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Dillons Automotive
5755 Katy-Gaston Rd, Katy, TX 77494, United States
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Dillons Automotive

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Al
Review №1

Excellent service from a kind caring family business. Mr. Sunny thanks for your service and loving me on the shuttle ride ! Tommy had my ticket and slot open when I arrived. Loving people still exist !

Ta
Review №2

Dillons is awesome. Very trustworthy, clean atmosphere, fair prices and the employees are super nice. Theyve fixed multiple problems with my car and now it drives great. Highly recommend!

Kr
Review №3

I am extremely pleased with the thorough and complete rebuild of my car’s air conditioning system. I am also very happy with the lengthy warranty that can be used all over the country! Outstanding!

St
Review №4

Provided an accurate quote and was able to get my vehicle repaired in a timely fashion. I appreciate the professionalism and communication while my vehicle was being repaired. I recommend their services.

He
Review №5

Dillions automotive treats you with respect and provides service you can trust. As a woman its always hard to find a place you can trust to give you honest answers about your vehicle. I highly recommend giving them your business.

Ca
Review №6

Great communication and repair experience. Would not hesitate to recommend Dillons for all your car care needs. Tommy and Jason were particularly helpful. A+

Je
Review №7

Love these guys! Its the only place Ive taken my car in the last three years, and they always give me a fair price and make great time!

Ji
Review №8

Very knowledgeable. Fair prices. Work completed on time. Loaner car being available a big plus. Would recommend.

Je
Review №9

Kind and efficient service! Very clean waiting room. Excellent experience.

Ch
Review №10

Great service always knowledgeable and they explain all issues and options with your vehicle wouldn’t trust another shop with my vehicle but these guys from front counter service to the techs A-1 service

Ri
Review №11

They did a great job and fast. First place I went to wanted to replace entire A/C system. Dillon’s discovered it was just a bad relay. Saved me a ton of money. Don’t go anywhere else, this is the place for all your automotive needs

OC
Review №12

We did some extensive research to find a trustworthy and reliable auto shop to repair the push start on my wife’s car. For the past 10 years I’ve always brought my cars to the dealership where I purchased the vehicles for all services from minor to major maintenance and repairs. We found Dillon’s because we were in search for a new repair shop and saw all of the positive ratings and decided to give them a try. Let’s just say Dillon’s is going to be where I bring my cars from now on. I am now a new loyal customer to Dillon’s after the great auto repair service provided. All the positive ratings that you see are all true. It was a great experience from the moment I called the shop with my car issue, asked questions about my car, to delivering my car for service, the friendly customer service all around and the pick up and drop off service provided. It truly exceeded my expectations. They explained everything to me in a way you feel comfortable and trust that you’re in good hands. And they executed everything promised above and beyond. The car was repaired at a great price and in a quick turn around time. I would definitely recommend Dillon’s for any of your auto repair and maintenance needs.

Ma
Review №13

They completed the job that was discussed. I was told it would take and hour. They had my truck all day they ran into problems which I understand. However there was no communication they just raised the price and did not call and update me on the issue at hand or that there would be more labor added to the job. Not a bad shop just don’t feel like they are the most honest. When it comes to pricing

Be
Review №14

Dillon’s is honest and reliable. Quality workmanship. We have used them for nearly 10 years.

Ma
Review №15

This shop is the type of place that you hold on to for dear life and hope the owner never retires. Completely trustworthy and honest, with very competitive prices.

Ra
Review №16

If you are not going to Dillons Automotive then you are just wasting your time and money. I was visiting family in the Katy area and my truck had a coolant leak. It turned out it was a heater core and evaporator coil issues.I called them at 7:00am and Andrew answered the phone and I told him my story and he got me in right away. Andrew has more professionalism in a front counter clerk then I have seen in a long time. They started working on it immediately and had it back to me the next day. This shop is the best shop in the whole Houston area.

Pa
Review №17

Really Appreciated the quick followup from Corey Dillion on a prior concern with my daughters car. Great example putting customers first and going the extra mile to figure out the best solution. Thank you Corey!

Wa
Review №18

Dillion’s automotive is a customer-oriented store. I always feel like I am in a hotel lobby when having a car service there. The staff is serving with courtesy. They are polite, friendly, and to the details. I would recommend this car shop to anyone who wants to have a good service experience and who expects they can get the job done.

D
Review №19

Electric power steering went out on my Silverado. Dillons was very professional and fair priced. Communicative during the entire process and quick turn around time. Do not go to the dealer. Go to Dillons. Highly recommend.

Tr
Review №20

I love Dillons automotive. Everyone is so helpful and so nice and very down to earth. This is the best shop Ive been to with quality technicians who produce quality work. If your looking for an honest, upfront shop, look no further, this is your place!

Ri
Review №21

Excellent and professional service. It is also affordable. I highly recommend it.

Ha
Review №22

I did state inspection and it was piece of cake...very well greeted on arrival and after inspection guided me on next steps for my registration which was very need for me being new to the state. Very happy with the service I got.

Ri
Review №23

EXCELLENT customer service!!! Took my older F250 to Dillons, trying to diagnose a transmission leak. They worked me in same day and kept me up to date on progress. Identified the problem, quoted a reasonable price and did NOT push anything other than what I asked for. The shop is incredibly clean and well maintained with a professional staff that is second to none! Rick was especially helpful in providing solutions and was incredibly prompt with follow-up. Dillions is a CLASS ACT and I wont be taking my truck anywhere else, going forward. Thanks Dillions...my official car guy.

Bo
Review №24

This is the best place to get your car repaired. We’ve been going here for 9 years along with all of our friends. They are accurate, timely, reasonable, and professional.

ji
Review №25

They are the kindest and most genuine people! They were upfront about a long wait and offered a shuttle service to and from my house while my car was getting serviced with an oil change and state inspection. Mr. Sonny drove us back home and picked us up when the car was ready, and he is one of the nicest people you will ever meet. They are honest about what your car needs done and their prices for services was fabulous and not overpriced at all like most auto service places. I highly recommend them!

Br
Review №26

Honest hardworking people at Dillon’s. I highly recommend them for any and all things car related!

Ro
Review №27

I use Dillion’s because of the respect the have for their customers and their knowledge to diagnose and repair cars. I appreciate how they clearly communicate with the customer.

Je
Review №28

Thank you for getting our car all fixed up! Working great!

Se
Review №29

Thanks for your professional service. Especially the manager Rich is a great guy. Thanks Rick. They fixed my tire and no money charged. This was my first time visiting. Appreciated. I will advice you to all my friends, I promise. Thanks again for your service. Thank you so much.

Ka
Review №30

Simply the best. I had to update my review for Dillons now that Ive been using them for a couple years. Its still a 5 but I want to share how great they have been. So far Ive had an exhaust manifold replaced, brake job, new front hubs installed and ball joints replaced. The hubs were replaced to stop a grinding sound. A few months later the sound came back and they redid the brakes as well as the hubs totally for free just to be sure they really got it! Thats real service! (Thanks Jesse!) The prices are fair, the work is good, and they really treat the customer right. Ill be coming back for a long time.

Ra
Review №31

This is a well-equipped, professional organization with excellent customer service. Perhaps more importantly, I trust the people there.

La
Review №32

Dillon’s is always my family’s “go-to” for anything, and everything, car related. They are very knowledgeable, affordable and always professional.

Yu
Review №33

Dillion make my day! Thank you, Andrew. Really help us.

J
Review №34

I got my state inspection done here. The staff was very nice and even put my new license plates and registration sticker on! The wait wasn’t long and the environment was very professional. I will definitely be a returning customer.

Cl
Review №35

Professional. Listen. Knowledgable.Communicate. Honest. AppreciateThese characteristics in a businessand their personnel...

Ke
Review №36

These guys were fantastic! In terms of being professional, honest, and bang for your buck. I have an old truck and they gave me the honest opinion of the expensive option ($800) versus what they believed to work ($150). The $150 patchwork, as they suggested, worked tremendously and not only fixed my truck’s overheating issue but a related AC issue. They offer rides home and free coffee like a fancy chain but give you an honest opinion like a small business. Best of both worlds!

Ab
Review №37

It is so refreshing to have a car maintenance company give you honest feedback and be honest when something looks fine and doesnt need to be done!I was so tired of taking my car for a minor repair and coming out with a list of things that need to be done because the staff are compensated for upselling. But Dillons were quick to tell me they found no issue and sent me on my way at no charge for their investigation time.A great, family owned business. No wonder their doors stay open when others around them are closing down!

Br
Review №38

Great service. Owner is top notch and honest. I will continue taking my vehicles to his shop for all my car repair and maintenance needs.

An
Review №39

The best ever!! I was rushing to take my son to school & my car didnt start! I called Dillons Automotive (Andrew!) & they sent someone to jump the battery for me! Not only great service but also great value on the battery & oil! awesome coupons!! look forward using them for my vehicle service!

An
Review №40

I’ve been using Dillon’s Automotive for years, have never had a problem and always enjoy my experience and the quality and care that they put into their work

Me
Review №41

We have been coming here about year now. Always gives us same day service and if they dont have a loaner car to give me they have a courtesy vehicle that will take u home and then come pick u up when ur vehicle is ready which is great for me cause I dont have to wait up their for hours with my toddler!! Even though they do have puzzles and books to entertain the little ones. Its always nice and clean when we come in and I always receive friendly service. Would highly recommend!

am
Review №42

Went to get my car inspected so i can get it registered & it was a very easy & pleasant experience! Everyone was very kind & helpful. Will be taking my car here from now on. :)

Ja
Review №43

Awesome! They are great at what they do!

Ti
Review №44

This is the only place I will take my car!!! They have always treated me very fair compared with other nearby repair shops. Very reasonable prices and excellent service. The other day I had a nail in my tire and they patched it up and reset the electronics for free. When I asked why they said that is the way they do things. Really decent folks.

An
Review №45

True honest great service and affordable.

Mi
Review №46

The general manager went above and beyond with my Dodge Charger! Would recommend

Al
Review №47

Repeat business, definitely a 5. Customer Service!

Wa
Review №48

Highly recommend! Honest about service needed and very friendly staff. Quick service!

Mi
Review №49

Swift, thorough and very affordable service.

Jo
Review №50

Great customer service and gained a new customer.

Ma
Review №51

We have used dillons for nine years and they have always been our favorite automotive service to take our vichles to when they need serviced. I would recommend them to anybody!!

La
Review №52

Great service. Only does the necessary service at a much more reasonable price than the dealerships.

Jo
Review №53

Always the best service and the most trustworthy staff. I will never go any place else.

Be
Review №54

Dillon’s Automotive has been working on our cars for years now! We were lucky to have found them when they first opened years ago. When an automotive issue comes up on one of our vehicles we know that we will get an honest and expert opinion. I also appreciate that Dillon’s Automotive gives back to the Katy community. They treat you like family!

Re
Review №55

Most pleasant and trusted auto service in Katy/Richmond/Fulshear area!I have zero knowledge about cars and with my past experience all other auto places tell me there’s additional things my vehicle “needs to have fixed ASAP” leaving me with over $1000s when all I came in for was an oil change.... Except Dillion’s! They’re the most honest and sincere auto service shop that NEVER tries to scam anyone (car savvy or clueless like me).Though the hours are difficult for me to make with my work schedule and not being open on weekends, I’ll make the sacrifice of waiting or taking off vs going anywhere else. This is exactly why Dillion’s is frequently busy as they are the best and people keep sharing/recommending their A+ experience!

Li
Review №56

Great local store! Always come here when there is need.

Li
Review №57

Very friendly and professionalDo great work in a short amount of tim . Great vmalue for great work. I have used them before and will again

Mi
Review №58

Met with Corey late Friday afternoon and the accessed the issue (water pump). They were able to get the car fixed in 1-1/2 hours!!!Great team to work with!!!

Su
Review №59

I had a flat tire and was afraid to drive through Houston rush hour on a spare. I called Dillons and they picked up my car, repaired the leak and returned my car. I tried several times to pay but they refused. I got friendly, prompt, and perfect service for no cost! I was stranded out of town and I was shocked to be treated so well!

An
Review №60

Very sincere, reliable & trustworthy!!!

Sa
Review №61

Great place to take your car. They do awesome work even on foreign vehicles. They offer drop off and pick up services. There is a waiting room if you want to wait for your vehicle. I have taken a couple of my cars here for different repairs. Im very satisfied with the work they have done. I recommend this business .

Ru
Review №62

Brought in truck to replace brake pads based on mileage. Dillon inspected the brake pads and informed me that replacement wasnt required at this time. No charge for the inspection! Thanks Dillon.

Mi
Review №63

We experienced brake problems Christmas Day this year while traveling out of town to Houston. The day after Christmas we contacted Dillon’s to see if they were available to inspect our vehicle. The contact at Dillon’s was Jesse and he said immediately that they had open bays if we wanted to drop it off. One of the employees came out to the car and rode in it while I explained the problem. Within a couple of hours the issue was identified and the repair options were reviewed. One thing I appreciated was that Dillon’s looked up and found that this issue was a manufacturer recall issue and could be reimbursable if I contacted the manufacturer. We proceeded with the repair and the vehicle was ready shortly after lunch. In my experience, this was one of the quickest repairs I’ve seen. The staff was very friendly, helpful in answering questions, and professional. We were very happy with the service we received at Dillon’s.The building itself is very clean and well kept, and didn’t feel like the typical repair shop I’m familiar with. I would highly recommend Dillon’s.

wy
Review №64

Very professional, friendly and quick! Also have a great waiting room and large parking lot so there’s a small waiting time! Went in for an inspection and it finished quicker than expected!

Ma
Review №65

This is my go-to shop in Katy. They are always up front with the exact cost for each part and service. All of the repairs I have had done have been top notch.

Ha
Review №66

I was recommended by them through a family member and my experience was absolutely amazing! Affordable pricing and fast service.

Ni
Review №67

The team at Dillons is great! They are always really good about communicating to me any problems they find before completing the work. All interactions are not always perfect (meaning I may not agree with price; which is all me and not them), but their professionalism has always exceeded my expectations. I will always continue to take my vehicles to Dillons for service.

Ke
Review №68

I brought my sons car to Dillons for some work on the rear suspension and was given a quote for the repair, which I approved. Once the tech got the work started he realized some of the parts that were ordered really did not need to be changed. Dillons called me and let me know that I could save about $350 from the original quote by not replacing the unneeded parts. They knew I had already approved the original quote and would have paid but reached out to give me the option to save some $$$. I highly recommend these guys, they are awesome.

St
Review №69

I am SO appreciative of Dillons Automotive! I took my car to the dealership and they told me my radio had completely failed and it would cost $1700 to replace. My husband suggested I try Dillons because they always did great work for him. They replaced two fuses in the radio console and it now works. Thanks!

Ge
Review №70

They are honest and trustworthy. I am thankful to have them as our auto service mechanic.

G
Review №71

TrustworthyDays back I had my oil changed at a quick place. They recommended brake work on my vehicle, before proceeding, I decided to have Dillon’s give a second opinion. Their opinion- no work was needed. We trust Dillion’s to provide great advice with all of our family vehicles.

Da
Review №72

Brake light would not go off. They found the problem and fixed quickly. Quite satisfied with their service.

As
Review №73

I came here for the first time for car inspection about 2yrs ago. The staff are friendly, helpful, and honest (reasonable quote/price).The waiting room and restroom are clean. And now I also take my car here for oil change and other things. I recommend this place 👍🏼.

Al
Review №74

This is a great place with great people. Work is done right the first time and you are treated respectfully, friendly and with the truth. Jessie is a great person who works at Dillons and he is always courteous and ready to help. Ask for him next time you go to Dillons. Keep it up Dillons and tank you for being a great auto shop.

jo
Review №75

Fast, clean, friendly, knowledgeable, accomodating, thorough, efficient. I cant say enough about Dillons. Rick is always there to help get you rollin

Ch
Review №76

At Dillon’s Automotive, 5 years ago, I had some work done on my vehicle through a warranty. Dillons Automotive told me one cam and all lifters were replaced. I also had my cv axles replaced before I moved out of State. Within 3 months the same engine knock was back... I think Lucas lubricant did the job for them and my cv axle boots were ripped due to improper installation. Dillon’s Automotive has been ripping people off for years.Recently, I was having a Cylinder 1 misfire. But they wanted to tell me my truck was a total loss and get a new one. So again I have a warranty so I asked them to please contact them to figure out payment. I gave my truck a tune up and new coil pack beforehand. So last thing needed was probably a fuel injector. My truck sat there for 7 days they turned it on 4 times. No diagnostic report was available other then the information I gave them and they still had the nerve to not email me the report or findings documented. I’m not sure how trustworthy this company is but something is a little fishy going on if you ask me.

mc
Review №77

This was my first time coming here and I will say I was very impressed. This place was clean, honest and not the typical pushy automotive shop. Dustin was very informative and took care of me as well as everyone else that walked in with great respect. I would recommend this place to anyone.

Ab
Review №78

Good service

Ch
Review №79

I have used Dillions Automotive for the past 10 years and never had any issues with any of the work done. Staff is very knowledgeable and reliable. Would highly recommend if you are looking for a trustworthy auto repair shop!

We
Review №80

March 13, 2020This is still the best place to go. The staff always great me with a smile, and the waiting time is not bad. Waiting is actually enjoyable.Thanks Dillons.Wendy::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::Dillons are my absolute favorite place to take my car for repairs or service.They have excellent service people in the front office and in the repairs area.Everyone there cares about how you are treated. The people there are so nice, and listen to your concerns and act on them.They have helped me out with a vehicle to used a couple of time, and it did not cost me anything, except for gas.Their prices are comparable, and probably less than other repair companies.To have work done on your car you just go there and leave your car, or wait for it. No appointment needed. The waiting room is large, comfortable and there is TV and tea/coffee.State Inspection and so fast you can barely finish your coffee (that has been my experience).I am so happy with the experiences that I have had with Dillons Auto that I definitely recommend them.

C
Review №81

My wife has been using Dillons for a long time and has always been very happy with the service. I was using Audi West Houston to service my Audi, since it is close to my office, but they have messed up and cost me quite a bit of money and a lot of hassle, so I will stick with Dillons from now on.

St
Review №82

I always use Dillons for both my vehicles. They are always quick and thorough on repairs and contact you before they start on something they found.Very professional, highly recommend them for everyone!

Ch
Review №83

I recently moved to Houston from Saint Louis and have been searching for a new mechanic that I can trust. Im glad I found Dillons. Front desk guys were super nice, waiting room was clean and had coffee/bottled water, and my oil change was 20+ dollars cheaper than what the dealership charges. The last time I took my Traverse to have an oil change at my local Chevy dealership I waited over 3 hours. I was in an out of Dillons in 45 minutes. My Malibu is due for an oil change soon so Ill be back for sure.

Es
Review №84

Very honest and friendly personnel, I felt confident to just drop off my car for oil change and let them tell me if there were something else that needed to be done. They didn’t try to get extra things done, which is not the case in other places I have been to. I will always come back to this place.

Ja
Review №85

As always, Dillon provides excellent service and i have always been with a customer friendly staff. Works with you to make it as easy as possible for you, and promptly informing you on status of their service. Thanks

Ke
Review №86

Dillon’s was easy to work with and the experience went smoothly. They were helpful in diagnosing the oil leaks on my daughter’s 2005 Honda CRV and after a consult we decided to do part of the needed work. All handled very professionally and respectfully. Job was done the same day. Cost was reasonable for the work also.

Ed
Review №87

I only trust two shops with my 20 year old car and one of them is Dillon’s. Always professional with fair pricing. I’ve never had an issue with their service and I trust them implicitly.

Ro
Review №88

Had my heating system replaced. Work was done quickly and at half the price of the dealership’s price.

Gu
Review №89

Customer service is awesome. They keep you informed all the time about the status of the repair or service... and they have a secure after-hours drop-off system. The quality of the work and parts is top notch. Very honest people to work with... prices are competitive... I highly recommend this auto repair shop. Very pleased with the quality of the service.

Jo
Review №90

We take both my wifes SUV and my truck to Dillons because we trust the entire team. Ive taken at least five different cars that Ive owned and most recently a classic car I purchased. Dillons has the ability to do quality work at a good value on complex modern vehicles or 40 year old classic vehicles.

Ja
Review №91

Customer service was awesome. The repair details provided allowed me to decide what I wanted to be repaired and what could be done at a later date. I consider that the price was reasonable as well as the time to repair was also very reasonable.Also I was able to rent a vehicle from them for $25 and I was able to run me errands as the car was repaired.I am sure I will go by Dillon’s the next time a need my vehicle to be repaired.Thanks

ma
Review №92

We’ve been going here for the last five years and the friendly attitude makes a huge difference! The place has a vibe about it that says that it is about service and not just a money making operation . That kind of thing keeps a loyal customer. Professionally, they’ve never steered me wrong and have never overcharged me for something. I’m just looking for a fair deal when I walk into a repair shop. Dillons gives that to me.

Er
Review №93

I’ll take my car here for all of its needs. The staff is great. Most importantly, they are honest!

Je
Review №94

Love this shop. Im going to use always a lot in this review, but this is my experience:These guys are always honest. The shop is always spotless. My wife has always been treated with the same respect as I have. Their prices always seem fair and the work is always done promptly.

Ka
Review №95

Dillons gave me fast service with a very fair price! They were very polite and clean. Oh yes, I loved the covered entryway! I will go back!

Ca
Review №96

I love Dillons. They are honest and get the job done quickly. We have used them several times. If there is going to be a long wait for your vehicle, they will shuttle you home, or even have on site rental. I took my car the last time for an inspection and was out within 25 minutes! I highly recommend this company

Ch
Review №97

I can’t say enough about the staff here. They are the best & always go above & beyond.

Pa
Review №98

Sunroof Problem.Resolved in a timely manner.Honest, professional and reasonable.Delivered as promised. No surprises.How refreshing. Highly recommend!Thank you Corey and crew!

Ja
Review №99

I recommend Dillons Automotive to anyone needing automobile services. They service their community with pride and fairness. If you dont need a service...no worries, theyll tell you. Theyre not in business to take advantage of, but to care for their consumers. Love, love, love them.

Br
Review №100

I have been taking my car here for about 3 years now. They have reasonable prices, professional employees and great customer service.

Information
84 Photos
100 Comments
4.9 Rating
  • Address:5755 Katy-Gaston Rd, Katy, TX 77494, United States
  • Site:https://dillonsautomotive.com/
  • Phone:+1 281-395-1100
Categories
  • Auto repair shop
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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