Great experience! The place is very clean and organized. I had a few questions and Tabatha helped me along the way, she is very nice and personable. The facility is very clean and easy to navigate. Customer service 10/10! Would recommend for everyone!
I decided to go with this storage facility because they are inside and had a good price. Well finally cleared out my storage units and could not be happier. That I’m gone! That good price only was good until Midgard decided to raise the price on me 3 times on one unit alone. Guess they figured your stuffs here, so we got you now. The more units you get the more you pay, not less. That staff is ridiculous to deal with. They almost never have any carts to use. My code quite working twice for some reason which is not good after hours when staff is gone. Doors are broken. And if you try to use the uhual, good luck. Ordered a 26ft truck both times they didn’t have it, second time the battery was dead. Both times I got a lesser 20ft truck for the same price with no discount or offer of anything when I’m getting a smaller truck than what was promised. Staff kept saying,”it’s the same thing, same price!” FYI 26ft truck is not the same as a 20ft. Do yourself a favor and don’t rent a unit or a truck from this place. Also I have 6 oil spots on my new driveway from their uhual trucks. Good luck!
Chandler I believe his name helped us out big time and had a great attitude you don’t see anymore! Made the process a whole lot easier it being our first time searching for storage. Highly recommend this place, very clean environment as well. Thanks again!
Alex and Terrence was so helpful. Moving could be frustrating but with these two amazing level or readiness attitude to assist; it’s stress free. They’re professional and amazing level of customer service. You don’t expect that out of a storage/moving place. They deserve a raise!!!
I have used this company for years and they continue to provide excellent service. The place is very clean and the people are always so pleasant!! If you need a storage unit, this is the place to go!!!
I read the response from management and I dont agree about cleanliness and carts. Someone left several envelopes outside one of the elevators. A week later those envelopes were still there. Someone else dropped a glass bottle of sauce and left it on one of the carts. Young man was picking up garbage toward end of his shift. Took bottle/paper towels but when I went back days later there was still sauce residue on cart. When I rented 2nd unit, opened unit to garbage inside and outside unit. I took/deposited garbage in unit but garbage outside was there 2 weeks later. As for carts yes you have carts but 2 are small and 1 of those jacked up and doesnt maneuver good. One flat (no handle) and one larger (the good) cart. For facility your size you need new/more carts. Your comment about cleanliness for the area: basically saying you dont feel you need to clean because area residents/businesses trashy. I really expected response that would do better not excuses/denial.I love the fact that you are inside when loading/unloading, not out in hot or rain. Facility could be cleaner. People are leaving food, paper, garbage and sometimes I see that same garbage on consecutive visits. They definitely need to order more carts and be better at monitoring if carts not back in the main loading/unloading alley area and retrieving them. I also have a unit at a different storage company. Athough I have to be outside there to load and unload and not as close to me, but because it is cleaner and the availability of carts I would rent with them over renting at this facility again.
Terrence made the experience for us. He was awesome, patient, kind, and all the things you look for from a business. We made a very hectic 900 mile move and each time we called to set up storage or asked a million questions Terrence was there to help in any way he could. That gentleman deserves the credit and as the face of the management office at Midgard Storage on Merrill. Thank you for all of your help.
This company is amazing ! Tabatha and Terrence helped so much today so costumer friendly and upbeat ready to help ! The store was clean top to bottom. 5 star excellence !
Terrence was so friendly and helpful I had to move in a hurry and he helped me get everything I needed and made this such a pleasant experience!
My rent has gone up a couple of time and I was told it it all about Market rates. This is frustrating because the facility has been dirty and the back roll down door was broken for around 4 months. I have not been to the facility in a couple of months so I am not certain if the door has been fixed or not. The customer service in the office is fine however, when dealing with the district manager, they will not work to help out the customers. I have two units with one in good standing and I have fallen behind in the other. The district manager would not help out at all to make any payment arrangements to help me get caught up. Poor customer service and very rude. I would not recommend this place to anyone.
Best storage place I’ve ever used… Tabatha, Terrence and Chandler are very helpful and knowledgeable:)
This location is amazing! I am dealing with a stressful move and I have received nothing but help from Alex and Terrence. I had to come back multiple times because I needed additional storage space. Terrence was understanding and took the time to help me through each situation. Alex was very thorough and helped me with my UHaul trailer. The building is clean and well kept. I won’t go anywhere else.
They can have great prices and the whole set up is very convienient. Doors dont work occasionally though.
My rent has been hiked 4 times (Feb 2020, May 2020, Dec 2020, May 2021) in just over a year. If it was a few dollars Id understand, but nearly 10 per cent each time? Theyll tell you that its all about market rates, all the time while the real estate in the area has gone down and the facility deteriorates. In the 7+ years Ive been renting there Ive seen my rent double and the most dramatic hikes have been under Midgard. This is the third company to own the facility since 2013 and each new company seems to be bigger and worse than the other. Theyll tell you youre a valued customer but theyll nothing to retain you. They have a captive audience, well, Im finally leaving.
The facility is clean. The workers Chandler,Terrence,Tabatha were really nice and patient with me and did a great job helping me move.
I came to this location to rent a Uhaul for a move and both Alex and Terrance were extremely helpful and knowledgeable about what kind of trailer would be the best for my items!Their professionalism and helpfulness was greatly appreciated and I will absolutely be back to use them in the future for either storage or if I need to move again!
This is by far one of the best in customer service storage places I have stored at. Mr. Chris is an extremely helpful and friendly manager. I can see why the facility is always so nice and clean. He always lets me know with a friendly reminder about new promotions to help out my family and friends. Great service.
We / my boyfriend rented a unit on their contactless rentals online and after paying for it and getting our unit number they failed to give us the gate code / door code so we could not get in to take our stuff in so we were sitting outside for an hour. What is the point of having contactless rental when they dont give you a gate code to get in? So we had to make other arrangements to get a storage unit as we were sitting outside with a truck full of furniture. We will wait and see if they will refund our money back because we were not able to get in. Be aware!! They did give us our money back so thank you!
I had several issues on my side and the staff was extremely patient and polite and willing to work with me. Great costumer service and the place is well kept. No complaint whatsoever.
Great climate controlled units with spot on friendly staff! Very secure and safe atmosphere.
It seems like every 3 months that Im getting a notification that my rent will be increasing. Very frustrated with this company.
I booked two storage units over the phone. Everything went fine and I was supposed to receive the one month free promotion. However, I didn’t get the one month free promotion - I was charged full price. I have called and emailed multiple times and spoken with the “market manager” about the situation. He was supposed to do something about it but it has been weeks and I’ve never heard back from him.So I’ve been ripped off. False promotional advertising and not a single attempt by the company to fix the situation even after multiple calls and emails.
Great place to shop
I’m not one to leave a horrible review because of one bad experience. The facility is a nice and safe one to have your valuables. I never had any issues with anyone there. However, my stuff was moved from Jacksonville to Texas. My dad went back a few days later to get my last few belongings out. He went in and told one of the employees and that employee told my dad to just bring the key back once he was done. When my dad arrived back, the employee wasn’t there. My dad placed their key in a drop box he assumed was for keys and then he waited around with my stepmom for a while(there was a sketchy lady standing outside and my dad didn’t want her to try to get the keys). When the lady left he left too. This is what I’m trying to tell Chris at this location but before being able to do so I’m rudely told they are not responsible for my father. But you are responsible for your employee who told my father to bring the keys back and then wasn’t there. Don’t treat people rudely when they are no longer a customer of yours or trying to become a customer. This coming from the same man who tried to convince me to move my belongings to a different Extra Space Storage since Midgard was taking over this location, “and I don’t know how they’re going to do business”.
We live in Tennessee and also have a rentalvacation residence in Florida. It has been amazing to be able to store items that we do not want to be available to renters but will need when we come down to visit. Tami was amazing to work with and really made a difference when we were choosing which storage facility to use. Top notch!!
This is the absolute best place ever!!! The customer service is beyond exceptional! Sosa is amazing and kind hearted! I absolutely love the staff and company it feels like home. I wouldn’t dare use any other company. If you want excellent customer service great prices clean room storage and the absolute best of the best you have to come to extra space storage . I have a lifetime relationship with them.Thank you extra space storage!😍🤗👍
Chris is awesome knew what I needed thanks Chris!
I went to rent one of their units and the spacing was nice and clean units were clean and kept up to date. I was helped by the store manager Chris Sosa he was extremely ice and helpful!! He helped me pick the proper unit for me for an amazing price! Thanks guys keep up the hard work !!
Mark is great to work with.
Took a tour of the facility and the manager was extremely helpful. He took the time to explain the different space options. I was impressed by the cleanliness of the grounds, attentiveness and patience from the staff.
Good prices and plenty of room in my storage unit, staff was friendly and made sure I got the best deal! I recommend this place !
5 stars is not enough for the gentleman that helped me lease my storage unit! Hes hilarious!
Chris was very helpful. I would definitely recommend the place for anyone looking for storage
Extra Space Storage has a team of incredible staff, particularly the manager at this location. I had just moved to Jacksonville and was running late. Eric stayed behind to ensure I was met and understood all details of the lease. A+ service bar any I’ve experienced previously at any storage facility.
Chris explained nicely that it was last unit and guided me to a near location in California to do a remote lease. Ariana at site 8491 in palm desert took care of my needs and even called and spoke with the management to assure storage was secured, gate code worked, and combination lock was set for me for when I arrive with my movers. Ariana was very helpful and Chris helped make everything easy
Great space, with great customer service. Chris was very helpful with our needs.
Awesome, amazing, friendly. The staff here is great! The latch on my unit broke and I was frustrated with the morning, I took the broken piece to the office and the staff was wonderful. They immediately helped me get the unit open and told me they would take care of it and apologized for it, no harm done at all. They handled the whole situation wonderfully. They got it fixed by the end of the day. They were wonderful from the day I got the unit and are still amazing after. Best staff and so helpful, clean building, great customer service.
This is the absolute best place ever!!! The customer service is beyond exceptional! Neshia is amazing and kind hearted! I absolutely love the staff! I wouldn’t use any other company. If you want excellent customer service, great prices, clean room storage, this is definitely the place for YOU!🤗
The landscape is beautiful. Always well maintained. And I mean have you seen the storage buildings? Immaculate. Some of the classiest storage units I’ve seen in years. And trust me I’ve seen my fair share of storage units!
Chris and Tammie helped get us set up on the fly when I Moved into town. Very helpful and professional.
Chris Sossa was very helpful.
I got a uhaul and didnt even know they sold packing supplies saved me a trip
I’ve just moved to Jacksonville and this is by far the BEST space storage I have been to in Jacksonville. My day couldn’t have went any better without help from Ms.Wayneshia T. She was very respectful and found the best storage for me and my family with no problem. She was very friendly and polite. I absolutely love this place.
Great prices and very clean atmosphere! We had excellent customer service from Chris and could not have had a better experience! Thank you so much!
Super nice service. Very responsive to our needs. Thanks for all your help. Very Professional.
Looked all over for a storage place and I got so lucky with Extra Space. Then we found this place. It was clean and had great security. However, the main reason I chose this storage facility was because Stacy. She completely put my mind at ease. Stacy went above and beyond to help me with no pressure. Thank you Stacy for all you did!!!
Couldn’t ask for more with this location...the facility was clean and had everything I needed to move my belongings to the storage unit as conveniently as possible. I was immediately greeted by both wayneshia and Chris, who were both kind and informative. Not to mention I got my first month for free! These people know what they’re doing, this is literally my first time leaving a review, so that should say enough to how great I was taken care of today.
Fantastic !!!By far the best place for storage!!The temperature controled environment has made it easy to keep all your precious belongings perfectly safe.The grounds are by far the most secure Ive ever seen!Ill never consider another storage facility again!Extra space thank you yall are awesomeness all the way!!
Staff was excellent and accommodating. The facility was always clean. I would use and recommend.
Excellent customer service! Very informative on options for storage. Chris is definitely an asset to the company.
Love the ease of coming in and out of the storage unit unloading area. Well lit and safe. At this location the entrance is on the middle of the parking lot to drive thru. I circled the building before I realized it 😜
The folks at Blue Water Storage Center exceeded my expectations. They were friendly, professional and helpful during my recent move. We rented our self-storage unit for the last several months while we moved across town into a new house. We have had no problems or complaints about Blue Water. The storage center is in a convenient location and has low monthly payments. Our indoor climate controlled unit was clean and ready upon arrival. All we had to provide was our personal items and a lock of our choice. Our items stayed dry, bug free and were kept safe and secure leaving us to focus on our move. The ramp and loading area are easily accessible for quick loading and unloading, which, was helpful moving in this hot and muggy Florida weather. The facility has plenty of large parking spaces and has always been secure and well-lit. We also rented our U-haul for our move from them. The truck was clean, well maintained and exactly as advertised. I made the truck reservations online to ensure it was available and ready to be picked up. Their exemplary customer service made filling out the paperwork and other legalities quick and easy. Just ask for Ed (he’s the manager) and you will not be disappointed.
Very kind and helpful. Highly recommend coming here for your storage needs!
CHRIS WAS VERY PLEASANT and didn’t mind showing me my unit. Feel better!! Highly recommend to family and friends or anyone who is looking. Nice and clean and cool!!!
I’m going into my second month and I Absolutely love this storage facility! Units are very clean, reasonable price, great security and a comfortable indoor atmosphere. Its important for me to know that my property is secure.I can’t forget about the staff. They are very accommodating, always available to me and overall KIND.Thank you
Just opened a storage unit with Stacy Wilson and she is amazing. She immediately contacted me when I reserved a space online and answered every question thoroughly. So far I really like this place! The controlled climate control is pretty awesome as well.
Soons I walked in the building, I was immediately greeted, usually when I walk into a storage place I have to wait 5 or 10 min for someone to help me. But the staff was really nice and very informative. And was able to answer all the questions I needed.
We just rented a storage unit with a Stacy who showed us the facility, the easiest way to get to our unit, the best price based on how long we anticipate needing the unit, and how to unload and get access to the garage bay to make it easier to load things in and out of the unit. The place is very clean and the security codes are at every door. I highly recommend this place.
Really love this facility. The indoor drive in area alone is worth it and very unique. You can move your items no matter the conditions outside. Wayneshia was very nice and helpful!!
Came in Extra Space Storage to get a small storage for a few items that is currently taking up space in my apartment. The customer service was great and I felt welcomed from the very beginning. Wayneshia and Chis were friendly and talked to me and my mother like we were friends for years. Highly recommend you try out this storage place.
Friendly staff and nice facility! Highly recommend it! Very close to JU also!
This by far is the best storage place ever!! The space, the price, the location and most of all the staff is amazing. WayNeshia was very helpful throughout the entire process and I’d recommend her to anyone.. thanks Extra Space Storage!!
The girl Wayneida (however u spell it) at the front desk was very unfriendly, not helpful and border line rude. She showed us the wrong unit and insisted it was the correct one only to have her come back and tell us it was the wrong sized unit.... The facility itself was nice but she wasnt pleasant and I would recommend dealing with someone else besides her....
Chris and Tami gave us amazing service! Thank you for all your help and patience with me and my family.
I’ve been storing with this company for about a year now and the service is nothing but awesome. Chris and Tori are very nice and informative and are willing to help if your needing the help. I will recommend this place to everyone I know and if I need another storage facility I’ll be sure to come here !
Im moving and I just rented with Chris and Tori. All I can say is they are fantastic. Tori showed me my unit and answered all my questions. Chris assisted her while she helped me. I feel super comfortable renting here and I will definitely be recommending this place to all my family and friends. A+ service all the way.
Byron was an excellent help. The guys are very thorough. The site is clean. And they are willing to help you as much as possible.
Just recently moved my belongings out. Tori was very nice and helpful going over everything upon checking out. Chris was helping another customer at the time and he definitely is a very good manager just by listening to the information he was giving her.. great job will definitely be back if i ever need storage again.
Best storage facility by far! Everything you’d expect out of a well-operated business they TOP THAT! You can tell from the atmosphere that customer satisfaction is #1 priority. Thanks you guys & a special thanks to Wayneshia for going above and beyond!
This is my first experience with having to put my belongings in storage so I am very nervous to say the least. I have been working with Greg and he has been very informative and friendly about the whole process. I feel more at ease knowing my belongings will be safe and at a very great rate! Check them out for your storage needs!!
Clean, and Safe Storage, Easy access, loading dock to drive vehicle and unload. I reserved online and was called in less then 5 minutes of reservation, very nice manager, talked me through everything and explained everything very clearly. Storage, Convienence at its best. 👌
Tami and Chris are great employees and had awesome customer service! Greatly appreciated!
The sign which was very bright green made it super easy to find. The employees were very helpful and polite. I loved my visit
Ms. Thompsons level of customer service exceeded my expectations. She gave clarity and explained things very well. Answered all my questions. And I was on my way with a new unit as an extra space storage customer..thanks Ms. Thompson......
Wonderful staff and great location. Amazing indoor drive up. Tori and Chris walk me through the lease step by step and boy did I have a lot questions. Thank you for the great experience.
Chris Sossa was excellent in helping us obtain our storage unit. Very polite and professional. I love the facilities. Come by and see him.
Great facility! Fair prices and excellent service. Secure and climate controlled. I highly recommend Extra Space Storage.
Shannice was a pleasure! Her walk through of the units was quick and sufficient. She explained everything in detail and was knowledgeable with the information she provided. The units were clean and spacious. I recommend this storage facility to anyone.
Top notch, clean facilities! Tami Hans is the best! Thank you!
Let me start off by saying Very nice clean place. Ms. Wayneshia (Asst store manager) assisted us in everything we could’ve possibly wanted, she gave us a walk through of all the spaces, and she had a great positive attitude toward getting us the unit we wanted. This is the place to go and it’s in a great location. I recommend this place 100% also it has A/C!!!!! I’d give this place and Ms. Wayneshia 100/100 stars if possible!!!
Came in to grab boxes and left with so much more :). I wasn’t really looking for a storage but these guys have me thinking I should. I came to get a box or two. I got the boxes but left with some covers for my mattress and I’m one happy customer. Tori and Chris are so nice helpful and friendly !!! This is the place to go !!!
Staff is super friendly highly recommend
Chris was such a friendly guy always helpful. We have used this facility before and he was the reason as well as the quality of the place why we returned. Will recommend to all.
Wayneshia is fantastic. Super easy to work with, very accommodating, super super nice! Welcomed me with a smile
Staff is professional and kind. We shared lots of laughs while touring several units with Mr. Chris. The facility is very well kept and clean. Great management and thanks for taking care of us Ms. Ada and Mr. Chris youll are informative and awesome!
Staff was helpful and kind. Clean facility and many cameras. I feel like my items are safe there.
Very helpful and friendly staff. Clean, safe units. This will be my go to storage space whenever the need arises. Only downside is access hours end at midnight. Some late night moves require 1 or 2 am visits sometimes.
Today my experience with Tori has been very effective and helpful. Was greeted with a pleasant handshake and everything was gold after that. Great attitude as well !!
I called and spoke to Tori, and was pleasantly surprised as to her knowledge and friendliness in helping me to make decisions. You have a great asset in Tori as one if your associates. Merry Christmas to her and your business family 🎄😇!!!
Im moving back west temporarily and I came in to look into storage. Chris and Tori help me with everything I needed. They answered my questions and also gave me great advise on moving and packing. Tori showed me the unit and chris answered my questions on packing and storing. They helped me out with all my doubts. This is my first time ever using a storage place and with the feeling that Im leaving with, I will definitely use them again. Now to get on this train and head out west.
My move in experience was easy and stress-free. If only I could have customer service like this everywhere!
I came in, in search of all information needed to hopefully get a storage unit as I’m looking around and getting informed with my options and prices young women by the name of wayneshia was very welcoming and nice she was able to answer all my questions and not once did she get frustrated with me she was so kind and understanding that my questions needed answers and she gave them to me with out any issues once I’m ready to move I definitely will be coming back here and doing business with y’all very satisfied with my experience as just someone looking around can’t wait to see how I’ll be treated as an actual paying customer
Wayneshia was great at giving me a tour of the storage facility. She was nice and helpful. I recommend going to this facility and having her assist you!
Great place to store items !
Chris and tori did an amazing job helping me and my husband while my he is away for work. We recently moved here and needed to store some belongings for a bit. Tori walked me through the facility, which is huge, while chris was nice enough to talk with my husband and go over the details of the rental agreement with us. Highly recommend this store for your storage needs.
Customer experience is the first priority for Extra Space and it definitely shows with Chris and Greg. Always friendly and knowledgeable. The location is clean and safe. Prices are reasonable and their merchandise is top quality.
Staff was super nice and helpful. Got into a unit quickly and the price was great! The facility is clean and well taken care of, defintely recommend to anyone
Awesome experience! Chris Sossa got me into a unit fast. Highly recommend, he was not sleeping on the job.