Reliable, efficient and very friendly... I feel comfortableWhen I call... and am treated like a person not a number.
I have worked with the Hughes Agency for 35 years. This is a family owned business and they have always provided excellent customer service. They explain the benefits of coverages and allow me to choose what works for me. Joe and Rob are simply the best.
Ive known Rob and Joe Hughes of Farmers for about 12 years now. I used to manage a condo property and they took care of a master insurance policy. I remember they were very helpful when I had questions. Later when I purchased my own home in Kenmore I purchased a policy from them. I really appreciate the personal service I receive from Rob and Joe. One time I accidentally forgot to pay a premium and they were kind enough to give me a call so we could take care of it right then and there. Thank you :)
Ive been insured by Joe Hughes and now his son Rob off and on for over 30 years. I have sometimes gone elsewhere to save a few bucks, but I have never felt as well represented with other companies and I always come back. They handled a few claims over the years besides fender-benders, too. Years ago someone BACKED into us and claimed we rear-ended them. Farmers fought and won in court. Another time, we were sued by a litigious neighbor (we had a couple of teenagers acting out at the time, and were in the midst of a divorce, so it wasnt 100% frivolous...but probably 90%) once again Farmers and Joe Hughes took care of the situation without us needing to be involved. I cant say enough good about the whole office.
I switched to this company over a year ago. This is a great team to work with and Rob is our agent.
The Hughes are amazing insurance agents. Very helpful team and knowledgeable!!
Joes team is very personable.
Rob and Joe are always very responsive to our requests and handling any issues.