Tell whoever cleaning your store to stop throwing trash into my dumpster illegally. And tell her family members to stop giving us 1 star reviews because she got caught red handed when we didn’t make any sales to them.

They help me out when nobody could. They found me the perfect van that I needed. Very good price and very nice people. Danielle Was the person that helped me out when I first walked in. She was very nice and professional.Matthew and Eric were very polite and also helped me out. Great job guys five stars!

BEWARE! Worst rental experience in life!. if I could give zero stars I would give them all of them. First off, it smelled like urine off the bat. They did not reserve the car that we reserved then tried to put us in a similar car which was a SUV. They didnt honor the price we reserved. The guy said that he would go to back to call his manager then came back to us and said he never spoke to his manager after going back and forth about why the price was still the same. After adamantly wanting a smaller car, they pulled one up and it smelled like a million ash trays, which we were told was the air freshener. After declining the car due to its unbearable smell and wanting the previous bigger car, because they said those were the only 2 cars they had, we were told that that car now had a mechanical error. then they said it would take a week to get our refund refund could not provide us documentation that we both rented the car or that we were requesting the refund. spent a total of 2 hrs at this PortAPotty of a fake Hertz only the rent horrible customer service and frustration. Save ya time and money and go somewhere else. It has an overall 2 stars rating for a reason

All the Stars are for Tim, he was very nice and helpful in the process for getting me a rental.I was only upset that the driver picked me up at 1:30 vs the scheduled time for 1:00.

ROBBERS!!!!!They don’t tell you what you are paying for... they took my signature to buy insurance and never told me what I am signing it for!!!! They charged my card $250.00 and when I called to dispute they said that I signed for it... if I was informed about this charge I would never pay for it since I had my own insurance...Very very very very bad customer service not accommodating at all... Do not care about their customers... Not recommending hertz any branch to anyone... 😡😡😡😡😡 I wish I could give them negative stars!!! 🤬

Very lousy customer service. Disregards my membership status and takes their own sweet time with minimum knowledge of their business. Manages to downgrade my vehicle due to their limited vehicle availability. Deeply disappointed to see this as a Hertz’s service standard.

Very poor communication and they didnt seem confident in their answers when I asked questions. And VERY SLOW!

Awful, dismissive, wont follow BASIC SOCIAL DISTANCING GUIDELINES even when asked to please put their mask on... Though I appreciate the manager going out of his way to apologise for his employee, thats just not enough to give this more than a one star rating. Just AWFUL. Do your research, go elsewhere. Obviously, our safety is NOT your priority.

Very bad customer service. Corae was the person at the counter. It took him forever to pull out my reservation information and very bad attitude. I’m not sure why he had to asked my last name for 5 times unless he has very bad memory. Also didn’t give my insurance card back to me, not telling me why he left. I had to asked other staff to know where was him. Oh almost forgot to mentioned he gave me a wrong car. When I was about to drive that car away, another guy told me it was the wrong car and he will give me another car. VERY VERY BAD experience. If any Hertz manager see this review, please give some proper trainings to your staffs.

This place just doesnt have bad customer service, it has no customer service. Worst of the worst. Never using them again. Booked through AAA, and will be filling a complain with them about this location.

I traveled from Boston to Dallas. When I arrive at Herts location i was informed that there is no car available. I did my reservation 2 weeks early.The employee is very rude and aggressive. He make any effort to find a solution. I never recommend this location

If I could give a negative star (-*) I would. I picked up a car because I had an accident. The car trunk kept popping open and would not stay shut!! It was not safe to drive. They would not come and pick the car up, nor did they have a car to exchange. When my insurance rental days ran out, they had the nerve to charge me for a car that was not even drivable (yes I am disputing my credit card charges). I called repeatedly and they kept lying saying it was going to get picked up. Worst experience ever and I am a Platinum Hertz Rental Customer. Dropping them like hotcakes after this and never renting from them again!! STAY AWAY!!! I wish I had read the reviews FIRST!

Pitiful customer service. Booked rental 6 weeks before trip after arrival at rental office the vehicle we were getting hadn’t arrived from maintenance shop yet. When it finally did the agent had the wrong paperwork and was telling us he wouldn’t be able to allow us to take the vehicle. This was approx 30 mins waiting. After an hour and a half, much complaining, requesting to speak to a manager (which never happened); they finally allowed us to take that vehicle. We had to agree to just a basic sanitization of the vehicle, no vacuum or wash. The next day we were contacted and hertz informed us there was a mechanical issue with the vehicle and they needed to give us a different one. Sent emails to both management of branch as well as customer service through the website and was never contacted back. At drop off the manager was on site. Reiterated issues that happened at pick up (he was already aware) week long rental and all he would discount was $30 less than 5% of rental amount. Incredibly disappointing resolution and pitiful customer service. Would strongly advise renting elsewhere.

Stay away from this place (Hertz is under the same umbrella). They charged me a $300 cleaning fee due to smoking; uh, I dont smoke. I called customer service and they said they had to get the car detailed because of smoking. I reiterated 100 times to the rep (who barely spokeEnglis) that I dont smoke; I requested to speak to a supervisor because she couldnt do anything about the charge. I spoke to the manager, and he said it wasnt a smoking charge per se but it was because the outside of the car was dirty and thats why it cost $300. I asked how he could sleep at night working for a company that charges $300 to run a car through a car wash. At the end of the day, no one could really explain why I was charged $300, just that I was charged and there is nothing they can do about it. BEWARE OF THIS SHADY RENTAL COMPANY. PREPARE FOR EXTRA CHARGES THAT ARE UNWARRANTED.

Horrid customer service! Not leaving this review because of the horrible processes that would have left me without the vehicle we reserved and on the phone trying to get a refund, but because of the way I was treated, being asked to stand aside so the manager can serve the next customer, since she felt she could no longer rent me a vehicle. Apparently their debit card processing system locks out a declined card for 24 hours, after my bank flagged the card for an attempted use in a different state than where Im from (MI). My wife had several cards, but because they werent in my name, we apparently couldnt use them for the deposit. I asked the manager what my options were, and she said we could cancel the reservation and start over in my wifes name, but wed have to do so online and only after having canceled my previous reservation via their 800 number. She refused to help with any of this since I could do it myself, and then asked me to step aside so she could help someone else. I will never use Dollar Car Rental again!

State farm set up a rental car for me with this location, we get there to pick up a car and the guy working has a no care attitude gave us a car that reeked of weed. Some people might be ok with this, but this smell makes me sick. After returning it to him, he simply stated I dont have anything else for you, take it or leave it. I left it and he made a call to another State farm customer needing to pick up for the same reason I did. If your looking for a smoke box this is where you get your rental.

This is now a Hertz car rental and the service is superb.

30 minutes to closing. Had a reservation and arrived on time to pick up the car just to be told there is no car available! No, we can’t help your to secure a car at other locations, you’re on your own........I am, was a long time loyal Hertz customer!

Worst rental company Ive ever used. Booked months in advance, didnt have the car when I arrived and tried to up sell me a car 4 times the price. Made to wait over an hour and had to call head office to get anything to happen. I had just landed from Australia and thought it might be easier getting a car away from the airport, but it was a big mistake

DO NOT RECOMMEND!!! I was coerced into buying the liability insurance, even though I didnt need it because I had my own coverage. The branch would not allow me to pick up the car until I pay an extra 150$ for liability insurance. My reservation was non-refundable, so I was stuck. Hertz own website says that this insurance is not required as a condition to renting the vehicle. I argued for 1.5 hours and called customer support, to no avail. Its a rip-off and a very shady business.

NEVER OPT FOR THEIR INSURANCE!Lesson learned- if your insurance is paying for the rental car DO NOT opt for Hertzs insurance. You do not need it and your insurance will no longer pay for the rental.I confirmed with with the guy that my insurance would pick up the tab for the car at least twice during the transaction. Obviously that was not true, and he probably knew that, but he got an upsale for Hertz and Im out $450.Not really his fault specifically, the business is to make money off people who dont know better like myself. Other than that the guy was nice enough.Hope this review helped someone avoid getting charged!

Worst place for rental in world and in universe...do not even get close to this place...in fact all the Hertz rental is the worst...save yourself and your money and your time...hope it gets shutdown so that people can be saved from this horrible place

Worst experience ever! Had reservation made by insurance company who recommended I call to verify they had the car I needed. Called to verify and let them know when I was picking up and was assured it would be no problem. Showed up and NO CARS AVAILABLE and an I dont care attitude!! How do you run a business this way? I had a reservation!! I will NEVER use Hertz again. Glad insurance company was able to switch to Enterprise. They took care of it within 30 minutes.

The worst place they need to fire the bad customer service guy that answered the phone....he shouldn’t even have this job. Hertz has a bad reputation blame the dumb guy who answers the phone -_-

If I could give them zero stars, I would. We had a reservation for a week. I received a call this morning 2 hours before they open, stating that there is a shortage of cars and they will give us a call today when they receive ours or something similar. I called 4 hours later to check since we needed the car by 1:30pm. I was told they had no cars and won’t be receiving any until 3pm at the earliest. Our car was apparently at an Arlington location and they were not answering their phone. I was told I could drive down there but they could not forward our reservation to a closer location (like the airport or the location right down the road from them). No wonder all these locations have terrible ratings. I understand being next to an airport, there is a high demand but we had a reservation set up for a WEEK prior to the pick up date. How does a company not plan for that? What’s the point of even making a reservation then?

Update:After the manager of this location heard about my experience at their Hertz rental location, they contacted me and did their best to make the situation right. I decided to accept their offer to make it right on my next rental from their location, and I felt that she did indeed make a great effort to ensure a pleasurableexperience. In addition to this, she also arranged for a pickup and drop off service at the beginning and end of my rental. I do not know if this is normal, and from reading other reviews, I tend to think not. However, she went out of her way to make renting from their location a pleasurable experience the second go round.Worst experience ever! I would give them ZERO STARS if I could! Do not rent from this location! All my other experiences renting from Hertz have been just fine, but these folks are a JOKE. Was given the keys to the car and escorted outside to the car. The lady said to come right back inside if there were any problems. A minute later I was knocking on their door. Too late, she already left for the night. I was given a dirty car with trash on the floor and door handles and cup holders that were sticky with candy or some other sugary substance. Had to drive to another Hertz location to exchange the rental car.

I had a rental vehicle arranged through State Farm while my vehicle had to go under repairs after being hit by one of their clients. I was told specifically that they need my credit card number to post a $50 deposit which would be refunded when I turned in the vehicle.My vehicle was completed from repairs on the 22nd of May, at which point I eagerly went to pick up my vehicle. The staff at the shop that repaired my vehicle (Service King) asked for the rental keys and said they would contact them to pick up. The Hertz office said they could not get it because they did not have the staff.In turn, my account was charged $850 for the rental. State Farm paid for the vehicle up to the 22nd ($550). Hertz charged me saying I had the vehicle until the 28th, and charged me $300 more.I have spoken with them for the past month and half to resolve this only to be blown off by every manager I have spoken with saying they will have to investigate it. I lost my job as the result of this COVID and need the $300 they have stolen from me. The insurance company shows I picked the car up on the 22nd, the shop has even called to remind them of neglecting to pick up there vehicle. It is ridiculous that they are refusing to pay whats mine because all the facts prove I only had the truck till the 22nd.Therefore I am going to sue their office for much more than they initially took from me. They obviously have no customer service concerns, because I have read similar stories. I would suggest any who have gone through the same to sue them as well. I heard they are going to be going out of business, but this is no way to save grace by charging false fees.Dont use this rental agency!!

Excellent service and team...👍

This Hertz location is tragically unprofessional. Employees hide in the back and leave customers waiting because they dont know when they get there. I would sooner walk barefoot to another location than rent from here again. They are booboo. Just go to a different location, save yourself.

Do not ever use this location. Go to the airport where people who understand customer service and are professionals work.I pre paid a vehicle rental through AAA. As a loyal three plus decade customer of Hertz and AAA Member, this should not have been an issue. Because I was two hours late for my PREPAID rental (meaning I get billed if I do not pick the car up) they gave my vehicle away. They had another vehicle that was big enough for my needs, which was to transport a bicycle in the back on a trip. They refused to give me that vehicle without an up charge. I have had rental places out of the reserved rental many times and always been upgraded for free. This location said that because I booked through a third party (AAA), they would not do the upgrade. After multiple phone calls I spent over an hour with a Hertz corporate sales supervisor. She was even astounded that the location would not give me the other vehicle. Eventually, she cancelled my prepaid reservation and was going to simply rent me the other vehicle at the original rate. The only issue would be that it would take 7-10 days to get my refund of over $300 to my account. I agreed just to get the vehicle I needed. While on the phone with the supervisor and an agent at the location working on the new rental the agent handed the keys to the vehicle to another agent who rented it to another customer. He then said that the vehicle was no longer available and he could give me a Corolla, which you cannot get a bicycle inside. Eventually I had to have my kid drive me to the airport to get a vehicle after wasting hours at the Irving location. Avoiding the airport was the whole reason for booking at the south Irving location. Major mistake. It is total amateur hour down there. The people at the Airport Hertz actually felt so bad about what I had been through that they gave me a great upgrade with no issue whatsoever. Because of the Airport personnel and the Hertz corporate who tried to make things right I will continue using Hertz, but I will never use the Irving location again and would recommend to anyone considering it to find somewhere else. Avoid this location like the plague.

Nice location & very friendly staff. They were super nice when I went to pick up the vehicle. And then, Latosha was great and very helpful and got me back to work after returning the vehicle. I will definitely rent from them again next time I need to. Prices are very reasonable, too.

Had a reservation through an insurance company for these guys to pick me up. Even called an hour ahead of time to confirm. They no called no showed. I even called them twice and they didn’t pick up their phone. I had the collision place call Enterprise who did an amazing job. Stay away!

Hertz Irving, TX location has terrible customer service. My husband made a reservation for a vehicle because we were going out of town. We were going to be late picking it up so my husband called ahead of time to let them know that. They told him that would be fine. We got there later and they had given our vehicle away. The only thing they had left was a truck that was more expensive and the manager refused to adjust the rate to what we reserved the original car for. The manager of this location was not empathetic to our situation at all and told us there was nothing she would do for us. We were extremely disappointed with the lack of empathy and customer service the manager showed us. We felt as though we should have been told that our car was going to be given away if we were going to be late. We were told nothing and then when we showed up, we had no car. The lack of care and concern for customers was just ridiculous! I do not recommend Hertz!

The staff at this location was very good. They went the extra mile to make arrangements with me and my credit card company to make the process as easy and accurate as possible. I have rented, again, from this location and will continue to do so. Check them out. You will be amazed with the service and advise given to save you money and get the most for you.Walt

Since Im a Gold Club member, they treated me nice. though I have to wait a bit to get the service because they were bringing the car from the lot, everything was on file and it was a matter of time to start my rental. The return was also fast, just dropped the car and the key, they checked the car and I was done. Also got the same car which I was shown. So, next time will recommend the place. The staffs are nice too. Its not a big rental location like airport but its good.

Horrible service. Complete waste of time. Didnt have the type of car we reserved and paid for, employee was extremely rude and unhelpful.

If i could give zero stars I would. Renting a car with this company was nothing short but a nightmare. The location listed on our original reservation is to a Hertz dealership and not to a rental car. The rude african american male employee informed us on that as soon as we arrived. He informed us that he had no power to fix our reservation and that he just “worked here” and gave us the worst customer service possible. We had to call Hertz and were put on hold back and forth for an hour and a half while the representative kept telling me all she could do was change our pickup location. I understand deposits and additional fees but our original reservation was 209.31. We ended up paying 410.61 including fees and the fact that we had to upgrade to a larger car that we didnt even need the accommodations for is ridiculous. The representative on the phone kept trying to give me a confirmation number even before ensuring our reservation was price matched. If this doesn’t solidify the lack of care and time Hertz takes with its customers I don’t know what does. Our party weren’t the only ones dealing with this problem as another woman was told the same and told to call a phone number. We had a time sensitive event to attend and after all we went through over the phone the sales rep told me they couldn’t have the car ready until 11:45am. We had already been delayed over two hours and we barely made it to our event on time by the time we left. Employees at the location, 3401 W Airport Fwy #137, Irving, TX 75062, ignored us and made snide comments the whole time and it was alot for me to keep my composure. I have been on the other side of customer service and while I do understand that things happen, the treatment we received was inappropriate, unprofessional and childish. Not to mention once we finally switched to the only car they had available, upon asking which car it was in the lot the same rude employee pressed on the car alarm as a way to show which car we were getting. We were all so exasperated and anxious about the time that we left without saying a word. We were penalized for a mistake that this company made and treated like garbage by staff as well. Never again!

Horrible service. Get new employees. Rude, not helpful and lazy. Go anywhere else. This Hertz has a low rating for a reason. If management allows their business to be ran in such a poor unprofessional manner, they need to be evaluated and possibly replaced. I DO NOT RECOMMEND WASTING YOUR TIME OR MONEY.

Absolutely horrible experience (7/23/2019)1) always out of cars and force you into cars you don’t like or need.2) extremely rude employee and assistant manager. They treat you with disrespect and no courtesy. He even yelled at my face and used hand gestures. I didn’t feel safe tbh.They should get fired !!!! Customer service is not their thing.3) when went over my insurance rental limit (without knowing due to an error fromState Farm ) Hertz decided not to call and notify of the change instead kept going and charged my credit card. ENTERPRISE does not do that. They sooo courteous and they call you.4) tried to charge me 47 dollars for gas when the gas tank was FULL and I left the receipt in the car. Absolutely no attention to detail especially this a minor detail.5) my car key fob wasn’t working the employee ignored and said it works. It didn’t! You have to turn the car on first. It’s so inconvenient. So they rent a car without proper maintenance.6) car was not clean They left two pieces of used napkins. How disgusting!!! Of course that’s not surprising for employees of such caliber.7)You call and You get a hang up in your face or no answer.8) I’m so distressed with my experience at Hertz. Never again.

Summary: Check car outside and inside.AND BANK ACCOUNT PERIODICALLY AFTER GOING TO HERTZ.This is my experience:The person getting my information was okay she didnt go through the process very clear but I was asking questions and she seemed bothered that I was asking.The car itself was dirty inside and out. The guy who gave me the keys gave it a quick wash. I took a look outside for dents but I didnt look inside there was obvious big dark stain which is fine its not my car BUT there was dog hair like ALOT on the seats. After picking up my daughter from school her navy dress was covered in tan dog hair. They obviously didnt clean the the inside at all.Now maybe not related to this specific location but the company itself. This rental was through my car insurance but I was deducted twice an amount totaling over $400. I filled the gas tank just the way it was given to me and not damage to it. Called my claims department they called Hertz and they stated they would return it to my account that it was a mistake. A week later have to call claims department again because Hertz is doing something illegal and have not deposited back into my account.

They were the best! Our on line rental was not available when we got there and he worked so hard to get us a vehicle and a discount. Thank you

Worse customer service ever. My husband reserved a car 24 hours in advance and upon arrival was told there were no cars available. He was then told 30 to 45 minutes later the oil needed to be changed. It is beyond ridiculous to wait 1:45 minutes for a car reserved 24 hours in advance. Unfortunately this is the vendor recommended by our insurance carrier. If I could give negative 2 stars I would.

DO NOT RENT FROM THIS PLACE, OR HERTZ PERIOD.They asked for my debit card for a $50 deposit and ended up charging me $290 dollars TWO MOTHS LATER! i called them several times and they pretty much said it is what it is, its done the manager at the costumer service was not helpful whatsoever, she kept telling me that i was confused and that she would not look more into it because it was already done! i will never in my life say anything good about this company and will tell everyone to steer clear from these robbers! the woman who helped me did not explain anything to me and i let her know i knew nothing about renting a car and that it was my first time, she was very unprofessional, this place needs a corporate adjustment ASAP! Giving them 1 star is TOO MUCH for this place!

I would not recommend this place. The day I went to pick up my reserved car I was informed by the assistant branch manager that they didn’t have any cars and hadn’t had any for two days and that they have been attempting to call me all day. Well here’s the thing I called this particular Hertz about a day before to check on details concerning the rental and then called the morning of pick up and every time I called my reservation was confirmed and never one word about not having any cars. So essentially I was lied to and then given attitude because I remarked about the manager’s lack of empathy, apology and poor service. At the end when asking about my refund she walked away from me stating we didn’t charge your card which was another false statement.

This is the WORST place to rent a car. I don’t do reviews but I had to do one this time because this Hertz is unprofessional and don’t tell you what you are going to be paying for. This location will harass you and keep calling that your rental is “so called ready” and when you ready to pick up, they have no cars. And even when they make a mistake, they don’t even have the decency to apologize. DONT ever use this Hertz to rent ANY car, they will scam you with their packages. Don’t talk to Joe for anything, his extremely unhelpful. This location should be CLOSED!

Incredibly disorganized and inefficient. Left with the car I had reserved, but VERY frustrated at the 45 minutes it took to make that happen. Most employees were nice and seemed to be doing their best, but one in particular was quite unhelpful.

This is the worst ever rental car experience. Dont ever rent a car from this place. Rude and very unprofessional staff. If I could give a Zero rating for this, I definitely would do. Surprised that this is Hertz.

Went to rent a car to drive for Uber over the weekend and the entire staff was inept. Texted a question around noon, didnt get a response until 3:30 after I was already there. The person processing my appointment didnt seem to be able to answer a single question as he was always asking somebody else what I asked. I wanted a car with an airport sticker and he told me my car had one. When we went to look it over there wasnt one. I again asked if i could get one with the airport sticker and as could be expected he had no clue how to answer the question. He said not all cars have the sticker. I let him know I wanted an available one with the sticker. Then he talked to his ignorant manager and she was as uncoopertive and uniformed as he was about the airport stickers. I asked if i could look for an available car with the sticker and she told me the bottom line was that even if there was one ready with the sticker she wasnt going to let me have it. Told them if they werent going to work with me I wasnt going to work with them and cancelled the rental. Very unprofessional.

The African American lady is super rude. I was calling on behalf of my mother in law who cant speak English very well and she wouldn’t tell me if any cars were available, unless she called in herself. I was very clear that I needed to translate that information for her because she didn’t speak English. She refused to tell me if cars were available. Definitely no way to handle customers. She was rude and obviously hates her job or doesn’t want one, because that’s not customer service. Steer clear from this location. Unless you want NO help. I suggest going to the one in Carrollton. The customer service is WAY better and worth the drive.

They lost my reservation for pick up and were an hour and a half late after i called several times. i sat in the office while they clicked through paperwork and phone calls for another 30 min waiting for them to bring the car around. Lord have mercy, I had trouble staying patient. Tomorrow I take the car back. How good are my odds that there isnt some complication with time or money? ...... yeah. Not a fan.

I got excellent customer service at the Hertz location in Irving located by Target off of 183 and Belt Line.The did above and beyond.I will go back soon.Marita W.😊

This store in Irving doesnt even deserve a 1 star!!! This was the worst rental car experience I have ever had in my life!! DO NOT RENT FROM THIS STORE! We called to extend our rental one more week and they charged us and extra $88 a day for a late charge even though we called to extend it with an approval, and new turn in time! When we returned the car to this store we were charged another $400 without an explanation of charges! When we asked for a breakdown of the bill we were refused! When you call corporate to help you or fix a problem they send you to the store, when you go to the store they tell you to call corporate! Its BS! Then after this debacle this company took more money out of my account over a month later!!! Im actually looking into a lawsuit against them for unauthorized charges on my bank account! Please stay away from this store!!!

I reserved a rental through my insurance company. I called the location days ago and asked if I needed to make the reservation for a specific day and they said no. I also gave the name of the person who would be picking up the car for me and was told that was okay. Well this person called and said that whomever answered the phone at Hertz (the witch in the picture) was rude to her and would not give her any information. Therefore, I called and tried to explain what happened. Same witch answered the phone and rudely said I dont understand I asked her if she can pull up my info and she again said I just dont understand what youre trying to do so I asked to speak to someone who would understand and she said she was the only one there and hung up on me. I called back and asked to speak to her boss. She said No you can not and hung up again. So I drove to the location and once in there she plain lied to me when I asked if her supervisor was there. He was, but he was not help either. He said they only had a pick up which I didnt need. He walked back to the back. When she was done with the customer she had I asked her when there would be a vehicle available and like an idiot she kept saying I dont know when we will get cars back and I told her I needed to know when to expect to be able to pick up a car. Her response, When we get cars back, I dont even know who youre asking about and I said I know you have to pull up my information so you can see and she said If you continue being rude Im going to ask you to leave, excuse me? This witch hung up on me TWICE, was talking to me like I was beneath her and Im being rude? She then called security because she was was not comfortable. I called Hertz to complain about this rude person, whether they will do anything or not I do not know but she does not need to be working with people. RUDE!!!!!!!

Great Experience friendly customer service fast and convenient. I rented a vehicle for a week paid out off pocket and price was less than any other places I had seen. Thank you Rebecca!

I dont even know where to begin. There were so many issues. How many of you out there want to pay double for your rental because of all of Hertzs gotchas? I dont. Got burned this time. Never, ever again.Rent from Enterprise. Youll be glad you did.

I was planning to purchasing a car via Hertz Rent to Buy. And the car was already there at this Hertz 3401 W AirportFwy #137, It also had a hold for me to pickup. But the car was rented out, ONE WAY OUT OF STATE! I understand that a supervisor at that location authorized it. I could understand if it did not have a hold but Hertz holds a amount on your credit card to reserve such cars, because it is treated a rental until purchase is finalized. My credit card had a Hold for car already.

Worst experience ever. Lied to by different departments and given a 2 hour run around before being told that they wont do anything for me. Never rent from them. What a joke. Steer clear from Hertz and save yourself the pain they causeedit: Sorry to the responder, Im not interested in a private dialogue so you can backpedal. 2 hours on the phone with 4 people I received the answer that you wouldnt keep your word. Thats not the way to do business

THE ABSOLUTE WORST CUSTOMER SERVICE OF ALL TIME OF ANY PLACE IVE BEEN TO. Latasha the store manager, you are the MAIN one I am speaking of. There was a misunderstanding of the requirement for protection for me to rent a car. When I ask to speak to the manager (Latasha) she began the conversation by cutting me off, and when I finally spoke she spoke over me. She didnt want to give me the time of day. GO TO ANOTHER LOCATION. Given the circumstances, Starla was fantastic, thank you for doing your best.

Love hertz. Always get great CS. Rentals can be a bit time consuming if you go to a location that has slot if traffic and almost never any cars available, but you still get what you want in the end, if not take your rental to a diff location and exchange your vehicle there.

Had a reservation. They didnt have the car I reserved . No apology or nothing! Really? Found a much better Hertz office to deal with.

Slow, dont care about their customers, didnt explain anything as if you are supposed to know what they should tell you, stay away. Worst place. Guy upfront really rude.

ABSOLUTELY ZERO STARS.Had car reserved online at 1:40 am for following morning. Confirmation emailed. Didnt have chance to read all the bad reviews online about this location.Showed up to pick up car in morning after 3 hours of sleep from long travel week. Gave them my clients name who had car reserved for me. Apparently that was a HUGE mistake because Steve (guy behind counter) accused me of falsifying a reservation by not giving him my name, instead of my clients name.Tried to move on so I could have a car for my two week business trip. Steve told me that my car was not available because I was late 30 minutes and I used a false name and I made reservation after midnight. But there is a larger car available for $15/day extra.Called the Hertz 800 number because Steves demeanor was extremely suspect after he told me I know you need wheels and thats all I got for you.Over the phone, I got a new reservation for two weeks at a lower price than my original reservation (because of later pick up time) and for the larger car that Steve wanted to charge extra for.Brought new reservation to Steve. He said he would not honor it because it was made on site and he has final say on what prices get charged in his house.Manager came over (would not give his name, told me to look it up on line.) Manager told me to take my business somewhere else if I didnt like what they had to offer me. Also told me to go and do your online review about us. Well heres your review manager.Wasted whole morning. Took Lyft to job site. Never renting from Hertz after this experience. Plenty of completion around. ENTERPRISE, ALAMO, BUDGET, DOLLAR car rental. This location needs to get rid of these employees. Nothing but a bunch of sleazy sales people looking to take advantage of their customers anyway they can. Wake up Hertz! How many complaints you need before you listen to your customers!?

The people here have a bad delivery of what they tell customers. It is all on how you deliver the message and they don’t do a very good job at doing so. I was sent here by my insurance after my car was hit and I wish they wouldn’t of. We got a Nissan truck and the truck had a foul smell, sort of rotten smell, already permanently in the seats, It smelled awful! We tried everything such as air fresheners and new car smells to get rid of it but it was already deep in the seats. We drove the truck for a week to give them the benefit of the doubt that they actually clean their cars but it turns out they do not from look of the smell. We went to ask for an exchange and the lady said they didn’t have any cars to exchange my truck with and they sent me all the way to Arlington to get another dirty car.

DO NOT RENT FROM THIS LOCATION!!!!!Every single one of the employees is smug, argumentative and rude. I rented from here and the chick added insurance to my rental without discussing it with me before hand and without my knowledge. Then when I called to get it taken care of they blew me off 4 times and treated me like a piece of garbage. Go to a different location or some other company before renting from here. Luis (the manager) probably thinks its a good idea to hire thugs and hood rats to do be the face of the company and ha doe customer service. They need to clean house and hire a brand new staff. The location was dirty and disorganized. The employees obviously dont care about how they look based on what they were wearing. This place is a complete f$&@ing nightmare. If I could give it 0 stars I would.

HORRID! OMG I WAS STRANDED! THE MALE ASST MGR WAS RUDE, MEAN AND UNPROFESSIONAL TO THE CORE! THEY HAD NO CARS! I MISSED MY TRIP! I WAS ALMOST IN TEARS! INCOMPETENT! UNPROFESSIONAL! DO NOT COME HERE! WHERE IS UNDERCOVER BOSS when you need them? I reserved and prepayed for my rental. I tried to call the location, and the number was out of order. I called other locations to contact them, but they couldnt reach the location either. I arrived and the guy just said oh my phone isnt working. No apology. I then asked how long would it take, and he said I dont have any trucks. I needed a truck because all of my items wouldnt fit in a car. I asked what do you have?He said, NOTHING.Then turned back to playing on his computer.STUNNED. I said what did you say? He said I have nothing.He offered no apology. NONE. He didnt offer to find a car. Locate an alternate location or have them pick me up. NOTHING. I told him Id paid for a car. Then proceeded to call a manager. She would not answer. I came back in and asked for a district manager, card, something. He said nothing then passed me a card with the same nonfunctioning number. I asked are you the assistant manager? Stunned again he said yes. I told him how that was a shame! He said well you can leave the premises. You wont be renting a vehicle from this location. STUNNED I told him how God was not pleased with these types of business dealings. I left the store, stood outside and for about 2 hours called to locations trying to get a car after being told over and over they had none due to flooding in Texas. I even called the head managers number over and over but she would not answer. I was literally stranded. I called customer service and the mgr told me they would charge ME around $250 dollars to transfer the reservation to another location that had a car, after they caused the problem in the first place! I told him this should be on undercover boss because Im sure the CEO has no idea you all are treating patrons so horribly! After leaving about 3 hours later, with no opportunity to continue my trip and pressure to leave before dawn the following day, a person told me I should have checked the reviews for this place. And I am not surprised. I WILL NEVER, EVER, EVER IN LIFE SELECT HERTZ!

Bad service, I bought a used car and they called the next day because they forgot to get the phone number from the bank to validate the check after i asked if they needed anything else before i left the lot, so i gave it to them. Then called me 2 days later because they forgot to do a state inspection so i had to pay for one out of pocket and have a family member take it to them, they wouldnt accept it faxed to the dealership, they were aware the entire time that I live out of town and cant afford to drive back and forth because im in the military.

I was routed to this place through my insurance company, and hesitant because of all the negative reviews, but tried to keep an open mind. The shuttle driver to pick me up from the repair center was on time and friendly. However, I made an appointment 4 days in advance and the rental was not ready in time when I arrived. I waited almost an hour even though I was the only customer in the location when I arrived. I asked how I drop off the vehicle when my car is done with repairs, and they told me I could leave the rental at the repair center and they would pick it up. DO NOT FALL FOR IT. Safely drop off your rental at the rental location and get a shuttle or uber back to repair. My rental is STILL sitting at the repair shop two days later even though I called in advance and gave them a heads up with specific time I would be dropping it off. I waited on hold with corporate customer service for over 40 minutes with no resolution on what I will be liable for or charged for, and they refuse to note my account of this incident. You cannot trust this place to provide a decent customer experience; please take your business elsewhere.

Charged me for the fuel they offer prior to renting and when the bill came, it was listed as an item I chose and I did NOT... had to file with CC company to fight and I won because they misplaced/lost my file... incompetent management...

The manager here, LaTasha Peyton, is an evil woman. tells customers it is required to get insurance- consistently and habitually violates company policy, with no repercussions. Harasses her employees, and constant sexual discussion going on in the back where everyone can hear. Worst location ever.

I will not be making reservations at this location ever again. They lack customer service and as everyone stated before me, they have a I dont care, not my problem attitude. Also, as you might have guessed, they also did not have the car I reserved. Overall, this was a really disappointing experience.

Monsters. Canibals. I never seen such a worst customer service in my life time. These girls are so ridiculous and careless. I am a golden member of hertz. But still such a bad service from hertz.These girls are just coming there and heating up the seats. Not doing any works. Eating chips and texting. I don’t why the hell hertz paying to these useless girls. Not able to get my rental agreement when I needed, then why the hell you are running the rental company with these useless girls.

I love them. The guys are always helpful and kind when I go. They have worked with me when I had to pick a car longer than I wanted to. I highly recommend them.

Great customer service great deals friendliest manager Ive ever met. Would recommend to everyone I know.

This may be the worst Hertz rental location in the country. I have been renting with Hertz for years and this is by far the worst experience I’ve had. Upon walking in, the representative named Joe, large man, was dressed poorly with his belly hanging out of his shirt. He was very rude right away and seemed reluctant to help me. Questioned when I made the reservation, the car, etc; claiming his system was down. He forced me to sign up for LDW, claiming this location forced you to provide your insurance card or sign up for it. I called into customer service, spoke to two representatives, and they both said he was lying. DONT BE TRICKED! It is an OPTIONAL SERVICE. He claimed this location required it, but the customer reps I spoke with said that was not the case. After the man Joe cleaned the car, I brought this up to him. He said customer service was wrong and said I either sign up for LDW or don’t get the rental. Absurd. Worst Hertz experience ever. I am a business professional and use Hertz often. I will never come back to this location and filed a complaint on Joe. Don’t rent here, don’t be tricked. The man I spoke with on the phone, Chris H, said he will take the LDW off when I return the car, so praises for Chris H; professional, polite, and cared. Joe should not be employed with Hertz and I only hope that the company realizes this and takes action.

This Hertz definitely hurts!I booked by rental car via Priceline. I booked for a standard SUV to be picked up at 4 pm. When I arrive at 4 pm, I am told there are no cars (absolutely rude tone) and I was made to wait for 2 hours after which I was given a car that was not a standard SUV.These folks have no transparency, they did not at any point tell me that the insurance purchase was optional and absolutely sounded like it was mandatory.I made a reservation for 8 days at a total cost of $305, they give me a car for 6 days at a total cost of $632.Bottomline, Hertz truly HURTS. I will never go back to Hertz.

Absolutely the worst service I have ever received, or I should not even call it is service. The location provided a GPS without electricity, I have to recharge the device myself and found out that the device did not work at all. As well, the car was with a broken tyre when rented out. I have to visit another Hertz location to change the GPS and the car the following day. When trying to discuss the situation, the location manager was SHOUTING over and then disappeared without an agreement on the issue.

The worst rental experience of my life. Hertz should be ashamed of this operation. The manager, Kendall Powell, represents the worst combination of incompetence and unprofessionalism. God help anyone who decides this location is worth the risk after reading these reviews.

First of all, you can NEVER get in touch with anyone at this location. The lady that works here that everyone is writing about is extremely rude and says she will call you back but never does. My rental was being paid by State Farm because one of their clients rear ended me. I was told by the African American lady who manages the place that I needed a credit card (even though State Farm was paying) in the event the car was brought back on empty. She took a $50 deposit and said it would be returned when I brought the car back. Well, not only did I not get my $50 back, she also took out another $319 for a total of $369. No one will return calls to explain and no one answers half of the time. I’ll just let my attorney handle it from this point but I HIGHLY recommend that you steer clear of this place. If being talked to rudely and dealing with ZERO customer service skills are okay with you, this is definitely the place.

I found a very good deal here, and I read all the bad reviews before booking, the price was so good that I gave it a try anyway, PLEASE DONT make the same mistake, If I had listened to these reviews I would have avoided the super bad treatment of his manager Kyndal Powell, I would have avoided spending 40dll on uber and would have avoided leaving 5 hrs later on my trip. They did not have the car, they wanted to give me one that did not work for my trip, by demanding that they give me what I had rented and reserved, their manager shouted you only have two options, you take that car or maybe you wait one day to get you another WTF? she asked for my phone number and she did not hear a number so I repeated it, when she had to correct the number she shouted me again, OMG I can not believe you dont even know your phone number . If you like this kind of experience rent here, if not please go somewhere else, at the end i went to Enterprise and it went perfect. Do the same, If Hertz doesnt do anything about this.. you can, please go to another company.

This location is a total joke. They refuse to give you a receipt, they refuse to tell their names. If you want to feel like you are a moron and not valued as a customer...go to this location. Oh yea, they like to hang up on you as well when you ask to talk to the manager. Also, yes. Check your credit card. They do not know how to do math.

Rep at store charged me $163 for what they told me was the deposit and rental. I asked 4 times if it was going to cost me ANY additional money and they said no. Low and behold I get a charge 2 months later when I am jobless (as the job I had at the time I rented was temporary contract work).This overdrafted my account.....and left me at a point where my other bills cannot be paid. I used to use Hertz all the time.....I will not and be telling my friends and family who often rent cars Buyer Beware of you rent from Hertz, Hang on to your wallets.I understand that reps make mistakes. But you CALL the customer and tell them Im sorry Mr Customer I told you there would be no additional cost, I was wrong the number you paid today was only a security deposit, the rest will be charged in 2 months to which I would have been mildly infurated but would have gotten over it to go about my day. But no....dont admit our mistakes.....

No cars available and the gentleman that answered the phone his attitude was HORRIBLE he didn’t care at all!

On 8/30/18 at 1:27 PM, I called for my insurance claim reservation, the lady answering the phone told me that they did not have any car and no dfw location have car, we hung up. I called back again at 1:45PM, asking since I have a reservation for today’s date, why they don’t hold car for a reservation, the same lady reply that they issue car as customer come in.I called Hertz 800 number, they got one of the manager in dfw to help find a car...she found a car and to my surprise...the car that’s available was at this very location where less than an hour, I was told they have no car available.I called back at 2:14PM, the same lady answered, I asked if the vehicle that one of the manager say they got for me is available for pick, she say yes. Then she have the audacity to asked if I had called this store and was told that they have no car.Horrible customer service, if this person work for me...she would not have a job for such performance.I did not pick up the vehicle, can’t go to such place that have no servicing skills. I went to the Arlington store off peach street. Arlington location, Regina was excellence. I will call the manager back and thank her for helping me out...she professional.

If I could give negative stars, I absolutely would. I had made a reservation online the day before I went, but apparently thats not good enough. I only needed a compact car, just something to get around in for a few days, nothing fancy. When I get there, they say we dont have any compact cars and the only thing they have available is $15 upcharge per day. Im like, ok, thats kinda highway robbery, but whatever. Well, she kinda didnt mention that the upcharge was on top of a regular rate of $46 dollars per day, and not the $17 dollars a day I had reserved for. I get home and look at the receipt and figure out they were charging me more than 3.5 times the rate I had originally reserved (and that was allegedly with a 10% discount.) I drove it right back the next morning and returned it. $72 dollars to drive it home, park it and drive it back the next morning. And it wasnt like they gave me a Mercedes or Land Rover or something, it was just a Ford Fusion. Utterly ridiculous. I will NEVER EVER do business with Hertz EVER AGAIN.

Worst car rental experience I ever had.They charged me $100 for filling up the gas. Are you kidding me. I returned it maybe 1 gallon less then what it was. They said if i dont bring back what the gallong it was before they would charge me $10 per gallons multiply by full tank regardless of how much i have in the tank. The lady told me she cant do anything about it. I warn all of u all not to do business with these scammers. I cant believe in todays day and age where they value customers happiness so much this kind of business exist.

Hertz has become my exclusive rental car agency. Hassle free rentals. Quick and easy.

I was in an accident and the insurance company set me upWith this location. When I called toHave the pick up service come and get me and take me to their location, they said they would be there at a certain time. And hour and a half past that time, I hadnt heard from anyone. I decided I would just uber there. When I got there, there was a sign on the door stating they had stepped out. They were gone for over an hour while I just stood and waited. I called them several times and only one time someone answered and they stayed they were picking up more cars and would be back in 10 min. 45 later, they arrived with no apology for leaving a line of people standing outside their doors. They are very unprofessional and I do not recommend anyone using this location!!!!!

I went to this hertz location to rent a car for my business trip. The employee at the front desk was unable to add the CDP which was provided at the time of renting the vehicle.He told that he can do that when I return the car. But when I returned the car, another employee who was at the desk refused to accept the CDP and made me to pay the full amount. Even manager told me that it should have been provided at the time of renting the car (which I did at the time of renting the car). Overall, they made me to pay an extra amount of $170 even though I had a valid code.

Dont waste your time with this location. They did not show up for a scheduled pick-up after I dropped off my car for repairs. After waiting 40 minutes and calling, they stated they had no cars, had not sent anyone to pick me up, and could not estimate a pick up time. They were .75 miles away and never called to notify me they werent coming.

Worst costumer service.

Worst customer service. First the manager asked me to wait and then after 15 mins was told there were no cars available for rent. I am pretty sure the lady behind me probably got her car.

The worst service I ever had with Hertz. I had a reservation and when I walked in, they said they dont have any cars available. Its their responsibility to arrange a vehicle for existing reservations. Even the agents are irresponsible. I called them before I started to check if they have cars. Avoid this location.

The ladies at the front desk are good but they need help.

Very poor management!! 4 or 5 different people with reservations but they dont have cars, no internet connection nothing!!

We booked a car a week before for California trip. The day we went to bring our cars (2car). They said the vehicles are not here and they even didn’t help us to find any vehicle. They left us nowhere .When we were seeking for help the lady on the counter spoke in such a harsh way when we needed help.They have 0 customer service and don’t care about customer.Trust me.Don’t go here for cars.Worst experience ever:

Had one of the worst experience in my life time. Me and my friends booked a car 2 weeks ahead of the time, but when we went to pickup the car they said that they didn’t have the we wanted. They sent us to a hour drive to denton just to find out that they canceled our reservation due to which our deposit was on hold.

I prepaid for a Hertz car through Priceline and was told when I got there they could not rent to me with my Bank of America debit card because my credit was not good enough. I was completely shocked as I have rented many many vehicles for work over the years and NEVER has this happened. I was left without a vehicle and completely embarrassed by the ordeal. Dont rent from them without checking your credit score first.

Our rental did not have gas, the car was not ready on time. And if you have questions the manager has an attitude with you. Avoid this location.

They need to fire the employees there. I ended reporting fraud to my bank on behalf of the charges made on my card and the agency who refered me to them.. And for ending up with no service and rude words from those who work there.Hertz will Hurt.

Booked a mid size, got a compact. Such a turn off!