WARNING!! I have been trying to cancel my month-by-month membership for nearly five months and am still being charged. They keep giving me empty promises that they will take care of it. Anybody giving this place a good review has probably not tried to cancel their membership.

Absolutely love this gym. Its a great neighborhood gym- smaller but with plenty of options and I never have much trouble waiting for equipment. The front desk staff is extremely friendly and helpful and theres none of that judgmental atmosphere that you often get at gyms. Its kept very clean and the space is beautiful and well-designed, and they offer personal trainer services, too! Thanks for everything!

A pretty good gym, one of the better ones in Kansas City, Missouri. Lots of high-quality equipment and from the looks of it also new. The personal trainers and instructor seemed very professional and friendly. I tried the climbing wall with a friend of mine and must admit it was a great experience.

This gym is the real thing in a throw back atmosphere. Free weights, cardio, punching bags, anything you would need to get a good workout.

Perfect. Laura Johnson is incredible.

The Port Kc is absolutely amazing! I’ve been a member for several years now and I couldn’t have made a better decision than becoming apart of such a friendly and hard working gym family. I’ve had the opportunity of befriending so many wonderful people along the way, and the atmosphere is inviting and supportive. Joining this gym was definitely life changing for me, on a personal and physical level.

Its nice too come early or late as you like and have the place all too yourself to get in and out. Couldnt be happier

The atmosphere here is incredible! The staff is the most friendly staff I have ever encountered at any gym, and I have visited many gyms in Kansas City area.The trainers are passionate and committed to their clients. Started working out here in 2016 and have already made so many new friends that have turned into family. Definitely recommend joining this gym, there are many different trainers with all different types of backgrounds... the classes and the accountability from the trainers and gym members are why Im here training! Whatever type of fitness goals you have they can help, Sheri and her staff are great!

Can’t say enough good things about this facility! The gym has everything you need for whatever level of fitness currently at and the opportunity to grow. The people at this gym is what really make it great. Diverse community with a common goal to improve humanity in all ways!! Lift heavy, lift light, heck don’t lift at all, just come ready to get some work in and you’ll still enjoy the place. Stop by sometime and check it out! Tell Sheri, Andrew sent you!!

My wife and I have been at this gym for a several months now and absolutely love it!! We’ve worked with Sheri (owner) for personal training and have nothing but great things to share. She tailors workouts to our needs, has an eye for correct form, and keeps things fresh with new movements constantly.I’ve noticed that Sheri has welcomed every member by name that has walked through the door while I’ve been there. The other trainers are also friendly - you can tell it’s a positive community. The gym also has much more variety than where we came from, it just doesn’t compare.I had never met Sheri prior to walking into the gym my first day. I was referred by a friend and decided to give it a try, and I’m hooked. The few negative reviews about this gym from others is inconsistent with everything I’ve experienced. It made me so sad to read them because of this (just saw them tonight), so I felt like I had to leave my experience.

This gym is pretty awesome. Its never crowded and the classes are really and truly for everyone.The classes are everyday but Sunday and they are pretty legit and vary daily. Sometimes I have no idea what Im doing, and the instructor will come over and help me. Sometimes the personal trainers/owner are just hanging around between sessions and will offer help and guidance if needed too.The other gym members are super nice and welcoming and often gather in the juice bar upstairs to chat after workouts.Im definitely not the easiest person to work out with but its been really positive, which is rare for me to say cause Im super negative.There are people in this gym from every range of fitness level and the gym even has a uniquely cool vibe being below a juice bar.I highly recommend it.

Amazing gym with amazing people. This place will help you get to where you are trying to go on your fitness journey.

What an inviting atmosphere! I’m not sure if I’ve ever experienced a gym with members this friendly and willing to help you along your fitness journey. It truly feels like a family and I love that.

Not intimidating. People are there to workout and help others when needed. Open and welcoming environment

The gym has everything one might need for a good workout.

The port kc is an amazing gym, I found a gym that has it own little community, full of support and someone is always willing to help me whenever I’m here. Love this place.🙂🙂

AVOID THIS GYM. My membership with Golds Gym transferred to Port KC last year. I never stepped foot in The Port KC, and asked Sherri to release me from the contract, especially since my cancellation was not properly handled before the transfer. When Sherri FINALLY returned my email, she stated that the billing company was the only one that could handle the cancellation of my contract. When I tried to cancel through the billing agency, they told me that the $302 past due fees could only be waved by Sherri; a huge detail Sherri failed to mention. She has been completely unresponsive since then.While I understand that Golds is the one to blame for not properly cancelling my membership before the transfer, Sherri seems to not have the decency to fix the issues that only she has the power to repair.

Amazing, knowledgable and supportive staff. They really have made an effort to create community and a family atmosphere in this place and it has worked! Everyone seems to support each other in whatever their journey is.

After working out at 24 and some other nationally know GYms, I found this to be a good spot to come and focus without having to fight for equipment. The trainers were very informative and knowledgeable . As a person that cares about my workout I felt comfy in this place knowing it provided what was needed !

HORRIBLE customer service. Ive tried to call, leave voicemails, and write emails to The Port KC to no avail. Stay far away from this location, Sherri is a literal scam artist. I canceled my membership back in march and Im still being charged 5 months later. Now Im forced to pay out of pocket to take legal action to get this resolved. Worst experience with a gym ever!

Sheri (the owner) has been telling me shed cancel my membership since MAY. It is now December and Im still being charged. Enjoyed my time training there, but would have never joined if I knew they ran their operation like this.

Kept charging my bank account for two months after i canceled it, never got refunded as I requested over email. Tried to cancel many times, insane. Apparently reading over the reviews there’s a trend of this going on time and time again. Avoid this place

Would give zero stars if possible. I was a member of the Golds Gym in Westport that gave a two weeks’ notice and closed down in December 2017. Before closing, they notified all members that they would be transferred to The Port KC Fitness and Performance. We were instructed that contracts would now be under the ownership of Port KC and all negotiation would go through them. I was on a yearlong contract with Golds Gym that I was paying monthly through the billing company ABC Financial. Again I was paying month to month – I did not pay in full.About the Gym: Port KC is a tiny gym with little equipment. The entry to the gym is in a dimly lit back alley with hardly any parking. Not a good place for my wife to be parked at for an early morning or late evening workout. It was not similar to the commercial gym that I had signed up as a member of Gold’s and Port KC was not the atmosphere I was looking for. You can understand the frustration when you are still being billed for something you no longer want to be a part of or signed up for.I spoke with Sheri, who I believe to be the owner, and she mentioned I would need to go through ABC Financial to see if I could cancel my membership. ABC Financial told me Port KC was now legally responsible for the contracts. ABC Financial told me I could cancel my membership with no cancellation fees or buyout required if the Port KC gave permission to ABC Financial. Instead Sheri claimed she could not get legally involved and that her lawyer told her not to get involved. Golds no longer has ownership to the accounts. Port KC is the account holder but took no responsibility to help out people who were screwed over by a big corporation like Golds.Since Port KC is a small business, I would expect more flexibility, customer service, and compassion but instead what I received was dishonesty and theft. I bought out my contract out through ABC Financial for both my wife and me ($291.70) because collection services would be initiated if I did not pay. Obviously, this money went directly into Port KC’s pockets since the accounts were all legally transferred from Gold’s Gym. I would completely understand if they could not reimburse me for the money if I paid in full for the membership to Gold’s but I did not pay in full. I still had 7 months left in my contract. It was monthly billing and they had the chance to make it right. I asked Sheri to reimburse me for the money that I just directly deposited into the Port KC account. She has thus ignored emails and calls. Offered to meet one time in person but when I followed up she never responded. I have sent about four follow up emails and still no response.

Great neighborhood gym, owner/manager is very personable and always willing to help out. I always feel at home.

A great place to workout and feel great. No bad attitudes, just one big happy fit family.

This review is a reflection of The Port KCs affiliation with former Golds Gym Westport. Golds Gym Westport transferred all accounts to The Port KC without offering any details of the transfer (1 email 2 months after the gym was effectively closed). Many members joined other gyms in the area prior to being told PAID IN FULL and UPFRONT memberships (paid for 1 year all at once) would 1) not be refunded 2) transferred to The Port KC. Not only is this egregious and borderline robbery, they continue you to charge you an annual fee without telling you, even though you have never stepped foot in the gym.

Great place to get a good workout. Awesome owner & trainers.

Forget any of those haters below, it was my first day and it was obvious how much she cares for the people who use her gym, she even bought soaps and towels for people to use when they get done, oh and she has soooooo much equipment, and membership isnt very pricey and its open 24 hrs, oh and they have a class for everyday of the week😂 bottom line her gym is absolutely amazing and Im telling all my buddys about it💕

Poor and little options in equipment, some falling apart. Tiny area to work out in and invasive of space. The music many times is blaring, so its hard to hear ones own preference. At night, many times it is left completely empty, so leaving through the back alley can be intimidating. Communication is difficult, if one as an issue, responses are not prompt. Do not trust The Port KC.

Awesome Gym!!! Great atmosphere!!! Staff is incredible!!

Awesome place great vibe and the trainers

Okay, just here because they transferred my golds gym membership.

Great atmosphere!