Ive been a customer of Shelbis for years. By far the most responsive and helpful people Ive ever had the pleasure to work with. My experience has been nothing but positive for years. Weve built a great relationship and shes never failed to answer any questions. Her team goes above and beyond to make sure youre taken care of. They are all knowledgeable and Im happy to be a customer to such amazing people.

The office is professional, knowledgeable and responsive. Speaking with them is easy and they are always friendly and willing to assist.

I havent had their insurance for a couple of years but still get harassment emails from them. Told them to stop but not happening so far so thought I post this

The team is honest and prompt. They are incredibly knowledgeable and can answer any insurance questions you have.

Excellent staff with great customer service. They truly care about their customers needs and are always there help!

Partnering with Shelbi and staff has truly been a pleasurable experience, You can expect 5-star customer service from a staff of competent, courteous, friendly people.

We always recommend Shelbi’s Agency! She’s great. We send friends here.

Shelby Neel and her staff have been a joy to work with. They are very knowledgeable and always fast on the responses for any questions or problems that may pop up.

When I realized that the cost of my homeowner Insurance Policy had doubled in only 3 years (without ever filing a claim), I decided to shop around. After getting several quotes, I chose to go with Farmers Insurance. Shelbis quote was the most competitive, and provided coverage that exceeded the other companies. I was a little nervous at first, as changing Insurance company is usually time consuming. However, I was pleasantly impressed! Shelbi made the process extremely simple and seamless! It was a no-brainer to also switch my auto policy as well, this way I was able to take advantage of additional discounts. I even received a discount for being a medical professional (no other company ever offered this to me). It has being over a year now and I can say with confidence that I am glad to have Shelbi and her team by my side! Keep up the good work!

Shelbi is a great agent!! Always responsive to all of our needs and questions.

Shelbi and her team are top notch. Not only do I recommend her to my clients, I also personally use her as my agent! I know she has my back and I trust her as a person. These are characteristics that are found less and less in todays world. If youre considering getting new insurance, or switching insurance, you HAVE to give her a call. You wont be sorry! -Dan-

Grateful to Shelbi Neels agency for providing our nonprofit, LifeGuard Youth Development with affordable coverage. As a nonprofit, making every dollar stretch is critical. Thank you Shelbi and team for providing us with affordable coverage and impeccable service!

We mainly work with Stephanie and she is always so professional and caring. this agency is always looking out for our best . they do their best to save us money. Ive always had positive interactions with everyone at this agency. they will have our business for the future.

Shelbi has always been there to answer all my questions with her vast knowledge of the insurance industry. She is not only knowledgeable, but energetic and super passionate about her business. I have been her client for over 4 years and I wouldn’t go anywhere else for my insurance needs.

The have done a great getting me the best value for my money.

Harassment seems to be their calling card. Speaking of calling, it happens every day despite never requesting a call and explaining the their rate was laughable compared to others. Amazing they can call daily for weeks, yet never leave a VM, just hoping you dont recognize the number I guess.

Shelbi is the best insurance agent Ive ever had. She is friendly, knowledgable, and will sit down with you and explain anything you want to know. We have had a total loss with one of our cars and the whole team made it super easy to understand and deal with. Do yourself a favor and call them now!!

If you want anyone in your corner it’s the Shelbi Neel Agency! Knowledgeable, personable, and practical when it comes to your needs regarding insurance isn’t something to be laughed at. From helping insure our whole life to answering a quick question regarding a new puppy you want to bring home these ladies know their business and never fail to give the best customer service. Highly recommend!

We have found that Shelbi Neels Farmers Insurance Agency to be responsive and extremely helpful in meeting our insurance needs. We bundle our home owners and car insurance through Shelbis agency and everyone of her employees have been courteous, knowledgeable, and responsive. We couldnt be more pleased! - Stephen Jones

Excellent staff, patient, and very informative, they always have a positive attitude and a friendly smile.

I have been extremely glad I switched to Farmers Insurance and couldnt have asked for a better agent than Shelbi Neel and her staff. They have saved me hundreds and are always available when I need them most.

Best agency around!!!! If y’all would like to support an amazing Kansas City business with top notch customer service, The Neel Agency is all you need!!!!

Shelbi has been great to work with. Good value.

Not only was Shelbi able to provide us with affordable coverage, but her customer service is far superior to what we experienced with other agents. Shelbi and her staff provide us with timely answers and solid advise. I give her the highest recommendation!

What a great agency! Theyve gone above and beyond to make sure that our family is adequately protected and informed. There hasnt been an insurance need that they havent met for us.

Ive been with Shelbi for about a year now and I still recall our first interaction on the phone. She ascertained my insurance needs, offered options and signed me up for a reasonable commercial policy for my truck as well as liability for my small business. Thanks Shelbi and have a prosperous 2020!

Shelbi Neel is AMAZING - great customer service and follow thru - could not be HAPPIER with Shelbi and Farmers Insurance!

Super friendly and knowledgeable agent. A real go-getter to get problems solved. Shelbi performs thorough research to make sound recommendations and answer all inquiries.

Shelbi does a great job explaining what is included in your insurance policy, and what you can do to make it better.

Wonderful people to have working for my family and I. Always satisfied with their work and the Insurance they provide.

Shelbi was amazing. She took the time to explain terms to us every single time. I felt like she was not only my agent but an advocate for us. I have no reservations whatsoever in recommending her.

Shelbi is a great agent who satisfied all my insurance needs. Highly recommend her!

Excellent

Shelbi is an excellent agent and anyone would be lucky to have her. She is always helpful and knowledgeable about all aspects of the business.

The passion that this team shows for their clients and insurance is incredible. They truly want to make sure that all of their clients are properly insured. Did you know if you drive Uber you need to get different coverage? Uber only covers if you have a fare in the car. If you are on your way to pick up someone and get rear ended you are not covered by them. These are things Shelbi and her team can help you with. Anything from life insurance, home, auto, business and renters they have got you covered. I would highly recommend them!

I appreciate the fast and helpful response that i receive about my insurance from Shelbis group at Farmers. Thanks

Shelbi Neel has always been so helpful and I go to her for all my insurance needs

Shelbi Neal believes in great customer service. Always pleasant and willing to work with your needs.

Shelbi and her staff are friendly and takes the time to answer my questions. I would recommend this agency.

Shelbi and her team are professional and ready to always help. I highly recommend her office.

So easy to work with and have had great service!

The best

Friendly people,