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Smartphone Repair
20381 Lake Forest Dr suite b-4, Lake Forest, CA 92630, United States
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Smartphone Repair

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B.
Review №1

Non professional. Was told to put an iPad i wanted to replace the screen in the back of the owners unlocked car. My gut did not trust this place. Generally would not recommend and would recommend a place more consumer friendly establishment.

Te
Review №2

I had a front and back glass on my iPhone that needed to be replaced. I took it to Smartphone repair and Shervin was able to repair my phone pretty quickly. Because the back glass of the phone was also cracked, it took an extra day for the part to come in.The phone works great and will definitely go back for other repairs if needed.Thanks for providing great service.

Ra
Review №3

Great price. The first repair had some issues with the new screen, but they took care of it under warranty.

Dr
Review №4

The company is great and nice prices. Honestly my friends phone broke and they fixed it without any tricks up the sleeve. Fast and easy. Love it thank you so much!

An
Review №5

I was trying to get a quote for my phone, my phone didnt have good signal and the person that I spoke to was super rude about it. I got a higher quote at another location, I much rather pay the extra $40.00.

Ma
Review №6

HiThe owner was very nice on the phone. I told him I just wanted to fix my crack screen so I can retrieve info from phone. He said he would help me.Thank youMariann....

Co
Review №7

Phone was shattered and got it fixed to look like new for a really fair price. Great service and really fast response.

Sh
Review №8

Best place to get your cell phone fixed iPhone galaxy iPad tablets Google pixel phone laptops MacBook and much more please visit Smartphone Repair I know I am customer and the owner take it from me BEST place!!!

Ja
Review №9

I have visited Shervin and his business for over four years at two locations. He has helped in the replacement and repair of three of my phones, my daughter’s and my son. He has referred me to professionals when he could not provide the specific service for my phone. I again have problems with both my iPad and iPhone and Smartphone Repair is where I do my business

CH
Review №10

This place is great! Very fair and competitive pricing with same day returns on most jobs. Had my phones screen replaced and Sean was awesome, even hooked me up with a new case for my S7 Edge+. Definately recommending to my friends and family.

Gr
Review №11

Cheapest and fastest phone repair place! They were done within 25 minutes and the screen is perfect! 100% recommend to anyone in the area.

Mi
Review №12

Tried to get a quote over the phone and the guy was rude to me. At the end he said i hope you have a great day and then just hung up. Not worth giving this guy business if he has an attitude to people over the phone.

Mi
Review №13

Best prices in town...county...state ...maybe country I dont know.....Leo is best owner out there ...and his workers are not bad also... highy recommend this business. Thanks for fixing my broken stuff!!

Ga
Review №14

Awesome phone repair. My iPhone 7 Plus screen was cracked and this gentleman fixed it and delivered it back to me in an hour. Great price too... cheapest price in Irvine. A+++

Sa
Review №15

My sim got stuck in the sim tray and removed the frame and fixed it with ease and he did not charged anything for his service. Very friendly, fast and reliable. 5 Stars

St
Review №16

I love this place. i got my phone repaired a year or so ago, and the guy was super nice, and pleasant. and fixed it quickly without any trouble. Great price too!!

Ka
Review №17

Awesome service! Replaced my iPhone 6 cracked screen with little to no notice. I call him, he got the part while i drove over and fixed it while i waited! He also includes a lifetime guarantee which cant be beat by most places whose repairs run at a much higher cost.Highly recommend!

Gr
Review №18

Great to work with Shervin. Very competent and dependable. He fixed my iPhone screen fast and called me after it was done. Thank you for your help. God bless you always.

Al
Review №19

This was the best, friendliest and cheapest phone repair shop I ever visited! Shervin is very knowledgeable and replaced the glass on my Galaxy S9 while I waited. Highly recommend this place.

Sh
Review №20

He always fixes our phone screens very well and he doesnt take as long. Great pricing, great service !! He can fix almost any type of phone screens so the variety doesnt vary. 100% recommend this place

Si
Review №21

Fixed my cracked screen for a great price, he did it quickly as well. Definitely recommend you coming here if you want to get your phone repaired. Best prices around.

Ar
Review №22

Love the customer service!! he was really nice a friendly and he gives amazing discount!!! highly recommend they better than any other store

Ke
Review №23

Had an outstanding experience at this repair shop! I went in for an iphone 6+ battery repalcement and its working fantastic now. Ended up hanging out and talking about life with the owner for about an hour after as well. Great service and great company!

Ja
Review №24

30 min in and out for a broken iPhone screen with warranty.. Great service... can help with phone upgrades. Very thankful for his help

Al
Review №25

Shervin is amazing. Great service and communication. Friendly and honest. Strongly recommend to family and friends

Ba
Review №26

Shervin provides excellent service. He fixed two of our iphones. He provides honest, fast and professional service. He is willing to pick up and drop off and is still less costly than others I have found in the area. I highly recommend Smartphone Repair!!

Gi
Review №27

Called to get a quote for my sons phone and the guy answered and told me to bring in the phone to see what it is. I asked if he could call me back with a quote because I did not want to drive to Irvine to just see what the problem was when I already knew. The line was quiet after a few hellos. I called back and he out me thru to voicemail. Wow... how rude. You will never get my money at this point. A little courtesy goes a long way.

Ma
Review №28

Very nice person😊He Fix my phone in just 1 half hour !!!And he even charged me for an affordable price!!!Thank you Shervin for fixing my phone..Highly recommend this person for phone repairs.👏🏻👍👍👍God bless you more shervin🤗🤞🏻

Ab
Review №29

I we there following my google maps. I didn’t find the place. All I found Is a warehouse complex.

Da
Review №30

Really relaxed down to earth people, fixed my phone super quick and even gave a cash discount!

Gl
Review №31

Amazing work! Amazing service. Hole in the wall place with heart and smarts!

Jo
Review №32

Shervin was very polite and hooked me up immediately!! Great service!

Br
Review №33

Very helpful and professional. Will definitely be going to these guys any time I need my phone fixed in the future.

Ca
Review №34

This guy is not only professional but also pleasant to deal with. My phone was beyond repair according to the Apple Store in mission viejo shops... How wrong they were. Not only did this guy fix my phone but he also did it cheaper than the Apple Stores quote for a new iPhone 6s!Also as a woman I often do not feel confident going into tech stores and often feel that I am being taken advantage of, for the first time in a long time I was treated like an equal, he didnt talk down to me, rather he explained what was wrong with my phone and gave me an exact quote before he undertook repairs.I will 100% recommend this shop to my friends and family. I cannot rate them high enough!

Ne
Review №35

He did a fantastic job repairing my water damaged iPhone 6s and replaced the charging port as well for a very reasonable charge. I am extremely satisfied with his services.

An
Review №36

Amazingly quick service. Highly recommend

Ho
Review №37

Shervin is the owner of this place, I met him yesterday as I frantically needed to fix my shattered screen on my iPhone 4S. I had dropped it earlier in the morning and needed it back because I had to use my phone for business throughout the day.I received great service, my phone was fixed in less than 30 minutes and Shervin also fixed my volume down button that had not been operating for some time.The fact that this business is open on Sundays is reason enough for me to return.Thank you very much Smartphone Repair...

Ho
Review №38

Replaced my Galaxy S4 cracked screen and put on new glass shield, perfectly. Quick turnaround, fair price.

Ab
Review №39

Very friendly and welcoming. Fixed my phone in 20 minutes while others would take days!

Sa
Review №40

Honestly the only good thing I could say about my experience is that my screen isnt cracked anymore. I Called, and the guy assured me he could come pick up my phone and have it back to me within the hour. He came and picked up my phone and left, TWO hours later... I called and asked where he was. He said hed be there within 20 minutes. 45 minutes later... I called AGAIN asking where my phone was and he said he was with other customers and had to make another phone call then hed be on his way, sounding very frustrated that I was calling for a second time. (Which honestly, do I need to track you down almost 3 hours later wondering where you took my phone???) I only called to get my cracked screen fixed. The settings were changed, the entire screen is not as sensitive and sometimes doesnt work at all. He said it would probably be $70 but ended up being $95. I would have paid the extra $40 going to Apple and having it done correctly. Definitely learned my lesson here and please learn from my expirience and just go somewhere legit. Hes sassy and sarcastic, and you wont at all feel like a priority. Sorry Shervin. Im not happy.

Aa
Review №41

I had the worst experience with this company. This guy has no respect for his customers. The place smells like weed and the guy kept yelling to me in the store in front of people. He kept my phone for three days. I dropped my phone off on Saturday and didnt get it back till Monday. He kept lying saying he was working on it for three days when in reality, he just wanted to keep it till Monday because the store to buy the parts for my phone didnt open till Monday. He didnt call me the whole weekend and when he finally did I asked him why he didnt call me and he said I had the wrong number to reach you on. That was a complete lie. I saw him write down the right number to reach me on Saturday when I dropped the phone off. He just didnt want me to take my business elsewhere so he wanted to keep my phone for three days so he can fix it. When I got there he wouldnt give me my phone back so I told him I was gonna call the cops and he started yelling at me in his store in front of people saying that Im threatening him by saying I was gonna call the cops and that I was threatening his business. If hes doing nothing wrong he should have no problem with the cops coming. He will lie to you and say it might be $100 but he will always make it out to be $130 every time. You can get it fixed for the same price IN AN HOUR at the Irvine Spectrum down the street. I wasnt able to meet with a group project from not having my phone so now I will be getting an F on that part of the class. The guy is a complete liar about everything. I swore I would write this down as a review just to warn anyone else from going here.After reading everyone elses posts on yelp, it also sounds like theres a reason it takes multiple days to fix everyones phone. It sounds like hes taking out parts of the phones and selling them and putting bad parts in that are just gonna make the phone break or malfunction.

Gi
Review №42

Shady business owner with very poor bedside manners. The screen he put on my new iPhone is low quality and malfunctioning. The store smelled so funky I sneezed and coughed for hours after being there.

Ah
Review №43

I am only giving it a 1 since thats the lowest rating i would rate it lower if I could!Guy is a rip off put in fake parts so the phone didnt last long after he fixed it! Hes all over the place and is never on time or honest about what he says.Also hes very shady the place reeks of weed and his huge dogAvoid like the plaugue!

Fe
Review №44

The repair service is good and efficient, Sean is very helpful and professional. Will use the device again when I have problem.

Da
Review №45

Dropped of my phone in the morning...picked it up in the afternoon. Screen was replaced and phone was as good as new. No complaints here.

Jo
Review №46

DONT take your iphone 6 plus (or any phone) in here to be repaired. The screen he installed was faulty and didnt work properly, it costs more than the apple store to replace the screen ($135 compared to $129), and the overall store experience is very poor (smells like weed, dog running around, door locked and no one there during normal store hours, repair times much longer than he tells you).I took my phone, iphone 6 plus, to smartphone repair to have my cracked screen replaced. It cost $135 and took about an hour. However, the newly installed screen consistently malfunction, so I took it back. He replaced my screen, but the problem persisted. He told me it was my motherboard.So, I took my phone into an apple store to have it looked at. The genius there told me that my phone hardware looked perfectly fine, but the screen from smartphone repair was low-quality, had faulty connectors, and was the cause of the persistent malfunction. Since I had a 3rd party work on my phone, it voided my warranty. My options were to try another 3rd party screen replacement or trade in my phone. I chose to trade in my phone.I started out with a cracked screen, but fully functioning phone, and ended up having to replace it because of malfunctioning screen and voided warranty.At the apple store, I learned its CHEAPER to get your screen repaired at the apple store than at smartphone repair, 135 compared to 129.So, if your considering getting your iphone repaired here, DONT. Go to the apple store. Its CHEAPER, EASIER, takes less time, wont void the warranty on your phone, and they use higher quality screens.

Br
Review №47

This Is The Best Repair.. Great customer service and fast awsome guy hes super chill and has great deals i got my phone fixed aboyt 5 days ago and its by far the best and quickest repair plus my phone now looks like new even better than wen i first bought it... Ovet all great great service.. And repair.. Super friendly aswell... Give it 10 stars out of 5!

Ja
Review №48

This place is awesome, easy, and fast. Make sure you give Shervin a call before you head in and he will take care of all your needs!

Wi
Review №49

I only rate it 1 star because thats the lowest the ratings go. This is one of the shadiest businesses Ive been to and experienced. I never write reviews for anything, ever. But I had to create an account so that I can describe the horrendous experience I had at Smartphone Repair.I believe there are 2 or 3 guys working in this shop. The name of the guy I worked with was Shervin. I went in to replace an iphone screen and waited on-site until it was finished. After waiting 30 minutes he cracks the replacement screen while snapping it in place and he does not have anymore screens in stock so he tells me that I have to go phone-less for the next day.I go back the next day to pick up my phone and the home button does not work. He has to open the phone back up to connect the wiring for the home button but he stripped the screw as he was working on it and cant get the phone open. He then proceeds to drill into the screw head damaging the bottom of the phone in the process. He opens the phone, makes the connection on the home button, then returns the phone back to me minus the screw that was damaged. He does not have a replacement for the screw that he stripped. He then asks for the full price.He sees that Im upset then claims that the new screen looks beautiful then tells me that it was my fault because I brought in a phone with stripped screws then starts getting very defensive. This literally leads to a heated argument where he does not return the phone back to me and will not issue me a receipt (I had already given him the cash by this point). Honestly, all I wanted to do is get out of there.This was one of the shadiest guys Ive ever had to deal with. You may not have as bad as an experience that I had, but I would not want anyone to risk going through what I did. I would rather buy a new iphone at full price then deal with sleazy business guys like this.

Ca
Review №50

Came in to see if my iPhone 7 screen could be replaced.... dropped it off, came back in an hour and left with a brand new phone. Thanks Shervin❤️

Ra
Review №51

I plan on coming back…when I break my next phone screen! I broke my touch screen on my Samsung Galaxy S3. I looked at several off-contract phones, but they were expensive or not much of a value. Thought about replacing the touch screen myself; which I have done before but there were always issues (i.e. death spots on the touch screen). Instead, called Shervin and had my phone fixed the next day at a great price. Highly recommend Shervin (Smartphone Repair)Ray Sawall

5F
Review №52

Called at 4:40 p.m. He asked a few questions. I drove to Smartphone arrived at 5:15 p.m. was back home by 6:05 p.m.

Ai
Review №53

I have worst experience with this company too . did bad job for my iPhone . screen is shaking battery runs fast after got fix with this company and owner of this company is so sucks I highly recommend dont dont dont go this place . By the way his name is Shervin hoss .

La
Review №54

Will never use this place again.

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3 Photos
54 Comments
4.1 Rating
  • Address:20381 Lake Forest Dr suite b-4, Lake Forest, CA 92630, United States
  • Site:http://fixbrokenphone.com/
  • Phone:+1 949-326-8603
Categories
  • Electronics repair shop
Working hours
  • Monday:Closed
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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