The machine where you can pay your bill was broken. The representatives taking payments were very happy to tell people the machine was broken, and to wait in line. They refused to take my cell phone payment, and when I made my internet payment, they refused to take any change, so I still have a 5 cent balance on my account. This store is a complete mess!!

Always a pleasant experience at the Lakewood Spectrum store. Jane Zolynas was very knowledgeable and very kind to work with!

Since they started selling mobile phones that is the biggest problem with wait times. Two customers before me waited a half hour and left without being served. They need employees just for phone and other employees for internet/cable. Personnel don’t take people in order. They need a numbering system and not deviate from it. This store is not run well at all.

People were there to help. I was taking back my router. Fast service.

One of the employees pulled up my phone records and sent them to people she wasnt supposed to. Be very careful.

In and out very quicklyVery nice easy atmosphere

Just returning the landladys cable box and they were very pleasant

Internet is slow and lags been having problems this week not getting a simple problem fix

Seriously the worst internet Ive had since the old phone line dial up. Cuts out multiple times each and every day. Not worth the money. Pitiful

Wanted a new phone and moble service. Could only do it with automatic payments which I didnt want. Tried to pay my bundle bill with my debit card and it was declined. Went to my ATM afterwards and the card worked just fine. I was not happy with my experience with Spectrum at all

Best deal in town for cellular service. I have never had anything but first rate service from this company. Such an incredible experience after dealing with the other big company that everyone hates for years. Highly recomend

Internet and cable should be free for all!

Love spectrum internet but, this store everything you go wait for hours

Really friendly staff. We had to bring in our old router than randomly died and within 10 minutes we were walking out with a new one. They were super busy and still got to us all quickly. Easy set up.

Awesome staff there. I have always been treated with great respect and quick wonderful service at this store. Ive been going there for years because I have 5 different accounts and I have only good things to say about the staff and service there. The store is always clean and quiet and everyone there is friendly and helpful.

Great crew Lisas the best

Both reps were very rude, curt and not willing to help with our new internet setup. Basically shoved us out the door and said they didnt know anything about our bulk internet.

Kove the new store. So updated with all this new technology.

Great Service, always recommend going and try out their Phone Service Spectrum Mobile.

I stopped in with a few questions and was instantly helped with expert information

Switching to Spectrum Mobile was a huge mistake that I seriously regret. Absolutely worst experience! I find it appalling that even though Im set up for auto pay and have never been late on a payment, that theres constant billing issues. Constantly having billing problems, getting overcharged, and then having to (literally every other month since I switched) chat online and go through my entire billing history, being told its resolved, and then one month later having the exact same issue!!!

Its outrageously expensive which is why I dont have cable or Internet. I was in there turning in my dads stuff that he cant afford either! Overpriced garbage is all it is theres nothing on TV worth watching now. Its all lies and More lies

Good help.and experience. Answered all our questions. Didnt take to long the wait was only about 4 minutes considering their Covid-19 protocols.

Easy to pay the bill

The employees here are very nice and very friendly. Someone is always there to wait on someone.

Very very satisfied with hospitalatily

Nice new office. But service is hard to come by

Customer service was excellent. Hooked me right up. Very polite. Customer support was superb. Colleen was the tech supports name. She was awesome!

Ty love the fact i can teach my grand kids at home and keep them safe

The staff is very helpful & friendly also very knolagable . they offer a wide range of products & services for your viewing & cellular needs.....

Very pleasant

Lisa was very helpful and professional in taking care of my problem and answering my questions.

Sales personal were friendly but of no help. Though my service is three them my router is my own so they couldnt or wouldnt help unless I paid them extra a month for their router.

I just signed up for service through Spectrum. All locations in Pennsylvania are closed on Sundays, and I work Monday through Saturday.So I called customer support and asked how I could get my router and modem as soon as possible, they told me not to have it shipped to me, but to drive an hour away to Jamestown, NY to get the equipment.After driving 50 miles, I was informed by a very unenthusiastic employee in Jamestown that they cannot provide equipment to a Pennsylvania customer. I then called back into customer service only to be basically told too bad. The Customer support rep told be that of course they couldnt provide me equipment in a nearby state, and that I should have known that.I regret signing up with Spectrum due to the unorganized and unprofessional manner in which they handled my issue and the obvious lack of care towards their incorrect advice. I will not be picking up my equipment, I will be considering competing Internet service with a better understanding of customer service and experience.

Very friendly and helpful. Needed a new phone, upgraded to a different phone and they were very helpful in what I needed on a daily basis while staying in my budget.

Couldnt help me w anything but being able to sell me a cell phone

Great experience! Thank you for your help

Reasonable I guess friendly people

Great service

Easy to pay bill

Very helpful and nice

Nice staff, helpful and knowledgable, friendly

Very helpful

Very helpful and knowledgeable people.

VERY LONG wait for service (45 minutes)!! The staff is very good but theres not enough staffing. When I got there only two staffers on duty. Both customers were buying phones and it took literally 45 minutes for one and an hour for the second customer. Meanwhile at least 8 to 10 people were waiting ALL that time. Then more customers came in, some stayed some left. EVERYONE was frustrated with the wait and WE ALL felt that because were a captive customer theres nothing we can do about it. SHAME on you SPECTRUM!!!

Place has been closed due to Covid virus regulations. I was nearby and not in building.

Clean & good customer service

Now I hope I have no regrets in switching my cell phone service. Time will tell.

In store is not a bad experience. Just wish they would stop calling to sell other services so often

No way to contact them directly. NONE of the service I requested appeared in my account when I arrived home. SPECTRUM IS THE WORST ANYWHERE!!

Great customer service

They didnt know how to work a computer took four of them to figure it out and still couldnt give me a quote for service at our location pathetic

Great service, polite and personable people. 👍

Very happy with their customer service.

Good customer service

Its so nice

SPECTRUM NEEDS TO HIRE SOME ACTUAL CUSTOMER SERVICE REPS...HALF HOUR WAIT TIME FOR ON LINE CHAT OR THE SAME HALF HOUR WAIT TIME FOR A REP TO ANSWER THE PHONE....FOR THE PRICE OF YOUR PRODUCT ONE WOULD THINK YOU COULD HIRE ENOUGH SERVICE REPS TO ACTUAL;LY SERVE THE CUSTOMERS...

People are great. Equipment is not reliable.

Going back to direct tv have had nothing but trouble with spectrum equipment tired of paying so much for so little service

Always they pay more .

Wait wait and wait

Waited over 30 minutes to pay our bill. Now that you have phone service maybe you should have more associates working. No one even acknowledged that issue

Only cable available - no choice. Prices are extremely high. On a limited amount of income cant really enjoy anymore.

Fast and easy

Their service sucks

Sucks

👍👍👍😊