Excellent service and great prices. Service is fast, friendly and convenient.

Very satisfied with the job they did on my old truck (1994, 1500 chevy). No other workshop wanted to do the job due to the age of my truck, they took the job and did it very well, it was excellent, the price is reasonable and very professional.

Great place. They do as they say and nothing more. Excellent advisors.

Great service. Kept me informed about all work that was needed.

Very professional, they know their stuff and will not sell you something you dont need. Honest and I would recommend them to anybody

When they couldnt fit me in for an oil change I asked if they could recommend another shop. They kindly recommended two other local shops. After getting my car serviced from one of the recommended shops I am truly grateful for the Sams employees excellent customer service and honest recommendations!

Sams is the place to go if you live in north gladstone. No hassle, no markup, no trying to sell you what you dont need. Good guys.

The guys there are very accomodating! Always a great help!👍

I have used Sams Service Center for over 25 yrs. I have found them to be knowledgeable, fair and reasonably priced. Other than warranty work, I have used them for all my service repairs and have been completely satisfied with their work. I would highly recommend them.

These guys do great work and the customer service here cant be beat!! They are honest and straight forward. Rick at the front counter is so nice! He is the perfect customer service representative!!

These guys are reliable. My whole family takes their cars here if anything goes wrong with them. For 20 years we have been taking our vehicles here and they have NEVER done us wrong.

Its good.I been there a few times.They did what I took my truck in for and didnt try to sell me anything else.

Have taken multiple vehicles and my wifes family has taken their cars here for years and years. Great service.

Always had excellent service from Sams!I am a care giver & dont have a way to drop off my car and leave it to be repaired. Every time I have needed service they work with me & furnish free transportation to & from my home. I realize that I dont live very far away & they probably cant do that for everyone but It certainly proves to me that they are willing to do everything they can to help their customers.I have not met or done business with anyone nicer that Rick & BradThey definitely stand behind their work. My last problem was an oil leak on an oil level sensor. We discovered that the sensor had been replaced by Sams & was still under warranty. They replaced it free of charge & saved me $400.

Honest. Not something you get these days. Came recommended by a friend and will recommend myself.

We started with Sams service center about 17 years and 8 cars ago. Shortly after starting with them, my wife noticed an oil leak on the garage floor. I crawled under and got a sample on a paper towel and called Sams to see if I could get in and could they fix whatever the problem was. Mike wanted to know the size of the leak and the color. I told him and he said it would be OK to bring it over. They raised my car on the hoist as soon as I got there. Since I didnt have a way home, I was waiting for however long it took to fix. Mike came out of the shop after maybe 15-20 minutes and told me it was a leak in the brake line, that a screw had come loose, and they tightened it and it was fixed, and the charge was $14.89.I was shocked. I told Mike how surprised I was at the service and associated low,low cost, that he could have kept the car all day long and charged me hundreds of dollars and I never would have known. He said they would know and we dont do that. We want all your business for as long as you live in Kansas City. They have all our business and do great work. Ive told all my friends about them. If you are looking for a service center that will surpass your expectations on service, provide top quality parts and no seconds, have a great warranty policy, and are reasonably priced, Sams Service Center is the place for you, too. When Mike or Joe tell you they will take care of your car, they WILL take care of your car. I am so glad I found them so long ago to take care of all my familys vehicles. They are trustworthy, honest, and more than fair, and their work is excellent.

Sams Service Center is great. They keep my ancient car running at reasonable prices. They do quick work. They will even drop you off somewhere if they are going to have your car for long periods of time. They dont peddle unnecessary repairs and they explain where costs come from. They are very friendly and courteous, hard to find in a mechanic.

Courteous, knowledgeable and they have the experience to do the job.During the last several months I have been in contact with Rick Noller of Sam’s on nearly a weekly basis. I elected to have the engine replaced in my Suburban rather than sell the car. A replacement engine was located and the swap out took only a week. During this time I was given updates on overages and the problems encountered. After driving the vehicle for 3 months other problems with the engine developed and the people at Sams coordinated with the rebuilder of the engine and tried to resolve the problems at no cost to me. The problems continued and the rebuilder decided to replace the engine a second time. Thru all of this Rick and I were communicating with each other and I really don’t know how the whole process could have gone any better. Would I have this work done again at Sam’s?DEFINITELY YES!

I have been using Sams for over 5 years now. Not being a mechanic myself I needed people I could trust. I needed people that gave good service. I needed people that would tell you what was wrong with your vehicle and not extra things you better fix or else. I needed people that got you in and out for repairs in an extremely timely manner. I needed people that would not be afraid to stand by their work and guarantee it to be done and done right. Sams is without question fulfilling all of the above qualifications and then some. I have referred other friends to them and they too have not come away disappointed.In this day and age of lack of customer service Sams does it the old school way, they actually take care of their customers. Dont plan on going anywhere else in the near future. Why should I? Sams aint broke no sense in fixing it!!

Amazing service and honesty. My whole family and I have been taking our vehicles to Sams Service Center since 2002. We have never had a bad experience. Honesty is hard to find in the auto mechanic world and Sams is the only place we trust. They stand behind there work and they only fix what needs to be fixed.

Sams has always delivered top quality service without selling you a bunch of stuff you dont need. If they notice an issue developing they will flag it to monitor until it becomes a real problem. Honda told us we needed brakes, which Sams did replace 2 years later. They are one of the few trust worthy shops around the northland.I not only take our personal vehicles to them but also our company fleet. I highly recommend them to anyone needing a great shop that will take the time to get to know you and your cars.

Sams has been my mechanic of choice since 2001. Fast, friendly service! Great place to go for state and pre-buy inspections. Every repair job Ive had done there has been done right the first time and prices seem to fall a little lower than other places I have used. Mike, Joe, Brad and the rest of the team are a textbook example of what automobile service should be like.

I moved here from out of state with an older vehicle. I needed a service center that I could trust and someone recommended Sams. Three years ago I took my van there and I havent gone anywhere else since. Ive always been treated with courtesy and professionalism and, more importantly, the work they do is done right the first time at a reasonable price. Ive been places that tried to do work that didnt really need to be done or could wait. Sams is not one of those places. Im absolutely comfortable giving the highest recommendation to Sams.

I have been in and out of Sams Service for well over 35 years. They have ALWAYS treated me well and have consistently been straight forward and honest. I have sometimes spent big $$ and sometimes much less than it could have been. The other day I only spent $20, and I know other places would have produced a bigger bill.

The customer service is excellent, and the guys here really know their stuff.

For the last 20+ years I have recommended Sams Service to anyone that asks and several that didnt. Mike Carpenter and the others run a fair and honest business. Most shops today only switch parts. These guys have repaired and rebuilt parts on a few occasions saving me money. I even have my adult children keep their number programmed on their phones. I know that they will be taken care of 24 hours a day because Sams demands the same honest service from their tow truck companies that answer the phones after hours. And we all know that finding an honest tow in KC can be pretty hard.

The guys at Sams are great! They are quick to give quotes and friendly. We have been taking our cars to Sams for over 20 years. They dont push you into anything you dont need and the price is half of what the dealer charges. Try them, you will like them!

A nice place to get good car service

I love this place!! Its the only shop my family trust!

Thanks to Rick. Rick was great to work with, he went the extra mile and did it with a great attitude and a smile. Thanks again to you and your staff.

Very helpful and thoughtful staff. Answered all of my questions and went out of the way to show me what I should be aware and conscious of.

Repaired stabilizer bar with new bushings within a couple hours.

I have used Sams for more than 10 years for my cars. I have always felt Mike and Joe were honest and appreciate their work. I bought a car for my teenage daughter recently and they looked it over for me before we bought it. If they are not able to fix my problem they have consistently sent me to local quality people. I would recommend them!!!!!!!

They do great dependable work, honest and always helpful and willing to go that extra mile to help.

I have had excellent service each and every time I have dropped off any vehicle I own. They do good work and usually complete repairs the same day I leave it, and if not, I receive a phone call letting me know why it cant be.

We had to have our AC unit fixed before we moved to Phoenix - it hadnt worked at all for 2 years. They worked with the Dodge dealer to get the work done under warranty! And its now survived 2 summers with temps above 115°! Saved nearly $1,000 too! Always did honest work for me.

Always have the best service and experience with Sams. Weve been trusting them with our transportation, from regular service to major repairs, for decades, and can only highly recommend them to both friends and family.

Always great service at Sams. The staff is friendly and knowledgeable. The quotes are honest and there is always communication during the repair process. You wont find more competitive pricing and expertise in the Northland than Sams for everything from Ford F-150s to BMWs.

We took our car to Sams because it was recommended to us. Our car had been acting funny—all the inside and outside lights flickering and then turning off completely whenever we drove it. The mechanic at sams told us it was probably just the battery, which we told him we had just replaced the battery 6 months ago so it couldn’t be that. He tells us he that they are too busy and he doesn’t have time to look at it (or even diagnose the obvious check engine light that was on) because it is “probably just the battery.” He then refuses to service our car! My husband had to get to work at that point so he drove the car to work, then home. The next day we find out that the alternator in our car is broken, and now our car is completely dead and sitting in our garage, all because Sams refused to take our car! NEVER EVER going back to that place!!

I last used Sams Service Center in August, 2015 an have been taking my vehicles there for at least 10 years. They are fair on price and helped me save money on a couple of older cars by finding used parts (sub-frame, etc.). I have never had to take a car back for inferior work. They have always did the work in one day or didnt miss their estimated completion time. They give good estimates on costs based upon your description of problem or after a brief inspection of the car. They explain the problems and solutions very well. Highly recommend them for all work like brakes, suspension, electrical, timing belts and general engine parts replacement and repairs. Also, they have given me rides back home when I left my car/truck. Nice service.

Had a very unpleasant experience with this auto service shop. Had my car towed in because it would not start. After being charged and assured that my car was fixed. On day two after getting my car back, my car would not start again. I contacted Sams to make them aware of the problem. I was told it was up to me to tow the car back to their garage so they can try again, to fix the problem that there were originally supposed to have fixed. Needless to say I took my business elsewhere and do not plan to return or recommend anyone who wants their vehicle fixed.

My brake light was showing and since my car has over 100,000 miles I assumed the worst. Took it in and they were friendly and professional the whole time. Got me in and out quickly and it only cost me $47 because the rear brakes needed adjustment.

Great staff Great Food 👍

About 8 years ago I moved to Kansas City and was referred to Sams Service Center from a friend. Mike and the team there always communicate well and are upfront about what needs to be done and how long and how much it will take.For almost 8 years and more than 7 cars later, we continue to take our cars, families and friends to Sams. Because we know they will be treated well.

Ive been getting my cars inspected here for 3 yrs now, and think the shop and the owner/employees are exceptional. I would recommend the shop to anyone I know (living up north).

Went to the shop on 12/22/2017 with a problem of poor heat in the dead of winter and a squeeling noise coming from the fan belt. Was charged $524.09. $237.84 for a fan clutch, $104.50 labor to replace it, $47.50 labor to remove the fan belt to diagnose squeeling noise, $31.08 for belt tensioner, $66.50 labor to install it and $13.45 for shop supplies. Guess what? After all that money, I still have no heat! Went to another shop I trust. They informed me that I was WAY over charged for the fan clutch (which I may or may not have even needed) and the squeeling noise was simply an old belt. (probably didnt need the tensioner either) They GUESS at what MIGHT be the problem, and when theyre wrong, too bad. They expect you to give them more money to keep guessing. NO THANKS!! BTW the heat problem was a clogged heater core. I have doctors charging me hundreds of dollars guessing what could be wrong with ME. I dont need the same from auto mechanics. Rip off prices and guesswork. Go somewhere else! UPDATE after reading your response.A- Theres nothing wrong with my memory. B- This vehicle has NEVER overheated. I told you it was fluctuating between 190 and 230 degrees, and that I had no heat. C- If I were a rich guy in a new Camaro or Corvette Id want a GM part. Im not. Its a 95 Astro Van. You might want to give the customer a choice of different (cheaper parts and let them decide) I understand youll have a different opinion on what went down and how, so Ill say to your customers, just be careful dealing with this shop.

They are the best.. trust them completely to take care of my Rav. They are my best friend.

Was expecting good service.. Took them much longer than quoted, charged more than they quoted, and after telling me what the issue was quoted Id say close to $500 more on the services I could do myself in probably much less time than they could (Im not including services I could obviously not do myself). Did not work with us one bit, dont think ill be going here again nor will I be recommending these guys to ANYONE! Might have gotten me for my money if I didnt know a little about cars. Big disappointment.Edit: Noticed my check engine light came on shortly after I left. Opened my hood to see that something was unplugged that was not related to the original diagnostic I took my car in for. Found out this was for the exhaust gas re-circulation (EGR) which when plugged back in fixed my check engine light problem. I figured this was no coincidence in order to get me back in the shop. This is the kind of place that gives auto repair shops a bad name.Edit: the owner, Brad, contacted me to rectify the situation by giving me a refund of the fees I deemed Un necessary, however not before berating me. He did not believe that they could have made a mistake and said they clearly told us there would be additional fees. I can tell you that his definition of clearly must be different from mine. Instead of owning up to the mistake that they made and apologizing he attempted to make me feel as if I was in the wrong. I can tell you, Brad, that if you call all of your customers childish that, as you said, people of my generation wont find working with you pleasant. If you do decide to go here talk with Mike instead. At least he was apologetic and pleasant.

Owner was so rude, no proffessional, i came in asked for the light resetting, they said they can do that and $111 just for the light reset, i agree to pay, end up light still on, problem wont fixed amd make me to pay cash to get my car back,, Call me idiot and hung up the phone on me,How did you treat their customer like that, dont ever bring your car over to fix

Great customer service here, kept me updated on my car and was very affordable. Felt like just honest, good service.

Amazing car care & help anytime recommend to everyone to use Rick is amazing help & PATIENT WITH ARE QUESTIONS !!!!!!

The guys at Sams were courteous, punctual, and professional. The bill matched the estimate and the work was done as expected. What else could you ask for in a repair shop.

Pleasant experience. Friendly personnel. Began work immediately and fixed the problem. Reasonably priced and gave a guarantee.

A good honest shop with talented mechanics. My new go to shop.

This is the only shop I 100% trust to take care of our vehicles and do so in an honest manner.

Always excellent service, above what is asked, polite and willing to help. Best place for automotive service in the Northland of KC!

Fast, friendly, honest. Can’t ask for more

Wish there were a zero rating available. My husband used this group with no problems, but their rudeness to me became so bad I had to refuse to be the one to drop off a vehicle. When they didnt know it was his car, they routinely quoted me a different price for the same work as they quoted him. Took my sisters car a few times, and had similar problems. They speak down to women and rip off customers that they dont consider to be their regulars. Never again! Try Gladstone auto at 7109 N. Locust!

My whole family has trusted Sams Service Center for years and years. Always fast and friendly service without worrying about an up-sell.

They did great work at the price they promised and they had it all done the same day.

This place told me i needed 1200 dollars worth of work for ball joints i drop it off with them and when i get home i get a phone call - we need half down before we can start (( ive had alot of work done here i thought this was strange ive never had a shop ask me for CASH up front it seemed odd and it pissed me off ))i immediately woke my wife up ( who had just worked a double shift at ford and was exhausted and had to be back at work in 6 hours )i woke her up and told her i need to get my truck immediately its an emergencywe went up there and i told them thanks but nevermind they gave me my keys i drove away-- i took my truck home and in the course of 3 days took my truck to 2 extremely reliable shops without saying anything asked them to look at everything under my truck when they came back and said NOTHI G IS WRONG WITH YOUR TRUCK i asked them to inspect the entire front end BOTH SHOPS SAID NOTHING IS WRONG WITH YOUR TRUCK i told both shops please look again look at my ball joints they again said NOTHING IS WRONG in fact they both claim my truck is in exelent shape--- i was going to dams auto service last year to fix my truck up based on the reviews i picked sams i spent about 800 bucks last year at this time mostly on suspension i was gone for a while and this time came back to his shop wanting to fix anything possible i could find the truck had been sitting for 8 months and the month before i took it to sams we started using it alot againi had a couple thousand coming and planned on fixing my truck real nice for my wife and completely redoing a old car i had just bought for myself was going to be all at sams-- man you crooks tried to take me for 1200 that old man at the counter is a thief so is his mechanic they both lied right to my face you slimeballs could of gotten work for your shop my truck my old car i just bought even i told a few people whenever i saw they needed a shop hey these guys on n oak wowno more ill take my vehicles elsewhere yall just screwed yourselfs outta some work most lickly jacked me last year i was to busy at the time you didnt catch me slippin this time tho DURTY

It was my first time there wasnt sure who to go to w all the shops on north oak i lost a great mechanic in platte city to health problems so didnt know where i was going to next that i can trust these guys were very professional and nice even offered me a ride to get my car who does that and they beat every one elses price for the job i was having done ! brads, kevs they beatem all !!

Very friendly and helpful. Didnt push me to purchase options I didnt need.

Thanks to them Im making a 12 hour trip in my car with no a.c. Lovely! They did not listen to me, and they fixed the same problem with the same solution, and charged me $30 more than what I paid originally the first time. Will not be returning.

Great service fair price

Great service Great people Fair prices

I got up early in the morning so I could be there when it opened. They remembered my name, told them what I needed, and the work was completed and I was out of there by 8:30.

They really work with customer

Honest and very friendly

Honest good service

They do good work

Great Service the old way ....

Priced manifolds here. And was way to high.

Honest and reliable and personable.

Always reliable and honest

Fair and honest work!

Amazing people!

Friendly staff and clean facilities!

In and out!