it rains. I was ready to drop my car off and pay to have them fix it. Instead, they told me what to look for and how I could fix it myself and save money. Of course, they said they could do it if I didnt want to or didnt have time. That weekend, I easily found and fixed the leak myself for $7!!! These are people you can trust. A difficult find in the auto repair business.

I cannot say strongly enough that this is the best auto service center Ive ever found. I will never go to another mechanic.

Great service and awesome people!

Fast,efficient and friendly...thats a hard combo to beat!

Wonderful service getting an alignment and new tires on my truck! Highly recommend this hands-on, service oriented company to everyone in Lancaster County!

Great Service, Our van broke down, AAA towed us to their shop. With being out of town you are always worried about who is fixing your vehicle. They welcomed us listen to what we had to say about what happen. Fixed the issue and kept his promise on getting us back on the road to go home the same day. You could tell right from the start that my van was in good hands. Thank you Ryan and your staff for taken great car of our van. Would highly recommend him to everyone.

I am very pleased by the professionalism and honesty exuded by M&R Auto Center and the sincerity of their great customer service by all of the staff I had contact with. I really appreciate that they provide the customer with options if possible, offer their professional opinion, yet ultimately allowing the customer to make the decision, and are not just driven my making money. I will definitely be a continuous return customer and will be sure to refer others.

Oh. My. Gosh. This was THE best customer service experience EVER. Stewart is so sweet and they did an incredible job on my Ford. Im so glad to have my baby back. I cant thank them enough and I hope they read their reviews. I love you guys!!! 10/5 stars!!!

They did insurance auto body work and had over 2 grand to fix it. Sub par work and poor customer service. Go to Yelp to read the full experience.Edit: in response. There was no disrespect to your staff until we came in and Amy continued to belittle us for Not giving us a chance to fix the problem. Only then did I disrespect your staff. I will not be treated like a child, especially when I didnt cause the problem in the first place. I was professional up until that point. When I decided to go elsewhere it shouldnt have been a battle and a thousand questions. It should have been Im sorry but I understand. The amount of unprofessionalism from YOUR company pushed me over the edge. And if you would like to talk, Ill talk. And I will be respectful as long as it is given to me.

Competent and honest. I dealt with m&r for close to 20 years and never felt ripped off.

A wonderful shop, I wont ever go anywhere else. I was sold a car that I THOUGHT was is great shape, when things started going wrong left n right Ryan went above and beyond I ever expected. Honest and very thorough. I am expecting a baby any day now and when more things showed up wrong with my car he took care of me and I was not left with out a car while he worked on mine. Amazing shopp!!!

It was a pleasure to work with M & R Auto. They were knowledgeable and explained everything to me fully. I appreciated that EVERYONE that I came into contact with from the moment I walked in the door was extremely friendly and trustworthy, from the office staff to the actual mechanics. The body work done to my car looks like new and was done at a reasonable price. I will definitely be going back to M & R Auto!

Family atmosphere. Knowledgeable, small business owners. Reasonable prices for service.

Wonderful service, explains everything! Great for anyone who doesnt know about automobiles and is afraid to be talked into something you really didnt need! Very honest!!!!!

Ryan and the team are professional, attentive and honest. You always get quality and timely work at M&R.

M and R Auto treats people fair, are honest and they dont upsell them on things they really dont need for their vehicles.

Knowing that my car is in expert hands, and that I do not have to worry about unnecessary repair suggestions is priceless. Ryan is friendly, respectful and I completely trust him with my familys vehicles. Currently my husbands car is having body work and mine is in for an oil change, inspection and brakes. Everyone here is great and I would recommend M&R to anyone.

Ryan and the team at M&R are the best. They have always been honest with me and I trust their advice. Their staff is always helpful !

What can I say about these folks but how great they are and the service they do.

Ive been living in Lancaster going on four years. I never settled on a mechanic or shop that I completely trusted. A few months back, I turned to Google to search for the higher-rated shops in my area. This is where I found M & R Auto. The reviews were outstanding. So I gave them a shot.I needed some bodywork and other miscellaneous items done to my truck. Not only were they helpful, but they also bent over backward to accommodate me. It was as though I had been a decades-long customer. I decided to wait at the shop to have the work completed. In that time, I was able to complete some work on my tablet, but more importantly, observe all the comings and goings of both the newer and long-time customers. Everyone was so happy to engage with one another. It was really something else to see in this day and age. I was also able to overhear some phone conversations with customers. One gentleman was on the phone with a customer who was requesting more work than was needed. The M & R employee talked this person out of the unneeded work to save them money. When was the last time you were at a car shop, and you received that kind of honesty? And the whole staff is like that; trustworthy, ethical, and sincerely care for their customers. It was a welcomed experience.Back to my truck: not only did they perform the work fast, but the price also came in significantly lower than I anticipated. I thought this had to be a one-off experience.To today: on July 4th, I sold my truck and bought a used car. It was only three years old and in great shape, but I wanted the experts to check it over for me for peace of mind. I needed this to happen quickly. I emailed M & R over the weekend and had a reply not long after they opened on Monday morning. They were able to accommodate me within 24 hours. I dropped the car off first thing today, and they had it completed before lunch. Then I came back to pay. Again, they charged me half of what I was expecting. I am beyond thrilled with the customer service and fair pricing. M & R has earned a lifetime customer in me as long as I live within the Lancaster county area.I cant stress this enough: take your vehicles to M & R Auto Center. Ryan, Amy, and the whole staff will take great care of you. More importantly, you can trust their work and services. Trust is priceless when it comes to your vehicles service and peace of mind. Its a family run business, and theyre doing everything right. Im so glad I found M & R. You will be too. I guarantee it!

Excellent tune up! They brought the dead back to life😊 Friendly, welcoming atmosphere. Work completed sooner than expected! I was pleased to find that the other ratings here were true. I read these first in order to make a decision because I am relatively new to the area.

M&R offers excellent service and fair pricing. You cant go wrong by trusting M&R with your vehicle.

Love M&R Auto. Their customer service cannot be matched! They are quick to help you out with any problem, any vehicle. Highly recommend this company!

M & R Auto are honest and professional, I had an unfortunate week with both my vehicles and Ryan and the gang saw to it that my needs were met and fixed both my vehicles. I am always amazed at how gracious and excellent Ryan and his team act when dealing with customers. I never have a problem paying for this type of service and trust that my money is being spent well. Thanks Ryan and your team!

I met the family through work and have taken my vehicles to this facility ever since. They are fantastic to work with, do a very good job, and have very reasonable prices. We love the family-owned atmosphere and they have run this business successfully for years. Good work M&R, we will be back!

Every time I take my car there, I feel like part of the family. Ive waited for my car, and I enjoy watching and listening to the staff interact with other customers. I know Im not the only one who feels like this!I have taken my car for maintenance and for emergency repair (flat tire). They were very efficient and considerate of my time as well as my wallet!

A good place to get your vehicle repaired. Fast service. Nice people. They aim to please.

Kind, honest, and do great work!

I dont live near enough to become a regular customer but if I did I would. I was visiting a Aunt who needed a new state inspection but at the time was unable to drive. I picked M&R based on their reviews only. I had to wait while they worked. They are family bussines and treated everyone who walked through their door like a family friend. The size of the shop and the number of customers coming in and out showed they are big business but they treated me like I was their best customer.

Professional and friendly service. Brought my car in for a minor repair, and it was fixed free of charge. I will definitely go back to buy a new part and pay for service when I get around to it. Wonderful neighborhood shop :)

M & R Auto has been my Go To place for everything related to cars. I purchased my last two cars there and have had them do all my service for many years. Sure they have great mechanics and offered much needed advice and help in purchasing cars, but I travel a little distance to go there because . . . I trust them. They are fair, honest and competitive with their fees. Theyll treat you right.

They stole your money! I never go back there I prefer watch a video in YouTube and fix the problem by my self and is better! I loose my time and my money whit this people! -00000 star

They charge $90 per hour for service and my car still had issues after getting it back from them. Ive learned my lesson.. always call around for a quote before trusting a google star rating.

Weve been using M&R ever since we moved into the neighborhood over a year ago. They have always been incredibly professional and honest. They get the work done when they say they will, and their estimates are reliable. Even as newer customers, I love the personal care they give us.

Honest, likeable, trustworthy, and reliable ownership and employees. I count myself fortunate to have found M&R Auto for all my car repair, and purchase needs. Having a mechanic you can trust without question is a phenomenal gift.

Had been having an issue with my vehicle for several years and have taken it to at least 4 different mechanics/ shops only to have it continually reoccur. Every time Id be charged for the evaluation and the supposed fix only to be frustrated to have the issue return. I heard about M&R and took my vehicle there- right away without any testing Ryan knew what was going on with my car - a factory default that he had previous experience with. This shows that A: the owners and employees at M&R are on top of whats going on with different makes & models on the road and B: their honest and are not going to just keep charging me to tell me they fixed it even though it really cant be fixed long term.I appreciate the nice reception area, receptionist and respectful atmosphere at M&R auto as well- Id send anyone there and feel completely comfortable knowing theyd be treated respectfully and professionally from the moment they walk in the door to the moment they drive off the lot. Thanks M&R for your great work!

I trust M&R with all of my auto repairs and needs—absolutely fantastic shop. Everyone is friendly and they don’t try to sell you repairs you don’t need.

I am fairly new to the area and my car would not start. Through a friend she had called M&R Auto, within 30 minutes they were towing my car back to the the shop. I felt the customer service was outstanding as well as there expertise. Within an hour I was back on the road and scheduled another appt with them for further work. Just found me a fantastic mechanic shop.

My family is new to the area and the 2 hardest things about moving is finding new doctors and a new mechanic. We chose M and R because of the reviews and they did not disappoint. The service was amazing...they initially thought that the issue was one thing and after putting in the new part, they realized it was something different. At the ned of os the day all they charged us for was the 1 part it took and about 45mins of work (even though they had spent way more time than that). They treat people like family (it was entertaining hearing them banter with customers :-) I have nothing but good things to say and am happy to have found our new mechanic!

I was very satisfied with M&R. Great prices, and great workmanship!!! Also have very good customer service!! So if youre looking for a mechanic who you know does what they say they are doing, who will treat you with respect, will do a fabulous job at reasonable cost! M&R is the place!

These guys are the real deal. I bring my Audi there now, having spent FAR too much at the dealership. They will tell you when something might be coming up, like tires, etc., but they dont push it and demand that it be done right away if its not necessary. I dont feel like Im being taken advantage of because Im a female with virtually no knowledge of engines. Five stars!

M&R Auto does excellent work. They are honest and very fair. I highly recommend them to anyone looking for a good place to have your car or truck serviced.

They do top quality work, with very competitive prices.

In the middle of our road trip from South Carolina to Hershey, our car broke down on the side of the road. Luckily AAA decided to tow us to M&R Auto Service. When we arrived we were tired, frustrated, and did not now what our next steps would be. Once we knew we needed a new radiator, we sat down to debate our options : Rent a car? Drive on into Hershey? Stay a day in Lancaster and miss a day of vacation? It was after 3 in the afternoon and a kind hearted employee took pity on our plight. After offering us several options and sensing our dismay, one of the employees offered to rush the radiator shipment and stay late to fix our car. The owner, knowing that we were hungry, actually drove us into town so we could get some dinner. If you have to lose a radiator during vacation be sure to lose on near M&R Auto Service in Lancaster, PA. These guys went far beyond what they had to, and we consider ourselves blessed to of met them.

Excellent service! We travelled from Pittsburgh and got the engine light on during our trip, so we brought our car to this place. The staff were very nice. They found and fixed the problem so quickly anf professional. Plus, the problem was so small that they didn’t charge us :-) Love love love this place.

Excellent service and customer care. However, NOT recommended for older vehicles. I took my 2000 Altima in for inspection and they gave me a laundry list of tweaks and repairs. Too thorough. $1000. Seriously?! (small note: I had asked them to rotate the tires and they forgot. They did charge $25 to secure the battery which was fine for 3 years, $80 to replace a wheel stud, and $10 to change a lightbulb. That was just labor. Thank God for AAA. It covered the tax.)

I brought my Elantra in to get fixed barely look drivable they were really good with my insurance company very professional and nice and did an excellent job on my car it looks brand new I love it Im actually taking it back for mor work on a different area not related ro the recent accident, just because they did awesome work thanks guys

Great service! Kept me informed every step of the way. Dropped my car off a day early and they had it finished before it was even scheduled to be there!!!

M & R is great. Reasonable prices, excellent service, and very trustworthy! Would recommend to anyone looking for auto needs!

There is not a more trustworthy mechanic/car salesman out there. After totalling the van I bought from them, I received $1,000.00 more from the insurance company then I had paid for the van. That speaks to the quality of product and service they provide.

If a ten star rating was a option, I would award it!! With out getting into a lot of details, lets just say that the service and detail to my sons car was above and beyond that you would expect. Thank you for going the distance with a very frustrating repair and seeing it through. I highly recommend this company!!!