Very nice selection, beautiful stuff, happy with my purchase, but wish I would have pressed a little harder for a discount; made a half hearted attempt and gave up.

Its a personal taste thing, as their jewelry is Hawaiian themed. But we really like their jewelry line!We bought a couple rings, necklace and a watch from them.Excellent quality, beautiful selection, unique designs and top customer service EVERY TIME we went in their stores!Definitely worth checking them out if you never stopped in before!

Twice the backs of my earrings were lost. I complained to the company and they replacedthe backs. It would have been fine and the backs are very good, but they charged me for their mistakes! They should have put the better back on the first time! The company responded and said since they gave me an upgrade on the earring backs, they would not reimburse me. I guess when you buy $200.00 earrings they don’t stand by their product, but if you buy $500.00 +, they’ll give you good backs so you don’t lose your earrings! Never again will I buy from them.

Nice selection of jewelry at a wide range of price points

Very attentive, courteous, personal and understanding....Sarah was very knowledgeable and tailored her sales approach to my criteria ...giving ideas and suggestion without expectation or pressure...a great listener....very refreshing in todays high pressure sales environments...the type of professional salesmanship that will keep me coming back....very pleased with my visit...the product speaks for itself...beautiful lines of jewelry

After looking several places, I found my wedding jewelry at Na Hoku. Nice quality items.

Amazing staff. I fell in love with all in this store. But all was personal experience!!!

1.0 star rating 12/21/2016Edit 12/16/2019: The repair was under my husbands name, not mine, because it was a gift from him. I had already emailed them several times and came to the store 3 times until I picked up the ring unfixed in 2018. I will email the customer service again and see if they will fix it. I will update this after my contact with them again in 2019.-------------------I used to be a loyal customer... I have several earrings, a necklace and a ring from the Kabana Na Hoku collection. However, now I dont believe in their lifetime warranty or good service any more.When my ring got misshapened a few years ago, Na Hoku fixed my ring for free. Thats why I kept buying more of their jewelry. I dont wear the ring often, but when I did wear it for one day this year, the ring got mishapened again even though I was extra careful after last times repair. The rings band is VERY FLIMSY and POORLY DESIGNED.I brought the ring to Na Hoku King of Prussia (KOP) for repair. They then sent it to Na Hoku headquarters in Honolulu who then refused to honor the lifetime warranty.Na Hoku at KOP told me that their headquarters in Honolulu cant even find my original receipt or the receipt for when it was fixed last time for free at their headquarters in Honolulu! Thats a poor excuse! I have the original jewelry certificate card but not the receipt because it was a gift.I told Na Hoku at KOP that, for the previous free repair for the same ring a few years ago, I had brought the ring to the Natick, MA store branch. There, their personnel sent it to headquarters in Honolulu and got it fixed for free. Neither the KOP store nor headquarters in Honolulu even bothered or cared to call the Natick MA store to confirm the previous free repair because they couldnt find the receipt. Again, poor service, especially for the prices that my husband has paid over the years for several jewelry pieces and being a repeat customer.Na Hoku headquarters wants $190 to reshapen my ring item # 768667. For a $760 ring with 0.05 carat of diamond and rose gold and VERY POORLY DESIGNED FLIMSY band, its a rip off! I thought I was paying extra for service and lifetime warranty.The 2 managers with whom I spoke at the KOP store (1 recently left the store) seemed nice but kept saying they were only conveying upper managements decision (Ive heard headquarters use that excuse before). So, this is how Na Hokus latest upper management in Honolulu treats their loyal customers?!Be careful! The higher price paid for Na Hoku jewelry does not reflect good service or lifetime warranty from Na Hoku! I wish I were still in the time limit to return the ring.

Beautiful jewelry.