The Mazda Lakeland team are Amazing. They are not commission based so haggling is not a concern. They gave fair & quick assessment on trade-in. Personalized video before arriving on specific auto that I was interested in. They did not pester with calls but were flexible & accommodating for when I did arrive. They listened to my preferences.The show room was clean & open. Everyone, from Tim, Sophia & Austin were very friendly & helpful during the car buying process & provided excellent CS with details for future service.Tim was extremely knowledgeable about car conveniences, personalized setup and operation. Ultimately, LOVE LOVE my new car & Highly Recommend!

Staff were very pleasant. Shout out to Zach and the lovely young lady that had to ride along on the test drives!! They were not Pushy...which I absolutely hate. And overall the experience was wonderful. The Only thing.. they should have more than one person working finance.. that part took forever due to the amount of purchasers that day. Not his fault at all. But it took us about 6 to 7 hour day from getting there to leaving.That said. Very happy with my CX3.. also..I was impressed that the manager actually reached out that morning to verify the appointment. For some reason I found it not pushy and very well appreciated..

Thank you Chad and Sophia for making this sale happen. It wasnt planned, because no one ever plans on an accident. Both of your staffs did a tremendous job! Jonathan and Andres for helping get the deposit questions answered and understanding the seriousness of getting our name on what seems to be the last red Mazda6 Touring in Central Florida. (Only half joking).I want to say thank you to Pamela and Chris who helped with the little questions that crop up during the car buying process.I want to throw out the biggest shout outs to Susan and Nelson. Susan was awesome enough to let us test drive a 2021 car, just to see if our car was being repaired correctly. She was the one that asked, NOT pushed us, and said if we had ran the numbers on a new car with our 2018 car as a trade in. She, with her understanding of our situation helped point out how the value of our trade was great and placing us in a new car was almost a ten dollars difference a month.I want to give a shout out to Austin for being the friendliest man in the little room.Lastly, I had only three great car sales people in my life and Nelson is one of the three. He was up to date on our info, had or got the answers to our questions and was patient with us. He was a great closer on getting this car. He has the qualities I look for in a sales person; those being understanding, knowledgeable and friendly.Thank you Chad and Sophia for your great staff. When Chris half joked that everyone had a hand in making this happen, I dont think he was exaggerating.Well done,Vince and Wendy

Had a great experience at the dealership. Started our purchase online and continued through text. The salesperson was transparent and provided numbers through text with no pressure to come in until we wanted to see and drive the vehicle. Paperwork was straightforward and no pressure to upsell. New building and lot is beautiful although we did walk into the cool glass walls a couple of times :)

You brace yourself going into a car dealership just waiting for the “Pushy Salesmen”. At Mazda Lakeland, they just don’t come. Instead, you get friendly and helpful people who are only there to help meet your auto needs. Mazda Lakeland is simply the best. Definitely a step above all other dealerships. I had a wonderful experience purchasing the perfect car for me. The process was stress free and pleasant. Smooth transaction had me out in under two hours, and that included my salesman sitting in the car showing me how to use everything and setting up my preferences. Mazda Lakeland is also the cleanest dealership I’ve ever been in. I highly recommend if you’re in the market for a car, visit Mazda Lakeland, you won’t regret it.

Extremely happy with the service I recently received from Mazda Lakeland. Employees were friendly, knowledgeable, accommodating, and kept me informed on my vehicle’s progress thru the entire appointment. Thank you for such great service, Mazda Lakeland!

First time for using Lakeland Mazda. Nice facility. Pleasant personnel. I enjoyed looking around while waiting.Sent me a video going over the multipoint inspection. That was new.The only glitch, and this is minor, was they filled my windshield washer fluid with standard fluid. Before turning my CX-5 over for maintenance I stated to use my fluid in the trunk or not fill it. In the video I saw they had used blue standard fluid. I mentioned this to the service rep and they corrected it immediately. Nice recovery. See you in 7000 miles.

Brian Jefferson was extremely professional and incredibly kind. Had a great experience with this place, they frequently do follow up calls and insure all your needs AND wants are meet. Go see him if you’re in the market, honest guy doing honest work.

First I must say that I do not like purchasing a car because of the dealer experience. After doing a lot of research I decided to buy a Mazda CX5 Signature. I researched all of the dealerships in my area looking for the specific vehicle that I wanted and the reviews on the dealerships. I ended up driving an hour and a half from where I live because of the reviews that Mazda Lakeland had hoping that the reviews were honest. I can tell you that this was the best experience I have ever had in my entire life at a dealership! Brian assisted me in finding the vehicle. He was honest and patient with my questions and if he didn’t know he got the answer. He spent quite a bit of time with me going over all of the options and how to configure them. He gave me his cell number so we could face time in the future if I had further questions on things. Brian even called me a couple of times in the following couple of days to check in to make sure that I was happy. Everyone that I encountered at the dealership was friendly and professional. I love my Mazda and will go back to this dealership in the future if I am going to purchase another vehicle. No pressure on selling extended warranties,etc. and their pricing is fair. Thank you Mazda Lakeland!

I had a wonderful experience at Mazda Lakeland. From the moment we walked in the door, the staff were so kind and helpful. There was no pressure at all in getting a vehicle there, and the whole experience was very positive. We love our Mazda CX-5! It is a wonderful vehicle with great safety features!

Worked with Brian at Mazda Lakeland and had the most easygoing and comfortable car buying experience. The entire staff was polite and kind, and Brian walked us through each step of the process. There was no pressure, no pushy upselling — just genuinely kind interactions with each team member. I would definitely recommend going to see Brian if you want to purchase a Mazda!

My experience buying a car from Mazda Lakeland couldn’t be any better. I drove all the way from Miami and, despite the long drive, I made the right decision. The sales team provided a quote that was fair and did not try to push any additional product/service. Additionally, Brian Jefferson was great! He is very attentive, professional, and knowledgeable. He made sure to go over all main features of the car and answer any questions I had. I really enjoyed spending time with him.

Came in for an oil change. Everyone was super nice and helpful. They took a videos of underneath the hood and underneath the car to show the condition of everything which was a first for me from any dealership, and honestly pretty cool. I will definitely be coming back for any service I need in the future.

From start to finish, we felt important. Questions were answered and we were comfortable with the whole process as everything was explained through every step. Tim was personable, professional and patient. We left with a new CX-5, but also with the confidence that we made the right choice with Mazda Lakeland.

Had a great experience with the team at Mazda Lakeland. The information presented was clear and consistent. The car was just as described. And everybody I dealt with was friendly and professional at every step along the way. I would be happy to do business with them again, and I would highly recommend them to others.

My wife purchased a new Mazda CX-5 Signature.The sales agent named Brian was very accommodating and spent a considerable amount of time going over all the neat features with her as I babysat our dog Joni. The vehicle is well equipped with numerous safety features. I alsoLike the looks of the vehicle as well, although she chose white which I think is great for the hot sun in Florida but difficult to keep clean. I would have chose the Burgundy or another darker color.So far my honest opinion on driving the vehicle it seems to drive well. My only complaints so far are the noise levels while driving. It is horrendous and I am hearing disabled. The brake rotors that are visible from the outside through the wheels rust up quickly and badly. I assume the rust gets removed when the brake pads are being used. I’m going to check more as time goes on to see if that is indeed the case. ( verified that’s the case )One more thing we were told that the navigation screen which is just okay in size is not a touch screen. The manual controls are on the center console and are suppose to be safer to drive making adjustments to it manually. I find it no more safe than the touch screen. You still have to take your eyes off the road for a quick look to make adjustments.I’ll update pros and cons if any in the near future as needed.Cheers!

The staff has the most caring customer service, been with Mazda now for over 6 years

EXCELLENT CUSTOMER SERVICE BY ALL PERSONNEL IN MAZDA LAKELAND TEAM!!! Great job Brandi and the young man that helped me when I arrived a 1/2 hour to my 9 am appointment. ALL ARE GREAT!!!

The salesman was knowledgeable and very attentive. The price is the price (no haggling). They had exactly what I wanted. Financing was a breeze.

My car was taken to Lakeland Mazda for body work, while there a tree fell on the roof of my 2018 Miata RF that I had just purchased 6 months prior. They refused to fix my car properly. No I would not recommend Lakeland Mazda. I have never felt so disrespected and dismissed from a business as I have by them. Spend your money at a place that listens and respects you!!!

I went on 07/01/21 to the new location to get a couple of batteries for my key fob. The new location had a new car smell. The two service reps {sorry cant remember their names] were great. When I went to pay they charged me $7.50 for each. I said [wait I was quoted $5] the service rep then said dont worry about its on us. Now, I didnt have a problem paying, but the was cool. Thank you, I will be back.

Mazda Lakeland is a beautiful new facility. When I arrived there was no sign to direct customers to the service area so I was unsure where to go. I did find it before I went inside the sales floor to ask. A sign with an arrow would have been helpful. They were expecting me and the check in process was quick. I requested a car wash along with my oil change.. I was told that would require an hour and a half.. This is now the 3rd time I had to miss the car wash because of time constraints.. However they completed my oil change within 40 minutes and I was not offered the wash even though I had said I had an hour before I had to leave.. The waiting area is comfortable. I was sent links to see what was being done and their recommendation for service. I was shocked to get a $207 estimate to replace 2 air filters. I immediately checked online and the price for both cabin and engine filters was FAR less. Like 30$. I declined their offer. Then at checkout I was presented with an $82 bill. For oil change and tire rotation. I was again surprised that my account didnt inform them I have a service contract. It eventually got resolved. What a simple thing to have my customer information and service plan linked so this kind of error doesnt occur. I have to say that the level of service is far less enjoyable than the sales process was.

This place was amazing! I was beginning to think that with the chip shortage I would have to overpay for a new car but that was not the case here. Tim in sales and every other employee I dealt with was nothing but pleasant. Best car buying experience I’ve ever had hands down.

The dealership is an a new, modern building. Everything is clean, well equipped and efficient. Brian and Aleena were so professional and effective that we were able to completeour transaction and enjoy the vehicle that we had found on their Internet site. I would definitely recommend doing business here.

Nelson is Top Notch. Very professional, courteous and you felt comfortable with no pressure. This was my 3rd visit to a Mazda dealership and this one in Lakeland stood above the others. Would highly recommend this location. Ask for Nelson when you arrive

We were very pleased with the sales and financing process. Joli and Austin were great and knowledgeable about the vehicles and services. So far, we are very satisfied with our purchase.

Nelson, Jorge and Sofia were all amazing, informative and kept me up to date throughout the whole process. I loved the experience had me feeling that I was buying a whole class above vehicle!

Buying at Mazda Lakeland was really easy. The salesman Jorge was great. Very professional, courteous and knowledgeable about the vehicles I looked at. Transaction went very smooth and no pressures. Thank you Mazda

My dealings with LAKELAND MAZDA have always been difficult from the moment I decided to buy another Mazda to my first experience with my first oil change. They have sucked every ounce of joy out of buying a new car and have absolutely no respect for customers. I have always had a Mazda and wanted another one as I believe they are good cars. It’s the dealership that I would never go back to or recommend.

The staff was superb! Excellent customer service!

I wasnt really in the market for a Mazda but I came across the new 2021 Mazda 3s and figured that a test drive couldnt hurt. Long story short, I am now a new Mazda owner... Joli was absolutely fantastic from start to finish and was super patient and flexible with me, even when I was going back and forth between cars! I never once felt pressured throughout the experience, something that many people fear when dealing with car salesmen. Very straight forward and honest people at Mazda Lakeland- would recommend for everyone to give them and the cars a chance! Thanks so much Joli and staff!

Nemar and the Mazda staff was courteous and accommodating. The Valet was very friendly and drove safely to the location. Great service center!

Went in for an update to my new CX-5 and appreciated the friendly staff because of their professional and pleasant attitude as well as how quickly I was in and out! So glad they have this new beautiful location near me!

The new South Lakeland dealership is beautiful. The staff was friendly and my salesperson was great! And I love my new car!

10s 10s 10s across the board!I recently traded in my sports car for a Mazda family vehicle. The safety rating is what got me to the dealership and Sophia (GM) and Nick (Salesman) is what got me to buy. The price is straight forward, what you see is what you get. And the trade in value of my car was valued more at this dealership than others. Sophia was honest, kind and compassionate as this was an extremely emotional trade (I loved my car). Nick went over all the tech my Mazda had to offer. The car has exceeded my expectations and so has the staff at Lakeland Mazda.

Great experience, very friendly staff and salesman Zachary had everything ready for me when I arrived and got me back on the road home to South Florida as quick as possible.

I came into Mazda to have my oil changed and filter changed. That was done very well by Mazda. Also brought car in for rotor replacements and faulty passenger window motor. Said parts would be delivered in one to a couple of days. Been 6 days waiting for parts. Mazda never called me for updates on delivery. Finally been told, after calling them, parts are back ordered with no approximate date of delivery to Mazda.

Friendly staff. Didn’t feel like a piece of meat and the process was smooth. The option of handling all of not a good part of the paperwork part, on line to reduce time on site would be helpful..

Very professional group for service. They even provided me with a video of what they were doing as they were performing the service.

Lakeland Mazda is the only dealership I would go to to purchase a car. Down to earth employees, professionalism, and efficiency make your trip to see them worthwhile. Austin made our recent purchase painless!

I walked into the dealership informing the sales department exacty what I was looking for. Within minutes, the sales person (Austin) had a car ready for me to test drive. My whole experience with Mazda has so far been wonderful.

I want everyone to know that I had one of the best sales experiences Ive ever had buying a new vehicle at Lakeland Mazda. Chris the sales manager and Austin, our sales associate were very professional and extremely personable and accommodating. Aleena, our finance manager was also great. She didnt pressure us to purchase any add ons we werent interested in. We didnt begin our process until very late in the afternoon and the entire sales team stayed with us until late in the evening. Austin took the time to go over all of the vehicle controls with my wife of which he was very knowledgeable about. Im always a little apprehensive and tense when buying vehicles. Lakeland Mazda couldnt have made me more comfortable during my visit. Thank you again to everyone there.

I scheduled my oil change service appointment for 7:45 AM on Saturday the service advisor did a great job of getting the car in on time and the amount of time it took to complete the service was very reasonable they even sent live video so I could see details about my vehicle .

I hate car shopping because it’s always a draining process with the sales person who is dying for your business. I didn’t feel this way AT ALL at Mazda Lakeland. Nelson and Jorge were so nice to work with and I never felt pressured on anything. I will definitely go back for my next car.

Brian was very informative and made the buying process easy and understandable. Would gladly go back to him and Mazda Lakeland for our next future car purchase.

Brian and Aleena were excellent to work with. Not like any other dealership where they pressure you with anything. So glad I choose this dealer

Worked with three different young salesmen. They were very professional. I didn’t get the “pushy sales” pitch I’ve received so many times before. They answered my many questions patiently.

Ive never owned a Mazda and never thought I would. I went in as a courtesy to a friend of my wifes who had recommended them. To my surprise the brand surpassed my expectations and my wife fell in love with the CX-5. Even though we arrived later in the evening the staff was still friendly, helpful, and very efficient. After meeting the GM (Sophia) it was obvious that her team is a reflection of leadership. Sophia also handled our financing, because she let her team member off early that evening. At first I was a little worried because I figured a GM probably doesnt handle the financing often and assumed the process would take longer. I was wrong and we were amazed. She navigated the financing screens like an expert and was still fully transparent during the process. She even took the time to find us an even better deal than I had going in-which I did not think was possible. I left trusting a car dealership for the first time in my life. Great people and a great experience!

Brain found my mom the perfect car. This is the 3rd vehicle that my family has purchased from Lakeland Mazda and we will continue to go back.

Very great service. I am super satisfied with my overall experience and I love my new car!

Had an appointment to have a check engine light evaluated and an oil change. After one hour and 10 minutes, I checked with the service department to see how things were going. Found out they hadnt even looked at my car yet at all. Then I found out that having the check engine light looked at was going to be $99, which auto zone does for free. (If you have the repair done there later, the $99 fee gets waived,but still.) I had them bring my car back and left without getting anything done.

Great customer service. Attentive. Informative. Very good coffee. Outstanding price for an oil change and tire rotation. Free car wash and military discount. Kudos!!!

Appreciated the free teacher oil change and the fact that they were able to take me in late due to traffic. I did have to wait about 2 hours, but everything else was good.

I highly highly recommend these guys. They work hard to get you want you want. They don’t nag you on the price like every other dealership. They’re straight forward and honor everything they say. Jorge in sales, Jorge in finance as well as the General manager Sophia. They are all truly amazing, if your looking for a vehicle go there you can trust that you will be taken care of. Thanks guys and I look forward keeping my business and recommending everyone I know to your dealership.

Love my new miata..eldys the salesman was great they had me out the door in no time.

This is our second company car with Mazda of Lakeland. Our experiences from the initial lease contracts all the way to the personalized approach to the service department are unparalleled …. As compared to having an E Class Benz prior to our Mazda CX-9 experience.Anyhow. I am writing this review because we just had our vehicle serviced and once again the service provided is up to par with a luxury brand. From the reminders prior to service. To the personal visit of Mr Amador to see if everything is satisfactory, and with a graceful visit from Sophia as usual, managing a blend of casual but professionally tailored approach to our experience.By the way. First time visiting the New Dealer. Wow. Tastefully done, with a luxury class dealer in mind.Love what you are doing as a company.Congrats.

Jorge, Aleena, and Austin were great to work with. This was a simple and smooth new car buying experience, without the hassle of negotiating and dealing with additional dealer mark ups.

The length of time for the servicing was quite acceptable. The video was new and quite interesting. I appreciated the explanations regarding tires, brakes and the fact that next time the ?-cabin filter may need replacing. I am very pleased with the service given to my Mazda-3.

I came in to check out the Mazda 3 Turbo, but ended up leaving in an MX-5 RF. Eldys made sure that I ended up buying exactly what I wanted, no pressure at all. I wish more salesmen took this approach. He let me drive whatever I wanted and how I wanted to drive them. Definitely recommend.

Every time I go into have my car serviced the people at the desk are very friendly and helpful!

Jolivens and Chris made buying a new vehicle at Lakeland Mazda a breeze! Jolivens had the vehicle we wanted detailed and ready for our appointment! He gave us an awesome overview of all the amazing Mazda features which I did not know included an amazing App - My Mazda! Chris had drawn our price proposal up prior to our arrival so there was no price trickery or sneaky fees. It was probably the most seamless and most efficient car buying experience we have experienced. We felt valued as customers at Lakeland Mazda, and we would absolutely recommend them!

Everything was done professionally and in a timely manner. I will be there for my next oil change.

Joli gave me a good quote by sms, he was fast which I appreciated. Once I had a good enough deal, I drove to the dealership to see the car in person and even though I was exchanging a 2019 cx9 for a 2021 cx9 Joli made sure to explain all the newer features of the car. It took a long time to get to the finance paperwork (arrived at 9:40, left driving the new car around 1pm) only reason why I am giving a 4 out of 5 stars.

Initially went there for a part replacement covered under warranty, but descided also get an oil change as well. Pleasant experience in terms of the oil change itself the Tech/Mechanic did a very good job, and sent along a video to demonstrate the status of the car which ive never seen before. However, They didnt have the part, they have to order it, Youd think ordering a part would be done before leave, thats not the case. Didnt order the part, and called later in the evening to see if the part was ordered and was left with an i dont know. The Process to order a part should not take more then a few moments, the Mechanic provides the parts name, then parts number.., look up the part, and then order it. Done. However, the service desk had lack of experience in just even ordering a part for car. So if you go there for oil changes, and service for parts they have in stock its fine. If a part needs to be ordered based on my experience youll be left with an excuse cant order the part cause of the system isnt allowing me or similar excuse. The customer should know the part is orderd by the time they leave atleast ordered, not with a ill get to it when i can cause in reality it wont happen, other customers come and go and they will not get to it. So its important when you have there attention you get the part ordered, and if not you see the manager by the time you leave so yo know. Service Advisers needs more training, and know how to order parts it seems, is it the managers fault ? Yeh, lack of training and know how will impact if someone ever comes again. In my case Ill go there for my oil changes but if i need anything else done, avoid lakeland, and just go to the orlando location, its bigger and well equipped to service any need for you car.

Friendly and helpful staff. Jack was an amazing salesman and great to work with. I got the vehicle I wanted (CX- 30) and am more than pleased with it. The auto mechanics and other staff are conscientious and helpful also. Overall, I’m very pleased with Classic Mazda Lakeland and would recommend them when looking to purchase a Mazda

We had a no-pressure shopping experience. Nick, our salesman, was pleasant and informative. He communicated well, sending follow up video messages and making sure all of our questions were answered.

This dealer has a very nice atmosphere. There is always coffee, water or hot chocolate. I miss the fresh popcorn but, I would rather be safe. The staff is always friendly and professional. They now give you a video of their examination of the car.

I have a great experience with the quality of service this dealership service department did with me. I have bad experiences with dealerships in the past, but Mazda Lakeland change my mind. They were really forward with me and work with me with the service to help me out in anything they could. Thank you to the service department who work on my car, I will definitely come back there.

Excellent service, all I had was a oil change but it was clean an fast, same price as other places but you get tier rotation and a car wash

I wanted a Mazda Miata RF and could not find what I wanted in South Florida. Joliven sent me a personal video with my car choices. One week later I drove 3.5 hours to get the exact car I wanted. There were a few snags with my current lease, but Joliven and his team worked it out and patiently spent the entire day getting the situation resolved. If you want a Miata, Lakeland Miata is the place to go.

I am rewriting my review I love the folks at Lakeland dodge the got me approved and I love my vehicle

The staff here is the best! My initial car-buying experience at Lakeland Mazda was quick, easy, and haggle free. They made me feel like a valued customer, not just a buyer to hit some arbitrary quota. That same level of customer service carries on in their service department where they are always timely and helpful. This in itself was enough to make me a loyal customer, but when a courtesy vehicle was sent to my rescue when Id lost my fob while out shopping, that cemented the deal. When you buy with Lakeland Mazda, youre more than a number, youre part of the family. Thank you for the reminder that there are still amazing people in the world 💞

Fast and efficient. General manager is very service oriented. However my new car was damaged twice in the free car wash. First time it was promptly repaired. Second time not so. Argued that they didnt do it. My new car only had 10,000 miles on it. Stay away from the free wash!!

First class treatment from Jolivens. He sent us a video of the vehicle we were interested in as a potential purchase. He followed up with us and worked with the sales manager, Chris Tackett, to send us various options for financing or cash. Once we arrived to test drive the car, it was up front, gassed and ready for our test drive. We even looked at another potential purchase which Jolivens took us out in. We ended up purchasing the first vehicle and had the paperwork done quickly. Jolivens went over the features of our purchase and set up our Bluetooth. Both Jolivens and the service advisor. Friendly place with no pressure sale as the sales staff are not working on a commission.

Had an appointment and my service appointment started soon as I arrived. Staff is superior! The service person even sent me a video as he was working on my car. They explained what I had to have done so I could understand.

Excellent service. They send you videos of your vehicle being examined and show you exactly what parts are in good condition and what parts may need maintenance while you wait, it’s very convenient. I got an oil change, tire rotation, brake fluid change, and a wash with cleaning in about an hour and a half, pretty good. Kind staff as well.

Great place and great service very professional

First things first. I am a real customer not a plant or an employee of Lakeland Mazda. That being said, the end of July 2020, I had the pleasure of enjoying, yes enjoying, the process of purchasing a car from Lakeland Mazda. From the initial contact via their website, to utilizing their online appraisal methodology, to making the 50 mile drive to their dealership, nothing could have made it better . . . except the car being free; that might have worked.I have been buying cars for well over 50 years, and nothing even comes close to doing business with them. From my arrival to my agreeing without hesitation to their price, it was overwhelming to realize that there is such a humanistic approach for one to make such a large investment, no matter the price. How can that be, you ask? Simple. The sales staff is paid according to the number of cars that are sold in a specified period of time and not by how much commission one might earn. What a novel idea. Hence, a no pressure relaxing environment. Regardless of where you live, if you do not give them a chance on line or in person, you are cheating yourself out of a great experience. Many thanks to Sophia and Austin for the kindness and professionalism. Many wishes for a great future.

So I did not buy a car from them but I sure would have if the deal would have worked out. It was me, not them, I wanted more for my trade than they could go and that is fine. They knew where I stood going in, I knew where they stood. Jorge in sales and Chris where both spectacular to deal with. I will have no issue going back should they have something I want in the future.

The service representative at Mazda was very helpful and had a good personality.

I finally pulled the trigger to update my 2016 Miata with Apple CarPlay. The service staff was very friendly and kept me informed of the progress. I was expecting 3-4 hours but they were done just under 3. So far I’m loving the professional installation of this new addition!

They are friendly, helpful, and efficient. All the work I have had performef there has been exceptional. Would recommend them to anyone

Looking for a Mazda - you will love this place! We drove an hour to the dealership and it was well worth it. From start to finish ~ the car salesman Eldys (who I highly recommend), Susan the manager, and Alena in the financial Dept treated my wife and I well. They were very attentive, personable, and not pushy. Their straightforward pricing is unbeatable.

Im impressed......!! A video of the service folks pointing out areas they addressed during servicing.Ill continue to have my Mazda serviced here. Friendly folks too !

I’ve been looking for a good dealership for a while I have found one! The people here don’t play games with you and are honest about prices. I traded in for a used 2015 Mazda 3 and had the best experience you could ask for. Jolivens Louis helped me throughout my car buying process and I will be looking forward to seeing him again for me next purchase!

Mazda of Lakeland exhibit a very professional attitude towards me as a customer and completed the work on time and correctly. The service personal were very knowledgeable about my car and very helpful in explaining what work was completed and why.

Jack Hall was a person and salesman to work with. He laid out the way they do buisiness and that was putting the customers interest first. There was no pressuring into purchasing. We already knew what we wanted to look at. Jack grabbed the keys for us to check the vehicle out and take it for a good drive to make sure we liked it. He was very friendly and respectful. He wore his mask at all times which was greatly appreiated during these difficult times. The sales manager and finance gentleman were also very friendly and great to talk to. I highly recommend checking out this dealership.

I have purchased 2 cars from Lakeland mazda both times the deal was the best I found after hours of shopping and the service is unmatched. Joli and Jorge are amazing !

Excellent service at this dealership. Whether it is administrative needs or vehicle servicing, this staff has always been there to address my needs in the most of timely manners. Thats a big reason I have owned 3 Mazdas! Thanks again to all the staff at this dealership!

No delays, kept informed on status and was thoroughly provided with what was needed and then provided to insure a very pleasant experience. Highly recommended from a simple oil change to any bumper to bumper complexities!

While I did not end up purchasing a Mazda because I felt another brand vehicle was better suited for my needs, I wanted to give this Mazda dealership their props. From the moment I walked in, every single person I came in contact with seemed genuinely kind, sincere, and straight forward. Not one time did I feel pressured. When I announced that I opted for another brand, the rep, while Im sure disappointed, did not give me any grief, but rather a congratulations and wished me well. The staff at this Mazda dealership is a class act and I will return to them in the future should my needs change.

My third time buying a car from this dealership, highly recommend it, always treated with friendly and warm welcome. My salesman was excellent as well as everyone else who I had to deal with. Thank you for all your help

The employees are always helpful and professional. They even sent me a video of them inspecting my car which was pretty cool. The technician who checked my car Nemer and the lady at the desk Sarah, were both very polite and informative.

Jorge in Sales is a positive reflection of the company policy. Having met the General Manager, who is the pinnacle of professionalism, I was impressed that she had implanted her traits of honesty and fair dealing on her entire staff. If you are looking for a Mazda, this is the place to go.

Jack was the best!!! In the market for new car choose Lakeland Mazda.

Quick and efficient service department with friendly employees!

I had been to 5 different dealerships in the week and Honestly greatest car buying experience I’ve ever had! Nelson Lopez was amazing, I went in not knowing what car I wanted or if Mazda was even the car brand I wanted and he made sure to ask the correct questions on my needs and wants all while keeping me at a budget. They do not work off commission here so they will always give you best price first! No negotiations no hassle, super friendly and attentive. Showed me around to everyone welcomed me to the Mazda family and even showed me the service department for when I came in to service I would feel right at home. Would recommend 100000% both the employee and dealership!

My service today was an oil change and check all my fluid levels, plus their 99 point inspection. The service advisor was professional and answered any question I had.The waiting area was nice and clean and sanitizer was available. Coffee and water was available and they came around and offered snacks while you waited. They were very busy today, but my wait didnt seem too long.Happy with the service I received today and the last eight years.

Buying a car is one of my least favorite things to do. Susan and Jack made as painless as possible. I was able to email several times wit Susan until we came to an agreeable price. I’m one to do the math, Excel spreadsheet and all. I appreciated Susan’s willingness to answer my questions and they seemedInked they really wanted to make sure I got the car I wanted at the price I could afford. The service Dept deserves a shout out as well. They removed my trailer hitch from my old lease and installed it on the new car. That made me very happy and saved me a ton of time. I’m very concerned about the Virus and was so thankful that everyone was wearing a mask for the safety of their fellow employees and their customers. Don’t hesitate to get your next Mazda here. Thank you Susan and Jack. LOVE my new car.

Great experience and staff! They were able to perform a miracle!! Thanks again