I had the best experience buying a car from Matt today! It was a seamless process he helped me with figuring out what the best car was for what I needed. Super friendly and made sure I was taken care of from even before I went to finalize my purchase to the time I walked out with my new car! The process was super fast and I wasn’t stuck at the dealership all day, he valued my time and made every moment count. 10 out of 10 experience, I will never buy another car unless it is from Matt in the future!

My time at Chevrolet of Bellevue was hands down the best car buying experience of my life. Everyone was polite and helpful. They made the time spent there fun and enjoyable.Jaqueline and Shelby specifically were fantastic. They are not only great at what they do, they are amazing people as well.I will recommend anyone looking for a vehicle to stop by and check out what they have to offer.Thank you all so much!!

In general, you may know dealers who are annoying and pressure you when you’re trying to look for your dream vehicle. I’ve also experienced that, until my wife and I worked with Matt and Bill. They are great! They are amazing dealers who show you respect and are laidback. They are willing to work with you to find what you need. Also, if you have kids, they have a very cool kids playroom. If you are looking for a vehicle, go to these guys, Matt and Bill. We appreciated working with them. Thank you guys!Hey GMC Buick Dealership, please give them credit for their good work. Thank you!

Friendly and motivated staff. Se, Jazmyne, and other members of the deal team were dedicated to finding a solution for me. The team negotiated fairly and respectfully. I would absolutely buy my next car from this dealership.

Had a great experience working with Alex McGuire who had been sending me a number of C8 Corvettes over the past several months. One finally arrived which is exactly what I was looking for and I purchased it off the truck. Alex was professional, persistent to help and very easy to work with.In addition, Miguel at the dealership was very knowledgeable to the Corvette and could easily explain the specific features to me.

Eric (and Ed) and his Team absolutely are hands down the best around!Sure a dealership does cost a little more, but these writers and techs are more than justifiably well worth it!I truly consider doing business with Chevrolet of Bellevues Service Department an excellent value!I do!I will and do HIGHLY recommend them to any and all!I am a repeat customer due to this establishments professionalism and even more-so due to their PROVEN level of integrity!THANK YOU again gentlemen!John

When it comes to old fashioned customer service, and going the extra mile this is THE dealership that goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation Ive ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasnt optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10

Franklin my sales guy was very friendly and was informed about the vehicle.Steve the Sales manager made me feel like part of the GMC family. I really appreciated it.The general manager David he also was great to work with, he was a real genuine person to work with. David was the reason I came back to GMC. A year ago we had a great conversation about the value of my old Denali.The facility was clean and had a very friendly atmosphere.I will be back for my next Denali when Im ready.I will also tell refer people to GMCThanks,

The atmosphere was beautiful, calm, and professional. Service manager Jim Watson was his usual kind, reassuring, energetic self. The lobby was spacious and well arranged for customer comfort and convenience. The automobile service reached completion sooner than I expected, and included a complimentary exterior wash.

Kyle was absolutely awesome and so incredibly patient with us on one of the absolute hottest days in the Northwest.He listened to our horror story from our car purchase just 10 months prior. He was empathetic and understanding of the anxiety we had on buying a car again.He was not feeding standard salesman lingo, he actually wanted to make sure we got everything we wanted and must of all a reliable and safe vehicle.The process from point of decision to signing sales agreement was smooth and moved and a steady pace. Loved not spending ALL day at the dealership .I would highly recommend Kyle and the entire staff at Chevrolet, GMC, Buick of Bellevue to everyone.We are loving our GMC Terrain!!Thank you Kyle!!!

Fantastic dealership and overall Experience! I was so impressed by them, that I bought two cars from them in a matter of days! The sales managers and Haley were awesome to work with, and I highly recommend visiting them if anyone is in the market for a new luxury vehicle with great factory incentives! My family couldnt be any happier!!!

Was greeted immediately and treated with respect. They took my car into the shop and had it repaired quickly. An overall great experience, Ill definitely take my vehicles to their shop again. Great overall experience.

This was the best experience I’ve had at a dealership! I drove from Spokane, WA to Bellevue for my car and Galen made the process super easy. He had everything taken care of and ready to go when we got there. My fiancé and I felt like we were hanging out with a friend the whole time instead of in a stuffy dealership. Galen was very personable and I recommend him to anyone who wants a smooth transaction! They took my trade-in without giving me a hard time and I was out of there within an hour and a happy driver of a new car back to Spokane! Thanks again guys!

Ask for Simon! He made us feel very comfortable from the initial call. He took our wants and needs very seriously, unlike other salesmen we came across in the area. He was very professional through the entire deal, never discouraged us or was ever too pushy, which we appreciated a whole lot.We also appreciate the level of respect and PATIENCE from Simon and Rick at finance who answered all of our questions.We love our new truck and feel good about the whole experience! Highly recommend!

They were extremely friendly. I wanted my car serviced (oil change, etc.), all of which was done in an excellent manner. They also gave my car a complimentary wash. Their new facilities are just beautifull

John (manager) worked with us to make a deal that fit into our budget. We had to leave for a soccer game in another city, in eastern Washington and he continued to work with us on our drive. Ian (salesman) answered all our questions and even hung out with my son the next day when we went back over to sign. It was a smooth transaction. Everyone we worked with was professional and kind. Great dealership to work with!

Working with Kyle at the dealership last week, we were able to purchase and drive our brand new GMC Terrain home in a few short hours. Kyle understood and used his deep product knowledge to address all of our questions about the vehicle. No pressure. He made the process easy. The finance manager quickly but thoroughly explained the paperwork. This is a dealership who doesn’t only want to simply sell cars; they want to build a strong customer base for the future. We give Kyle and his colleagues 5 stars - and recommend that folks stop by and see what they have to offer.

Service is great until they screw up and then they wont stand behind their work. I was in town from CA with my car and my battery died, They replaced it, but the new battery started leaking battery acid a couple of months later. In the Acadia, the battery is not in the engine compartment, its in the floorboards, so when my wife saw a leak in the driveway, she thought it was oil. Taking it to my local mechanic, I find out that its the battery leaking and theres acid coming from the Battery box. Called the GMC dealer that did the original work, and their only response is Call GMC. If you want good service, go somewhere else. These guys could care less.

We worked with Bill Olson and he was amazing at helping us find the right car! He went through the whole car with us and answered all of your questions. They were the only dealership that took care of us and wanted to do a deal. The finance guy Andrew was also amazing and easy to work with same with Steve the sales manager

Scheduled oil change appointment 2 weeks prior coming in. Pulled in 3 minutes befor. Was told to leave a truck with tham because they did not have any body avaliable to work on it. Was not able to leave my truck . Looking for some one else to service my truck. What a waste of time.

This dealership completely changed my feelings about working with car dealerships. Although I never met Galen, he was my first point of contact and from that moment I had a good feeling about this place. My next contact, Matt was nothing short of amazing. Communicative, available and honest. I couldn’t have felt more comfortable. I had my 7 & 9 year old grandkids with me during both of my visits and everyone in the dealership made sure they were comfortable and safe. He even drove my old car home to West Seattle for me since I didn’t have a second driver so I could have my new (to me) car ASAP. Also kudos to Andrew who made borrowing money easy, painless amd quick. This place is great….

Thank you Micah. Good luck with your new career.

So very friendly. Eric was the best! He kept me in the loop of the progress and expected timeline. And I got my choice of loaner cars! Also the service area was very clean and professional! I felt like a celebrity when I pulled in. 5 star service!!!

Guys were great, got the truck back to me before they said they could, had it all washed and ready to go. Thanks guys.

Tim Thomson and team were fantastic to work with throughout the entire process. Wouldn’t hesitate to recommend this dealership to family and friends. Thank you!!

The new location of the dealership is great. Everything looked updated. The staff was great. My salesman, Kyle, was very knowledgeable on the vehicle I purchase. He originally said that his knowledge was more geared to GMC however I answered all my questions I had about the Trail Boss. Highly recommend shopping here if they have the vehicle you are looking for. I did was not rushed nor forced to discuss terms or prices everything was done at the pace I was wanted. Great job Buick GMC of Kirkland.

Every time I have come to this location, I’ve been treated politely and respectfully. I’ve gone through three other Chevrolet dealerships, including the one where I purchased my vehicle, and have been extremely dissatisfied with them all. I will gladly make the trip to Bellevue every time.

ALL STAR SERVICE as usual. Service Advisors are courteous, knowledgeable, and empathetic. New Location is very nice. Only down side is the slight increase in Service Costs.

Pleasant and no pressure. Tim is patient and knowledgeable. I had a good experience and would recommend anyone consider them.

We had a wonderful experience at GMC of Bellevue! Tim really went to bar for us, getting us exactly what we wanted. And everyone we conversed with there was very welcoming.

We first found the car we wanted online. The internet sales agent was very responsive and helpful. They were able to accommodate an appointment since we were traveling from an hour away. The process at the dealership for appraising my trade-in and financing the new car both went very smoothly. The entire time the team was very helpful and professional.

Joel was our salesman and we had the best experience! Joel was very nice, answered all of our questions and truly helped us get the best deal possible. He was upfront and honest about what was and wasn’t possible and fought to get us what we asked for. Over all a great experience and we LOVE our truck!

I have been looking for a couple of months a DenaliHD 2021 until I contact Joe and thanks to him I finally have it.He was so helpful and I like to work with him. I was out of town and he did everything he could to help me despite the distance.When I come back I went to pick up my truck and he was so friendly he show me all the truck features. It was a great experience. Definitely I will contact Joe again for future purchases.

Ask for Kyle Airs, he is by far the best! I had such a great experience buying a car from Buick GMC. Kyle is so personable and professional. He made me feel like I was a person not just another sale. In fact all the employees there were amazing!!! The buying of the car was very smooth, and Sasha, the F&I Manager, was very knowledgeable. I would highly recommend this dealership!!If you are thinking of buying a car, go see Kyle!! You wont regret it!!!

The sales reps were very welcoming and respectful. I brought my two kids with me who are 5 and 7 and the reps made sure that we were comfortable and that my kids were entertained during the visit. I was not pressured in any way and it was easy to come to a purchase agreement with the dealership. I would definitely recommend this dealership to everyone. It was the best purchase experience I have ever had by far.

Great to speak with GSM David Bender and parts / service dept were exceptional in taking care of my needs for the Buick Regal Sportback. The NEW world class facility is awesome.Looking forward to purchasing a Cadillac for my wife within the next year at this dealer.

Matt at Bellevue GMC was exceedingly helpful to work with. He took the time to show me all the cars I wanted to see and made sure I had all the information necessary to make the right choice. Additionally, Matt was very attentive via email, phone, and text throughout the whole process.

Simon from Buick GMC of Kirkland did an amazing job helping me with my first car buying experience. I never felt pressured or rushed to make a decision. He worked with me and my father for a day and a half to ensure I was getting a fair price for a beautiful car. I would definitely recommend Simon from Buick GMC to family and friends!

The staff was efficient and friendly, with excellent communication before and through the appointment. They even made my car shining clean--a real treat! Could not be happier with the process.

I just bought a new ‘21 Sierra 2500HD Denali and my overall experience was good. The GM David and my sales rep Haley are very pleasant to work with.This is my second GM truck I’ve purchased from them. A few years ago I bought a brand new 2018 Sierra 1500 Denali when they were at Kirkland. I was very tempted to get the new Ram 2500 Limited this time around but I couldn’t steer away from the Denali. And since I’ve had a very pleasant experience last time, I figured I’ll get another truck from them.The only reason I gave them 4 out of 5 star is because I wish they were upfront about pricing. As many people should know by now, the CHIP shortage is affecting vehicle prices upwards and they didn’t tell me until we finally talked numbers.

Jazmyne was great! Responsive and helpful w/o being pushy at all. My Bolt was ready right on time, super shiny and fully charged and she even caught an error the finance person almost made! A super experience, hire more people like her!!!

Great working with Sabin, T, and John. They made the process quick and painless. We brought our two kids, and its never fun buying a vehicle with them in the waiting room, but we were in and out! Would definitely look to work with them in the future.

I already own a GMC Acadia Denali and was looking for another. On this website I saw that a low-mileage, lease-return vehicle of the exact color and configuration I desired had just become available. I called the dealership and spoke with Matt Zenon. He was very gracious and polite, and informed me the car was still on the lot. My wife and I drove to the dealership which was in a beautiful new building and we met with Matt, who gave me a very thorough run-down on the details of the car. Of course, he offered me the option drive the car, which I did. What marveled me was the fact that, despite typical characterizations of auto dealerships, I found that Matt and his team openly willing to work cooperatively to sell the vehicle. At no time did I ever feel pressured, badgered, or induced to make the purchase or to acquire any of a number of additional options. All such additional purchases were thoroughly explained to me, and I chose what I wanted, and they respectfully accepted my decision without any pushback or resistance. I have been involved in numerous business negotiations in the past, but this began and ended as a win-win scenario, and I was highly surprised and pleased with that. I ended up purchasing the vehicle. I also enjoyed my interaction with the Finance Manager, Mehrgon, as well. Both of these men are true professionals and truly understand the meaning and practice of great customer service.

I was in there for an oil change, and they took care of this for me in a timely manner. But last time I was in for an oil change I showed them paint peeling off my front grill. They took pictures and said they would send them to GM. I have never received a response on this.

Everyone was very courteous and explained all that needed to be done upfront. The service I needed took a few hours, but I was given an estimate on time from the beginning and was kept up-to-date periodically; I was offered a temp vehicle, but I had brought some work to do just in case so I sat in their waiting area. Not only did it end up taking less time than expected, the service cost also ended up being less than expected as well.A family member recommended this place to me, and Im happy they did. Ive been taken advantage of at other auto repair places before in the past, but that was never the case here, and I never felt as if I was being spoken down to. Which was such a huge relief for me.

Sales staff are nice, though not the most knowledgeable about mechanical components of the vehicles theyre selling. My guy couldnt tell me jack about the pickup I ended up buying. Its been several weeks Im still waiting on them to supply an owners manual for the truck. The dealership failed to make sure that a proper tire change kit was equipped on the vehicle. No jack was included, and the rods you use to remove the rear-mounted spare tire dont even fit the vehicle. So here I am with a flat tire and no way to access and mount the spare tire, and am subsequently missing work. Thanks, guys.

Tee, Miguel, Diego, and Monica were my team. Ordered a truck, it got delivered, and I purchased it. With all their help, it was a success. Im currently enjoying my new Chevy!!!! Thanks Bellvue Chevrolet!

Clean, attentive and fast service. My appointment was at 13:30 Hrs. and I went earlier, delivered the vehicle and by 13:30 Hrs. the vehicle was already at home fully serviced.

I knew I wanted a Buick Encore but wasn’t sure what packages or color I wanted. Went to Buick GMC of Kirkland and couldn’t be happier with my new car and the great service I received from salesman, Galen McKay. He was personable, knowledgeable and actually listened to me. He helped me narrow down the choices to the perfect one for me. Couldn’t be happier with my choice of the chili red metallic Encore. I highly recommend Buick GMC of Kirkland. Ask for Galen.

I was really cared for when buying my new vehicle. The customer service was excellent. They didn’t pressure me into buying something I didn’t want to buy. Steve sold me a 2021 Blazer and he was very kind and attentive to my needs. He sat down with me and got to know me as a person.

First time in for service with our newly purchased used 2017 Buick Encore. They have a great maintenance package to start out, with complimentary car wash! Not that much more money than going to a fast service place, and they know all about Buicks, so they are able to get parts if needed. Very friendly, knowledgeable, and were finished right when they said they would be. Also let me know when to come in for the next service. Can’t wait to come back when they’re in their new location!

Great service by T and all the staff for their assistance through the sales process. Appreciate it and why I am a return customer!

Haley was my salesperson and she, and the service at this dealer, are extraordinary. Haley chatted with me by phone for a couple days about trade in value of our car and negotiating on price for the Yukon I was wanting. When we came to a mostly mutual agreement, we agreed on a time I would come on the next day. When I came in she was immediately friendly and helpful. After test drive I was sold. From leaving my house, to returning home, it was about 2 and half hours. Anyone who has been to multiple dealerships knows that this is recording breaking. I was so very happy with how quickly Haley handled everything, and how fast the gentleman in finance was. All in all they have earned a customer for life.

The buying experience was the best I have ever had. Kyle the salesman and Andrew in finance made the process easy and fun.

I had a very bad experience, I wanted to buy a truck and they wanted to give me the 8.9apr being that my credit score is above 700 points that because I have no purchases, now assuming that I bought it at 8.9 the truck had the price of 47,000 already with Taxes included the payment would be $ 859, at 72 months, it would cost me 60,000. With that interest the payments would be $ 707 but they wanted to take more from me.

My brother and I came to look at specific cars I found online through BECU. They honored the price online and negotiating for other items was nice. It was a really great experience from the beginning to the end

I came into Buick/GMC for a new Yukon and I am so happy with the attentive customer service I received from Matt Zenon. He was so helpful, communicative, and knowledgable during the whole process and patiently answered all of my questions.

I worked with Dan Nadat and Steve Mccaw when purchasing a used vehicle. The entire process was easy and I was in/out in less than 2hrs. Straight forward, no games, quick paperwork, presell thru post close follow-ups were responsive to answer my questions. Great experience!!

Kyle & Dan were awesome! We have purchased 5+ vehicles from here in the last 5 years and every time we have a great experience. We knew what we wanted and they had the truck ready and waiting for us. They gave us a deal and signing the papers was easy and less then 30 minutes! Would recommend and we are looking forward to the new building and location!

This place is really nice! Hailey and Shelby are wonderful! Highly recommend 😊

Transaction was great and the experience was better than ever. Isaac did a great job and I would definitely buy from him again!

Bill Olsen went above and beyond to help me buy my dream truck......including picking me up at the airport when I flew in from out of state.Thanks Bill!

Had a lube, oil, & filter appt at 8am on 10 July. Was told it would take 90 Minutes. When I arrived I was told my truck needed 2 software updates and the appt would take a little longer. I went back to service about 10:20 to get an update but the service writer I needed to see wasnt availble. He found me about 11am and said it was taking longer than expected. I was finally able to leave at noon. By this time traffic was horrible and took even longer to get home. My time is very like yours and feel that i should be payed for my lost time. 100.00 seems fair.David krones

For at least 20 years Chevrolet of Bellevue is consistently the best.

Easy and professional. Well done!

I just purchased a new Buick Encore GX and had a great experience all the way around. After filling out a general form online I was bombarded by emails from different dealerships in the area. Kyle Aird from Bellevue Buick was especially invested in finding out the particulars of what I wanted at a price I could afford.I then went out to the dealership, talked with Kyle in person, and took one of the cars out for a test drive. Since the car was a little more than I wanted to spend, he showed me a number of other cars, and really listened to what I liked or didn’t like about each one. I came back a week later with a trade-in, for which they gave me a very fair deal. I wasn’t trying to play hard all, but Kyle really did work hard to meet my needs. He’s just an all around great guy, and I‘ll happily go back to him to buy my next car.Yes

To say we shopped around first is an understatement. Months of research, and this was by far the best decision we ever made! Kyle was the best to work with and the whole team did everything they could to get us exactly where we wanted and needed to be. Into our dream truck. Two months later and we’re still just over the moon. Having spent my whole life in the automotive industry, I mean it way I say, I’m blown away with the staff here. Thank you!

Taking care of a factory warranty issue, with good customer service

Leased a new Buick Encore GX with Simon M. in Sales at Buick Kirkland/Bellevue. I highly recommend asking for him if youre getting a car. From the moment of introduction he was extremely kind and efficient and an absolutely pleasure to get acquainted with and work with. Earned my loyalty even when I wasnt able to get the car at that moment, told him I would be back in a couple months when ready and did so, went right back to him to close the deal. Great employee wish the car buying experience was more like this with gents like him.

This outfit does not honor its own advertised or listed prices on current inventory. They inflate the price by coming up with ridiculous names to justify the increase. For example for a new Yukon XL Denali, the 12 K surcharge is called the “Bellevue package”. It includes oil change, a rental or a loaner car while your new sub is in service. Wow. Basically, if you live in Bellevue or buy form their Bellevue dealership you will pay a Bellevue privilege penalty fee. I am sure soon they will start selling air in the tires for 1K per tire.

Tried to sell me a Yukon 16k over msrp... also offered me 12k less for my car. Went to a different dealership same day and bought what I wanted and got the trade in value I deserved!

Jim and the team are always people I see in there. Jim is always transparent, upfront, and accurate with his estimations. He always asks if I have any questions, or how my experience with my GMC has been.I have been working from another state due to some family stuff, and always plan to get my GMC serviced while I am visiting home because I know that I will be taken care of.

Joel made this by buying process by far the easiest one for buying my GMC Serria 3500 AT4. Definitely will be back in the future when it’s time to buy our next vehicle.

I had a very good experience with GMC of Bellevue . Franklyn / one of the reps sales man, is a patient and very communicative . He is a people’s type of Man. He did his very best to give me best costumer comfort and service . He won’t buy you a car but he will make sure you’ll get a good deal :))

I didnt have an appointment. Needed someone to look at my windshield wiper to see if arm was broken or just needed blades. They came right out, quickly diagnosed, and replaced the wipers in 5 minutes. They were so friendly and helpful!

Avoid at all costs. Spent over a day talking back and forth with Ivan here only to have someone named Dan call me and let me know that they are asking 13k over MSRP for the truck Ivan and I were talking about. Ivan had never said a thing about this for the day and a half we were discussing the details about truck they had listed for MSRP on their website and the details about my potential trade. Shady and disappointing. Definitely will not be supporting Bellevue GMC.

Very efficient. Jacque and Tee were great.

Erik was amazing he helped me to make the repair process be so easy. He is a very kind man and you are so lucky to have him on your staff.

Market adjustment was way too high with everything going on, but everyone at the dealership was extremely helpful and they are the only reason I walked away with a vehicle. I personally want thanked the finance officer for giving me a great deal because I’m a veteran.

Everyone was very pleasant and helpful.

Good price on oil change and I was in and out quickly

I went into Buick GMC of Kirkland to ask if I can film cars for my small YouTube channel “Justauto Channel” and my experience is mind blowing. I met with Tim who told that I can and from that point on all the staff were amazing. The environment is friendly and I felt very welcome because of the attitude of the employees here. I will be returning and hope to buy a car from this dealership someday. They are supporting my passion and for that I say you guys are some of the best in the automotive business. First impression matters a lot and you guys at this Buick, GMC dealership Kirkland understands that. Thank you to Tim and everyone at this dealership.

Amazing Experience! I was trading in my GMC Sierra 1500 pickup for the new 2020 model and worked with Kyle Aird for the first time. He was extremely knowledgeable and very easy to work with. He knew all about the new features and made the experience great from start to finish. I would absolutely send friends and family back to Kyle at GMC Kirkland. Thanks again!

Like the look of the new location. As always Jeremy takes great care of my car needs.

Sasha and Franklin were both fantastic to work with! I was very pleasantly surprised :-). We were able to get a great deal as well (end of the year factory incentives on 12/31). Thanks!

Miscommunication on when I could pick up my car. No one willing to help. Car problems fixed temporarily.

Kyle made buying a vehicle so easy. He cut through all the noise and created the best customer experience. The support from his manager, Steve, and Finance manager, Sasha, were equally as amazing. I didnt feel like I was being sold to - they were consultants every step of the way. Kyle made us lifelong GMC customers - we will buy from this dealership again and will recommend them to all of our family and friends. Thank you for all you did to make this an enjoyable and easy process!

Ryan is awesome, had an issue with the tire sensor after I had left, went back and Ryan and a mechanic recalibrated the tire sensors and I was on my way.

I had been researching vehicle with 3 dealerships - GMC of Kirkland was the last one I contacted and Im so glad I did! We worked with Kyle who was incredibly patient via countless emails over the last few months. He followed up to let me know there was a vehicle on the lot he thought we might like - we did! We came in that night, talked numbers and he was very considerate of our time and not pushy at all. We ended up loving the vehicle but couldnt stay late to finish up the paperwork so he sent us the links to get everything done at home. When we arrived the next day the vehicle was waiting for us and he helped move our items from our trade-in to the new vehicle. All we had to do was sign and drive away. A very smooth and painless process for our dream car. We cant recommend Kyle enough! Everyone at the dealership was very pleasant.

Our salesman, Ivan, was friendly & knowledgeable and helped us purchase the perfect truck to fit our needs. Everyone we dealt with, from salespeople to financing, were friendly and helpful. Overall, a very enjoyable auto buying experience!

Buick GMC of Kirklands owner also owns Cadillac of Bellevue, they are next door to each other and how I came across Buick GMC of Kirkland.I had my heart set on a full-size SUV with black exterior and black interior. This would be my third vehicle and our first V8, which we need for hauling. I wasnt in a hurry to make a deal and I wasnt going to sacrifice the features I was looking for. I submitted my financial information to the manager, Lancer, who was quick to get it to a bank on a Saturday night. Ian sent me a text before he left at 8 PM informing me of the numbers they qualified me for.I arrived at the dealership with my grandma and I told the dealers we had reservations for dinner, that I needed to have this deal done tonight. We came from Tacoma and they respected our time; the vehicles i wanted to see were readily available and I wasnt sitting around wasting time.I test drove another SUV and knew immediately it was NOT for me; however, I had seen a black Tahoe with more miles available and I wanted to see it.My sales person Ian James ran next door and had the Tahoe washed before I was done test driving the other vehicle. The Tahoe drove well for a 2007 and it took a few trips around the block to decide I wanted it.I met with the sales manager Mehrgon Sanayei and he allowed me to input my information into the computer myself before quickly working to put the deal together.As a military husband, both Ian and Mehrgon thanked my partner for his service and informed me that the owners always take care of military personnel and their families. Within 20 minutes of taking my information we were making a deal and while some people frown on haggling, I enjoyed the bargaining process with Mehrgon and felt that he valued what I brought to the table. He met me in the middle of the asking price and my price and the terms that he came up with were EXACTLY what I told Ian James I was willing to pay.I met with Rick in financing before leaving and he had all documentation ready to be signed. Because it was Sunday night, Ian and Mehrgon arranged to have the Tahoe delivered the following day. Rick mentioned an extended power train warranty on the vehicle and did not pressure me into buying it, despite the vehicle having 167,000 miles. Every other used vehicle I have ever purchased has involved a finance guy pressuring me to spend 3 or 4 grand extra on a warranty, almost insinuating that the vehicle would break down and I would definitely need it. I didnt get that feeling from Rick and I was happy that I had a night to think about it.I sent Ian a message in the morning asking if a power train warranty was still available and how much it would be. Rick found a warranty that matched the manufacturer warranty and included a military discount. The vehicle was delivered on time and I love my Tahoe!!I drove about 5miles down the street and took it to my shop. The shop informed me that the struts were toast and the shock absorbers vacuume bag popped and the air compressor was constantly running.I agreed to pay for it because I love the truck and I know these things happen to a used vehicle. Mehrgon did not hesitate on making it right, I believe he genuinely wanted me as a client happy.I drove my Tahoe across the state this weekend and it drove like a dream. I am very happy with my experience and choice to do business with Buick GMC of Kirkland. I will NOT buy from any other dealership moving forward, This dealership sets the gold standard for service, sales, and time.Thank you Buick GMC of Kirkland for my Tahoe and valuing my family and our business.

Great experience all around. I had been price shopping for a few days and contacted many dealers. I found the vehicle I liked here and it was the same as one in my home town. Franklin and Steve were very quick and helpful, and ended up getting me the price I wanted without any hassle. They didnt waste my time. We came from 300 miles away and they had everything ready for us on arrival. In and out in less than 30 minutes. when my lease is up, I will be back for the next one. Well worth the 300 mile trip. Thanks!

Bought a 2015 Sierra 1500 Denali. Love the truck. Sales team was great.Just took it in for a new battery and oil change. I think I totally got ripped off. $487 for that. Unless it under my extend warranty. I’m definitely not going back to get work done.

Sales manager definitely deserves this one.They are trying to sell a truck for 95k when it’s advertised at 80k

Best car buying experience Ive had. Jonathan and Dan made everything go smoothly. I will likely come back to Kirkland GMC Buick for my next car.

THEY DO VERY GOOD WORK AND VERY KNOWLEDGEABLE AND AREVERY KIND AND EXPLAIN WHAT THEY DID TO MY VEHICLE

Efficient, knowledgeable, friendly--everyone!

Joel was awesome in sales and Rick treated us right in finance when purchasing our 2021 Yukon Denali. Couldn’t be happier with the experience!

I had a horrible experience at this dealership yesterday. I was working with Dan and had reached out to this dealership about a 21 Yukon Denali in mid march. I was told that to custom order one would take about 4-5 months, but they had some coming in that could be reserved with a deposit. I went ahead and found one that matched my needs and put down the deposit to reserve. We had discussed price a bit, and he mentioned he couldnt lock in a price with the car not having been assigned a VIN yet, but to trust that we could find an agreement.I get a call this week that the vehicle I reserved had a VIN and that I should come in to sign. Knowing that the vehicles are in demand, I went in fully expecting to pay GMs MSRP on the vehicle. Upon arriving, I was presented with a purchase price that was 12k OVER sticker price. This had never been discussed. I asked why - and they told me that the market dictates that selling price. So next we looked at my trade-in. KBB had valued this trade in, on a good condition at 19k-21k. They valued a very good at 19.5k-22k. I had a CarMax offer for the vehicle at 20k. This dealership turned around and offered me 13k for it. They would not budge with this. They cited that the market was inflated right now and that is what they would pay. So in one sentence they cited that they could charge me 12k over sticker due to an inflated market, but also couldnt offer what the trade-in was worth, due to the same inflated market. How exactly does that work?Next I asked about a custom build on the vehicle, understanding it could take a while, and asked if MSRP would be honored if I had done a custom build. I was told it depends on incentives that month. I asked what the incentives were this month, they replied with - there arent any incentives. So I again asked, if I were to custom order a vehicle, would the price be honored that the vehicle was ordered at. I was told that it would depend. Seeing as how they did business on this vehicle, I could only assume if I did a custom order, and the market dictated they would jack that vehicle up 12k when it arrived.I would NOT RECOMMEND dealing with this dealership, they will not hold their word, they are not accountable, they do not care about the customer. They are going to try to manipulate the price and dont care about you as a customer. I was told we can find someone else who will want to pay this price. What a great way to build a customer base.Stay as far away from this dealership as you can and from Dan.

Overall process was simple, staff were friendly. Dealership was very busy when I was there each time. Overall a+.