My daughter borrowed my car for a few months and returned it with the brakes grinding metal on metal. II’ve had bad experiences with brake repair before, so I studied The reviews on a few sources and chose this place. Bill, the owner, was pleasant and helpful from hello. His knowledge base was immediately evident and it was clear that quality and safety really mattered to him. The job was completed quickly and well at a very reasonable cost. I have lived within 2 miles of this shop for the better part of 30 years. I should have been using them all along!

Very pleased with their thorough and professional service. Well done.

I am so happy my car decided to overheat right in front of Sandalwood. It was 15 minutes prior to their opening, and even though they were completely booked, they checked out my car the same day and had it back to me the next day. I now have a shop to go to for all of my car needs. Thank you Jeff, and thank you Sandalwood.

Jeff, Bill and Scott takes great care of my cars every time I take them there. I only trust Sandalwood with my Vehichles. I would definitely recommend anyone to take there vehicles to Sandalwood Auto Care!

I hate getting car maintenance done, but if you have to.... Customer service guy is very friendly. No problems with work. Auto part store is next door so they can get parts quickly. Prices for labor are always high no matter what shop you go to. Might as well try to enjoy the experience.

I went in for a pre purchase inspection. The guys took their time and completely went through the car to find everything that was wrong. They then went out of the way to help prioritize the list of issues to make sure the car got fixed with safety and major concerns first. Great team! Fair pricing! You guys won my business. Ill be back with all 3 of my vehicles!!!

These guys have went out their way to have my car fixed. Jeff is a cool guy. Im definitely going to mention to someone to take their vehicle there to be fixed I dont know if they do tires or not

I dont normally leave reviews but Im extremely upset. I took my car in because there was a delay in starting. They did a diagnostic and told me my battery cables were corroded so I needed a new one and an oil change. I authorize it over the phone. A few hours later I get a call asking if I noticed any overheating and I say no. Well supposedly they found a leak in one of tunes of the radiator. I ask how much and Im told over 400 to fix. I refuse the service because I have had NO overheating problems whatsoever. Im told that I really need it and I still refuse due to not experiencing this issue. I later pick up my car. And go to drive home and it starts overheating 3 minutes into the drive. How can that be? It was fine when I dropped it off that morning. I take it back and they show me where my leak was. There was no leak the tube was completely disconnected from where the radiator cap was. How did that happen. He said it was a small leak when he told me about it. How did the tube go from a small leak with no over heating to completely disconnected from the radiator cap to overheating as soon as I drive away. They fix it because I have no choice at this point. I dont get a tube replaced that connects from point a to point b on the car. I get a new radiator??? Why? Im a single mom with two kids who just spent almost a thousand dollars in repairs that wouldnt have happened if I had just gone elsewhere.

We took our 2017 Honda Civic, 40K miles, to Honda at the Avenues, they told us we had an electrical problem, and the repair would cost, $7,660…..no kidding, we said the same thing, What? I called Bill at NAPA, explained the problem, he said “bring it in we’ll look at, but this sounds like a lot of work for a car this young”. Took it to Bill, he diagnosed, and said two things were unplugged, his tech plugged them back in and all seemed to be good. We picked our car up, asked Bill how much…….$198! What a relief. Think twice about this Honda dealer, don’t hesitate with using Bill, he is honest, and his team is competent, and reliable$$$$

My girlfriend made an appointment to get a diagnostic check, she had an appointment at 8 in the morning. They kept the car all day and when she called at 3 they advised they were still working on it. At 4 she contacted them and advised them that to stop and she would come and pick up vehicle because she needed it the next day. They said okay, when she got there the mechanic tried to tell her they were closed and said he wouldnt release the vehicle unless she paid 120. She had her card but the mechanic specified he only wanted cash. She needing her vehicle for work wouldnt take that for an answer. He proceeded to grab her and push her back into a stack of tires before releasing the car. I was at work at the time but she got the encounter on video. Choose another mechanic.

The staff of this shop is friendly and they go by their word. They are also affordable. Will definitely go back for their services

They seem like a very NO BS kind of shop which I can appreciate. I got my cars AC recharged and they were quick and fairly cheap!

Jeff was great. We went in to have our brakes fixed and during inspection noticed a power steering leak. Fixed and at a respectable price. We had an issue with a rattle after getting car back, took it back in and the found the issue. A loose bolt that was tightened and all is good. Thanks for all you do

Jeff and his team are incredible. Fast, affordable, and high quality service. They were able to fix complex issues that other shops werent able to figure out. I wont take my vehicles anywhere else!

Brought my vehicle in to have my tie rod ends replaced expecting a large bill. I was informed of what could possibly be causing my issue since my tie rod ends were good and my vehicle was serviced appropriately. Polite and expert staff.

Bill and Jeff are exceptional as well as the rest of the team. 💪🏼They really take the time to talk to you and they do not try to rush you off the phone or talk over you while you are asking questions and they do not try to force you into buying stuff you dont need and take advantage like alot of other shops. These are the type of people I feel are trustworthy and dont mind handing my money to. LolWill refer friends and family. Thanks!-Anita J.

Had to get a new transmission in my 2011 Escalade. They was actually one of the better pricing for the work. Kept me updated about the work. I would recommend them for any major work.

Quick and efficient glad my battery died at the BP next door

Car almost completely broke down. And these men here took care of me. Great place. Will be back.

I love this shop! They are honest, professional, and extremely knowledgeable. They remember their customers. They get the job done quickly and right! They don’t run the bill up with unnecessary services- they tackle your actual issue and get you back on the road. They communicate clearly throughout the entire process. This is the only place I’ll go! If you need car repair- come here! You won’t be disappointed!

I feel so lucky to have found Sandalwood Car Care! They are honest, professional, and go above and beyond with their service. I had to relocate out of Jacksonville, and can only hope I find a shop as good as this one. I couldn’t recommend them more! 10 stars!

Very professional, and personable at the same time. They care about their customers. They got me in quickly and did a good job. I used them in the past to get my seals replaced. They gave me a fair price and did a quality job!

Love love love these guys!! Theyre the ONLY ones we trust with all of our cars!

Have a 2004 Jeep Wrangler that needed brakes. Went on liner and found this shop. Told them what I needed and Bill was quick to respond to my request. Setup the day and took Jeep. Called to tell me that it would take more than just rotors and pads. Finished the job that day and they also checked over other things and had a list. We discussed which we thought were more urgent and then they sent me the price of the three items that were on the list. I called and setup an appointment the next week to have the first item repaired! Everyone was very friendly and seemed knowledgeable of the repairs.Thanks Bill and Gang!!

I am new to the city of Jacksonville and was in need of a car repair shop. AAA recommended Sandalwood so I decided to give them an opportunity to service my car. My car needed brake pads and rotors. The car has 100,000 miles on it so I wanted the spark plugs changed too. Within the time span of few hours I received a call from Jeff telling me my vehicle was ready for pickup. The price was affordable, fair and the work was of the highest quality. I had a great repair shop in my former out of state residence and now I have found another high quality facility to service my vehicles. Its a great to have Sandalwood Car Repair on my team.

My car had been having some electrical problems and they fixed it super quickly he same day, and were really nice. I had freaked out when driving away a because there was a small problem and turned around they were totally cool and explained why it happened and that it’d fix after driving for a bit. Which it did, would definitely recommend this location to anyone. My car is working better than before! And they also fixed the battery in my keys too just to help out.

I have owned cars since the early 70s and have experienced the good and bad of car care. Sandalwood is one of the best car care facilities I have ever encountered. Their work is top quality. I have had a couple of major repairs. Jeff provided me with quotes and there were no surprises when I picked up my vehicle. Make an appointment as there is a reason they are busy.

From the moment I called I received awesome experience. Not only was my car finished in a timely fashion(same day) but it was actually cheaper than everyone else I called.. they now have a loyal forever customer.

Bill thank you for your professional and courteous help I highly recommend this auto repair shop very honest nice people

Sandalwood Car Care is my go-to for all auto maintenance. Theyre reliable, honest, fast, and have the expertise to get the job done right the first time. Jeff has helped us out many times over the years and I highly recommend this business!

I moved into the area about 6 years ago. I first went to Sandalwood Car Care a few months ago to get a tire patched. The service was quick, friendly, and inviting. I decided to give them a shot with my oil and filters being changed. I was there for less than an hour, had a friendly conversation with J behind the counter and had a successful visit once again. I think this will be the place I take my 2016 Mazda 3 and future cars for my service needs. Thank you again for the quick, great service.

Wanted to share my very positive experience with Sandalwood Car Care and the team there. I have recently purchased a 1992 Jeep Wrangler. This has been my dream car since I was in late middle school. After months of searching I found the right Jeep on CL and pulled the trigger. Only problem was, once I got the Jeep home, the dream was becoming a nightmare. I asked the local shop up the street to take a look and they offered up a couple of repairs that I knew were needed, but nothing else. After those repairs, the Jeep still drove like a brick. I talked with another Jeep friend of mine and he suggested Sandalwood Car Care. He mentioned some major upgrades they did for his Jeep and the care they took. I’m happy to say that I received the same level of excellent service. They reviewed my jeep and explained everything they thought it would need to make it ride safe, and then more smoothly. After a new suspension, tires and a fine tuning of the engine, my 1992 rides better than I could have ever hoped. On top of that, Billy the owner there, sent me photos and videos of the restoration in progress. He was very accommodating of Jeep newbie questions and found all the accessories I asked to have added after the primary work was completed.If you are looking to get some work done, especially on a 4x4, I highly recommend this place. It felt like I had a friend looking out for me the whole time and the work is second to none. I’ve been driving my jeep now for about a week, and after much research understand the pain they overcame to make sure I was happy. They will be my first stop for any future work I need.

Jeff was very professional, polite, knowledgeable and understood my situation (had a lot of work done at a dishonest shop previously).They listened to my concerns, apprehension etcWill never bring my car to another shop. Very pleased with their due diligence.

It was a pleasant working with Bill and sandalwood car care.My car had issues with brake calipers. Bill and his team aced it. I recommend this place to get your car service.

I cant tell you how satisfied I always am with the service at Sandalwood Car Care.The staff is friendly and very professional.The work done is as good as any I have ever experienced in over 50 years of owning a car.The prices are competitive and the people are HONEST!Guys thanks again for another GREAT job!Ray Jenkins

They were great. They explain everything before the do anything to your vehicle. Jeff is an awesome person that really goes out of his way to make sure that you are taken care of as well and satisfied before you leave the shop. I definitely recommend this place. Prices is extremely reasonable and competitive as well.

Friendly, professional, explained issues at the level I could understand.Unless something drastic happens. This is my new mechanic.

This was my second time taking one of my vehicles to this shop. Great timely work and they are not out to rob you. More impressed with them after each visit!

This was one of the best experiences when dealing with car care. The staff took great care of my vehicle as well as me. While I was waiting I saw that they took the same care to everyone else walking through the door. Very personal and smart staff. And extremely professional at diagnosis of my vehicle. Will be bringing all of my business back and referring everyone I know.

Sandalwood Car Care is the only shop Ive gone to since moving to Jacksonville 7 years ago. The guys can always take care of the issue and keep you up-to-date. They have competitive pricing and fast, friendly service. My 2011 Grand Cherokee has 173,000 miles and is still running strong.

I just received my car from out of town being serviced. After 3 days it just stopped starting. Had it towed to Sandalwood Car care. Spoke with Jeff Rials. He had his people diagnose the problem and fixed it. They were very timely and professional. Will go back the next time I have a problem.

I would definitely recommend the service and customer care at Sandalwood Car Care! Very helpful, knowledgeable and extremely efficient! Thank you all very much for helping with my moms car. Very appreciated to all y’all did for us. Thanks again

I hade a great experience at Sandalwood Car Care. I explained to them what was going on and they fixed it right away. When I went in, the gentleman at the front desk notified me that it would be a while before they would be able to diagnose it. I advised him that I would have to wait because I didn’t have a ride. Within 5 minutes they were doing a diagnostic. That was so very nice and considerate of him to get me in so quickly.What a great experience, I will definitely return if I have any future problems with my truck. Thanks for your great serviceTunishia

Fair and honest prices, great customer service. Not a place that is going to give you a run around. Has Military discount, quick turnaround. Always busy for a reason.

Good, fair, and timely service!

Very professional. Ans my ?? Will be back. ..👏

This is the best independent garage I have used here in Jax and will now use them for normal maintenance as well as any repairs. If you want professional services at a fair price go here.

Stopped by on a Saturday afternoon and needed a tire repair for a trip scheduled for the very next day and they took care of it within 30 minutes.The customer service was above industry standard, very professional!

I was very pleased with their communication, quality of workmanship, and cost. Will definitely go back for my service needs.

Go with confidence. These guys are professional, run a nice neat shop are fair and want to help. Highly recommend.

Bill coordinated to pick my car up on Christmas eve, fix it up, and get it back to me on the same day. I am incredibly grateful for the efficiency and effort to help me out. I will be sure to visit again when the time arises to keep my car in shape.

The team at Sandalwood we’re quick, professional, and saved me time and got my car back into top performance shape in no time. 100% Recommended!

Very fast and very knowledgeable. They take great care of my very old Dodge Truck. Ill recommend them to everyone.

Treats you like one their own family. Always a great experience. Love the small business aspect. Jeff knows what to do when you need an oil change, new tires or when you run over a curb....quick to get it fixed and covered under warranty. Love these guys.

Sandalwood Car Care provides service that is equal, if not better than the surrounding dealerships. Their prices are lower, they have the parts, skilled mechanics, and a great shop. It may surprise most of to that many restaurants are within walking distance.

The gentlemen in this shop does outstanding work and repairs. The person working on my truck sacrificed his evening at home to get my warranty repair done. Not only did they make the repair, they did the right way!!!

Bill with Sandalwood went above and beyond to help me with my repair. I was unable to get a ride to drop car off and pick up and he picked it up for me and brought it back upon completion. Top notch service when your in a jam.

Took my car in for a diagnostic because my ac was working incorrectly. These guys told me that it was my radiator fan and the cost to fix would be $1130. I took it somewhere else and it wasn’t the fan at all. And it was $300 cheaper to repair. This misdiagnosis almost put me in a terrible spot. I do not recommend this place and i will never come here again. I essentially paid them $110 for them to waste my time and stress me out

Excellent customer service! My family and I were visiting from out town and they were able to get us back on the road and home safely! I am truly grateful and would totally recommend.

Great services and fair pricing

My co-worker recommended Sandalwood Car Care and had shared how well they treat her and her car. I was tired of the dealership service department run around. Way too impersonal and they dont really listen to you. So I decided to try these guys and I must say how impressed I was with my experience. From the first phone call to pick up, they made me feel like a valued customer. James took the time to listen to my concerns, understood my immediate needs and helped me figure out what should be done. He answered my questions on my level and put me at ease. Their pricing is fair and reasonable (lower than what the dealer quoted) and top that off with how they treat their customers- and you cant go wrong! They have definitely earned my repeat business. Go support this local business and avoid the big box car service departments.

This is a very professional and efficiently run auto repair shop. The team has a high mechamical aptitude and high ethical standard. I totally recommend to this business!

Fast, courteous service. Very kind, professional service people who dont try to sell you anything you dont need - a real plus for a non-car person.

This is my second experience with Sandalwood Car Care. If you want someone who know what they are doing, are trustworthy and reasonable, I strongly recommend you give them a try.

Great shop, I never get the feeling that they lie and try and add things to be fixed like I have felt at other shops. I never had to take any of my vehicles back after being worked on either like at other shops. I would recommend Scandlewood for your repair needs.

Jeff and his team at Sandalwood Car Care are fantastic. They always take the time to explain what’s going on with my car, what should be addressed immediately and why.

I had to make an emergency stop here on a road trip to south Florida and the guys were SO quick and helpful! They found the problem right away and I was on the road again in no time. Thank you Jeff!!

Excellent straight foward customer service! This is my third time going to this shop and I will continue to use them for my general car repairs. Plus they offer a military discount.

I had a front end alignment done on my vehicle . Jeff was very professional, he told me to bring my truck in, and that they would be able to get it done in a few hours . And sure enough everything went as he told me it would . My truck drives wonderful, and I am very happy for taking it there . Thanks Jeff .

I received outstanding customer service from my initial phone call to my repair service. Great service from great professionals. Thanks for being there.

I have been to this location many times and each time they have treated me fairly and always went the extra mile to thoroughly explain what issues I had along with what all my options were. Sandalwood Car Care doesnt treat you as a number but as family and you can always count on them no matter what. Great Shop and great people that you can trust!!!10/29/18: UpdateBack in June, I was having trouble with my sons car and had to take it in to get checked out and couldnt have thought of a better place to go than Sandalwood Car Care. I made a previous post about a year ago regarding their stellar treatment of customers and how they welcome you in like family. Here I am again, to declare the same consistent superstar service. Although, in the end this resulted in me purchasing a new car, it was no fault of Sandalwood Car Care. I had given m son an old 98 Explorer from my college years, which of course had been patched up here and there and was on its last leg. I dreaded taking it in but it had become a safety concern at this point so I had no other choice. After dropping it off, I received a call a few hours later from Jeff to go over all the critical repairs needed and I was not surprised at all of the outcome. He thoroughly went over both the critical and non-critical repairs needed and answered every question I had. Jeff was very knowledgeable and concise in his explanation never once making me feel pressured. At the end of the day, I decided to cut my losses and invested in a more reliable car for my son. Although, I didnt have the repairs done on the car, knowing that I have a trustworthy car shop I can rely on and go to that will provide 100% transparency is priceless. Thank you again Jeff and Sandalwood Car Care!

From time you enter the business, its really an eye opener - all hands on deck sorta speak. Very friendly and would highly recommend this to friends and family.

All youve ever wanted from an auto repair/maintenance shop. Straightforward, knowledgeable, professional, fast, and local. Highly recommended.

These guys are great, fair and will fight 4 you if you have an extended warranty.

My vehicle was towed to Sandalwood Car Care. I later talked with Jeff who advised when repairs would be done. Jeff called, explained in detail what they found needing repair. We talked when repairs were done and total cost. I picked up vehicle. Jeff advised if I had questions or additional problems to call them. He called a day later to ask how the car was running. It has been an awesome experience and I will definitely use Sandalwood again and highly recommend this repair shop.

Jeff always does a great job with my car. He is upfront and honest and makes sure the job is done right. He also stays in constant communication with me.

I recently had an oil leak repaired and new tires installed by Sandalwood. I was pleased with the customer service and the thorough job by the whole team! These guys are honest and communicative, and definitely have your best interest in mind when working on your vwhicle!

All of the employees are very friendly and professional. They dont nickel and dime you ever and they do awesome work. I will take my vehicles here for as long as I can.

Second time bringing my vehicle to this shop. Extremely trustworthy. Each time was a quick, easy and stress-free experience. They’re informative, honest and straight to the point.

I want to personally all at Sandalwood Car Care for their concern and great work on my vehicles when i bring them in for service. My hat goes off to Jeff and Bill. Keep up the good work. Also I want to give kudos to the mechanics.

Broke down 25 minutes south of Jacksonville. Tow truck driver luckily towed us to this Napa auto repair. Excellent service all the way around. Couldnt ask for better. Going forward, will now be a customer of Napa!

Our family has been taking our vehicles to Sandalwood Car Care for over 10 years. We trust their work and they treat us like family. We wouldnt take our cars anywhere else. Shout out to Jeff, Bill, and Paul. You guys are the best!

These people are so professional and friendly I could hardly believe it. I truly felt I was in good hands here, and I am positive I got a fair price. They really make you feel like they care. They got me back on the road within an hour and a half, and thats including the time it took me to swap my old starter out with a new one from AutoZone after they removed it. I will be returning here for all of my car repair needs.

The best car service we’ve ever had! Fair, honest, and keeps our cars top notch! Highly recommend

I love that they provide quality service that you can trust. I know when my car is in Sandlewood care, that the go up and beyond to take care of all my car needs.

Awesome experience, easy to work with, quick and quality work. It can be difficult finding a reputable auto shop in today’s society, but I was extremely pleased with my visit.

Its hard to find a shop you can trust but they are excellent. I will only take me car here. Friendly, courteous, and same day service.

These guys are awesome and did the job for me with great professionalism. Would recommend to anyone!

We love Sandalwood Car Care! Honest n kind professional service! We highly recommend them! Joanie n Michael

Bill is very knowledgeable and the whole staff. Great service and good value.

Dan and his team did a great Job getting me back on the road. I was given an upfront estimate and they had me on the road in no time. Thanks again for honest professional auto care!

Jeff and his team were great, would recommend their shop for your car needs.

Very knowledgeable, no nonsense and friendly. I like the atmosphere and I trust that they get it done right; which they always do.

Had an oil change done at dealer, as a courtesy they checked my A/c which was blowing hot, said it was a bad hose and would be around $600.I had never been to Sandalwood Car Care but saw all the great reviews and figured, worst case it wouldn’t be more than dealer.They initially tried to find the leak and were unable to detect one, so they did a full ac diagnostic and filled the Freon, then asked me to drive it for a week and use the A/c because they still were unable to detect a leak.About a week later, A/C was still cold and I returned it to them. No leak still detected, my final bill was about $1652 months later A/C still running cold. I have a a shop I can trust.

This was the 1st time using sandalwood Napa. I have to say it was a great experience. Everyone that workes there is polite and professional. Just by the way I felt as a customer, I would go back to this service center for pretty much anything I have wrong or need done to my car. I felt as if they were honest and not trying to gouge or have me get stuff done to my car which actually does not need to be done.

Took my new car here for a prepurchase inspection. Everyone was very helpful, informative and didnt try to sell me things I didnt need. I will definitely be using them as my new mechanics..

Great customer service, great price, high quality work! Highly recommend!

My go to shop for any and all car repairs. They literally do it all. Family owned and operated...competitive prices...very professional... and repairs done in a timely manner. Do not hesitate to bring your vehicle here.

Great customer service, even came out to speak to me when I arrived. Extremely friendly.

Always taken care of nicely. Quick service after making appointments. Highly Recommend