They did a great job replacing my 20 year old heat pump system with a new gas system. They were quick and cleaned up great after they were finished. They also repaired the AC unit at my other house. Recommended a cost saving route that I wasnt aware we could. Highly Recommend these guys.

I struggled to find an HVAC company that I could trust and wouldn’t overcharge me. I went the “DIY” route which didn’t work out so well. I was then referred to Poteet Heat & Air who was very responsive to my AC problem. After they fixed my AC, I can’t be happier that I was referred to them. You can’t ask for a more professional, friendly and trustworthy company. I will forever recommend Poteet Heat & Air.

I contacted Poteet Heating & Air on a Saturday afternoon after calling three other companies.I texted Leo a video of the Freon leak to get a second opinion. Leo was the first technician that agreed with me that the fine tube leak looked like it could be “brazed” and that I didn’t need to replace the whole “reversing value” for $1,200!Leo was on time, professional, and a true craftsman who can creatively solve problems.Leo repaired the leak with a weld the very next Monday and saved me $450 on the unnecessary replacement of the valve.I will definitely will call Poteet Heating & Air in the future.

Very reasonable priced. Davin and Paxton came to my house to install a gas line. This is the second line Ive had installed by poteet. Very nice quality work, very helpful in setting the appliance up to the gas. Explained how to operate the appliance on both occasions. Took my phone call to answer a few questions the next day after the work was performed. Theyre definitely about quality and not quantity, would recommend them hands down from my previous experiences.

Hands down the best business in town. Leo was upfront and honest with what he was doing for us. He and employees were always on time and did a great job. They will always have our business. This is a family business that will take care of yours.

So glad we picked poteet heat and air for our heat and air needs! They were quick to respond and send someone out. They were honest and professional. Thank you Leo, Paxton and Davin for all the help. I would recommend this company to anyone.

We started using Poteet Heat and Air last summer to try to imp our very dated upstairs unit as long as possible. We were able to make it through the winter and half of this summer before replacing the unit. We replaced both the upstairs ac unit and the furnace. The cost was very affordable and the employees are all very nice. They will take the time to answer any questions you have and even show you what they are doing throughout their service. They work very fast and we did not have to wait an extended period of time for the units to be installed.Yesterday my downstairs unit went out (not the new unit). I called them this morning and they were here by 1130 am. My ac is already repaired and working again!Thank you Poteet for being timely, knowledgeable, and just so dang nice!

I needed my A/C repaired and researched online for a quality licensed Heat & A/C repair company. I read many great reviews for Poteet and gave them a call. They arrived at my house under an hour and quickly had my A/C operational again. They were professional, courteous, and performed a much-needed condenser cleaning. I have an older unit, and when the time comes to replace it, I know that Ill be calling Poteet. Excellent company that I highly recommend!!

Excellent work. I love supporting locally owned business and it’s companies like this that I like to support the most. They have great communication, and great prices. Davin was out to our home on time, he had excellent technical knowledge and was able to answer all my questions. He quickly diagnosed and fixed our system! I’ll definitely use Poteet again.

Great job today repairing my AC. Very prompt on appointment time. They called to advise they were in route to my home.Very courteous and professional technicians.I highly recommend Poteet Heat and Air. 👍👍

Wonderful experience with Poteet. Paxton was on time and friendly. He assessed the until and had it fixed in less than an hour. He was polite and gave great customer service. We will use Poteet for any other issues we have. Thank you for your great service!

Holy cow its been a long time since Ive been so happy with my experience with a service company. They scheduled a visit quickly, which is greatly appreciated. Paxton, the owners son, was the technician. He was on time, polite, professional, took care of our issues, and gave us some good advice. This is our first time picking a contractor since dropping our home warranty company, and Poteet will absolutely be our first call for HVAC from now on.

On a Friday afternoon our upstairs A/C unit failed. I quickly called around to try to get on a schedule, but everywhere I called I was told it would be Monday before I could be seen. I was very fortunate to find Poteet. Within 20 minutes of me calling, they had dispatched Paxton who quickly diagnosed the issue (bad capacitor) and had it repaired and working again very quickly.Thank you Poteet and you will be our familys first call for future needs.

Awesome, professional and quick service!

Poteet provided a great price on 2 AC and furnace systems to replace my home’s original equipment. I appreciate that they fit one into a tight space in my attic and completed it all in one day! They were friendly and professional from the sale to the install. I highly recommend them.

Poteet was fantastic! They worked diligently to replace our system. The crew was very polite. Davin explained everything thoroughly. So glad we chose your company for this major replacement to our home.

I had a great experience with your technician Davin today. He is a very professional and experienced young man. Diagnosed and repaired my unit quickly and provided excellent service.I highly recommend Poteet Heat and Air for all heating and cooling repairs.

I called after a referral from Home Advisor. They called me within 15 minutes of the referral, and was able to send someone the same day to install my smart thermostat. It was worth every penny! The installer did an excellent and professional job, and my very old unit used a different wiring system from todays, so he put my mind at ease about his expertise as well. The system works perfectly, and he stayed to make sure everything was operating. Will definitely use them again and recommend wholeheartedly!

Davin came out in less than an hour to service an issue we had on our unit. Extremely professional and thorough. He didn’t mind walking me through what was going on. I will be using Poteet for all my HVAC needs! Thank you!

We could not be more impressed with Poteet! We called in the afternoon when our thermostat went out and they sent a technician-Davin-out the same afternoon. He was very knowledgeable, professional, and great to work with. He was able to diagnose and fix the issue promptly at a great price! We will be using Poteet again for sure. Thank you for excellent service!

Local, family-owned business. Paxton was professional and knowledgeable. Would recommend them to anyone in the greater Knoxville area.

Poteet Heat and Air came out for our regular maintenance check-up today. The technician was honest, polite and professional. We absolutely appreciate the Veterans Discount, as well. We are very pleased with their service and will continue to use them in the future. A Five Star company.

Have nothing but amazing things to say about Poteet Heat and Air. My company called them very last minute for a big project that we had started at an apartment complex. We had an HVAC contractor originally doing the work but they failed to show up on time and did not use the required technology needed therefore they did not finish the job. Leo, Devon and the rest of the Poteet team promptly agreed to commit to a few days when my team called, did a web demo same day in order to know how to use our technology and they got to work the next day. They got exactly everything done that we needed to do and had great communication between my team and the client on site. Very happy that they were there to turn a bad situation around and my team would be looking forward to using Poteet for any future jobs as well!

Poteet scheduled a technician who arrived 3 hours after my call. I was very impressed with Davin, who is courteous and knowledgeable. He correctly diagosed the problem, explained the options and cost of each, and had my AC operating properly shortly after. The price was reasonable, and I am completely satisfied with my experience from my initial call to completion. I will definitely keep using Poteet.

Davin and Nate were The technicians fromPetite heat and air that came to my home today. They were on time, They were professional, friendly and Seemed knowledgeable. They took care of our air conditioning needs and I would call this Company again.

Professional, Local Family Business!I am very pleased with Leo and Poteet Heat and Air. I felt very comfortable choosing Poteet over other contractors (no fault of theirs) because Leo was very patient with my questions and he *sold me only what I needed*.Lastly, this company has worked with several brands and models and will explain why they prefer the models they suggest for your needs. This was valuable information to me and I am please with my decision.

Love working with them. Always polite and responsive and a good value for the work they are doing!

I cannot day enough about this company and the quality work. Their response time is top-notch and Paxton is wonderful! He was very knowledgeable, professional, punctual, and informative. From the owner to all of the employees, it is hands-down the best heating and air co in Knoxville. I’ve used other companies before I met The Poteet’s and they were rude, over-priced, and it took forever to get someone to come out. TRUST ME, you don’t have those issues with Poteet! They stand by their word and do excellent work! Thanks again Paxton for coming out and fixing my heat!

Mr.Leo Poteet and his service technician (Paxton) came out and worked on my 31 year old unit, yes I said 31 years old! I thought for sure when they got here theyd say you need a new one. But, to my surprise they fixed this one! Amazed how professional, honest, and nice they are. I would recommend to everyone. Love these guys!

Poteet Heat and Air is a great company to use. They are QUICK to get to your house. EXCELLENT SERVICE! PRICING is easy on your pocketbook. I HIGHLY RECOMMEND THEM!!!

Poteet did a great job when our AC went out this spring. They were able to come out the same day we called in the order. Davin came out and was able to diagnose the problem and fix it in reasonable time and was very respectful of our home. Recommend this company and technician highly!

Theyre very professional, nice people . Always on time, very reasonable . I would recommend them to anyone .

From start to finish, we had great service. Paxton came out the morning I called. By lunch the next day, he and Tim had installed our new unit. Very pleased!

Leo and his crew installed 2 York units at our home about a year ago. He was very fair on pricing and gave honest thoughtful advice and told me all the options. I saw that he came to the house to supervise the job and his crew was efficient and respectful with us and our home. We love the job they did and happy with our purchase. Would use them again in a heartbeat.I had them come out to inspect the outside units for questions I had and dealt with Paxton. He was knowledgeable, friendly and open. Answered all my questions and came out free of charge to look at things, which in my experience has been a rarity.

We had a wonderful experience! Their technicians were prompt and professional. They quickly found our problem and gave us prices for all of our options. Very impressed

Poteet Heat and Air quickly responded to our need to heat our rental this Winter and came out to give us an estimate and then did the installation the next day. They paid close attention to details and made sure it looked good and functioned as expected. We hope to use them again to service our other rentals!

My AC system on 2nd floor just didnt work this Spring. When I realized it, it was already getting hot. So I tried to find someone who could install for us with reliability and timely. Luckily I found Poteet. Leo and his guys are very experienced technicians and they make sure the things out of their hands are 100% fine and customers are satisfied. Along the process of pricing, installation, and service after that, I would say this experience makes me feel good.Strongly recommended. Proud to have this company in our Knoxville area.

I work here as a service tech for my mom and dad and I can say personally that every job we encounter we take you and your family and treat it as if it was ours. Not only will we take care of the problem with your HVAC, we can teach you how to save money and take better care of your unit as well. I’ve love my job here and I love the relationships I have with customers on a first name basis. Your comfort is our number one priority and that is a fact!

Was looking everywhere for a furnace blower. Everyone else had excuses, this man had results. Had a blower same day. Very professional. Hes been in the game for well over 20 years. He will hook you up right.

Davin and Tim came out and installed my unit. They were very friendly and professional. I originally called during a rain storm on a Monday. Davin diagnosed the issue in the pouring rain. He was very careful not to dirty my floors and cleaned up after himself. After the diagnostic they came and repaired it 2 days later. With a parts and labor warranty. I am very pleased and will definitely use them again if needed.

Poteet Heat and Air did an excel job repairing my HVAC unit. They arrived after hours and had no problem getting my unit working again. Very professional and explain everything to you. Highly recommended

We came home from running errands around 8:00p.m. and our A/C was blowing hot air. The temp in the house was 78 degrees and climbing! We called and they had someone here in about 15 minutes. They Fixed the problem right away!! We was expecting to pay way more money than we did but they were very reasonable!!! I highly recommend this company for ALL your A/C needs!!!! Awesome job and super friendly!!!!

The service was excellent. Very fast and efficient. And was very conservative on my cost. Didnt try to sell me anything just came and fixed my AC as they promised. I would highly recommend their service to anyone

Our technician, Devan, was absolutely great. He found and fixed the problem quickly, explained everything he was doing, and answered all of our questions. Very reasonable price as well. Highly recommend (:

I absolutely love Poteet Heat and Air. They are super quick to respond, professional and friendly, and very competitive prices. Call them! You wont be disappointed.

I called Poteet because I saw the great ratings online, and I wasnt disappointed . They were professional, trustworthy, knowledgeable and friendly. Id never purchased an HVAC unit and was dreading it. But these guys made it easy.They came out for a second opinion to make sure my old unit was really dead (which after 27 years it finally gave up lol), and they were able to install the new one the same day. The financing was super easy and a great deal. Pricing is competitive and worth the nicer brand. Theyre a family owned business and it felt nice to support the local economy. I highly recommend.

Paxton did an absolute wonderful job diagnosing the problem and refilling the Freon in my brothers AC unit!! Will use this company again!! Very honest and trustworthy!!Thank you so, so much,Crystal

Fantastic services! Love that they are family owned. On time and very friendly. Thanks for the great service.

Poteet Heating and Air are very professional. I took advantage of their summer special and the technician called 30 minutes before he arrived. Once he got to my house, Jordan was very personable and professional. He made sure to check my a/c, he cleaned it out, and was HONEST about the condition of my a/c unit. I honestly expected a sales pitch, but instead, Jordan informed me that all looks well and proper maintenance will keep everything running smooth. I would definitely recommend Poteet Heating and Air to all my friends and family.

The technicians were punctuate, very skilled and responsible. We were very happy for their services.

I recently took advantage of Poteet Heat & Airs Summer Special. A member of their team came to my home and ensured that my heating (natural gas) and cooling systems were performing at optimal levels. The team member cleaned our AC unit and performed a general inspection. He was very professional (asked permission to enter the home), courteous (yes, maam) and friendly. I was pleased with the service and requested an additional service appointment to, perhaps, expand my system into my basement.

Great customer service. Did an awesome job on installing a new AC unit.

Awesome service at a reasonable price. I will definitely use them again.

Family owned, local, and honest work!

They were very helpful and installed our HVAC within two days of contacting them. Extremely satisfied!

Professional and knowledgeable technician provided excellent service

Can’t express in words how great these guys were!! The technician was super polite and professional. The owner treated me like a human and not just a walking dollar sign. When they realized the part needed wouldn’t be available till Monday, they left us with loaner space heaters. Even though the job took longer than expected, they honored the price originally quoted. These days, value, trust and honesty are a real big deal. We found all of these with this company. Could not recommend them more!

Did a great job. Neat, professional and on schedule.

Not only do they lie when they get caught they quit..So 2 weeks ago they agreed to finish a job..I have all the text messages if you even think about lieing somemore...Well they keep saying this and that...and today they are now to busy to finish the job...The nebior said i was making a mistake hiring you...now i have to eat crow...Now i know what your contracts got pulled fromCAC....

We were very pleased with Poteet Heat & Airs rapid response to our heating issue. We purchased a home with a 23 yr. old heat pump which we knew would need replacing. Poteet H&A came to our rescue when the unit failed its first below freezing test, its defroster went out. Poteetarrived within 90 minutes of our early Monday morning call to them and helped us understand the units issue and its cost to repair. We chose to replace and within days, because of our schedule, we had a new unit installed and upgraded some of the ducting. We are very pleased with Poteets Heat and Air and highly recommend them for their outstanding service and great customer satisfaction. Thank you Poteet Heat & Air!

Great pricing, tech showed up on time, explained the problem and fixed it.

Fantastic company excellent service

WOW WOW WOW....What great service. I called 3 other companies over the past few weeks and they were all busy I understand with the heat and all but you arent going to grow a business only dealing with the BIG money customers. Poteet gave me a 3 hour window to be home for the service, called me prior to arriving that day and completed the job without trying to sell me any high end service contracts. They also educated me on what they were doing and why. A/C back up running colder then ever while my neighbors are sweating and my pocket book didnt take to much of a hit. Fortunetly we will still have enough money to take the kids to Disney this year. Awesome service Thanks

Nice place