The woman in the office is phenomenal. Shes friendly, was so helpful. I love that shes straight to the point and blunt like I am. We test drove a car and were out the door within an hr and a half and knew everything we needed to. Great great experience. Will definitely be getting a 2nd vehicle from them within the next few months.

Love Carrs. Been dealing with them for years. Great family business. Very kind. Jenny is amazing.

This place has really worked with me on car payments and everything. I would highly recommend coming to this place for your next car.

Jeni is all customer service. Her demeanor is quick, git it done style, but that works for me. Have bought 3 vehicles from them, all good.

Woman very rude in the office area. Didnt have the time of day for me. Referred me to go to tire kingdom or GoodYear. I only needed a Tire Plugged. Said itd be 30 to 45 minutes to do the job. Not including the wait time. She also informed me that the man was on the TOILET and that they closed at 5pm. I got there at 2:15.I shall look into tire kingdom or Goodyear. Thank you for the reference angry office lady.

I believe they are very family-owned-and-operated and they pass and share their values on to their cousin I believe they also say good pride and all that work and they go the extra mile to make it every customer is half used it possibly can I would absolutely recommend for anybody to go see them whether to buy a vehicle without a vehicle service thats the place you want to be

Service was very good. Price was fair. A/C repair was perfect. Ive been to Carrs many times, always satisfied.

First timer. Highly recommended by trusted friend who has dealt with them for years. So far, I like them too. Will update with more details.

I have nothing good to say, took stuff apart and couldnt fix my car and left it apart.

David, Jeni and crew are great. Highly recommended!

Great place for Car repair.

Found out about this place from a friend Ive taken my car here a couple of times for various problems that it had before I started going here and they have fixed everything beautifully! The lady at the desk does super good work and I really appreciate everything that she has helped with! Wont be going anywhere else but here in the future if I can help it!

I took my expedirion to a dealership because the air stopped cooling. I was told it was the evaporator core, cost, almost $3,000.00. I took it to Carrs, the asked if I wanted them to diagnose it.i did, it was a compressor less than $675.00

Poor mechanical services when getting intoxalock system. Was informed by a different service center that the install was poorly installed. Tow was needed after three days of use to replace a bad fuse and device.

Been going there for fifteen years. Best &most honest place in Lakeland. Great mechanics !!! Just ask for Jen.

The woman ALWAYS has a nasty vibe and attitude as soon as you walk in. I will NOT be going back. I pay for my services. Therefore, I ask for good customer service. I will not be going back eventhough they are walking distance from my community. I rather drive extra miles than to deal with her nasty attitude.

I love Mrs Jenny she is a doll. She made getting a work vehicle easy for my husband no matter how we needs it done. Turned out to be a really reliable work vehicle also only had one problem they fixed and added to our bill so it would be easier for us. Very good hearted people here so sweet and kind.

Good people run this place. Their work is quality and their prices are fair. We are long-time customers.

Very nice and informadable staff! Very prompt service and work.

I was in a pinch and needed another truck for work, my wife and I stopped by to see what they had and they were very friendly and got us in a truck in a matter of minutes. Not only are they a wonderful family very pleasant to be around but they stand behind their service which is very hard to find. Bought a trailer that had some very poor welding done and needed 4 new tires. I brought it to them and they knocked it out same day finishing up around 8:30. Great customer service and an unmatched work ethic that is hard to find anywhere these days!!!!! I was skeptical at first but they way over exceeded our expectations in every way!!! Highly recommend this family owned and operated business to anyone who needs and affordable vehicle or has a vehicle that needs repair. SGT. CLEAN appreciates you!

This is my new go to Mechanic they are excellent fast and inexpensive!!great turn around and friendly !!

Reliable, honest and trustworthy Owners and service team. Very fair pricing on repairs and car sales. Definitely recommend if you are in need or repairs or a vehicle!

Helpfully people.

Great car buying experience!!!!

They have good reliable cars with good prices and low payments. I bought my second car with them not too long ago. Good people with good services.

Replacement of the clutch on my 2013 Veloster

Always professionals..Jen is great to work with for any car needs!

They are a very honest business, I would recommend this place for you

One of the best car companies to buy a car! They have been very helpful.

I have used Carrs Automotive several times and they have always exceeded my expectations they are customer friendly and do a professional job I highly reccommend them !

0 STARS OUT OF FIVE - (If only that were possible). The woman who is either the receptionist or the own is not very helpful. She is extremely short tempered. Doesnt want to answer questions and does not want to answer basic questions about their inventory. I was prepared to buy a car off their lot today but her attitude was so outrageous and poor that I feel sorry for her co-workers who have to deal with her on a daily basis. Additionally, employing someone that rude to be the first person that you speak with over the telephone is such a huge turn-off and makes me question the decision making process of the owners of this business. I will not be buying the car that I was interested in from Carr Automotive. Instead I will buy a vehicle from their competitor in Mulberry, FL.

Purchased the 2005 buick Lacrosse in May and the VERY NEXT DAY the engine light came on. I called them and they picked the car up and claimed that it was fixed. Well 3 weeks later the engine light came back on AS WELL as jerking everytime it switched gears. I would push the gas down and it wouldnt drive so I would have to turn the car off and crank it back up. I was told that it was nothing they could do. I was dealing with that since May. Well a week before Christmas I messed up and paid my insurance a day too late and it cancelled at 12am Thursday. I ended paying it the same day at 4am in the morning and the insurance company advised that it was active again. Well Monday night at 11pm, im laying down in bed and I hear my car crank up and the headlights beaming in my window. I look outside and they are driving the car out of my driveway.I called the office Tuesday morning and the lady tells me they took my car because my insurance was cancelled. I told her that it was still active and I had documents to prove it was still active and she says well im debating on if I should give you the car back now. Well she didnt give me the car back and made me sign the title to the car to get my belongings back.When my husband went to pick up our things, she tells him that all this couldve been avoided if you gave me your phone number.I noticed that they put the car back outside for sale. DO NOT PURCHASE IT because it has transmission and engine problems.AND IM BEING VERY HONEST ABOUT MY REVIEW. NO NEED TO LIE.

Family owned. They fix your automobile not patch it.

Great people

Honest and professional auto repair. They also sell used cars. This is a plus as you want a mechanic to look at (and warranty) any used car you purchase.

Absolute Professional Carrs have been my auto professionals for over 10 years. Total TRUST

Called asking nicely for an engine and receptionist was nonchalant and hung up immediately after telling me no

Great down home honest service. Will buy here again.

Best repair shop! Mrs.Jenny will take care of you!

I bought a car from them that broke down the day I drove it off the lot. They fixed it the next day and it broke down again. For a year it was in and out of the shop constantly until finally it broke down a year ago and I just quit trying to get it fixed and quit paying on it. Now all I want it the title so I can sell it to a junkyard where it belongs. I lost my delivery job and home because of this car. They knew it was a lemon but took advantage of my desperate situation and inexperience to get me to buy it. Ive tried contacting them but they just ignore me.

Always good going here

Exellence car dealership and mechanics. i will refer my family and friends

Family owned, honest and worth every penny!

Nice people ok

Expensive as large companys, tire kingdom, jiffy, mcgee etc. but no where near as good service if your going to pay those high prices go to professionals

Awesome people friendly service !!

Nasty customer service!

Honest and friendly

Had transfer work done there now oil pan gasket leaks and trans leaks 3 motor mount bolts missing trans bolt missing cross member bushings destroyed I know everything was there when I took it to them as I put the motor in. Will defiantly not be back.

Friendly people