Awesome 👍👍👍. Sue and your crew were great. Cant say enough,. Thanks.

North Florida Lincoln always delivers excellent service - fast, convenient and friendly! Love the valet service, which allows me to keep my appointments, not worry about transportation, and avoid waiting in the dealership. The service team always give my ride a complimentary wash and vacuum before they bring it back.Thank you all so much!

My grandparents trusted this dealership for my entire life, buying every car in my memory from them. After their passing, I inherited the last car they bought, and knew there was only one place to trust to continue the care for my Mercury... North Florida Lincoln has been amazing! They were so kind in helping me sort out some hiccups that come with an inherited vehicle, and have been absolutely wonderful in caring for my truck. Their staff is friendly and helpful, their prices are better than anywhere else, and they are thorough in caring for my vehicles needs without being pushy or sales-y. Theyre definitely the only place Ill be speaking to when it comes time to add to my auto family, and happily add to the generations of trust we have in North Florida Lincoln. Theyve absolutely earned it!

Great service and great value - been going here eight years and wouldn’t go anywhere else. Suzy and Missy are awesome!

This is the third time visiting to have my vehicle serviced, I expected this visit to be as pleasurable as the rest. For the most part it was. Until I noticed that my washer fluid had not been filled. It seems a little petty, but I was told all fluids had been checked and topped off. Obviously that wasn’t the case. Ill return whenever I need service for my vehicle, I only hope they return this was just an unrepeated oversight. 👍🏾

Car buying from North Florida Lincoln is a stress free, enjoyable experience. GM Morris Jelks made sure that we found the perfect car for our needs and at just the right price point! This is the second vehicle we have purchased with Morris and can say with confidence,It won’t be the last! We’ll definitely be returning to NFL for our future car purchase requirements.

The Service Advisor was courteous Nd communicative. The repair was quick and efficient. The only challenge was that they did not calibrate my tire pressure and the tire repaired was over pressurized while the other 3 were under pressure. Missed a quality check.

We were on vacation 7 hours away from home when we incurred damage to the sidewall of our tire. We checked multiple places in the city but no one had the tire or could get the tire before the end of our vacation. As a last resort, we called North Florida Lincoln and luckily they had the tire we needed. Unfortunately, they were 2 hours away and they were closing in just over 2 hours, btw it was on a Saturday. We decided to take the chance and drive the 2 hours in hopes that we could catch them before they closed. We got to the dealership 10 minutes before closing and Suzy McCullough who was working in the service department was kind enough to try and find someone to assist us. Marcus Hightower was still on site and offered to put the tire on for us. He had the tire on in no time and even offered to wash our vehicle. We were so thankful they were willing to stay past closing to assist us in our time of need. It really meant the world to us! Suzy McCullough even gave us a great restaurant recommendation. The service we received was well worth trip. Thank you!!

I had a dead battery. Before the battery died the vehicle did odd things electrically. It took several efforts to get through to anyone at North Florida Lincoln to schedule an appointment. I called on a Thursday and scheduled a an appointment on the following Tuesday. I wrote a letter describing the different kinds of issues I was having and dropped the vehicle off Monday night. I waited until Wednesday noon to call for an update. Again had a great deal of difficulty reaching anyone, even a voice mail. When I did get someone to answer, around 2:00pm, they told me they would get a message to the service agent and have her call me back. She didnt. I tried again at 4:00pm and was told they would get a message to the service agent to call me back right away. Nobody called.Aside from the communications issues, when I did reach someone I was told more tests had to be performed (twice) and once I was told the technician had to stop working on my car and finish up another car. I got the car back on Friday. They replaced the battery. Charged me $150.00 to diagnose the problem and another $150.00 to reprogram something. I was told everything was fine, only issue was a bad battery.I drove home, shut the vehicle off, and immediately experienced one of the problems I had taken the car in for (radio doesnt turn off when you get out of the car). Also, the information screen that shows the radio, temp, time, etc. was malfunctioning (showed a rainbow of stripes instead of the info) and that happened again. The problem was (is) intermittent.So, they kept my car for 3-1/2 days, fixed none of the electrical anomalies, and replaced a dead battery (which I knew was dead and bad) for $600.00.Not a bargain!

Customers r important here upscale layout with a self serve snack and drink bar.

Always a great experience. Morris always give exceptional service and is very knowledgeable and welcoming. The staff he has at this location are wonderful and courteous as well.

Im really disappointed in my last visit. The work done to my car was great. However customer service was not. I had to call to check on my car, I dropped off at 10am. I called at 4 just to be told it will not be ready until next day. At least have the courtesy to call and give update. Picking up my vehicle the next day was another issue. Very unorganized, the price was totally different than previously quoted. The representative fixed it but it took way too much time.

Staff was friendly and professional. Definitely A+ service AND the wait was not too long!😁

5 Star for Almir Vakufac - Thanks to missy for putting me in touch with Almir. Friday afternoon and battery died on my car. I called orange park Lincoln first thing in the morning and they never got back but so glad I called North Florida Lincoln. What an amazing group of people. Almir stayed after their closing hours to make sure I had my car running so I won’t be stuck for the weekend. Thank you so much!!! You got a loyal customer.

I cannot speak highly enough of my most recent service experience at the dealership! From how warmly and professionally I was greeted when I dropped my car off, to the wonderful shuttle driver who took me back to my office, to the detail that was paid to every part of my car service, I couldn’t be more pleased. Special kudos to Allen and Mary in the service department who answered all my questions and truly made me feel a part of the NF Lincoln family!

I had some bumper damage repaired at North Florida Lincolns Collision Center. My vehicle was returned 3 days later than promised. Messages inside of that 3 days requesting a status update went unreturned. When the vehicle was picked up it took the service person a half an hour to find the key.3 weeks after paying the bill and picking up the vehicle I get a call out of the blue from an employee in Sales/Collision claiming I still owe a large sum of money. Upon questioning the validity of this bill this employee threatened me with insurance fraud. I politely told them I would be in to discuss the matter at a time convenient to me within the next few days.Approximately a half hour later I receive a voicemail claiming that a different amount is owed now. Later the same afternoon I receive another voicemail now threatening me with a civil lawsuit. A day goes by and I receive another voicemail from this employee claiming that they have my credit card on file from when I paid the bill and picked up the vehicle and that they would charge it whether I called back to verify the charges or not.If you enjoy lack of accountability along with being threatened, harassed, and having your consumer protections under the Federal Trade Commission violated then this is the place for you.

I stopped by because I was getting a warning about the battery in my key fob being low. I brought both key fobs by for batteries. Everyone was kind and helpful in getting me to the right place. Then it was a fairly quick and inexpensive turnaround. I’m very pleased. I was also able to schedule an appointment for maintenance while I was there.

Missy in service has been amazing! Without her, I fear that I may have never been able to get my car in for service. The North Florida phone system is unorganized and doesnt function properly. Simply attempting to get a human on the phone to scheudle service is almost impossible. Due to my below average experience thus far, I will never purchase another Lincoln. My next purchase will be Cadillac or Lexus. I worry about my upcoming yearly maintenance in December. I am not sure if I should even attempt to contact North Fl. I may look for another dealership to service my vehicle.

My husband and I purchased a Lincoln from North Florida Lincoln nearly three years ago. This has been the absolute worst purchase. Our navigator has been in their shop more often than it has been in our driveway. Most recently they had it for three weeks working on a recall for both the engine and the transmission. We got it back and within one day the engine light was on again. They are unresponsive at best and negligent at worst. Do not invest in any vehicle from this establishment. They clearly sold us a defective vehicle and have done nothing to make it right.This company is robbing people of their time and money. Please do not become a victim like we did. check back I will update this post along with my other social media accounts with new experiences as they unfold, and will happily post all of our repairs, so that anyone thinking of buying a vehicle can see what we have gone through.Best wishes and happy car shopping (at other safer locations)

Over the top, when it comes to this North Florida Lincoln Dealership.Highly recommended to stop by their showroom and talk with Karoy Lewis (Client Consultant) and Antonio McRae (Sales Manager).They will give you a Fair Deal and a Great experience searching for your new ride.Thank you Karoy and Antonio for my new Rubicon and your Professionalism, really enjoyed working with you both.

Purchased a 2018 Range Rover Velar (used) from them. Buying experience was excellent in all respects, from trade in valuations to delivery. The car unfortunately had a engine caution light come on day one, and after consulting Range Rover, they are the only option for service. Not a fault of North Florida Lincoln. They offered me a loan vehicle when I requested one from to them without hesitation, which was nice of them to do. I am happy overall with North FloridaLincoln.

Excellent service and staff. We just moved from out of state and Wendell Harper went above and beyond meeting our needs. Body repair work was done quickly and professionally. Allen Byrd at the service department was also extremely helpful and professional. I could not have asked for a better team experience. Highly recommend!

We had a great salesman, very nice, no high pressure. He found two cars I was looking for, fabulous! We got what we wanted for our car plus our salesman found great promotions for us. Great Job!!

We ended up not buying a car at this time, however we were extremely impressed with the professionalism and knowledge of Michael Hyatt. He offered us a stress free test drive and did not employ any pressure sales tactics, which was much appreciated. The Lincoln was beautiful as well and when we are back in the market we will definitely consider this dealership.

Almir is awesome! Always get great service from everyone there at North Florida Lincoln. Thank you!

I have stated my dissatisfaction with my last service on 5/13 in the survey. I came in for a simple key and remote purchase programming. The dealership didn’t provide this service as expected and I have requested a callback from the service provider which has not occurred. I have since had the key programmed at a different establishment and it works great! I need a callback ASAP.

Had a great experience purchasing my first Lincoln vehicle. Great staff and great customer service. Tanya my Salesperson was very attentive and followed up. I would recommend this Dealership!

While driving this morning I observed the hood of my car shaking. This was just after 48 hours of service at North Florida Lincoln. I drove a few hundred miles on a major highway during that time at maximum allowable speed. Obviously, the Technician didnt closed my hood properly which posed a risk to me and my family. Please let the Technician know so that he/ she can be more careful. Thanks.

This was the easiest and pleasant transaction, we ever had purchasing a new vehicle. Morris and Tanya worked very well together.

My MKX wouldnt start, so I called AAA for jump start. I went to N. Florida LincolnThey installed a new battery at no charge (the old one was still under warranty). What a great experience. And they even drove me to get lunch, that was all I paid for. Brian Walker. 4/26/2021

Very accommodating in showing all features of the vehicle, and providing a test drive. Smooth transition with paperwork. Great car in great condition!

It has been a pleasure dealing with the north Florida blanket. After having hit a large pothole on 275 north, my vehicle was flat bedded through this dealership. David, and employee in the body shop has worked closely with me to get my car back on the road so that I can return to my summer home in New York State. David has done everything possible To make my unfortunate incident go away. Thank you David.

I was very pleased to be treated like a VIP with my service needs recently!I love Morris Jelks! Nice to make a new friend in Almir too!Thanks to all!Christy

North Florida Lincoln did a very good job correcting the problem that was intermittent. They even suggested I take a movie of myself when the problem happened because every time the car got into the shop it worked. The best service is if they come and pick up your car for you and deliver it when the service is done. My husband has cancer and their pick up and delivery of the car was a GREAT help. Allen Byrd would call me directly with updates and suggestions and he was very helpful in communicating. Thanks for all that you do!

Loved the service at North Florida Lincoln. I could not believe how fair the prices were, how fast the work was done, and how easy to work with the service department. Highly recommend!

Everyone was so courteous and efficient. They saved me so much time by coming to pick up my vehicle. Quick turnaround too. Two thumbs way up!

Received excellent service! Extremely pleased. Would highly recommend North Florida Lincoln!

Let me start by saying FINALLY! I have found a shop I can trust, after horrible experiences with 2 other factory dealers, I brought my vehicle to N.F.L and they made a life time customer. Troy was able to fix the electrical gremlin that Ive had going on 2 for years that others could not fix. He was good about communicating with me, accurate with his diagnosis, and fair with labor billed. They will be the only shop to touch my vehicle again. Highly recommend giving them a shot. Im glad I did. Thank you guys again!

They have the best mechanics in town. Everyone is very friendly. Service is a pleasure to deal with.

Fast and friendly service at North Florida Lincoln! Love that they can drive me to work while my car is being serviced and pick me up to bring me back.

I always use the Lincoln dealership for my oil changes and for anything that my car needs.The young man that took my car in for service,Amir,explained everything completely,and was able to sync my phone to the cars Bluetooth for me .Also, they did my outstanding recall! Great service.

From the initial contact to the final drive away, we could not be more pleased with the outstanding service we received from North Florida Lincoln. I highly recommend using them for your next purchase. Thank you Michael for you great service.

Excellent service.Very timely manner.Customer service is very polite.

Chris and the entire team was amazing. RS by far the best buying experience ever. Thanks team

Great service. Clean, organized, and efficient. Great experience.

The service department has become very unprofessional in making appointments and billing. I have decided to move my business to Bozard Ford Lincoln from now on.

Had a great experience thanks to our salesman, Chris. He also offered to deliver the car to our home the following day to help make the purchase easier. Very appreciative of Chris and the other staff who helped us complete the purchase process.

Very happy with my service. Im new to the area and so used to my Lincoln dealership back in Ga. rolling out the red carpet for me. I was pleasantly surprised to find that I received the great same service I’ve come accustomed to with Lincoln.... great dealership great service!

My first service appt on my new 2020 Corsair was a wonderful experience. Almir was very professional and efficient, making the entire service experience effortless and top-notch! Thank you North Florida Lincoln for having such caring team members who deliver excellent service to your customers!

I ordered replacement parts from this store with expedited shipping. It took them days to even ship the order, and as far as I can tell expedited is just a buzz-word they used to charge me even more money for shipping. Their approach to rectifying the situation was to shift blame to FoMoCo and UPS instead of accepting any kind of responsibility; no apologies, just some terse emails passing the buck. For a company that is supposedly part of the customer service industry they seem to have little idea of the meaning of the word. My advice: if you order any parts from North FL Lincoln, dont be in a hurry, and dont pay extra for expedited shipping. Better yet, take your business to a service center that gives a damn about customer service. I wish I could leave a review of the part I ordered, but its not here yet.

This was my first Service with North Florida Lincoln but it won’t be my last! From the time I made an appointment til the time they brought my car back to me it was easy as pie! They serviced my car just as requested and I appreciate the excellent customer service by that dealership! I have found a great place for all of my future service!THANKYOU!

At first, they could not locate the key to the vehicle but after realizing ( after two hours)what the issue was they did not charge me for the service.I believe that was a good thing to do.

This dealership did a fantastic job helping us buy our new vehicle. At every turn the sales staff and Mgmt staff worked hard to make us happy. We definitely will buy our next vehicle at North Florida Lincoln.

Easiest car buying experience ever. Professional, knowledgeable salesman who was extremely personable and not the least bit pushy. Great communication, transparency of terms, straight honest answers. They took care of everything for me and despite living nearly an hour away, I will use This dealership for maintenance and service. And I LOVE my new MKZ!

I drive a Ford Flex which I recently purchased. It has been serviced at North Florida Lincoln. I plan to continue servicing there because of the experience I had getting a hard emergency key.

They take my car quick, they did the work wick, great price, great amenities so why not 5 stars because they took too much time on to give my car back; my car was ready to leave but there was not body to received my payment to leave.

The salesman, Michael, was knowledgeable and polite. He answered all our questions and explained all the nuances about the vehicle.The financial advisor, Crystal, explained all our obligations and answered our questions.We were extremely satisfied with North Florida Lincoln and would highly recomend them!Sincerely,Shirley Van Ry

Slow but sure and honest. Also slow to call to inform of progress. Car not ready 3 different times as verbalized. They did fix problem however.

Great customer service. Went for an oil change. Very quick. Even washed my car for free.

I had a great experience in buying my first car North Florida Lincoln. Noah and Morris were very helpful throughout the entire process. I am loving my new car and couldn’t be happier!

Was an easy experience, our salesman Bob was very friendly and a pleasure to deal with, never felt any pressure, and made sure we found my wife an SUV she absolutely loves, Crystal the sales manager was also super nice and gave us what we felt was a fair deal, and because the finance manager was on vacation, she also did our F&I, we were in and out in about 3 hours, and considering my wife was not sure what she vehicle or color she wanted when we arrived, I would say that it was one of the fastest vehicle purchases that I have ever done.

Fixed one of the issues with my Expedition being the coil replacement and plugs. Totally misdiagnosed the creaking noise in my front end. They told me I needed to replace all struts and mounts all the way around at a cost of 2,600.00. I went to another place and they replaced one shock at a cost of 412.00. Problem fixed. I felt like North Florida was trying to take advantage. Will not go back

Always a pleasure. Been my car servicer for 30 years

Great techs. Great customer service. Difficult problem solved beyond expectations.

Great experience all the way around. Excellent and knowledgeable sale rep, Chris Oliver coordinated a pleasant buying and delivery experience.

Excellent Experience at North Florida Lincoln! The entire team surpassed all expectations assisting with my Black Label purchase.

Extremely easy process. No pressure at all. The Lincoln product reviews are also outstanding. North Florida has plenty of inventory. We found a car we liked and had outstanding support from the staff at North Florida trading our older model in for this nice Aviator. We will be back!

The staff was very nice and helped me into my new SUV. They worked with me and made it a very fast transaction. I was in and out in less than an hour. The GM was very friendly and gave us extra pointers for our new vehicle. Thank you soo much! I love my new Aviator!

North Fl Lincoln has changed my impressions of car dealers. Bob Caruso and the rest of the staff were kind, informative, helpful and most importantly...professional and upfront. They helped me get the best deal for me. After visiting Claude Nolan and being disgusted...North Florida Lincoln was the answer for me!!Ask for Bob Caruso...hes wonderful.

I had a wonderful experience at North Florida Lincoln! Everyone was extremely professional. We had the pleasure of working with Trip. He is very knowledgeable, a straight shooter, and will bend over backwards to make you happy. Not only professional, but also a great sense of humor! He kept us laughing while we waited for the car to be detailed.I must also mention Morris and Bobby. I sincerely appreciated their assistance through the process.These are stand up guys, and I’d work with them again in a heartbeat.

The black label service has been the biggest joke of a new marketing scheme by Lincoln. I truly thought it would be different but realized otherwise this past year after 3 different occasions.

Everyone was great! Just normal people there to help. Straight forward and no tricks.

Chris Oliver handled our relationship with the best of ease and friendly service. We were trading in a lease for a new lease and he put us in a beautiful new Nautilus.

Everyone at the Service Department with special attention from Missy Crowder and Allie Vakufac is well received. They went out of their way to make the visit pleasant and the wait unnoticed. Kudos to North Florida Lincoln for their attention and outstanding personnel.

Had oil change done - all good, very happy

Worst customer service experience at the maintenance department, the manager, never answered phone callsThe maintenance technician deny service even having a recall issue about defective door latches and having a door that I wasnt able to close because of the defective latch.I just wont buy a Lincoln again.

Awesome customer service. Was in and out the door in a hour and a half with a newer navigator. Very pleased was given stars but now*** update. Service after the sale is very lacking.Found a bra in my used vehicle because they never detailed it before putting it on the lot. The mirror was cracked and I pointed it out to my salesman. When I wanted them to fix it they were pointing fingers saying how do we know you didn’t do it. Hard to get in touch with service department. Even after calling the Lincoln concierge. Ended up going to Bozard for service.

Collision staff are great, took care of my truck after an accident and fully answered all my questions!

Went there for collision body work. They did a great job and worked with my car insurer to manage costs.

North Florida Lincoln is so super professional! Your staff is super talented and even though I have to drive a distance to get there, I prefer their service and quality of work so I can go there no matter what I need or when I need it. Thank you very much North Florida and Lincoln for an excellent job as always. Shout out to Caleb as well for all of his wonderful customer service.

Always prompt knowledgeable service, and a car wash to boot.

Worst customer experience ever. Told one thing and execution didnt exist. Didnt seem interested in taking care of clients or selling a car I needed to buy. I will never walk in there again and thats my neighborhood dealership. Thanks for the hospitality lincoln!

The service department has very nice people working there to handle my vehicle issue, they were very quick and courteous. They provided loaner for my convience to still have transportation while they worked on my vehicle. And they really fixed my issue same day. The only reason why I didnt give 5 stars is because it took days to set an appt, and I was leaving voicemails and never got a call back at first. But after I finally got in, Awesome experience and they made it easy. I will come back.

Regular service. No problems. Used concierge option. So convenient.

Love Almir!Always takes good care of me

I always go to the Ford Quicklane here for my car servicing. They are absolutely amazing- it takes barely an hour, they are very nice and explain everything. There is never really a wait time in the 3 years I’ve been going there. Their CS is great, and their customer lounge is a perfect place to wait or even work if you happen to go during a weekday, which I always do. 5/5 will always go there till I have a Ford!

Very good service and price. Have and will recommend the service department to friends

Very fast service and super easy to book appointment. I booked the appointment via My Lincoln app. Dropped off the car and next thing I knew it was time to pick up. I was informed of extra services available to me and Everything that will soon need to be done so next time I am prepared. I even got a complimentary car wash!

As usual Northflorida Lincoln has again made me truly glad we decided on purchasing my SUV from them! Service was exceptional ! Only negative comment is with whoever left a pair of used wet medical gloves in the visor. During this difficult COVID environment, more care should be taken when detailing to ensure all PPE is disposed of in a safe manner. Remember to DETAIL infers one should be looking at the DETAILS !

Awesome service, quick turnaround, knowledgeable staff, what more could you ask for!?

Everything yould expect from a luxury dealership. I just purchased my first vehicle from North Florida Lincoln and I have to say the dealership did everything to make a fair deal without the need to haggle, and my salesman Bob was extremely helpful and a pleasure to deal with.Highly recommended.

Very pleasant atmosphere, clean, the customer service is wonderful. You are always greeted with a pleasant Hello how are you today? Every experience I have at North Florida Lincoln is always great. The customer service gets better each time. First contact resolution is there goal. Thanks for your time and assistance.

Service was great, professional and timely.

I just bought a Lincoln sedan at this dealership and I could not be more pleased with the way I was treated by everyone, especially Morris and Chris. From beginning to end, both of these gentlemen went over and beyond to make me feel special. Morris Jelks has all the characteristics you would expect to find in a professional representing the Lincoln brand. He exudes confidence, poise and good ethics. I would highly recommend you buy your next vehicle at this fine dealership. Chris Oliver listened and knew exactly what I was looking for and found the perfect sedan to meet my needs. Chris delivered on his every word. I am very pleased with my purchase and will confidently refer anyone I know to purchase here.Thank you, Morris, Chris and NF Lincoln!

Quick Lane at North Florida Lincoln is the best place to bring your car for any issues. Suzie is a great asset to this company. She genuinely cares about the vehicles’s owner and is always kind and pleasant. Cory is the mechanic who always works on my car. Just tell him what’s going on and he knows exactly what the problem is. These two people deserve a lot a praise for what they do. ( and maybe even a raise). They make quick lane and North Florida Lincoln the place to take your car! I highly recommend them for any of your car’s needs!!!!

From the moment I pulled up for service till the time I left, the staff was polite and efficient. There is a nice little work cubby area in the lounge also. Great job everyone!

Hey I was very thankful for working with Missy in service department she has very good customer service skills.

North Florida Lincoln is five star service dealership. From the ambiance of the waiting room and the new car display to the staff under Suzy, the skillful and resourceful service manager, it is an overall positive and exhilarating experience. You receive all the service and guidance that you require 2 obtain the utmost performance in your Lincoln.

I have had my 2019 Lincoln Navigator Black Label for the past year and the experience with this vehicle and the service at North Florida Lincoln is nothing less than exceptional. This SUV is a pleasure to drive and has all the features one can expect in a vehicle in this class. The sales and service personnel are very knowledgeable, courteous and helpful and we are happy to have gone in the direction of Lincoln. As owners of BMWs, Audis, Mercedes and Infiniti, the Lincoln ownership experience is second to none.

Excellent Service with friendly people. A great place to do business.