Customer service is good.. friendly and they seem to greet everyone. I really enjoy going here. I signed up because they have a play area for kids. Even though the kids area has been shut down due to covid i still enjoy the friendly, clean atmosphere with plenty of equipment to use.

Why are gym hours still limited when maintaining a healthy lifestyle is paramount? 0430 -2200 hrs. daily would be appreciated. Management also needs to realize the morning openers need to be reliable. Yet again this mornings opener was a no show. Why do the managers think its a good idea to replace a reliable person with an unreliable one(s)?

Very small location, its like a ghost town right now that can be a good thing though.

Love the staff but the gym is run down

Just reading these reviews there are a lot of Clueless people out there.This Gym is Awesome. Employees are Awesome.Great Customer Service.Weights are always available.Thank You for Asking your Members about the Mask wearing.There still is a virus and its rising again right now.Be SmartThank You I recommend this Gym as 5 Stars

Look its not a bad gym honestly. All the equipment and machines and free weights you could ask for. Its $10 a month, its not a luxury gym. Always packed but they do keep it very clean ill give them that. And the staff is always friendly.You want luxury go to lifetime for $100 per month. You want to lift weights for $10, come here then

Place is fine, infact its pretty dang good. Hours of operations are very limited.

Seriously guys! You all need to update your business hours signage so everyone is aware that this location does not open at 5:00AM as posted because this is not the first time! It has been one too many already... I went there close to 6AM today 09/02 and guess what... The gym was still closed. Please post the actual business hours so people dont do the drive there for nothing and can go to a different location that is actually more professional and opens on time (i.e. Bedford location).

The assistant manager at this iriving fitness center is extremely unprofessional. He started to fight with me and my husband for something that was his own management fault. On top of that he He threatened us to cancel our membership. And didnt even bother to apologize for his poor behavior and was confident about that.Very POOR MANAGEMENT. EXTREMELY DISPAPPOINTED

Overall a good gym. But not open for 24hrs as advertised and dont think they will anytime soon. Cancelled my membership.

Yall are doing too much with the gym schedule. Everything is open 100% in Texas some of us joined the gym coz it was 24hrs and convenient to our weird work schedule. Now we cant even attend the gym regularly.

The fact that people are so lazy to pick up weights they needs, is amazing. Your in a gym if anything be thankful for having to do extra work out!! Price is great. I just moved from 24 hour fitness and I couldnt be happier. The gym is better quality and much more machines the 24 hr fitness. The staff is great the place is clean and I dont complain that I need to pick up weights or that theyre not re recked. Grow tf up america.

Gym has a ton of potential but I left disappointed. Weights are everywhere. Nothing is in the right place and weights are missing. People are at a gym but too lazy to put weights back? The gym has a ton of a great equipment but theyre too close together and theres no room near the weights to do lunges or anything.

Why do you STILL require masks even AFTER mask mandates have been lifted? Nobody even wears them properly! My muscles need oxygen. Just get rid of them.

They need to expand hours this is ridiculous they open at 10am on Sundays. Lol its not like they are cleaning the place while they are closed all night

Im writing this knowing that during a pandemic, machines are less accessible and the way this location is operated is under appropriate safety regulations. On that note, I find it very comfortable to see that there are always employees consistently cleaning machines, and there is never a deficit of cleaning supplies to clean your own machines before and after you workout. I feel safe working out here, as the staff checks everyone who enters for symptoms without any kind of negativity when doing so. I really resonate with peoples positive energy and because of Yadira and Prestons awesome vibes, I find it rather easy to come back and get right to my session each time I visit. Having previously been to the South Arlington location, I like this location MUCH more.

While many of the gym offers 24 hour why still hours are limited over here

Great gym but not soul can re-rack their weights

The gym is alright need some improvement on having weight equipment that works properly. Wearing the mask now still is real stupid 2 me. What I hate the most they close early on weekends.

A Best Gym in Irving next to 24 Hour Fitness and Planet Fitness.Has had best Fitness Classes in Metroplex for Dance and Aerobics. Also a good UFC group of trainers for cross fit activities. A good group of gym friends that shares community.

How are you still going to ask us to social distance and clean the equipment but then lift the mask requirement? Keep it consistent, either follow the CDC guidelines or dont.

Great gym Ive been going for like 6 years i get along with ever one 👍

You get what you pay for.Cons: Lack of plates in free weight area. Weight racks sit empty (see photos), 25 pound & 10 pound plates are non-existent. You have to wait and hunt them down. Ive consistently brought up the issue with management, but nothing has been done about it for over a year. Members have POOR gym etiquette. They never re-rack weights or wipe off sweaty benches after use. Disgusting.Pros: Front desk is friendly. Cleaning crew does a good job of keeping the general facility clean.

The guy that greeted us at the door was so helpful and had the best energy. He was there on Tuesday around 8am, I completely forgot to get his name but I haven’t seen customer service like that in forever!

The customer service is a disaster, I couldnt even rate a star, ... I stopped attending the gym due to the lack of cleanliness and the unpleasant smell in there ... definitely the gym needs maintenance and friendlier staff ... two years without response I keep trying to cancel my membership, they never answer the calls, they did not answer my letters that I sent requesting the cancellation, they are a scam

All the equipment is either broken, missing weights, or out of service due to social distance. Crazy thing is, they block use of the WORKING machines for social distance, but leave the broken machines available for use... Bedford fitness connection is way better, sorry. Fix the problems.

The gym does its job by providing equipment and they did set up cleaning stations for COVID.I am the type of person who does not cause issues and keep to myself when I am working out. So this review is highly indicative of how I actually view this branch.Reception employees are kind, however when it comes to the customer service and responsiveness, they are second to none in terms of the worst. I no longer can physically go to the gym due to my location, so my only option is to call customer service. Have been on hold for over 1 hour, and it does not seem like anybody will be coming to answer my call. I highly recommend avoiding this headache of a gym because they fail when it matters most.In terms of working out at the gym; if youre a free-weights user good luck going scavenger hunting for weights because they are NEVER in the right place. Note this is even the case when there is not much of a crowd, and dont even try getting a good workout in at peak hours. If for some reason youre a member at this gym and you see the parking lot full, just turn around and go home - or find another gym.Fitness connection if there is an auditor within your company who goes to different branches to do quality control. I recommend coming to this one to give them some advice on how to straighten this place up.Hoping that sending an email will help since phoning in obviously does not.For now though, if anyone is considering joining this gym... DONT

Amazing workout!!! Amazing staff.. Amazing environment. Dealt with Josh, he was over the top friendly and informative..Sanitized and very cleanI highly recommend this gym to anyone..

They wont lest you cancel, You must jump threw hoops and still it will show up on your credit as bad

Worst customer service. Save your time and money and dont get your membership here. Employees are just there to scam you and deals that looks too good to be true, are scams. DO NOT SIGN UP WITH THEM. I’ve warned you. Wish i could go lower than 1 star and I would without thinking once. Enjoy my money you guys.

They have the worst customer service ever. I have never talked to anyone of them have a good customer service.

Fitness connection are a bunch of fraudsters!!!!!!! BEWARE, BEWARE, BEWARE!!!! They charge you even after canceling and not using their facility. They scam you into signing a contract that they do not let you see and tell you are signing to authorize a one time payment. Then they immediately charge you for a year usage fee and another month because they have a 30 day cancelation policy even when you havent stepped foot in their facility but 1 time. They refuse any refunds for any reason whatsoever and their customer service might be the most rude of I have ever talked to. I will be reporting them to the better business bureau!!! I will be blasting them on tik tok, Instagram, Twitter, Google, and another other social media platform to warn as many people as I can to not do business with them!!!!

I’m currently traveling for work but didn’t want to miss out on my workout routine. So, I reach out to Fitness Connection and had the opportunity to speak with Brandon. He was very helpful getting me setup with a 5 day pass. They have all the equipment need to assist me on my fitness journey. Thank you Brandon and team!!!

Quick question Are you guys planning to open it 24 hr again. Or its 10 PM from now everyday.

Great place for work out, just be responsible if you dont want to be a member, cancel you subscription do you part, over 2 years and never have problems

I was recommended by many friends to join Fitness connection to reach my goals & maintain a healthy lifestyle. I went into the Irving location and was greeted by Jasmine who guided me through the entire process of signing up. She not only toured me throughout the facility but also recommended products and multi-vitamins based on my fitness goals. Jasmine is very professional & knowledgeable of her job. The rest of the staff greeted me and are very nice. I feel very comfortable here & will be working out frequently at this location.

I been a member for a few months now and I love this gym! My 4 yr old daughter enjoys the daycare. The ladies at the daycare are great, always very polite and sweet. The gym has lots of new equipment and I really like that they have a section for just women.

Concern, and warning. I was one of the first people to visit this location, for its opening after the Covid19 shutdown. I was expecting the members to be held to a higher standard, due to this pandemic. That is not the case, the staff like the video presentation presented committed to doing their tasks. They measured temps at the door. They had their shields up. What the concern is, over a dozen members were allowed in without gloves. Just on the stair master alone, all four members did not clean those machines. Members on treadmills, also never wiped down their machines. No announcements, were ever made to make members aware, to wipe down machines. This location might have opened to soon, things are not being done to protect its members. Things need to be addressed immediately. In TX the cases are going up, not down. With businesses opening up like this, and taking a lackluster approach to make a buck. It puts us all at risk. I love the gym, i like that it opened, and i was there during a time when not many were there. Can you imagine during a busy time.

Who closes a gym at 10. I signed up to a 24 hour gym. Guess its time to move.

Had an amazing experience here lately. Yadira Hernandez and Preston G were awesome, great professionalism. Will definitely be returning.

Great place to workout. Johnny Jamal Anderson does a really good job making sure everything goes smoothly and is very helpful. He goes above and beyond making sure everyone that comes to workout has everything they need and gives great pointers to those who are new to the whole gym experience like me! 😁

I have been going to this gym for a month now and I love this gym. I’m so grateful for the daycare here. The ladies that run the daycare are amazing! I really appreciate you guys so much!

Worst costumer service ever. Very Very rude.

With the new normal that we all are now dealing with, I can say I’m impressed how this location is handling things. Went in today and nothing seemed concerning or alarming.

This gym gets worst everyday,there is very little weights and most of the time you cant find them.Managers dont seem to care about it and wont do anything about it either..The only good thing about the gym is the daycare the ladies are amazing and very nice especially JENNY my son loves her.Please add more morning classes 😡

Nice size gym open 24hrs, affordable. Always open machines to work out on even during peak times. Lockers, sauna, and shower available bring your own lock. No complaints here. If you are looking for a gym to join check them out. BONUS free workout classes.

Make canceling easier bc its not worth it

I love this gym! I go all the way from Grand Prairie, because of the Kids Club. My baby loves staying there. The Ladies that work there are super nice and sweet with kids. My baby and I are both happy with this gym!

DO NOT OVERLOOK REVIEWI have been charged on an account since 2018 on a Deactivated account. They have billed me for over $400 and they will not remove my card from an account without replacing it with another card that is an even my name on the account. I have been paying them on my account since 2015 on automatic payments and it’s never been late and they are telling me that they cannot remove the other account or refund me and have had a month to fix the issue and still have not. They even went as far as telling me there has been zero activity on that Member ID and still will not cancel that account and then continue to charge me after they know the issue. I have to get my lawyer involved and pay for them to reimburse me the money that they shouldn’t even have been charging me. To top it off none of the managers have assisted or called me back in regards to this and are dodging my calls. And I can’t even cancel that account because that account is an even under my name legally and they don’t have the card under the person’s account has the same name they are charging my Credit card for somebody else’s account.Also, the only reviews responded to are the ones that are 5 star...great customer service. Eric is the only one that seems to care up here.Crooks end of story

Johnathan at the front Desk has such great customer service, makes you feel welcome. Great location!

Ive been coming here for a few years now and I love the gym. I did start coming into the gym later at night when its not so busy. My only issue is that theres usually no one at the front desk to check me in just like today. I also tried to buy a drink but without someone there, I couldnt purchase it. I tried checking in around 9:40pm, waited a few minutes and just decided to go work out, then I left close to 11:00pm and there was still no one there. I wont let this experience affect my rating because I really do like this gym, but I wasnt the only person that was also waiting and they were also getting impatient.

Do not ever get a membership at any Fitness Connections. Ive been wanting to cancel my membership but due to the on-going COVID situation, Ive not been able to get out as much. Ive been charged monthly, and Ive been on call over 2 hours to get my membership cancelled but no one is picking up. AVOID AT ALL COST. Seriously, which company in 2020 doesnt have the option to cancel a membership ONLINE. You have to send a physical letter to cancel and thats the only way which is insane. If I could give this a 0 star and mark as a scam, I would.

I used their website at sign up for my ex girlfriend to have a membership. Provided my debit card as a guarantor of payment. When I contacted fitness connection to state that I do not wish to be billed for her membership anymore in February of 2019, they said there’s nothing they or I can do? Referring to some policy which may apply to members, but doesn’t address guarantors. Either way, they knew any authorization they had to charge my debit card had been revoked. And continued to charge it. I can’t wait to hear their explanation before the trier of fact of how they can’t remove the cardholders information at the request of the cardholder, and/or how I cannot cancel that membership since I’m not the named member all in the same sentence. It doesn’t make any sense. And will only end in their demise, in the court at least. All I have to do is let them speak that stupidness and my case is won. 😃I also will be filing complaints with the better business bureau in addition to suing the pants off Fitness Connection. Good luck explaining how I’m not the member but guarantor can’t cancel the membership but also can’t remove MY credit or debit info. Unfortunately their policies will not hold water in a court of law.

Great customer service! Henry and Josh attended me very well and very respectful too.

Great place to workout in! Much better than anytime fitness across the street. Competent management to boot. Better deals as well and way much bigger.

This is the worst location, beware do not go her the staff is so disorganized. If you want to cancel your membership make sure you get a written confirmation of the request they will charge your account with an annual fee just to get money from you even after you cancel the account I went in person to cancel my account and they still did this. When I called they said its too bad even if it was their mistake they would not do anything to return our money. This place is a rip off

5 hours on hold and 1 hour of that was in the #1 position. Why is this possible? Its nearing closing time but why is this an issue? Especially being in your #1 on your 2 position to cancel membership. WHY IS THIS A THING? For being on hold for so long!

I have had a great experience, especially when I come in I always see Yadira Hernandez and Preston G, there always really helpful and they always answer my questions 😊👌🏽

Henry and joshua were very helpful with answering all my questions and very courteous and engaging upon entering and leaving the gym, definitely improves the gym experience!

This is the 5th year of membership with Fitness Connectionat Irving Location. Best place for workout, great customerservice and quick help from the front desk.Kids club is a great place, Jennie, she is the best andalways welcome with great smile and take care of kids very well, great customer serviceThank you Jennie for your service.

Theres a young Hispanic girl in the front reception who is really sweet but the rest of the staff is useless. I sent an email to the manager because the day I went to cancel my account I was told there were no other fees that would be taken from my account and behold a $50.00 fee was taken from my account that same day, and when I called to get an explanation I was simply brushed off saying it was a yearly membership fee. Well thanks for the notice! Mediocre fitness classes anyways, and theres always a bunch of girls cramming into a small sauna.

The only location that CLOSED ON A SUNDAY....TRASH

I would not recommend this place to anybody This place is a SCAM! Please review what you sign for they will make you sign stuff and you will be reliable to pay for it. I haven’t used this gym in over a year and they still have been charging my card and also charged me for a cleaning service fee. They make the cancellation process hard and their SERVICE Is HORRIBLE. Stay away!

Nice, clean equipment and very friendly and helpful staff. Pleasant atmosphere and sufficient space to move.

Brandon is the manager at the Irving location, really hooked me up for a 3 day pass. Outstanding facility, lots of equipment. I travel extensively and try to get to a Fitness Connection when theres one available. One of the best equipped and cleanest gyms in the US. Awesome place to workout!

It was a great day with JT, Yuni and Josh at the Irving location. These three people are always professional and welcoming. In fact theyre attractive attitudes gets me motivatedgets me goin

Why should people go here if Covid-19 is still going on, while the workers are working at home. I couldnt contact with them to cancel my account because of Covid-19. They withdraw money from my account every month and still charge annually fee $43.30 for this year. Today I asked for a refund and they said no. I waited 3 hours for them to pick up the phone, and it turned out to be a waste of time since they didnt give me a refund.Taking money this way is worse than robbery. Dont come here people, its a scam.

OMG I have to say this is the best gym I ever been to. I like to send a special thank you to Yuni and Henry for getting me enrolled for $10 month program $10 down. I missed the gym and am ready to lose this Covid 19 pounds.

I would not recommend this place to anybody This place is a SCAM! Please review what you sign for they will make you sign stuff and you will be reliable to pay for it. I haven’t used this gym in over a year and they still have been charging my card and also charged me for a cleaning service fee. They make the cancellation process hard and their SERVICE Is HORRIBLE. Stay away!

Rafael was so awesome! i had a guest from out of town and he took care of us! Thank you so much for the great experience!

The staff is very friendly, but I wish they would strictly enforce the social distancing and mask on at all times. Too many people work out with their facemask off and it makes it a very uncomfortable experience.

Ive been on a hold for an hour to speak to a representative just to ask them one question.I didnt want to drive all the way up there to waste gas but its better than wasting my time being on hold.

I arrive to the Irving location at 3:30am on weekdays and there are RARELY dumbbells in their proper area, the rack. Barbells, dumbbells, and plates are placed all throughout the gym floor. Members do not track the weights. The cleaning crew use this time to clean the womens locker room and completely closed the area down. Women are not able to use the lockers, changing rooms, restrooms, or saunas. Women are forced to use the restrooms upstairs to change. I highly recommend going to a another location if you can. If I decide to wake up at 2:30am, I would definitely drive the extra 10 minutes to go workout at the Arlington location in the mornings.

I decided to start off the year “right” by getting a new membership at this gym and so far so good. Love the fact that I can work out & have my baby close to me in the daycare, the ladies there are super nice and patient with my 7 month old.

Am able to find my favorite machine on the second floor, away from people, so have little covid concerns. Have noticed that many people lower their masks while exercising, but not myself.

Great place to work out and they have staff members such as Rafael, who showed me around the gym and walked me through the different payment plans they had. I highly recommend getting a membership here.

When you guys gonna open 24 hours ??? Texas is open 100 %. Closed at 10 and telling customers we are open 24 hours. Wow!!! That’s crazy.

Yuni and Henry bring energy and hospitality I felt welcomed since day 1.

I am in this gym for a year now and till today everything is going well. My trainer is super cool. The service for the price is more than good.The women room with theater is super coolPlus the group session is very helpful.highly recommendएड

My husband and I signed up to go to this gym, and we regret it tremendously. We shouldve never signed up, we are trying to cancel and they have made it very complicated to do so. Being in the Dallas area and Irving area, you have to type up a letter, post date it, send it with a certified mail sticker to an address they give you to cancel your membership. No one should have to jump through hoops to have a business stop taking their hard earned money. It is extremely inconvenient and I cant wait to cut ties with this gym. If you are planning on joining this gym, dont do it! Instead go with another gym that is less packed and gives you easier choices if you want to move on from it.

Turn the AC on. Stop being cheap and making excuses. The AC is never on especially in the mornings. We are working out and need air not heat.Emailed Corp 4x and said they would handle it, nothing. People here at this gym say theres nothing they can do.... Really?! Turn the damn ac on. We are in Texas, in the gym. We need air conditioning.

If you are looking for a personal trainer, please don’t go to UBF, they make a lot of tricks to take your money. This is the worst gym that I ever met.

If you are thinking about becoming a member here be sure to have a lawyer present when signing paper work. Seemed like a good place to work out for a good price, until my third month I was charged 3 times my agreed rate. Which ended up putting my bank account into overdraft. I called to figure out what was going on, and found out that I was charged an annual fee. Remind you I have only been using this gym for 3 months and annual means yearly. I explained to the representative I was speaking with that I had only been a member for 3 months. She replied, yeah all of our members are charged an annual fee in April no matter how long you have been a member. I explained that I was told that the annual fee would only be charged to me after I had been a member for a year or close to it depending on my start date. She then stated, Sir all of our members are charged an annual fee during April no matter how long you have been a member. I then asked the rep to cancel the membership, she replied, I can give you the address you would have to mail your membership termination letter to. So I called my financial institution and was told that I was not only charged my monthly fee of $20, but I was also charged a fee of $43. Really upset because I was told my cancellation would be easy and I would only be charged $20 dollars a month for my first year. Would not recommend this gym to any one. If you plan on getting a membership bring a lawyer because they do bad business.

Outstanding facility! This place is no joke unlike other gyms I’ve worked at. The real deal. I’d give it a higher rating if I could. 👍

I too am trying to cancel my membership. I knew I had to put it in writing but was unsure of the address in which to mail it. I called the Irving gym and was given their address. This was the last week of June2015. However, I was charged August. I decided to contact them via email. They responded in good time but was told I need to resubmit a letter to a different address by certified mail. All in good, but this would not only give them a August payment, but now September. I asked why they couldnt just use the email since its already in their possession, and was told per the contact I sighed.If they wanted to be customer friendly, they could cancel my contact immediately. They chose to get me for another $21. How professional!!!!

Love this Gym just recently moved to Texas, joined LA fitness what a mistake that was, walked into Fitness Connection and I felt like I was home . Brandon the manager was very helpful and I join the gym that day also signed my daughter up, instructors are awesome and upbeat definitely recommend this gem .

Stay Away.Went for a month in February and haven’t returned.The equipment is old, dirty, and in disrepair. All of the attachments for the cable machines are welded on.They have also come after me for the annual fee even though I canceled my membership per their instructions.Terrible, F.

Firstly, I never EVER do reviews. This is the first gym Ive attended that felt like home. The staff is incredibly nice. There is free child care and free group classes. I signed up with UBF ( personal fitness trainers). I had a free consultation/workout with Alex. He was knowledgeable and personable. After my workout I knew I wanted to keep going. Wes signed me up after my work out. He was extremely knowledgeable and full of energy as well. Ive been going to fitness connection once a week for 2 weeks with my personal trainer Maricela. Ive lost 6lbs. Im shocked and happy with my results.

The Factuality here is actually here to help and they gym itself is pretty amazing. Would recommend for sure if anyone needs to start working out.

Machines have been out of service for quite a while the sauna has been out of service for a while a few times a month the power is out the classes are always canceled so what is fitness connection doing because I thought this was a gym with Asana and classes I thought that’s why I signed up but you guys don’t have those do we get any kind of reimbursement no please explain to me how you guys will make this better and why I should stay with you

Just spoke with the manager Ryan Montoya about sign up again for me and my son’s membership. Ryan is so kind and helpful. He really go out his office to show me around and very friendly. I joined the gym last year for the first time with Ryan and love Fitness Connection. Their fitness is very clean and smell fresh than other gyms I checked around. I love the women work out department and kids club. I decide I’m coming back to Fitness Connection again.I will refer all my friends and family to join this fitness with Ryan.Thank you Ryan!

Loved it there. The service was good. They have many classes, and have a kid drop-of. The only downside tom the drop-off is that they only have 12 and under. The staff seem welcoming, and are willing to help you out. The membership is only $10, and its worth it.

Dont bother going here. They make is really difficult to cancel. They have a separate womens area, but my wife is never able to use it because it is filthy (never gets cleaned) and the weights are always missing. You better hope you get in on the best price ($10/mo btw) because as soon as they have you, it is a big fee to ever change. We have been members for years but they really arent interested in taking care of us. We now have a gym at work so we may be about done. We have raised issues to multiple managers, but the manager now never responded to our email even though we dropped by his office and talked through the issues.

Samantha is awesome! She provides great customer service!!! The place is big, really nice and it has a lot of workout options!

I love the variety of equipment, got my first month free and I made 2 new homegirls the first night working out there. Overall its a good gym for now....I just want t us it for a couple months.....But all of these other reviews about the cancellation policy have me nervous.....if they give me a hassle.....believe me.....they will get dropped to 1 star and their staff shall have hell to pay👿....I put that on everything.✌

I am not a member, but I am trying to choose the right fitness center for me. I noticed in reading some of the reviews that Fitness Connection only responds to the 5 Star comments.

I really enjoyed this place. The gym was very clean, and their equipment was kept up well and plentiful. The staff were extremely friendly and accommodating.

Good loc. But they allowed to many kids when they cant lift weights. Staff just lets these kids in the weight area they should not be there. Wast of time people trying to work out.

Highly doubt about their business ethics! They made cancellation policy super hard. If you would put your card in its payment system, it means that you do not own the card, they own card. After repeated request, they didnt cancel the membership request. Still, Fitness Connection is charging our card! Never have a good experience! Totally sucks!

Dont go there!!. Id rate 0 stars. Worst gym ever.Theyd keep charging you even after you cancel your membership.