The sales lady was very polite, patient, and helpful. Somewhat knowledgeable of mens watches

Went to get wife ring resized and had a promise time of 3 weeks later. Went back on the promise date but still wasnt ready with no call or text. Horrible service, never again.

This store is ok..my diamond came out my ring we were told its gonna take 1 wk to remount..next week we get to store 3:30 in afternoon ..they told us ..oh its not ready yet .huh??? Whos not ready by late afternoon?? Then we were told oh well give u a call when its done ..who has time for bs..as if we lived around corner. I was extremely agitated..because 1 phone call from this company could of saved us some time..& we had to pick kids up..lack in communication..non transparent

Helzberg is one of those jewelry stores that you build a relationship with a salesman since theres pretty low turnover. Unfortunately, my preferred location closed so I had to come here for routine cleaning. I was expecting the sales pitch but there wasnt. It was a pleasant experience and Ill be back.

Mary Jane was excellent. She helped calm our nerves of looking at rings and was very informative. I really appreciated her time and patience. Very knowledgeable

My husband purchased my engagement ring and then my wedding band from here and they are amazing! Everyone we have worked with was always so friendly and helpful. Absolutley love how my rings look together and they are perfect.

Helzberg is a good store but Im giving this one three stars because their staff was rude and disinterested. Now maybe not all staff are like that, but the two folks I was dealing with were.

When we first went in to get the ring resized, the woman who helped us was absolutely amazing. She helped us to the end and was super sweet. She let me know that the ring would be finished by Friday and that we would receive a call. We didn’t receive one so I went in to see. This other woman barely greets me and just tosses the bag onto the counter takes the ring out and hands it to me. Then she just leaves. I didn’t know if I was supposed to sign something or what. So my friend asks if we can go and she just says yeah. She didn’t ask me if the ring fit well or if it needs to be redone. She just left to help someone else. Whoever this lady was, she was really rude.

My fiancé and I just bought our wedding bands here, and the sales associates were super nice and willing to spend time with us to find exactly what we wanted. We got 2 bands for a great price!

Love the diamond ring selections....

Called this location to check on a custom wedding ring order and diamond band that was ordered over 3 weeks ago that I already paid almost $700 for. I was informed via email that the order was delayed and that I would be contacted when they were in. I didn’t receive a call for over 10 days so I called tonight to check on the order. I first spoke to a sales person then was transferred over to the manger Megan who was extremely rude. She said “We have a lot of thing that were suppose to be here that aren’t.” No apology, no explaination and very short and rude basically saying it’s not her fault that it’s not there. If the order wasn’t paid for already I absolutely would find elsewhere to shop. Do not shop here.

Love the service and the products they sell. Im a loyal customer 4 life!

They did a great job on several pieces of my jewelry; staff were very helpful and knowledgeable, the work was done beautifully and on time. Very pleased with result.

Nice Staff, Great Jewelery Repair Service. Jeweler on site which is very convienant. Nice Jewelery too when you walk in.

The service was great. The sales staff went out of their way to meet our needs.

Terrible service. Went to double check my ring size, told them I was certain I was a 6 5, I got laughed at and they insisted I was a 5.25. They shoved the ring on almost breaking my knuckle and continued to very rudely talk about the 4 other stores I went to for sizing (all of which said I was a 6.5). I refuse to ever step foot in here and will never give Helzberg one penny

Stunning jewelry, my girl is looking and I am saving!!

Poor communication and ruined my old family ring.I had two rings resized and the people at the shop told me that they would call by the end of the week.I got worried when they did not call and called them myself. They informed me that one of the rings was resized to the wrong size and that they would call me in a few days.When they did not call again, I called and they told me that there was no problem and I can pick up my rings.One of the rings had an old gemstone. It came back to me with a big cloudy looking imperfection.I would not do business with this kind of unprofessionalism and lack of communication.

Excellent customer service, great jewelry selection!

My fiancé had purchased an engagement ring off of the website, but unfortunately it arrived with a crooked setting. I brought the ring to the King of Prussia location in order to have it either repaired or exchanged, the latter of which was advised by two different corporate representatives I had spoken to, as repairs typically take up to three weeks. I called first the Helzberg store to confirm that they could do an even exchange, but the woman who had answered the phone didnt seem to know anything about how to do this.I decided to go there anyway the next day, and behind the counter was the same woman I had spoken to on the phone, along with a manager. After showing them the ring, the manager went over to a case with the associate, and pulled out a Smart Value ring, stating that she could exchange my ring for that one. She insisted that it was the same ring, and that it looked exactly like mine, which I kept explaining wasnt the case. They both were solitaire diamonds in a 14 kt. white gold setting, but the Smart Value diamond was much cloudier, and the band was smaller. These differences were very noticeable, but the manager and associate kept insisting to the point of getting irate that I was wrong.Finally, the manager stated that she could send off my ring for repair, and that it would only take a few days. This was contrary to everything corporate told me, as well as what the associate had even said on the phone the day before. When I stated this, the manager got increasingly rude, insisting that she was right. As she called corporate herself, I decided to wander over to the jewelry case with the solitaire rings, and noticed that they indeed had my exact ring in stock, which was the Prima line. When I brought this to the associates attention, she stated, Well, the customer is always right, even if theyre wrong, and then laughed. The associate told the manager, who just got off the phone at this point, and the manager actually said to me that that wasnt my ring. She said that I paid $100 less. I explained that my fiancé actually had found a coupon code that took that amount off the price, and that I knew for certain that that was the ring, as I picked it out... not to mention we still have the receipt and email order confirmation stating that that was the ring. She asked me what website I got the code from, and I told her that I dont recall at the moment, but that I knew the code, and it was actually still valid for a few more days. She disregarded what I said, and instead focused on the fact that I simply couldnt recall the website.Anyway, she finally wrapped things up by doing an exchange and sending the ring out to be sized, and stated that it would be a few days, after which she could send it out to me rather than have me pick it up. I have not yet received it, as this was on Friday, and it is only Monday now, but I hope that nothing else goes wrong. Terrible, horrible customer service by people who dont seem to know anything about jewelry or how to treat customers. We wont be buying our wedding bands here.

Super friendly and professional my best experience with a jewelry store

Great people such as George and Jay.

Terrible experience. Don’t trust them

The friendliest staff.

Good place to shop

Great