A while back, our Insurance Agent had Retied. After that we just let the Insurance Co. handle everything. After I was involved in a Car Accident, I started to review my Insurance & found out I was not even close on what I needed. In talking to my neighbor, who was in the Insurance business, he told me about PNI. After meeting with Rob, it was amazing the trouble I was putting myself into. So after several meetings, Rob & his staff covered all of our bases with better coverage for less money. I feel better now knowing I have someone watching our backs.Thanks Rob & the staff at PNI.

I was looking for home/auto/umbrella insurance. A friend recommended Pacific Northwest Insurance. Robert James reached out to me immediately, while he was on vacation, he talked with me about my insurance needs. He discussed several different options. He sent me written information on each of the options and compared the different options. He followed up by phone and with his help I made an informed choice about my coverage. They always respond promptly to questions/inquiries. The customer service at Pacific Northwest Insurance is excellent.

Mason is a delight to work with. His expertise and knowledge has helped guide me in selecting the right plan to suit my lifestyle. It is a great feeling know I am able to change my plan in correlation with my needs. I appreciate your immediate and excellent communication. A very heartfelt Thank You

Your office has always looked out for us. You’ve found the best coverage for our needs and helped us through experiences dealing with other insurance companies. Your staff is always courteous. Keep up the good work.

I have been working with Robert for the past 18 years and really appreciate his experience and expertise. It can be a maze, working through the right level of insurance coverage and realizing a fair price with reputable companies. I always have felt that Robert has been an advocate for me, looking out for my and my families best interest. Plus, he and his team are really super responsive.

My entire family and I have been with Darwin at PNI for years and couldnt be happier! Very professional, caring and responsive. We really trust that he has our back in any situation. And feel good knowing he has done his due diligence to get the very best rates and coverage for us. Ive never felt I could say that about an insurance company until now!

Weve been with these guys for more years than I care to admit. Rob and his whole team have always been very helpful with any questions we may have. They have also consistently been very quick and accurate with their responses. They listen to our needs and have given us insurance options that we would have never thought of ourselves. I would highly recommend PNI to anyone for all of their insurance needs.

Great company and people! The whole process went very smoothly. Everyone I dealt with was very knowledgeable and helped in every way they could. Great experience!

Darwin is always professional, courteous, and knowledgeable about the right insurance coverage for my family and situation. He was extremely helpful when I had a billing issue recently and resolved it in my favor. I recommend Darwin for all your insurance needs!

It has been a pleasure engaging with PNI. They took care of everything end to end and we were never left wondering what next. Prompt and courteous communication, great understating of requirements and needs and quick turn around times make their services par excellence. We highly recommend Rob and his team.

PNI is a professional office. Insurance can be a messy business from my perspective as a General Contractor. You and your office are able to get right down to it and get things done. Over the years with others providers, that has not always been the case. I highly recommend your office regularly.

Been a customer for almost as long as I can remember, 20 years plus? Rob and team always work to find the best value for our ever changing mix of insurance needs, home, vehicles, umbrella etc. Things rarely go wrong but on the occasion they do, Rob and his people always work hard to get it fixed. I have and will recommend PNI to my friends.

Pacific NW Insurance is one stop for all your current insurance needs. Their staff is about the customer first and their service is second to none. They will find you the best insurance coverage with the best rates to fit your needs.

- Quick & easy process- Friendly and helpful; Didnt feel pressured. I could tell Masons main concern was making sure I could find the best rates that fit for me. Which says a lot about the values of the company.

Mason Maki has been fantastic. Great communication, advice, and asks questions that we had not thought about with regard to our insurance needs. Best agent we have ever had. Thank you

We love that you always have our best interests in mind, and go out of your way to recommend the best options for our insurance needs. Thank you Mason for making our relocation to Kirkland easier and more pleasant!

Working with Darwin was very easy and he saved me money while improving my insurance coverage. Thanks!

PNI has been a great resource for me and my family. They have provided auto, home, and rental insurance for over 7 years, and the service has been outstanding. I would highly recommend them to find the best rates and provide excellent customer service.

I love this agency. They are professional, responsive and knowledgeable.

Always appreciate your responsiveness (as Im out of the country much of the time) and your staff take care of my needs timely and efficiently.

I feel I can call your office anytime I have questions. Your staff will either give me an answer or call me back quickly. Thanks!

You’re communication is always on a personal level, you treat us as if a friendly neighbor and always looking out for our best interests.

Fantastic service - prompt responses, clear answers, helpful guidance and super friendly!

I have been with PNI for over 16 years. Rob and his team are always very responsive, comprehensive, great to work with! I highly recommend them!

Given all the changes that have taken place with us over the last year it was comforting to know that you were there to help us get the best coverage for the best price without having to shop around. Thanks to you and your staff for all the help!

Love the folks at PNI. They are always helpful and responsive, and we have never had a bad experience in the 10 years that weve been working with them. Highly recommend.

Always pleasant and knowledgeable people. I always get quick answers to questions. I recommend PNI to everyone.

The people of PNI are very rare to come across. I feel that they really care about you in a way that is so real. Very helpful, knowledgeable and thankful people. I recommend PNI. I feel other insurance agencies can be scary!! In my experience with other agencies, they were not personal, they try and get more money out of you, and select some plan that might not be the best fit for you personally. PNI has a very family orientated feel, I wouldnt go anywhere else! Call them up, or meet them in person. You will know what Im talking about!!!! 😇😀

You were very detail oriented with your service and helpful with answering all the questions I had. You also provided several options for insurance and helped me save money.

Our agent at PNI, Mason Maki, knows the business and goes the extra mile to solve problems and find the answers to my questions. Highly recommend PNI and Mason, a real pro.

In over 8 years with my home and auto coverage, I have never had any issues whenever I needed to contact PNI. They have always been there and helped quickly.

PNI has been my insurance provider for over 25 years. They have always been fantastic to work with any time I needed help.

Very responsive and knowledgeable, with good quotes and good choices of insurance companies.

Mason is the best. Super helpful and personable.

Speedy responses, took the hassle away from me, remembered info from a year ago so felt like a personalized experience.

Since spring of this year I have been doing business with Robert and the agents at PNI. They always are attentive to my questions and are always avaialble when I have called with billing or coverage questions. Which hasnt been too often.

Rob has always been professional, we would recommend Rob and PNI to anyone!

They have always looked out for us helping us navigate through the tricky world of insurance. We started working w them in the early 90’s.

Quick responses and amazing customer service!

Great customer service and better quotes.

Rob James has always taken time to answer my questions and concerns.

Sara was a great and immediate help.

Customer services has kept me as a Customer for over 20 years!

Always helpful!