I highly recommend Tom Bush Volkswagen. Michael from the service department was very helpful answering my questions and taking care of my concerns. Truly the best customer service I’ve had in a while. I will only be taking my vehicle here to be serviced with Michael.

My vehicle was originally sent to Tom Bush Volkswagen for warranty repairs of rust on 3 of the doors. A short time after I got the vehicle back I noticed a major mold issue and water standing in the drivers side rear floor board. I contacted the dealership and advised them and showed them the floor board covered in mold and of the water in the floor. The water was coming in from one of the doors that they had repaired. They told me they would contact me when they could get it in. After waiting several months with water and mold continuing the car started to have electrical issues with the stereo and check engine lights. I contacted the dealer and advised them of the new issues being caused by the water and humidity in the vehicle and got no response. Approx a month later the took the vehicle to repair the problem. When I got the car back I was advised that the electrical problem was common in this model of car and was not caused by the moisture and they would not cover the repairs. Furthermore there is still mold in the floor board that they claimed would be completely cleaned. There are several deep gouges in the interior drivers door panel and and several more deep gouges in the paint in weather stripping area of the drivers door. I would not recommend this dealership for any kind of service or business.

I got great service, the service advisor Chris Hume kept me up to date on everything they were doing and made sure my concerns were taking care of in a timely manner. if your ever in need of any repairs large or small, Tom Bush Volkswagen is the place to go. And dont forget to ask for Chris, they treat the customers like family

Tom Bush BW takes care of all three cars we’ve purchased from them. Chris has been our point of contact for the last two inpatient services. It’s quick, easy drop off and pick up. We are kept up to date, cars are finished as promised, prices are in line with expectations and communication is excellent. We keep going back.

Allen was an excellent service person. The staff was able to get me my car sooner than expected. Which allowed me to continue my day with little interruption.Thank you Tom Bush Volkswagen.

Allen and Scott were amazing! They were courteous, knowledgeable and professional. They made my experience at Tom Bush VW a wonderful one!Keep up the great work guys!!

Easy and prompt check in and check out! Invoice and performed work explained in detail. Nice waiting lounge with coffee and snacks provided.

My driver seat was broken. I made an appointment brought it in everyone was so nice and helpful. In a couple of days my seat was fixed.

They performed a recall for our VW Beatle. I brought the car in on appointment and they performed the reapir while I waited. It took them a little over one hour and I was on my way. Everyone was friendly and professional.

Pretty much a box checking event. I show up for my appointment enter the service room where the service advisers or sitting on stools typing on their computers. After a few moments one individual says they’ll be with me in a moment. A lady at the opposite end of the room says she can help to come down to her end, I inform her I have an appointment she tells me one of the other people will have help me. A gentleman sitting on a stool tells me he’ll help me in a moment and he does. After he gets everything set he ask me if I have any questions, I ask why my car with less than 20,000 miles would already use a quart of motor oil. He said that it would use oil and that I could read about it online. He ask if I had ever owned a VW before and I informed him I had and they did not use oil. At that point I let it go.My experience was pretty much my expectation, low energy employees just checking boxes trying to get through the day. I have purchased a few cars through the Dealership I have enjoyed working with the Sales people but have never been impressed with the VW or Mini service departments personnel. Will probably start going back to O’steen VW for service.Thank youFrank Frantom

I would offer car wash and vacuum service like other vw dealerships

These folks are always amazing and very professional. I have been having service done for years at Tom Bush and will continue to do so. Mike in VW Service is the BEST!

Allen was very helpful, knowledgeable, and genuinely cares about his customers and their safety.

Honest service staff. Chris Hume has always taken excellent care of my car issues.

Good work. Everyone very nice.

Got my first free oil change and it was a breeze!

Mike always anticipates his clients needs.

Scott and Chris always go above and beyond in the service department. Always, a pleasure to work with them

Always easy to make an appointment and get the cars in and out of here. Chris is friendly and helpful.

Very professional, and they let you know if anything else is wrong with your car

Tom Bush VW and Chris are great

Quick, professional, great service

Efficient and professional

Misdiagnosed my problem and still had to paid for this awful check up service.

Great Car buying experience.