Justin, the owner of the Lafayette/Louisville SERVPRO location, is a great guy and incredibly helpful. Hes extremely well-versed in carpet cleaning and restoration, and puts his customers first. Overall, amazing customer service! Ill be using, and recommending, his team in the future. Thanks again Justin.

Quick to respond, professional, reasonably priced. Grateful to find them after being WAY overcharged by a competitor of theirs. Dont hesitate to call them.

The ServPro team was absolutely amazing. They did incredible work, they were very responsive, and flexible with other contractors and my needs/

We’ve had to use Servpro a couple of times now (for different issues), and have had a good experience both times. Rebecca was very patient and helpful. They’re very accommodating and easy to work with during chaotic times. I appreciate their service

They are the best. Justin, Tara, and the crew that they have assembled are fantastic. I have worked in restoration in the past and there really is no one is rather have in my house when the unexpected happens. Extremely professional, courteous, and honest. You cant go wrong with SERVPRO of Lafayette.

Helped me immediately after a home fire. Did a great job. Justin was a great advocate for me when it came to insurance, etc. Helped me understand the process. Great to have someone on your side after your house just got crispy. Good group.

Tyler was very attentive, understanding, and reliable throughout this whole process. Outstanding professionalism and we will use Servpro again if we should need their services.

Excellent customer service! Timely, courteous, flexible and very professional. GREAT experience! Thank you Servpro Louisille.

Wonderful franchise that helped us out in a pinch. Definitely recommend!

This company was excellent. Always willing to answer my questions and they kept the costs under what I could afford. I am hopeful never to need to use them ever again, but if I do they will be the first ones I call for any flood damage repairs I need.Thanks Servpro.

Great service and courtesy given. We would use them again.

Work with Rich before. Very happy with quality of work and customer service. Would recommend him to someone else.

You answered the phone even after hours, showed up when you said you would and didnt charge me an arm and a leg. I am grateful that your company was there in my time of need. Thank you Servpro.

Several rooms in my home had mold and I did not know what to do and my neighbor recommended Servpro and I called them and they came and cleaned every room and now my home is mold free. They were a little expensive, but the work they done was very pleasing. Thanks Servpro.

ServPro was hired by our insurance company after a fire in an adjacent home caused a huge amount of smoke damage to our home and possessions. They were tasked with packing up all our things, hauling them away, cleaning them, and then storing them until we had repaired our home sufficiently to receive our items back again.I have spent the better part of this whole week going through our things that have been returned to us. A great number of them are terribly damaged. We arent even sure how they accomplished some of the damage they caused. The rest of it was clearly caused by negligence and sloppiness.Just a few of the things they destroyed include:The projector screen that we built ourselves has many deep scratches (gouges, really) all over it, making it un usable.Paint has been scratched off of many of our collectibles, many more are dented, melted, or just altogether broken.Books have been returned to us horribly bent and creased, from not being properly packed at all. All of the boxes containing our books were less than half-full, very loosely packed, and in the worst cases it looks like they simply dumped an armful into a box and closed it up. Two of the books that received the worst damage are ones that I have owned and cherished since childhood.Many of our items of furniture are now scratched, book cases and nightstands in particular which we were going to sell, and now have had to ask much less money for them.They outright shattered the entire corner of a large wooden folding table. Our best guess is they dropped it from the truck and didnt say a word to us about it.A vase that I have had since childhood that was from my parents wedding is missing its lid. The vase itself was not wrapped or protected in any way and was thrown into a box with some metal shelf brackets.They clearly played with our collection of Nerf guns. We know this because they arrived empty of ammo (we always store them fully loaded) and jammed the mechanisms on a couple of them. Ridiculously unprofessional... that and the doodles that were drawn all over a number of our boxes.And they clearly did some very dishonest and lazy things in order to cut corners (and charge more money.) Not one of the boxes we received back from them was packed to capacity. They have been charging us storage fees for 5 storage units for several months, when they really could have fit everything into less than half that space. They also used much larger boxes than were necessary for many of our items.Oh and as for their cleaning services - everything just smells heavily of Febreze.This is just a small list of the damages and signs of carelessness. Do not trust ServPro with your items if you want them back in one piece, and having been treated with respect!A Note in Response to the Owner below:I wouldnt be in your database because my boyfriend is the policy holder and your customer. Im not going to share his name or info here. I am certain which location we were serviced by, as I had to call your office several times myself.

You did a great job repairing my kitchen after the fire, I can’t imagine calling anyone else.

I had a disastrous situation when a water pipe broke and flooded my home. I called Servpro staff and they came right away to take care of the damage and they did a fantastic job of doing it. Thanks Servpro.

When we bought the house, we were told about the mold damage that was found on inspection. But were under the impression it was not very much and would be easy to clean up ourselves. When we called Servpro, they came and assessed the whole house, gave us the truth which was more than we had thought, but made the repairs quick, and on budget. Thank you all Servpro.

Very helpful, A bathroom, bedroom, and the ceiling in the basement were damaged in the house from a leaking toilet supply line. We were on vacation at the time.Servpro was very courteous and accomodating. Thank you Servpro.

Servpro went above and beyond for this job. Kristi and I were out of town for a motorcycle rally. Servpro actually saved our home by prompt service and follow-up. If Servpro had not responded so quickly I believe we would have had major repair costs to our kitchen and upstairs area. Because they responded so fast, they were able to prevent considerable damage to the upstairs bedroom and closet, the area by the washer & dryer and the kitchen ceiling. I am so thankful that they handled it so well. I would be happy to provide a recommendation if you ever need one!

I had a very pleasant experience using Servpro for their fire damage repair services and am happy to give them my endorsement. Thank you Servpro.

When your property gets damaged, it can be one of the most frustrating and aggravating experiences you can go through; If you pick the wrong company. Working with ServPro of Lafayette, the only thing you will have to worry about is how long you will be on hold when talking to your insurance company. The owner, Justin, is there at almost every job getting his hands dirty with the crew. The companys managers, Nate, Shane and Justin, are some of the most professional staff in the business. They were the quickest to respond, the company they use, eTest Network, had asbestos results the same day and the job was completed within 3 days. ServPro of Lafayette was courteous, polite and I will call them again and again if their services are needed. Thank you ServPro!!!!

Fantastic customer service, not often in this industry do you deal with this level of professionalism.

Servpro kicks arse. They turn wet stuff into dry stuff. Like a boss.