Kind people and great service. Able to get us in with no wait and they did an amazing job! Highly recommend!

My car overheated today and I was stranded in Connell, about 25 minutes outside of the Tri Cities area, and about an hour and a half away from my home. My car insurance hooked me up with these guys and I had such a wonderful experience! I waited quite a long time due to all the hoops AAA made me jump through but once the choice was made on the tow company, Clearwater Collision was wonderful at keeping me updated on the ETA. One of their tow truck drivers showed up as scheduled and quickly asked what was wrong with my car. I explained what had happened and he said, “Well, hold on, let me see if I can fix this before we even go anywhere.” You’ll never believe it but he was able to get my car moving without the need of a tow and it saved me $327! Now if that’s not unselfish and honest, I don’t know what is! He even followed up an hour and a half later to make sure I made it home safely. My favorite line of his, “Don’t worry ma’am, we just want to make sure we’re helping people.” Swoon. I definitely recommend this company! What an awesome help this was. Thank you Clearwater Collision, and thank you Tanner! And what impeccable manners — if you have the option, ask for Tanner!

They do great work. Very professional.

Great customer service, prompt and willing to take care if the customer!!! Thank you for helping me out when I needed a jump!!!

My new car was near totalled a couple years ago; this place did the repairs with a lifetime warranty. I have had to take my car back several times since the repairs for couple of reasons. My headlights came back all wonky and out of place. Had Toyota and Clearwater adjust them a few tries it took and its still not new. I have a piece of rubber missing on the passenger side window. When I am on highways or if its windy its quite noisy inside. Nice people and they seem to want to help but man my brand new car just isnt the same.

Excellent Excellent Excellent service! Will always recommend them. They went out of their way, above and beyond to help us.

My first experience at Clearwater Collision and these guys really go above and beyond what is necessary! They uncovered some seriously negligent, poor quality work on my truck, previously done by another autobody shop.Not only did Kolton do the repair work for cost of parts, he spent a couple hours of his own personal time going through all the very detailed before and after pictures of the work they had done, even showing me the physical parts they had replaced from the sketchy repairs previously done to my truck.Clearwater Collision showed me a rare level of integrity, honesty, and quality you dont often see in any business, autobody or otherwise.

Such an amazing business! The staff was extremely helpful and professional and they were able to help me in less than 15 minutes. Highly recommend! Thank you!

The only people in the tri cities I trust to do the work

Quality work, friendly people, on time repairs.

I am so grateful for Tim and his advice that was spot on. Thank you! It was not economically smart to pour money into the beater car i had. He told me to use that money toward a new car. Thats what I did. I really appreciate your honesty

Weve dealt with the folks here a few times, and each and every time they exceed our expectations. They do great work at a fair price with NO hassle. I cant recommend them enough.

They are amazing!! They did such an awesome job on my car! The employees are all super nice and so very helpful! I felt right at home with them!

Rude employees. Shady business practices.

I had my jeep left rear fender repaired at this location. I was very satisfied with the help that I got from Gaspar. He found out why my fender came off and came up with the solution on getting it fixed. They were able to schedule me that same day and fix it within a few hours. They charged me only for the labor and I was able to save some money from the parts I bought from the jeep dealership. I couldnt be more pleased with the experience from this company. I will definitely come back here again for the helpful and honest service that I received from everyone there. Thank you again, Gaspar!

Everyone was most helpful and most courteous. We were very impressed. Thank you.

Tanner was the best! Definitely looks after his clients best interest! Great guy and company!

The rear of our car was badly damaged and we took the car to Clearwater because they had the local Geico agent on site. They did an excellent job of repairing the car and delivered it to us ahead of schedule. They treated us very well and had great customer service. We stopped at the shop a number of times and they always remembered us and knew the status of the car immediately. Repaired to perfection and they promise a lifetime warranty.

Great team very talented. My car looked better after they fixed it then before the wreck. And they have helped a lot of our client in the same way.

Fast, friendly and helpful. Victor was awesome. He made a lousy evening of engine failure into an easy and less stressful time. Highly recommend Clearwater towing, and especially Victor, He was amazing!

My vehicle was initially appraised for damage by my insurer and Clearwater Collision began to work on the repairs. As their mechanic began working on my Focus, they found that the damage was much more extensive than the original estimate. They worked hand in hand with my insurance to ensure that all of the damages they found were covered and they kept me in the loop during the whole process. They impressed me further when I reached the 30 day limit for my rental vehicle. They personally put me into another rental, covering the entire cost until I was back in my car. This company operates with such a high level of integrity and care for their customers.

Great customer service!

Great Job 10

Towing and body work after an accident, painless and perfect, what more could you want!

Great service and awesome work!

My friends car was towed to there place of business. We are from another state and all they did was give us the run around so they could keep our car longer... They proceeded to tell us lies and showed sympathys for our situation.. this company is selfish and greedy.

Tim and Colton have helped me a lot. Same car has been there 3 times now. Every time it comes out looking new. I cant tell everyone enough how helpful and nice these guys are. I highly recommend them for anyone looking for quality work done on their vehicle that can be trusted.

Great experience with Clearwater Collision & Towing! My car wouldnt start while I was in town and I called to get a jump only the battery wasnt the issue so I was going to need to get towed back to Walla Walla. Since my car in manual Victor, the guy from the company, suggested we try and push start it and it worked! Got it running and saved me a lot of trouble to get back to Walla Walla from Tricites. Loved the experience and willingness to try other options. Such a great help.

Never had better customer service - and special thanks to both Heather for her willingness to help and Colton for his great attitude and expertise! I had a towing emergency in bad weather (with my husband’s car no less!) and called AAA because I have premium coverage. They told me they wouldn’t be sending trucks out because of the weather. (um, isn’t that why you even have AAA?) To her credit, the woman I spoke with (while I was blocking traffic in a snow bank on the road) looked up local tow companies and although she wasn’t allowed to call them for me, she texted me their numbers from her personal phone (that’s above and beyond!). Clearwater was first on the list and went out of their way to take care of my situation, despite being on the way to handing another accident.These folks were all a blessing today... I’m grateful for their caring attitudes and excellent service. If you ever need it, I would highly recommend Clearwater Collision & Towing!

Rude and money hungry. Not about the customer

They took great care of my elderly Mother-in-law. Thanx

Always excellent service......!!!!!!

Worst experience we have dealt with. We were in a serious accident and rear ended. This company took forever to even starr working on my van, and then we have had to take it back multiple times to have them keep fixing problems. By the time everything has been said and done weve taken it to 3 different places, and we still have problems with it. When they took the vehicle in they said it would be only about $3500 worth of damage and its been $7k. Never again will I take my vehicle here.

Great service and friendly staff they fix my car fast no bs with them they will tell you how it it’s no fake reports that they need to fix other things great place

Like most folks, you end up doing busing with towing companies @ the very least under auto situations of various natures. Mine was one of necessity due to insurance reasons. Your first thought having been around the block a time or two. You are apprehensive not Knowing who your dealing with, nor is your confidence level high as small business, especially in this state both has so much regulation, legislative law equating to either minimal professionalism or less than treated as the customer and consistency in integrity. This business knows that the secret to success is no short-cuts, service paid for is top notch and no surprises at the end. In the end my business dealings were not only fair, but provided me future knowledge of where to go no matter what portion of business their you use or need. Hats off. In the age of blogs, and any nimrod can complain behind safe venues of the Internet when not called for. Consistent with what more businesss need. These guys have The right stuff

Can I just say, I’m grateful for services when they’re are given with FULL effort put forth.However,When a job is done half ways,And you charge over $2000 and allow me to leave w my car still having damage where your services were supposed to of provided a service to fix that-I’m NOT impressed.The “blending” they did on one of my fenders to match the color of my hood is not blended AT ALL. There is MULTIPLE noticeable chips of paint and dents painted over.Not only that, but regarding the payment arrangements, I MADE DOUBLE sure they understood that a third party was working with Geico (who had ALL the payment arrangements on my file with my claim) to cover the costs since the damage was not my fault AND she herself WENT in and talked to them in JUNE & when I dropped my car off last week, I asked the receptionist if they had it down that the third party was covering the cost and her words to me were “as of now we don’t have you down as responsible for anything.”NOT ONCE was there any mention of paying the deductible there at the shop to me or the third party.& upon my arrival today to pick up my car around 3:20pm give or take they told me I had to pay the $500 deductible in order to leave w my car. In which, that put me unable to leave and waiting for the third party who was at work in a meeting until 4 because she also was not told to arrive w a check. Even After they knew the arrangements, I DOUBLE CHECKED, and they even called me AGAIN to double check the payment arrangements last week as well- AFTER my car had been dropped off & still failed to mention this.I’m hoping this issue is resolved but I’m sad to say I’m not satisfied with the service and won’t be returning if this is not fixed.

My car broke down outside Connell, WA on my way to the Tri-Cities. Let me tell you, sitting on the side of the road with traffic blasting by you is not the time to try and find a tow truck! Google showed most of the companies as closed, or they didnt have the best reviews. I called a few other companies first, and they were not very helpful.Clearwater Collision should have been the first call I made. They answered the phone right away, and were extremely helpful. They gave me a very fair rate and came right away. They even texted me a photo of my vehicle when they dropped it off.This is definitely who I will be calling first next time if I ever need another tow.

Set up a time to get a tow, and they didnt show up or even call.

Awesome customer service and I couldnt even tell where the damages used to be. Thanks guys!

Quality work, with a great warranty.

Got stuck in the snow and the tow truck driver named Victor saw me, turned his truck around help me get it out and didnt charge me for it.

Good service.

Very unexpected visit but fast and friendly service regardless!! Thank you!!

They do not like general painting they are bad at what you design to be not advisable to visit