Taylor and the staff at Cutting Edge are the best.. A cut above the rest. I found them via the web. No referrals or friends. Asked them to come out and price a patio demolition and redesign. Taylor was perfect. He shared designs and listened carefully to our wants and potential ideas. We did not have a clear vision. He ran with it, was patient. He works so well with people. He addressed every question (even the stupid ones), and concerns we had. Came up with an incredible plan. Kept it on a reasonable budget, completed on time even with weather and stock issues. Kept us up to date. He has the cleanest construction area I have ever seen, always cleans up each day and even considered we had pets that go outside each night. Bottom line- he truly worked it under budget, on time, easy and friendly to deal with, and does what he says and quotes and then some. Cutting Edge goes above and beyond and his attention to detail is remarkable.Highly recommend Taylor and The Cutting Edge.
I have not used this company yet but I just witnessed them pull over to help an old lady out! Her car broke down and they pushed it out of traffic’s way and had her pop the hood so they could hopefully fix it. I believe this speaks volumes about the company and their employees. I will definitely be calling them for my next landscaping needs!
Jacob & Taylor & the entire team work great together. They arrived on time every day. They worked thru the rain. They were neat. Taylor helped me make design decisions on the fly. The 8 guys were gracious, respectful, and very professional. Jacob & Emily & Taylor kept their word every step of the way. Monday, Taylor said by Thursday we will have your sod installed. Wednesday night no sod. Thursday 530 am multiple pallets of sod were lined up infront of our house. They were 99.9 % done on Thursday. The following Monday morning Taylor has the WiFi & rain sensor ready to install. They started working when they arrived every morning. No one took long breaks. Taylor & Jacob organized the guys each day. This is the most knowledgeable, hardworking company that we have worked with. The communication was excellent.We have rescheduled them back to place a French Drain by the front driveway.We highly recommend this company. Pricing is reasonable for the quality of work they do.
This company is great! My wife and I checked multiple companies as customer service and follow through are very important to us. After meeting with Victor, I knew right away that we would use them for our sod installation. We couldnt be happier with the work and the customer service. Victor (Owner) came out multiple times at my request to walk me through the job and answered all my questions without hesitation. The team was quick with responses to my numerous e-mails and even answered after hours. The crew showed up on-time and worked until completion (1 day). The lead on the job had some difficulty setting up a watering system after installation, but to my surprise, admitted that he would need someone else to come out to set it up. I appreciated his honesty and ensuring that the equipment was set up properly. I will continue to use this company (I am set up for routine fertilization, etc.) and would highly recommend them to anyone!
ALL staff are over and above ... victor and Taylor the owners ALWAYS return my calls or text ... this is un heard of ..... our yard looks like something out of house and gardens .... Emily, all office staff, front line workers are over the top .. been using these guys for years now ... not one complaint ... EVER ... john and Cindy West
Not a trustworthy company. They will flat out lie to you to male themselves look better and will try to cover up any mistakes they make.
Great service and always a professional job done!
They installed 10 pallets of sod at my residence. The sod had to be brought in by wheelbarrows, cause gate not wide enough for bobcat. The job forman (Victor) even waited 30 min after job completion for me to get home to ensure i was completely satisfied. These folks are phenomenal, they will be my only call for landscaping in the future!ThanksAshley
I have nothing but praise for this company and its employees. They have been cutting my grass in Sequoyah Hills, Knoxville for over 2 years now. Initially I only expected to use them for about 6 months while I was away, but the results were so good that I have continued, and will continue to do so. The employees are professional and pleasant. There has never been a problem of any kind.
Nothing but great things to say about The Cutting Edge. For several years, I struggled to find a lawn care company in Knoxville that was both professional and reliable. The Cutting Edge has been both of those things since the first day I reached out to them.Theyve been doing my work for three years now, and they do a great job every single time. When I have questions about anything that comes up (like getting a price on extra service, such as mulching), Emily and Victor are always quick to get me an honest answer.My yard looks better now than I thought possible!
Taylor and his guys are amazing and take pride in their work! Thank you for the beautiful work! I love it!
Did a great job on my flowerbed retaining wall. Great attitudes, timely, and fair pricing. I highly recommend!
Very professional and answered all my questions. Highly recommend!
Great lawn care, customer service, and communication! I highly recommend this company for lawn care!
An exemplary company with superior service. Pleased with the level of service to date.
Victor, Josh, and team are always professional and do great work getting my lawn back in shape in the Spring! You can always tell when they have visited - the yard, the trimming and clean-up, mulch is always top notch!
One of the best Lawn-care businesses Ive ever used!!
Victor’s a nice guy and more than willing to communicate on jobs to be done. The only reason for me to move on is I’ve never came home and felt WOW, my yard looks Great! My last yard guy moved away and I miss his detailed work. Even when willing to pay extra, it just wasn’t like his work and I’m looking for that.Like I said they’re nice guys and hope if you go with this company, you have a “WOW, my yard looks Great” experience.
I hired the Cutting Edge to do a complete remodel of my yard. Victor took my ideas and designed a sketch that fit my needs perfectly. The crew was prompt, professional and efficient. The final product turned out better than I could have imagined! Id recommend the Cutting Edge to anyone in need of quality work paired with great customer service and reasonable prices. I tip my hat to this company and its employees.
This is an awful company that does not do what they say they will do. One pays for the so called services anyway.
Spoke with Victor via email on 8/2. Said theyd be at my mothers house on 8/8. No show. No call. 8/9. No show. No call. Emailed on 8/10 to ask where they were. Got this:Ive been out of town on vacation but I just reached out to the guys. They said that there is no way we can get into the driveway because its too steep and the main road is too busy to park our truck on. I just now found out about it as I havent been checking their lists since Ive been on vacation. Sorry for the inconvenience but according to them, we cant do it due to the parking situation.Victor8 days later, we couldnt figure out there was no parking? OR ask? Poor customer service. Im all about safety and convenience, but I should not have had to be the one to reach out.UPDATE: Got this:It rained most of the day on Monday so we were a day behind...which would put you on Wednesday, not Tuesday as we discussed. 8 days has nothing to do with it as I told you the earliest we would be able to provide service was Tuesday, pending weather. They tried yesterday late afternoon and as I explained, Im on a family vacation so I didnt check their lists last night when they got in. However I took the time to respond to your email this morning and let you know the reasoning we couldnt service it yesterday. Im sorry that qualifies as poor customer service in your eyes. Good luck in your search and again, I apologize for the inconvenience.Victor
The cutting edge is the best mowing crew in all of Knoxville!
I used the Cutting Edge to mow my lawn while I was out of town for an extended period of time. I found them to be the most responsive and professional service in Knoxville. They did an excellent job of taking care of my lawn when I couldnt and Id highly recommend them to anyone looking for lawn service in the Knoxville area.
Taylor and his crew installed lasndscaping in both our front and back yard. The morning the job was to be completed, I got a call that Site One hadn’t saved my plants. They were finally found but the whole situation was very unorganized.I had one plant and tree that didn’t make it despite a good amount of watering on our part. After contacting Taylor, I was told that neither he nor Site One have warranties on their plants. I’ve never heard of such a thing. Most landscapers and suppliers have a one year warranty. So now I’m stuck replacing these at my cost. Very disappointed in the lack of professionalism of this company. I would definitely recommend getting the work in writing and finding a company that backs up the quality of their work.
I purchased a commercial property to relocate my business in March 2016 and asked the seller who they used. It was The Cutting Edge and I continued using them as well. The company is reliable and the owner, Victor, is responsive to my periodic questions. In addition, when I have needed additional services, he has either provided them or made good referrals.
Switched over to cutting edge for 2017 and Victor and his guys have done me a great job. From mowing to irrigation they have done great. Highly recommend.
Overall, the end result was pretty good. Initially, there was miscommunication in terms of the work requested versus the work actually done. I notified the company and they quickly came back to make the corrections. Also, the workers made a little bit of a mess leaving clumps of mud in the yard & muddy footprints on the driveway, but it wasnt a big deal because it easily washed off.
5 star lawn crew. Best in Knoxville I’d have to say... highly recommend .
The Cutting Edge is a cut-above your average lawn service. Our yard needs were heard and met in a professional, yet friendly manner. We highly recommend this company.
These guys are awesome. They do great work. They are prompt and dependable.
3 stars because they were nice. Nothing more because thats all I got. I asked for a quote on a retaining wall project, but they politely declined saying it wasnt their bread and butter and the job was to big for them to tackle. I appreciated the honesty on that matter and decided to ask about them doing some front yard landscaping. Some mulch, slight grading and a small paver walkway. They took some measurements and then about a week later I received an email saying the scope of the job was to much for them to accept. So, good guys, just dont seem willing to take on certain jobs.
I called and talked with a lady on the phone, she was very polite. I requested an appointment to have someone give me a quote for the services I needed done. She scheduled me for a Thursday and said they would come by the house then email my quote. Never heard from them again afte rthat. They never showed up, called, or emailed me. Obviously I wont be using them considering they are already showing me theyre unreliable.
These guys are great. The price is right, they come and cut regularly and my overall experience with the business has been trouble free.
My pipe froze and burst at my backflow, prompting me to email Cutting Edge to see when they were going to do winterization this year (They did it in Dec last year). They told me that they had already completed winterization this year, and I was out of sight and out of mind because I declined aeration/overseed this year and didnt have mowing service with them. This is an absolutely lame and insulting excuse. I still had multiple lawn treatments through them this year, including the one thats scheduled with the aeration/overseed, and in fact I had an additional lime treatment they suggested as part of that visit as well.They suggested I call a different company. I will be from now on, and I recommend you do, too.=====Reply to owners response:The reason for my negative review is simply because I had a negative experience, and your response to it didnt do anything to make up for your mistake. Your reply essentially just said Whoops, our bad even when looked at in the best light. Your response here to my review is just as bad. Suggesting a different company doesnt change my experience with your company, even if it was my best option.If you want to say its my fault and that I was required to call ahead to be on your schedule, then you need to just tell me that. The problem is that expectation was never set. Youve previously reached out to me when its time for regular services, including winterization. Instead youre telling me that it was an oversight on your end, but are giving me excuses like saying I didnt use enough services from you this year or that most customers called, which feels like youre trying to shift the blame instead of owning it.You had a customer with a problem, and your response was to tell the customer they werent enough of a customer. You even say in your response here that I was a customer to varying degrees. That just makes me not want to be your customer at all.On top of that, when I emailed you directly with a problem, the lame response I got back was from your office manager and not you. Only after I left this review did you attempt to contact me yourself. At that point, I was already squared away with the other company you suggested. Good customer service is proactive, not reactive. Im not going to beg you to make things right - Im just going to move on.
Very good service -- they arrive on time, do the agreed upon work and clean up -- all at a reasonable cost.
Great crew. Very professional. Fantastic looking work, everytime. :)
I really like working with this company, great communication and reasonable prices!
5 stars thus far, have had zero issues.
Dependable, work well done, pleasantAttitude, accommodating with additionalWork.
Great service, reasonable prices. They do work for us at our rental properties and our home.
They started out doing a great job for me, but eventually started getting sloppy, missing spots, and wouldnt cut it as low as I preferred.
Very thorough and professional!
Best crew in Knoxville