Alice and her team exemplify the best in what a good insurance agent should be -- a strong advocate for the insured, responsive, professional, friendly and transparent. I have worked with Alice since she took over the business and have been impressed every time I have worked with her and her team. I cant recommend her highly enough if you looking for an agent or are not being served by your current one as you could/should be.

I recently had a water leak issue at my home. I reported to my Allstate agent, Alice Yao in Kirkland, WA location. Alice was efficient and helped me to file the claim immediately. Then Jerrica Kaplan and Chris Jones, the agents from claim department were following up with me right away and helped me to handle the repair process. I am so glad that I choose Allstate insurance plan and also feel thankful for meeting these great agents! I will highly recommend Alice to all my friends and the people who is look to buy an insurance :)

Alice has been very helpful and understanding with and of my needs. She quick to responds and always providing a solution for my issues. I HIGHLY recommend Alice and her team.

Alice and Joti are the best! The most professional, accommodating, responsive, and kind experience I’ve ever had with insurance. They are fantastic!

Great experience with Alices agency. We have been with them for a few years now and very happy.

Alice Yao and her team were very professional and acknowledgeable to answer all my questions, they suggested alternative options to lower the cost and considered our personal situation and requirements. They were quick to reply to my emails and easy. I highly recommend Alive for your auto, home and umbrella insurance policies.

Alice and Gretchen are so great to work with! Excellent service. They definitely treat you like a friend/member of the family. Extremely helpful and willing to go out of their way to ensure you’re taken care of. I got into an accident and Alice was there for me all the way! I was in good hands! Thanks AYAO!

Alice and the team have been wonderful to work with! Knowledgeable and responsive!

Alice and her team are informative and knowledgeable professionals who provide excellent and dependable service! Shopping around for insurance can be overwhelming, and the best part about working with Alice is that she keeps it simple. If you need insurance, consider checking out team AYAO.

Alice is very quick and responsive to any questions or changes regarding my policies. You hopefully never need to call or email your agent much, but when you do its great to actually get a hold of them! She was also able to save me money as well 👍.

Alice Yao and her team are wonderful to work with... fantastic client service. They are professional, trustworthy, helpful and always responsive giving you the best options for your personal insurance needs. Thank you!

Alice has been remarkable in her service. Come to this location if you are ever looking for any sorts of insurance. Alice and her staff took their time understanding my situation and provided the right solution. Thank you again for your efforts.

I purchased my home+auto insurance policies from Alice Yao, and received one of the best insurance shopping service/experience in Bellevue/Kirkland area. Alices agency is professional, responsive, knowledgeable, and able to quickly provide all the information and consultancy needed for me to select the right policies. I highly recommend Alice Yao for any insurance needs.

Best car insurance team I have ever had!

I have been knowing Alice since she worked for another agency. She provided great customer service and really care about what customer really need when comes to insurance. She never recommend any unnecessary service, and provide multiple solutions. I am happy I switched my insurance from previous insurance company to Allstate with Alice. I would recommend Alice for my friends and family.

Both Rick and Alice were extremely helpful hard working and friendly. They did a great job of educating me about my insurance options and they were very patient while I figured out what was best for what I needed. I highly recommend them both!

Great insurance with rewards program

Alice and her staff are wonderful, patient, knowledgeable and helpful.2 thumbs way up!!