This dealership has made zero efforts to address our concerns, even after several communication attempts around our disappointing experience. I shared the shortcomings directly with the service advisor and service manager. The manager offered to get the vehicle fixed that week and complete the work they failed to do on two other occasions. Kudos to him for attempting to do the job they are paid to do. At no time was there an attempt by either service employee to make the situation right, an offer of apology or accountability for wasting our time. Since the initial bad interaction, we have shared our experience with other Ford owners locally in the community only to learn that they too have experienced their own terrible experiences at Larry H Miller. Sadly, this dealer has chosen to tarnish the Ford brand with their poor service, lack of focus on the customer and general disinterest in creating lasting relationships with customers living in their neighborhood. The fact that several friends have sworn off this dealership entirely and rather elect to drive a considerable distance to avoid the convenient option says a lot about how this business is run. In my 22 years of vehicle ownership, this was the first time I worried about handing the keys over to a dealer. Each interaction became more disappointing and illuminated the ineptitude across the organization. Within time, with continued failure, this dealer will be replaced by a better organization that puts the customer first. Until then, we intend to take our vehicle and money elsewhere as contributing to the problem is not something we will entertain. Unfortunately, the problem has existed for years and likely falls on upper management allowing for such a terrible performance by their employees. We recognize that Covid19 has promoted a shortage of inventory, significantly increasing the margin on a new vehicle but this dealership doesnt deserve the business. Spend your money elsewhere and find a dealership that appreciates you as a customer.

I cant speak highly enough about at Larry H. Miller Ford in Lakewood from start to finish! A huge shoutout to Robert who helped me through the entire process and made my whole truck buying experience super easy and stress free. Robert was straightforward, no BS, answered all of my questions (even the super random ones) literally anything and everything I could think of, he was on it! He assisted me with a custom order truck build back in July, and it arrived only a few months later in mid-September. Im so happy that I waited and did the custom order option so I could get exactly what I wanted. It was so worth the wait! I appreciate Robert for communicating with me via email and text, and for keeping me updated on the status of my truck. I also want to thank both the Sales Manager, Ryan and the Finance Manager, Jordan for their help and playing a significant role in this whole experience. I love my truck and I hope that everyone chooses Larry H. Miller Ford in Lakewood!

I have purchased several vehicles from Larry H Miller Ford in Lakewood. They have gone above and beyond each time to ensure all aspects of my interaction with them has been outstanding. From first contact to delivery its always been a great experience. Salesman Robert Fiorentino and Sales Manager Tori Carroll are dedicated professionals who excel at their jobs. I will be retuning to LHM/Ford for my next new Ford purchase. Thank you! Keith

I ordered my 2021 F-150 Limited in early April and the delivery was severely delayed due to the computer chip shortage. However, the entire crew at this dealership made the purchasing experience as painless as possible. After an almost 6 month wait, they honored the original deal and delivered an amazing truck. Jon, Zac, Tori and Ryan were the best and I would recommend this dealership to anyone looking to purchase a vehicle.

Unfortunately, 5 is the highest-score that Google Review allows; the staff at Larry H Miller are phenomenal! Damien, Brian, and Rachael are the dynamic TRIO!! My experience trading in my 2017 BMW X1 to lower my car payments after two years, was amazing! I was only there a few hours and I left with my new 2017 Nissan Rogue!! Brian assisted me with great attentiveness and professionalism!! Most car dealerships do not care about the bottom line and rush you in like cattle; I was treated like a customer from start-to-finish. This dynamic TRIO can sell me car for the rest of my life. Gold stars for Larry H. Miller and their amazing team!!

Jason and the rest of the crew at Larry Miller Ford in Lakewood were fantastic to deal with. I traded in my truck with no hassles at all and did not spent all day at the dealership! Great service I would call Jason again for another truck.

I’m working with Jason Garcia for a purchase and he is very professional and responsive. I highly recommend this dealership for vehicle purchase. Nice to work with people that care and that will take care of you! Will update review with photos upon delivery.Update: I have to say that I had an exceptional experience from beginning to end with Larry Miller Ford, and that every single person I interacted with there was very friendly and pleasant. I worked with Jason Garcia for the purchase of my Raptor, and he did a phenomenal job. I was treated fairly, all of my questions were handled professionally and quickly either when I called or texted Jason, and he still provides a high level of service by responding to texts if I have any further questions. Quite frankly I was skeptical working with a dealership because of all the bad things you hear - I couldn’t be more pleased with how this entire experience went. I wasn’t finagled on the purchase price or the trade-in value; everything from the beginning was fair. Nick Sola in financing was also great. Thanks guy - I love my truck!! Shoutout to Sam at Gorilla Wraps for the fantastic job he did wrapping the truck (photos included).

Scheduled an appointment two weeks out for 7:30AM. I figure show up nice and early so they have ample time. Walk in and theres employees everywhere avoiding eye contact and they said they need to hold my car multiple days because they have a lot of walk ins. They apparently have ZERO understanding of what an appointment means. Why didnt I just walk in two weeks ago?.... Might as well go to a jiffy lube if its first come first serve despite having an appointment.Never once in my dozens and dozens of dealership and service center experiences have I not had them ready for me when I scheduled the appointment long in advance. It wasnt even a lot of work. Transfer Case fluid, tire rotation, and check engine light for a known F150 issue.

Really great experience! No pressure, no slimy sales people that are slick with their words only to not mean what they say. This dealership is really awesome! I purchased a 2021 f-150, with specific needs. They found it for me, communicated clearly, and they held it for me for two weeks! Gave them my deposit, and kept in touch about my situation, and they were totally cool with it. They also allowed me to use my family A-Z plan, which gave me some great savings! Flexible, friendly, and accommodating describe Lakewood Ford. Thanks!

Damien and Emily were so helpful throughout the whole process of my experience at Larry H Miller, if I could rate more stars for this I would. We scheduled an appointment Tuesday morning signed for my 2021 Tremor Tuesday evening and was out of the dealership in under an hour on Friday of the same week when the truck arrived. I have already recommended friends and family in the Denver area to use this dealership as they help in any way possible to get the vehicle you need. Could not be happier about the experience!

I had a great experience when deciding to purchase my 2021 Ford Bronco Sport! Brian was very helpful in helping me to make my decision, which was a difficult one since there were no Broncos available in Denver to test drive. He let me test drive a similar vehicle and answered all of my questions. When the car arrived to the dealership, the team was very efficient in having the paperwork ready to go and the process to buy the car was quick.

It was a busy evening at the dealership but picking up my new Bronco (that was received in and prepped for me the same day ) was smooth. Closing was clear and options explained well. 1.5 hours was the max time I think I was there for paperwork and vehicle review. Its a great vehicle!

Brian was a great dealer. He found exactly what we wanted/needed. As soon as it was in stock he let us know so we could come and look at it. He never pressured us into buying it. We ended up getting our Toyota Highlander 3rd row for our growing family and so thankful we went threw Brian.

Randolph made my buying experience just great! He made me feel very comfortable. I really liked working with him. The finance lady I forget her name was really nice and very helpful! The two of them made buying my car very easy. I will definitely tell my friends about how easy it was. Im definitely shopping there again.

This is my third time buying a car from this Dealership. Everyone one is friendly and Courteous.Shane the sales manager went above and beyond to help me with my needs. Damien my sales rep was also great.Give these guys a chance to show you what they can do for you

Bought a 2015 Sierra from Ralph and Paul. Great customer service. Fast responses and quick financing. Really felt like I was being taken care of when purchasing my vehicle. Will be back to buy another soon!

Could not have been better. Dan Price was extremely knowledgeable and did not waste my time. Got a good price without the usual hassle.

Very, very disappointed in my experience here. As a first time car buyer from a dealership, I obviously was learning a lot and perhaps a bit naive, but still was hoping for more. In general, the buying and shopping experience working with Jonathan seemed pretty straight forward and communicative. Bargained a little and reached a price, but when they handed me the keys to the car to drive off the lot, I hopped in and the car was on empty, with the gas light on. Literally had to stop for gas before even getting home. Im a pretty easy going and flexible guy, so I ultimately didnt give it much thought and didnt feel it was worth the hassle of asking them to fill it. However, I then discovered a couple months later that the A/C was broken. It was on me that I didnt check when I bought it in January, but I wouldnt have been able to tell all that much anyway. So then when I discovered it was broken, I reached back out to Jonathan as it was clearly broken from the minute I took it off the lot and he said that there was nothing they could do because it was out of the 30 day window. The most frustrating part for me is that they clearly did not spend the time to really check out the car before handing it off to me as the tank was empty and the A/C was broken. Im a very trusting guy and dont plan to change that about myself, so its disappointing to see a dealership take advantage of that quality and really not show much interest in the post buying process. I guess you learn from your mistakes, but if you were to ask for a recommendation of a dealership, it would not be from Larry H Miller Ford in Lakewood.

Great car buying experience. I dread working with dealerships, but this was very pleasant. All open conversations, no one was pushy, and I was given all the time I wanted to work through my new truck purchase. Great stuff. Damien specifically was a champ at keeping me informed at every step throughout the process.

So I wanted to leave a review on an experience I had at Larry H. Miller Lakewood Ford. So the process was shockingly quick.Emily was phenomenal. She was on top of it! She pre-shopped for me! Which saved me a ton of time. I get it- that’s her job. But she’s was great! She was a solid performer, and she’s great at what she does!There was no long drawn out process either. She streamlined everything.She is a true asset at Team Ford!!!Thanks,P. Wills

Brian Druham is your man! Excellent service, very professional - you cant go wrong. Id recommend Larry H. Miller Ford Lakewood to anyone. Love my new Ford!

Just came out of the dealership with my new F150 this afternoon. Got immediate and proper attention by Zac Huitt through the whole process. We respect this guy and his attitude for treating us great. I will be back in Soon to get couple more vehicles for my company. Thank you for making the vehicle buying process easy.

After some initial confusion dealership stood by the well make it right approach. Ordering and delivery process was efficient and helpful. Even though not the closest dealership Ill keep taking my truck there.

Our experience at Larry Miller Was better than I could even expect. Brian was very professional and personal about getting us into a truck. Everybody from Brian in the sales department to the financing all the way to service was extremely helpful and made his feel very comfortable. I am recommending Larry Miller to all my family friends and CO workers from here on out it feels good to have somebody who cares about you, and is not just interested in making a fast buck and get you out the door. God-bless you all at Larry Miller.we wish you continued success. Thank you.Sincerely,George Durbano and Sherry Walters

So i had stopped by just to check out the prices trucks, etc and to be honest i wasnt in the best mood after dealing with other dealerships before that but they were closing in 15min so i figured id stop to see. We were greeted by a salesman Robert who was super knowledgeable, very helpful and very kind. He wasnt trying to hurry us out of there or anything he took his time, listened to what i needed and found the exact truck for what i needed. Because it was so late in the day we had to come back the next day (and had to figure finances out), but the next day we came in and unfortunately Robert was off the next day so we had a salesman by the name of Adrian and he was beyond awesome as well! Every staff member that i came in contact too was very kind which is not the experience i had at other dealerships (different brands). At the end of the day they gave me an amazing price better than i was even looking for and really took care of me. Even after i bought the truck they still made sure i was comfortable and werent trying to hurry me out the door and move on. This was the best dealership experience Ive ever had and if i need another vehicle or someones asks for my recommendation, this will be first choice!Thank you guys for a great experience!

I had the best experience I’ve ever had at a car dealership here at Larry H Miller Ford! Ralph was amazing and so attentive and kind and helpful in every way, I didn’t think I would be accepted to be financed and he worked with me until I was accepted! The warranty system there is amazing, they are also replacing my timing belt for free! I didn’t even ask, they are just that genuine! Nicholas in finance was hilarious and awesome, I just can’t praise this place enough. Highly recommend. I am SO happy with my car and with my experience there! Thanks for everything guys!

Great people, they made the process easy and speedy and I even flew In and my salesman came and got me from the airport so no extra money spent with a Uber highly recommend you get your car from them

I just had to write a quick note of thanks for the wonderful experience my wife and I had at Larry H. Miller Ford on June 3. It is so refreshing to see a business that obviously puts the customer’s interests ahead of everything else. My wife and I just LOVE the Transit van/motorhome that we purchased. Both Jason Garcia and Jordan Johnson were so courteous, efficient, and professional, and it was a pleasure doing business with them. I hope that I will have the pleasure of doing business with Larry H. Miller Ford again at some time in the future.

Thank you Emily for such great service; you made our car buying so easy and got us a great deal. Your dealership made it possible to get a vehicle when others gave us the run around.5 stars all around and earned a loyal customer.

The team at Larry Miller Ford in Lakewood were fantastic! Robert, Ryan and Nick listened, were accommodating and respectful and followed through on all they promised. Plus we walked away with a great vehicle!

Terrible experience with the service center. First time was to fix my transmission. I would go days without hearing anything about what was wrong or how long my truck would be in the shop The service rep would always say he was just about to call me. Ended up being there for several weeks which was super convenient with the amazing warranty they sold me covering a rental car for two whole days. Next time my moon roof would not close and quickest they could get me in was 1.5 weeks. Was awesome having to throw a tarp over my truck during every snow storm. Once in the shop they replaced some parts so the window would operate but when I got home I noticed it was not adjusted properly and allowed rain to get in. Brought it back into the shop and did not hear anything for 4 days. Finally called and they said it was ready to be picked up. This time I checked it at the shop and it was still not fixed. I spent the next hour working on it with the service rep. Was awesome working on my own vehicle with a bunch of trained Ford mechanics walking past me. I hope I never have to deal with this place again.

Damien Calderon helped me purchase a vehicle. He went above and beyond and I am very appreciative. I plan to send anyone looking for a vehicle to call him. Also, Rachel was very pleasant and processed the paperwork quickly and explained everything. Thank you for helping me.

Emily was great. Friendly, enthusiastic, and responsive without being pushy. We would recommend her to friends looking for a new car.

I bought a car here a couple days ago in an emergency situation, and I am very pleased with my experience! Damian was very helpful and not at all pushy, and he assisted me in getting the exact car that I came in to buy without trying to show me a million different things. Between him, and Nick in financing, the purchase was mostly pretty painless (about as painless as a major purchase can be, anyway). I will definitely come back when I need another car.

Took my truck in for several service recalls. Scheduling was easy. When I got there, they were ready for me and took my truck and information right away. Griff assisted me. He was very friendly and gave me all the info I needed. He told me the truck would be ready to go at the end of the day and it was. Overall, it was a great experience! Thanks Larry Miller Ford.

I purchased my vehicle from out of state. Randolph, my sales representative was very prompt and helpful with regards to setting up a video conference call, allowing myself to see the vehicle in great detail. Once the purchase progressed, the sales and finance team, Shane and Jordan respectively, were very helpful in assisting me over the phone. Once I arrived onsite from the airport, the remaining paperwork was quite simple. Thank you again to Jordan for expediting that portion.My only disappointment was the vehicle did not receive an oil change prior to sale (used, not new). This should be standard in my opinion.

My sales experience with Larry Miller Ford was excellent. My sales consultant was Randolph. I was allowed to take a test drive by myself (due to covid) up I 70 to lookout mountain to determine if the 3 cylinder engine would be sufficient for my needs. Randolph was perhaps the most knowledgeable sales person in 25 years of buying fords that I have met. The paperwork went smoothly and when I left the Ford pass and my phone were set up.Thanks Randolph!

Ryan, Shane, DJ and team took excellent care of me, getting me in to a new F-150 at what I feel to be a great deal despite the current vehicle shortage situation we are experiencing at the moment. More importantly the overall interaction and feeling of honesty/integrity from the team made the deal for me. I have bought a lot of vehicles over the years but this was probably the best experience I have had all in all! I don’t think I have ever returned to by a vehicle at the same dealership, but if my next vehicle is a ford I will be making the 1.5 hour trip back up to LHM. Thank you guys!!

More than frustrating!!!Called for an oil change, first appointment is over 6 weeks out. Really??Ok, well then lets schedule the recall repair (rear axle housing spring seat) and redo the tailgate repair. (Since that wasnt done correctly at the last service, the tailgate strap wasnt right when we bought it).Show up to scheduled appointment on Wed. at 8:45am. I cancel the oil change because we did it ourselves, couldnt wait any longer. The recall repair is a 1/2 day job. Finally hear from them at 5:30pm saying that they truck is not done they are waiting for parts??? Why? The appointment was scheduled 6 weeks prior the parts should be there, this is really not acceptable...but ok when will the parts be there...Friday! Ok...Friday, no news start calling around 3...finally hear back at 5:30pm again, truck is still not complete because they ran out of gas for the welder and cant get more. Manager is bringing in welding gas from home, my concerns are very high now (hope the gas is the same grade as what is used in the shop). Especially knowing that they couldnt even fix a tailgate strap correctly last time. With all the incompetence to this point, my confidence in this shop is extremely low and I am so frustrated. Not sure I will be buying another truck from them in the future. To top it all off we are supposed to be at the racetrack so our kiddo can race, but we dont have a truck to pull our trailer because this shop is so mismanaged. SO BEYOND FRUSTRATED!!!

Kendra my sales person was absolutely great. I explained my situation and without a lot of nonsense she showed me what I needed. She seem to know exactly what I wanted I was very pleased with the transaction . I was so pleased I bought another vehicle. Shane in the finance department was great what you say he worked with me on payments and interest rate I felt like I really got a good deal it was not taken advantage of I would recommend . I would recommend Larry H Miller to anyone looking for a new or used vehicle .

I’d be cautious in buying a new Ford. My truck was just purchased and under factory warranty with an oil leak. I can’t get in for a few weeks and the dealership won’t provide reimbursement for a vehicle or rental. Nothing better than having a brand new truck just sitting and leaving you without an alternative driving options. The kicker is “ it’s a brand new car”. I should’ve kept my old car. They will not provide you alternative transportation options until it’s “diagnosed “. Good luck!

This was one of the easiest car buying experiences I’ve ever had. Everything was done by text/email/phone other than coming out to the dealership to pick up the car. Jason went above & beyond to find the vehicle I wanted & to have it transported here (from Olathe, KS). Paperwork with Nick went quickly & without a problem. I would highly recommend this dealership & sales rep. to anyone looking to buy a new Ford. Thanks for the great experience!

Very professional and easy to work with. Made the entire process quick and painless. Brian was a huge help and I forgot the finance guys name, but also very very helpful. All around great experience.

Quick! Professional & Hassle freeHuge shot out to Zachary! I reached out to Zachary Huitt! Zachary was eager to help anyone out with a great personality and definitely went out of his way to provide excellent customer service. From going out to the lot taking photos and drawing up some numbers to know what I was getting into. Zachary keep in full contact before heading to the dealership. Once upon arrival was greeted and takin right to the f150. After the test drive we chatted ran numbers and was able to complete a deal! The rest of the process was competed so easy and quick I was surprised how quickly and finance had me in and out. Most definitely will be a returning customer.Thank youLarry h Miller Ford (Lakewood)Benji

Emily was very attentive to the vehicle we were looking for! The process was outstanding and we highly recommend Larry Miller for a new purchase!

We have bought a truck from them about a month ago and it has been more of a nightmare to get a hold of the people, they have push to us to sing paperwork after a week something that should of been done in the spot, but went it comes to us we don’t get the same service.We had agreed with them at the moment of purchasing the vehicle to fix the front window and the remote start of the truck, they call me after a day but I was working and I was not able to get the call, I told them that I was going to call them the next day as I did but I was not able to get a hold of the person, so I email give it a couple days call to see you the status but I never got an answer back for about 2 weeks.Once I contact the person that sold me the car it took a couple of days and I get a call and the person telling that they tough everything was done already, I don’t know how that happen if I tried contacting the manager and everything there, but okay.After that we get the truck in and we are told that if would be there for a day, we said okay but the day past by and we did not get an answer, a couple days pass by and I call and I was told each time that The manager was going to and never got the call until the 4 days with the excuse that Veronica was supposed to call me a couple days ago, never happen, did not give a rental car or nothing.Are they not able to fix there own brand ?? Well the truck broke down while we were going on a camping trip and we haven’t had it for a month and they said they inspected before they sold it, but also broke the front windshield.I don’t know if it’s the same service on every Larry h Miller dealer, but it seem they are just either putting me to last no updates about the car no rental and it has been since 7/4 like this as someone is supposed to call me get me a rental but no one knows what is going as a customer I feel so disappointed but at the same time I feel I am being target because of my last name “garcia” Each day I call for a update or the status and we are not answer but we sent to voice mail or as the manager is going on call but negative never got that call.

Just finished building my campervan and set out on my journey west. When I hit the mountains, Bettie (my van) started sputtering and throwing some pretty rare codes.I had it towed to Larry Milller Ford and I’m thankful I did. I dealt with Sean in the service department and he was fantastic. He was clear snd to the point. Didn’t charge me an arm or a leg either. He also recognized the importance of getting me back in the can ASAP because it was my home, and was able to turn the vehicle around in just over a day.Very appreciate of Sean and the rest of the team for straightforward service and a quick fix.On the road again!

Dan Price was very knowledgeable, kind and considerate. We communicated mostly via text and phone, I live quite a ways away. He was very patient with my constant questions about the new car. I am very happy with my experience and LOVE my car! Thank you!!!

Wife has taken her 2018 Edge in several times for a noise by the tweeter in the passenger door. Everytime they could not find the problem. Last time the vehicle was in for 2 days. She was told glue was coming off and she would need a new door panel at a cost of $1,000.00. Clayton Fisher was the tech that told her this. So I took the panel off to find the problem. 1st, found a pice of folded up paper stuck in the tweeter. 2nd, found no glue anywhere inside the door panel.Within an hour I got the panel off, used a tiny pice of foam between the tweeter and the door panel and the problem is fixed. It must be company policy to do what they can to scam customers with lies and to sale parts that are not needed. A little customer service and some human decency can go a long way but dont expect any of that here!

Everything here was great! I wanted a specific car and Jason worked to find me one and get it shipped here. It came quickly. We did a lot over the phone so things were ready to go when I went to pick it up. They made everything super easy for me! Great experience and great staff

This is how a car dealership should work! Honest, easy and professional. I dont think I will go anywhere else to buy my Fords in the future! Thanks Toni and Zack for making my experience a pleasure.

Took My Car in For Service Last week, Jon Did a great Job Taking care of me in a nice quick Manner, I Told him I had to drive all the Way to Kansas City, So he got me in and out Quick With An Oil Change and an MPI. The parts Department was great Too! 5 Star Rating to all of You!

Called to make oil change and transfer case fluid change. Confirmed multiple times that they could do all service requested on phone and in person at drop off. 2.5 hrs later, picking up car, verified service done. They tell me they didn’t have time to do transfer case fluid change. What were you doing for 2.5 hrs? Guy says I can just come back to have it done. They clearly don’t respect my time! Not first time they have taken my time and not been able to perform service. Won’t be going back.

Great experience right from the start. Brian, Ryan, and Jordan are all fantastic!!! Next time we are in the market we will go back. Thank you all.

I purchased two trucks from Larry Miller Ford. The sales folks were fantastic both times. The finance people, on the other hand, leave a lot to be desired. Save yourself a lot of headache and STAY AWAY FROM THEIR EXTENDED WARRANTIES (which is administered by their own in-house warranty company). They are extremely hard to work with if you seek to cancel per their procedures, sell your vehicle, etc. It has taken months for them to follow their own policies, and they still havent completely complied despite acknowledging their mistakes and confirming I did all I needed to do to cancel their warranties. I honestly dont know if its incompetence or purposeful at this point and will unfortunately have to pursue other means to recover the funds.You can find much better warranties in the aftermarket at better prices and without the gamesmanship. So my advice - buy from Larry Millers sales staff, decline all warranties offered by them/Landcar, and buy them elsewhere.

If you see a vehicle you want to look at, call and ask for Ed Daniel! I was looking for a truck and found exactly what I was looking for, however, my current truck was in the shop for some repairs, and the trucks have been flying off the shelves and are hard to get your hands on and the odds of coming away with this particular truck were NOT in my favor. Ed asked me if I could come look at it, but I lived fairly far away, was coaching my kids football team, and couldnt get out there. Ed offered to drive the truck TO ME, let me drive it, and took a refundable deposit so I could wait for my truck to get back from the shop, and he took the new one off the market.Honestly, it was the easiest and best car buying experience Ive had by far. I hate shopping for cars, but honestly enjoyed this experience throughly.

All I can say is wow! Truly the easiest experience we have ever had purchasing a new vehicle. Special thanks to our salesman Ralph! From start to finish it was a pleasant experience.

Very professional and courteous experience! I would definitely recommend Jonathan C. And his team at Larry H Ford in Lakewood CO to my friends and family.

Although Ive used the service department before and have experienced decent service. I was pretty let down at my most recent visit. I was due for a regular oil change, and made an appointment for a Saturday afternoon. As soon as I arrived it was unclear what to do since changes have been made due to covid. I wasnt sure who to speak to or where to park. It took several minutes for someone to approach me and several more to actually receive help. Once I was finally greeted I was told they were a little backed up. Although frustrating I assumed that the fact I had scheduled an appointment about two weeks prior, it wouldnt cause too much of an issue. This was the incorrect assumption. After about an hour I assumed my car should be close to done. It was not. After about an hour and 40 minutes later I saw my car getting backed out. About ten minutes after that the associate who initially helped me told me, my car was next. However after about 20 more minutes of waiting he finally came back in and told me, my car was ready. He also told me sorry your car was done, I had about four things of paperwork to get to first. From start to finish I was waiting for about two hours. In my opinion two hours for a routine oil change appointment is excessive. Im not sure what the point of making an appointment is if there isnt a priority for those who take the time to make an appointment. Even though I am a returning customer and have experienced decent service prior, I was extremely disappointed with how much time it took to receive routine maintenance. I have recommended the service department to others prior, however after this experience I may hesitate doing so in the future.

Very helpful worked with me & the gave me a very wonderful over for my truck I turned in. Walked out of there with a brand new Ford Bronco & have a monthly payment I can do.

Amazing dealership! The sales process, financing, and knowledge of the product was second to none. I’ve been to several dealerships in the Denver market and this one is by far the best. I will only be supportive Larry Miller moving forward for sales and service.

I travelled from the Western Slope of CO to purchase a used vehicle from Emily with Larry H. Miller Ford. Emily had quick responses, worked well with me to ensure the vehicle had a clean history and was in good shape prior to my travel, and was flexible with my many questions. I arrived with my three children, which the whole staff handled very well and were helpful in entertaining! I had an all-around great experience with the company and would recommend them to anyone!

Took my 02 mercury grand marquis in to the service center with some issues. Im usually very protective about work being done on my cardue to it being pretty old. Despite that My tech Sean did an outstanding job. He answered any questions I had, also in a very timely manner, and went above and beyond making sure my car was running well. Sean also kept me informed on how much everything cost beforehand and the prices were more then reasonable for the quality service i received. He really went the extra mile to give me not just good but wonderful service. If my marquis ever needs more help I know where I should take it.

The team at Larry H. Miller Ford was great. We received the best service from Zach. We would highly recommend this dealership.

I have been dealing with this dealer before they changed hands to Larry H Miller and they have gone downhill since. This last experience I decided to withdraw my new vehicle order because they would not stand behind their original stance and diagnosis of my current vehicle and refused to work on it. I would not recommend this dealer ever. I was once friends with Larry and his kids before he passed and he would never treat his customers this way. Be forewarned!

Randolph was a phenomenal salesman. He listened to my needs, found the model vehicle that I wanted, and got my into my dream car at an ideal, affordable price. I would recommend Randolph to everyone. At no time did I feel pressured or haggled. I felt comfortable throughout the entire process. Now all I get are wonderful compliments on my beautiful truck. Thank you for everything, Randolph.

I bought my dream car at this store. the staff was very attentive to the details. they did a lot to get me out of there with the car. Rafaelle and him entire team are very polite and helpful. I super recommend this place. I loved this store. Thank you guys.

I didnt know if you could give a zero. I would if you could.I couldnt get an answer for 2 hours from anyone. Worstservice Ive ever had. I wont ever waste my time with thisoutfit. All the other dealerships I deal with at LHMiller are great.

Shane has been my service rep and he has been outstanding to work with. He has been positive, prompt, and courteous at every encounter.Speaking as a small business owner, he is the type of employee I would want as part of my team, and certainly somebody I would want to have front and center of a major profit center of my operation.Unfortunately my vehicle required 2 service encounters to fix one problem and now a 3rd encounter for a new issue.

So I have been in shopping around for a new explorer, and I was interested in one at the Larry H. Miller Ford Lakewood dealership, until my brief conversation with Jason Garcia. I informed him that I was shopping around for the best price and simply asked if I was able to see the dealer invoice to work negotiations from that point, and was greeted with I will not provide you with the invoice. The online price is the best price. Any salesmen will tell you their price is the best, and I felt instantly uncomfortable doing any business with him, as he was clearly not interested in working with me.

Had a windshield wiper issue. Everybody and their brother and their brothers wife brought their vehicles in for one thing or another. Justin let me know they were totally booked for 2 solid weeks. Well ita spring time in the Rockies and without saying a word to him Justin understood, you cant drive without wipers, especially a brand new truck with less than 2000 miles on it. He asked if I could bring it down and they would do their best to work it in. Well, not only did they work it in, they got it done the same day! This is why i will continue to be a customer of Larry H Miller! Thank you Justin and Team Ford!

I had a horrible experience. The gentlemen at this location were very rude. I had an appointment set for two to three weeks out. When the appointment date arrived I was rudely turned away and told there will be no appointment for me due to there being no parts ordered. They had almost three weeks to order the part while I was awaiting the appointment. They did not bother to reschedule or let me know when the parts would arrive. They just wanted me gone as fast as possible. So I still have defective dangerous parts in my vehicle. STAY AWAY FROM THE 6TH AND SIMMS LOCATION IN COLORADO IF YOU WANT KIND PROFESSIONAL GOOD SERVICE!!!!!!

I needed a new rearview mirror, and I was having a really bad experience and horrible customer service from a glass guy named Mike at Larry Miller, and when I called Justin, the service manager to let him know about it, I learned this a vendor-- not an employee of the dealership. Justin bent over backwards to make this right and to keep my business, assuring me this guy did not represent him or the general manager. Justin got me in immediately and took care of my issue himself, along with Jason. They were professional in every way and definitely earned my trust and my future business. I was out of there in half the time I expected and under the price I expected. I wholeheartedly endorse Larry Miller Fords service and parts departments.

The service dept recommended not to drive my car after a bird had damaged a vent behind my front grill and that a tech could look at it in 2 days. Service kept my car for 6 days and the tech never inspected my vehicle. The times I tried to call in for an update were unhelpful.

Traded a used truck for another used truck. Very good deal and quick transaction.

2 weeks to get an appointment. Online schedule works but you cant reschedule because the link is broken - this has been broken for 1 year as of this writing. Lines of 10+ people when youre there. Secretaries are hostile and and hate that you have called them, they send you straight to VM regardless of whether the person youre asking for is available. Ford wont fix the problems with my car despite being actively documented with them and reproduced with them on the line. Ive had the issue since they day after I bought it new, and its now 18 months later. Service manager is the only nice thing there, Kevin is great but always 400% overworked. Prices for service are pretty decent, dont know how good the car deals are.

The service team was fantastic. Although their schedule was busy for a couple of weeks, they found time to work on my truck and got my truck fixed within a couple of days so I could get back on the road. They did a great job communicating with me throughout the process so I knew what was going on as well. Im very happy with the entire process.

Super easy communication and smooth process. Would definitely go back. Jon helped me out. He is a gentleman and scholar and deserves a raise. Would come back just for him

My salesman, Zac, was friendly, helpful and not too pushy. I think I got a good deal given the lack of inventory for trucks due to the chip shortage. Purchase was completed in a timely fashion.

It was great to work with someone as pleasant and patient as Randolph! He made buying the vehicle fast and easy. Thanks again Randolph!

I recently bout a truck from Larry H Miller 5yrs ago.. My truck is 90% work and 10% play, I own my own business and travel throughout Denver all week long.. So i thought Id go back to them since the truck was coming up on 200K. Jason Garcia and General Manager were awesome to work with. They listened to my situation and unless then 24 hours later i was off in my new truck.. Then two weeks later my girlfriend went to Larry H Miller and had a great experience as well with her purchase. Also the guys in service were amazing, just forgot there names but not customer service I will deal with them directly next time i come in and so forth! Thanks you everyone that was included on me and my girlfriends new purchases!! Merry Christmas and Happy New Year.......

From the moment you walk in they are very polite and helpful and help you search for the car that you want. In my experience they didnt have the car I was initially looking at but they helped me find a car that was in my budget range and helped me find the car I wanted. Im rating them 5 stars not only because they helped me but because they are a great dealership that I believe I could work with for a long time.

Terrible service department. Zero time management, unfriendly service secretaries. Incompetent techs. Zero ability to troubleshoot, even with a diagnostic computer. I would imagine the Ford brand is embarrassed by the Larry H. Miller service department.

I never write online reviews but feel I owe it to their service department to put in a good word. John, the new service manager who took over from Oz, was super nice and helpful. I had a bit of a problem with my F150, and due to miscommunication as a result of the previous manager leaving things hanging without telling anyone (including me), my truck had been fixed quite awhile ago without anyone knowing about it. John wanted to make it right and he did all the work, including an oil change, free of charge. I was blown away.I cant speak for the sales department, but as for the service department, they will take care of you and will do whatever it takes to keep the customer happy. Top notch!

Brian Durham was exceptional. Buying a vehicle is stressful and expensive but not with Brian he is the best. To many times if you have a question or an issue sales people gloss over the problem to sell you a product. Not Brian he makes sure you are aware of rebates and discounts available and gives you the best deal possible. Its been a pleasure working with LHM Ford.

The people I interacted with in the service department were very polite and nice.However I cannot understand how it is that I had an appointment 4 over a month ahead of time and you keep my car for 2 days, and then, you decide you dont have the parts??? Oh, and I should verify this is for a recall. You would think they would know what parts they need for a recall? And now they say they cant get the parts until April.

I am in the military and have to leave the country soon. I bought my truck for Larry Miller in Dec 2020. Since day one the steering wheel has been off. I took it to a Ford dealer in El Paso where I was stationed. They did not fix the problem. Shane in the service department got in right away and the problem was fixed. I must say, everything I have ever heard about Larry Miller is dead on. This is a great place to buy a vehicle. I came from Grand Junction. Dealers in my town suck and have no idea what Custer service is. You can bet, I will buy my next vehicle from Larry Miller.

I scheduled an appointment for an oil change. While I dont understand why it takes an hour to do an oil change, this visit went smoothly. The tech didnt text me when my vehicle was ready. I just wish this dealership could get emails straight. Another customer of theirs gets emails regarding my appointments. This is VERY frustrating, and Ive asked them multiple times to change it. I dont have a lot of confidence in a dealership that cant even manage to keep its customers and their email addresses straight, even after theyve been notified multiple times of the correct information.I just learned they took some masks I had in the console of my vehicle. I called them, and the service department was supposed to call me back. They didnt.I dont recommend this dealership for service or for purchasing a vehicle.

I had a great experience with both Kevin my service advisor and Tim the technician who worked on my car. They both went above and beyond for me. Best experience Ive ever had at a dealership. Thanks guys.

I had a great experience. Connor went over everything with me! He showed and gave me the rundown on the truck I wanted rather than trying to persuade me into something different.

I have been shopping for a service van for my employee for some time and have been shopping many different dealers all over the state and even in Utah. This dealership by far had exceeded all my expectations, respected all my special requests for modifications and made them happen in a very timely manner. Emily, my sales rep is by far the most friendly, professional and thorough sales rep I encountered in this entire buying process. Her customer service is unmatched and she is definitely a valued asset to the Larry H. Miller dealership. Every person I delt with at this dealership was extremely friendly and professional. My company will be buying and servicing all of our vehicles at this location for the foreseeable future.

After 4 calls and voicemails no response. If they can’t answer a voicemail I would hate to see what the service department does

The Service Department at LHM Ford always takes care of our cars. Kevin was very helpful, discussed what should be done. He were notified when the car was ready, everything went smoothly! Thanks Kevin!

One of the worst customer service experiences in 34 years of business! We had a vehicle towed there Sunday evening. My business partner went there Monday morning and said that the service people were rude and very unfriendly. I tried emailing and calling for two days and didnt receive a return email or call from their service manager Griff. After two days of no returns calls or emails I had a tow company pick up our vehicle and tow it to Phil Long Ford in Denver. The tow truck driver from Allied Towing who got our vehicle was also was treated poorly. The people at Phil Long Ford have been Rock Stars! If my vehicle died in the parking lot of Larry Miller Ford I would tow it somewhere else! Very Disappointing!!!!!

Best car buying experience ever!I knew what car I wanted and they had it so I contacted them and Jason Garcia in sales helped me and handled everything! I didn’t even step foot in the dealership! I live in Monument and everything was taken care of by phone. The finance dept was fantastic as well! Jason drove my car down and delivered it to me and it’s beautiful!Thanks Jason!

Had a great experience with salesman Ralph and Sales Manager Tori while purchasing my vehicle. They were helpful, knowledgeable, and super patient. The General Sales Manager Ryan is also excellent.

They wanted to get a deal done. Didnt take their first or second offer but on the third it was too good to refuse. Was impressed.

Well I paid 75k for a new truck. It was delivered without having been checked to see if the connection features worked. So after spending 6 or so hours trying to figure out what I was dying wrong I got hold of ford support who told me I had to take it to the dealer for a quick deep sleep fix. 3 hours 40 minutes later I had to uber home because no one chix figure out how to fix my deep sleep problem and now my automatic tail gate is broken and Im not happy. Honestly if I dont have a fully functional truck in my driveway by 12pm tomorrow Im returning it and buying something that works and can be maintained by a dealer. Horrible experience.

We purchased a used Explorer. Connor was our salesman and is very knowledgeable. He was extremely helpful. I am happy we went through this dealer because they are willing to fix the issues we found with the car.

Alex was my service representative. He was most helpful in looking up my file and showing me maintenance I had completed and service I needed. Alex is very knowledgeable about the maintenance needed to keep my F150 pickup truck operating well for the life of my truck. Well done Alex.Thanks,Mike Daniels