I had a blown head gasket so my car was towed to the Shop. I did everything through phone and text! Zack took care of my situation flawlessly kept me posted on everything and was willing to answer all my questions. I opened the hood and everything looked amazing! Glad to have called and done business with you guys! Thanks again for the great service!!

Great staff! The gentlemen there were very friendly. They were able to fix my car in a timely manner. Happy customer!! 5 stars service at affordable price!

Ive visited this location twice within the last month and completely regret not visiting sooner!! Josh and Zach were ABSOLUTELY amazing!! I was dealing with an issue on my car for almost a year, 2 other establishments could not resolve and kept brushing off. First visit here and it was completely resolved!! Not only are they knowledgeable, and have great customer service, they work in a very timely manner. This is def my go-to place going forward.

Here is what happened. I took my vehicle for oil change and inspection. They told it will be an hour or 1.5 hours. Until after 2 hours and calling multiple times, they responded that texted me saying oil is leaking and wanted $835 to fix because of dripping oil pan. There was no oil spill before and how it started all of sudden. I am not sure what caused suddenly oil to . Somehow I didn’t feel comfortable to get my vehicle serviced there. I went and picked up my vehicle.

They offer a 3 year package on wheel-alignment for a discounted price. It is a scam, don’t go for itOnce you paid for 3-year, they don’t care at all. Every-time, they tell a reason to avoid doing the work or tell that some other axle is blocking them from working the alignment.I went back after a few months and they told nothing about any blocking and they did the alignment. But when i asked them for a report of the alignment, they say their printer doesn’t work.Its all very shady every time and I never had a satisfactory experience here even with their responses. I will not return here

Josh was awesome. the service, price, time frame and most importantly customer service was above and beyond!!! Will look no further for any tire needs. Thanks guys

The team at Drivers Edge was so helpful and friendly. They explained the issues with my car and gave a fair price for repair, which was completed in a couple of hours.I will definitely go to them for all my car maintenance needs.

From the Moment I called and spoke with Zack about the suspension on my 2014 Dodge Charger, he was very professional. I left work to drop off my vehicle, they arranged me a ride back to work. The repairs were made quickly and my vehiclev was ready to pick up on time. I will take my vehicle back to them again.

The store manager Zack was amazing. His provided excellent service and finished our repairs far more quickly than expected.I would highly recommend this Drivers Edge location to anyone needed automotive repairs.

Very polite and worked quickly to get me out on time!

Zach had me in and out of there for an inspection. Quickest Ive ever been in and out of any shop in relation to cars. Thank yall and you zach!

Car was making hella ungodly sound while idle in drive that my ears couldnt tolerate for one more day and Drivers Edge had a open bay. These guys came outside, popped the hood, started the engine and heard my complaint, then agreed to fix it same day for a reasonable price within a reasonable wait time. Couldnt be happier with the results.

Zero star for me.So, I got a new battery couple of days back for my Lexus Rx-350 from Drivers edge and then the very next day while getting car serviced by Sewell Lexus, I was informed the new battery had a bad cell, and was not charging and I should get it replaced as it was still under warranty.Upon visiting Drivers Edge to get the bad battery replaced, I was told the alternator is bad and needs to be replaced and it would set me back by 1200$. They also offered me an option of using an online discount coupon worth 100$ only when I said I would like to get the alternator checked by Sewell Lexus.I checked back with sewell and confirmed if the alternator was bad ? They confirmed the diagnostics they ran did not find any problems with the alternator and the battery was the problem. I spoke to Drivers Edge and explained the issue, if the alternator was indeed bad the red battery light on the dash would be on, which was not.After talking to Drivers edge over the phone, This particular gentlemen was arguing at first and finally agreed to put in a new battery but also said he cannot cover warranty on the battery as the alternator is the problem. I was definitely not expecting this. I think this was more of lack of customer service experience of the individual with whom I was speaking as he soon seemed to realize his mistake and agreed to cover the warranty. But you know words spoken once cannot be taken back, experience gone sour once cannot be made sweeter.I offered them the option that they refund my 260$ and take out the battery so that I could get a new one from sewell - lexus. Finally, Drivers edge did agree to put in a new battery and said they would cover the warranty of the battery, which only time will tell.So, I guess the point here is when Drivers edge put in the battery why did they not say the alternator was bad ? Why did they leave me with a false status everything was ok? How sewell lexus not find fault with the alternator ? I mean, Sewell lexus would have been happy to replace the alternator and charge few bucks won’t they ? I will take the pain and revisit Sewell lexus and check the condition of the battery and alternator again but definitely not going back to Drivers edge as I did not see any transparency when they changed the battery and a gave false status that things were ok. Definitely not a very pleasant experience.

I’ve been coming here for the past few years and they’ve been nothing but professional, kind, and upfront about what needs to be done. Zach was incredible today! Very grateful to him and the staff. If y’all ever need any work done, this is the place!

Was going to charge me 700 dollars to put in a alternator. 700 freaking dollars, talking about 2 hour labor. This is why i don’t deal with shops like this. It doesn’t take 2 hours to put on a alternator. Won’t ever be going back here I don’t care if it’s the last shop on earth.

Quick, professional service. Attentive staff that greeted me immediately. Gave me a reasonable estimate for additional work that was recommended after oil change and inspection. Will likely continue to work with them as they were not pushy about selling additional services.

I was able to get in to get my oil changed on short notice. Zack was awesome, he got me checked in quickly and was very kind. I will definitely be going here for my future oil changes.

This is a wonderful place to take your car to .They were so helpful and even helped in reducing the price of the parts I needed .They were accommodating and amazing .Definitely my go to shop

They were able to get my car in early and have it ready for me by the end of the working day. Did a great job, my car feels wonderful. Ill definitely be using them for any future repairs.

The people here were very welcoming and professional. I went there for state inspection and were able to complete it within 15 minutes. Though I did not get any repairs I will certainly recommend them because of their professionalism.

They got me right in, were able to diagnose the issues and complete the repair. I could sense there was something wrong with the way it was driving. I was close to ruining the transmission. On my drive home, I thought “this is the way the car should run.”

They did a state inspection. Very nice professional team. Did not take much time at all. Thank you

Great experience. Quick in and quick out

Services were completed timely at reasonable price and mechanics were careful not to scratch my alloy wheels.

Amazing customer service! These guys go above and beyond! Would not hesitate referring anyone to them!

Called to see if they could replace my battery after the snow storms and they were able to get a battery to the store within 30 minutes. I was in and out in probably 15 minutes. Josh was super helpful and easy to work with. Thank you!

My Check Engine light came on during a road trip home. Went immediately to my Drivers Edge location at LBJ/MacArthur.Lance, the manager and Richard scheduled me right in and diagnosed a major problem with the catalytic converter. Not only did they walk me through the process to my full understanding they had the job completed that day. Lance drove me home while they worked on my car and picked me up 7 hrs later.My vehicle purrs!! She’s an old girl but now has plenty of life left. So happy with the professionalism, care and quality work at this garage. Best part you can make a fresh cup of coffee in a clean and tidy waiting room!Well done Drivers Edge!!

This is my new go to for oil change and inspection!!Very polite and all was done in a timely manner!!!Thanks to all!!

My cousin first went here and was just blown away with how great everyone here is. So I decided to give them a try as well, and man was he right. They check everything and will talk to you about any issues they find. The real kicker here is if you tell them you aren’t interested in the extra services today they don’t push it. I’ve never seen a place like this that doesn’t make it seem like life or death to get everything fixed at once. They are very understanding and I will definitely be using them for future services from here on.

This is my go to place for state inspection, general maintenance and other questions for my 2014 Jeep Cherokee. I usually go on Saturdays so they are slammed and I end up waiting for hours (depending on the services needed) but I am ok with that trade-off since that is the only day possible. Their rates are usually cheaper than dealership in my opinion. If your car doesnt need a particular service, they will be honest about it and not just try to upsell a service. Would definitely recommend.

Professional team. The service is good

My radiator had a nasty leak. And they got it fixed in less than a day.

Service was prompt and professional and reasonably priced. Staff (Zack) was very helpful.

We’re very nice and friendly. Took great care of me and gave me a great price replacing 4 tires!

Store Manager Zack did a phenomenal job communicating with me while I was at work about what he observed was wrong with my vehicle.

Professional and good pricing

Growing up in a mechanic shop with my uncle taught me a few things. And one of them is honest and good pricing for labor and parts. Coming from out of town scared me to use a mechanic I didn’t know but this shop Drivers Edge know what they’re doing and have realistic pricing. The guys are friendly and polite. I would definitely use them again.

Zach was amazing and great service. Pricing was good too

Knowledgeable, Trustworthy, and Customer service oriented. What one always hoped an automobile service company would be.

Great job great workers

It was my BMWs rear door glass that wouldnt go up/close. I could hear the sound of the motor when I press the button but the glass is stuck at the bottom. I was first charged $75+tax for half hour labor to check and let me know what is the problem. And then, next working day I get a call saying I will need to replace window motor and regulator and the estimate given was around ~500 for motor + ~300 for regulator and another ~300 for labor. A whopping total of $1100. I understood something is fishy. When I asked that the motor might be good because I could hear the sound of the motor and the reply was the regulator and motor come together. I got my car back without any further repair and checked myself. Found that it was just a regulator that was broken. The cable in the regulator was stuck badly and broke. Got a premium regulator from Amazon for $70 (OEM product was around $150). Was in hurry and the cheaper one was available in 1 day delivery option. It worked like a charm and all is done in $70.. I was so disappointed with their service and the wrong information and so expensive service. $81 and my time spent with them was a complete waste and they also broke few knobs when they opened the door. I will have to buy them new to get exact fitting. Such a shame on these guys. I have photos taken of myself repairing the window and the product purchase details for any evidence or details required. I am never visiting them back and anyone visiting be aware of they ripping off your wallet. And to help you they will push thier finance schemes as well if you cannot afford their repair price.

Great experience every time I come here, the manager Lance was so helpful and friendly. Thanks for the great customer service, you rock!

Went for oil change, seems they overfilled and dropped oil all over engine and when i went to get the car they showed me bottom of the car and said there is oil leak. there was no oil leak before oil change. never gonna go there for any service again.

Stayed open late for me which was such a blessing

Real quick service and great customer service. They were able to order a special part from a dealership and install it in 2 hours. They even finished 30 min ahead of the time they quoted me.

They are very nice and professional, however they don’t get four or five stars because of the pricing. They charged me 2.4 hours of labor and yet they called me to receive permission to do the work and then to tell me it was finished in 1:40. The charge needs to be for the work done. It cost me nearly $150 extra.

On what was obviously a very busy Saturday I took in my car for rear breaks that had begun to grind. Despite the business, I did receive my car before the end of day, and while I was there waiting for finalization had a great conversation with the manager who professionally aided other clients in that time as well.All in all very professional, thorough in explaining the issues, and then of course as prompt as could be in fixing them.

Brought my truck here when it wasn’t starting. They replaced the starter with a refurbished one. They guaranteed their work for 24 months. After 3 months it was having the same problems. Called and they said bring it in and if the problem is the starter, they will replace it for free. Ok cool. Did this 3 more times. They continued to say it was a “faulty starter” every time and replaced it again and again and again.I only continued to bring it here because the replacements were free. After the third replacement didn’t work I called my actual mechanic. Problem was never the starter but batteries in the key fob dying and not allowing the vehicle to start. Spent 700$ and over 12 hours sitting in the waiting room for a $6.99 at-home fix.Starter #2 lasted 3 months. Starter #3 lasted 2 weeks. Starter #4 lasted 2 days. “Faulty starter” every time, huh??? How about actually finding the problem?? They don’t do that here.

I wish I knew the guys name who worked with me, but he was really nice and it went above and beyond to help me out. As someone in sales, I appreciate good service and I really feel like you can elevate someone’s experience. That’s what I got when I went into driver‘s edge today.

Sowed up at 8am without an appointment, team was able to fit me in for an oil change, tire rotation and allginment. After 3 hours car was not finished (I didnt have an appointment so I understood these things take time) so I found a ride home. Picked up my car a few hours later, new front personal, had no knowledge of my services performed, was not briefed at turnover, etc. Confirmed services were performed, paid and left. After leaving discovered that oil life was not reset and new sticker was not added to vehicle.TL, DR: Good price, ok turnaround time, but could improve on communicating info between team members.Update: 3/18/21 I changed my rating to 5 Stars. My communication with the team was excellent this time. A ride was arranged to get me home after dropping off my vehicle (a nice touch) and it was fixed and ready same day.

They had to order the battery and it came quickly .They installed it quickly and also checked my air pressure.They were knowledgeable and professional.

Great experience! Very fast service and not expensive 👍

Very timely, professional and courteous. Satisfied customer.

Got my vehicle inspection done. Amazing service, fast and professional. Definitely will come back for other services as well

Lance and his staff are absolutely awesome and took great care of the 2 cars that I brought in. Very polite and welcome. 100% recommend them!

I has Motor Vehicle Inspection and flat tire fixed. I enjoyed the experience and satisfied with the professional service provided . Very professional and got me out in less than 45 min.

I went there for State inspection and door lock fix. They started working on it, suggested few other things like coolant change and brake alignment etc. I accpeted. Then they finished other suggestions and did not do the main things I went for. They said they dont have spare part to fix my door lock and they cannot do state inspection because their printer was not working. And I was end up in paying 357 dollars for those extra things.

Rico was friendly and helpful, and only charged me for the bare minimum. He was open and honest about how I should save money, and never pushed me to do anything unnecessary. A great experience. Ill definitely come back if I need any more work done.

AMAZING AMAZING AMAZING!!! Hospitality, Professional, everything you name it they are incredible. Prices are wonderful and staff was very friendly! Whoever worked on my husband car (2013 dodge avenger dark blue) june 25 around noon to 3:00pm thank you thank you thank you! All of the staff is amazing!!! Thank you all for everything..will continue to see you all whenever a problem accure with our vehicle

Professional, Knowledgeable and well experienced. I would definitely recommend and return if I had to.

I came here with my daughter to get her car inspected. We received quality service and professionalism. They were friendly and we didn’t have to wait long. The location is clean. I also have to say they also go over and above. I came back with my daughter after getting her plates and registration to ask if they can put on her new plates. They jumped to assist and was so helpful.If you want quality service and caring people to work on your vehicle go to Drivers Edge Auto Repair in Irving, TX on MacArthur Blvd you won’t be sorry. Thanks for your assistance today!!!

Great customer service. They replaced my tail light quickly and on the house. I really appreciate it. It’s Still good people in the world. Thanks alot Drivers Edge.

I had overheating issues back in January. They were fair, very kind and took care of me. 2 weeks ago it was doing it again and they put in another thermostat free of charge. It started overheating again and they found the problem was an air pocket in the coolant thing and only charged me for the part. I cannot not express enough how much I recommend this place. I work down the road and decided to try them out. This will be the only place I bring my vehicle from now on. The mechanic and manager are very friendly and fair. I never felt cheated or told there was more wrong with my car. Thank you guys!

Management was good and prices were fair.

Customer service was amazing and I got my car serviced and everything was clean and well sanitized. This is the only place I bring my car. Thank you Driver’s edge!

I was greeted upon entry by my first name and was in and out quickly for my state inspection. I go here every year and will continue to do so.

Very nice & helpful staff. Very polite & informative. Manager was exceptional.

This business is a scam with totally unprofessional people. I went with high expectations and asked for quote. They called back with a quote which was 3X anywhere else I had ever seen, so I asked not to do any work on the car. Went back to get my car and they charged $100 for oil change and tyre rotation. Dont know if they did any work on the car. totally unprofessional people and the prices suggest that the operations is a scam.

I know Im in good, fair, reliable hands when I do business with Drivers Edge here in Valley Ranch, Irving, TX. I was greeted professionally and amiably. My car issue was discussed and a plan of action was readily implemented. My driving needs were met while service was being done to my car. Everyone deserves an auto shop they can rely on and call upon at a moments notice. Thanks to all who assisted in this endeavor at Drivers Edge. And Happy Thanksgiving!Wanda J. Zamorano, Ed.D., Irving

Very bad service. If you go there, you will regret.I took my car to the driver’s edge auto service for a diagnosis on a sound. The mechanic said sound is coming from the power steering pump, need to be replaced. He gave me a quote to replace the power steering pump for $631.99 and $149 labor Charge. He mentioned he will buy the parts from AutoZone the total charge was $911.07. I came home and checked the price at AutoZone, was $163 . I called the shop and I ask why is he charging me $631.99 for the parts? He explained there are other miscellaneous parts needed to complement the steering pump replacement. I agree to the charge. I did not get a Call from them so I called them at 5 o’clock to learn the status of the car repair. he said the car is ready. When I went to the shop he said the car is still making Noise. They replace the power steering pump from Napa auto parts. The guy name Richard/Rich left for the day and he cannot be reached. I will have to pay to get the car that is still making noise and bring it back tomorrow Or come back next day. I decided to leave the car so I can talk to Rich. why did he replaced the parts from Napa not from AutoZone And why the car is still making noise. The next day Rich called me around 12 o’clock and said AC compressor is bad making minor noise, need placement.So, the car was miss diagnosed with power steering pump, Which is $163 at AutoZone. I end up paying $911 and the car is still making noise.Totally dishonest Person, bad service. Completely unsatisfied customer.

FAST, FAST and FAST!!! I had my annual inspection here. They had me in and out in under 30 minutes. Very friendly, answered all of my questions and wonderful customer service. Did I mention these guys are fast? A+++ service!

TERRIBLE!!... I was told one thing needed to fix.. Some how another thing needed to be fix after the car was already diagnosed.. Plus they are over priced.. None the less they will fix it after taking your arm and leg..

Fast, professional, well priced

Professional service from the time I walked in the door. I went in to get a state inspection and there was no wait and the service was top notch.

Very fast service at a great price for tire install! Thanks!!

Ive been going here for many years. I went here today to get a state inspection done as Ive been working the past two weeks straight and will be working the next three weeks. Their hours seem to have changed and they are not open on Sundays. I had only today to get it done. Rocco/Rico who is the guy in the front and the acting manager.... absolute horrible customer service. Rude, inefficient, discriminatory and walked away from me, and said that I can go somewhere else if I dont like it. Well I did. City Garage just a couple miles down the road and you know what they were just as busy.... got got seen in 2 mins and got out with inspection done and paid within 45 mins (and for $25!). Found a great place to take care of my car. Will NEVER go back to Drivers Edge after 9 years of using them pretty exclusively.

I’ve been here many times for little and big car repairs. Everyone is always friendly, helpful, and professional.

I have been going there for the pass 3 years and every time I go in, there is someone different. The customer service has improved alot. Im not sure what this store has such a high turnover. The location is excellent.

Very friendly and pleasant to deal with. I have always used them for most of maintenance work for all my cars.

***This is an update (Feb 2020)I went into Drivers Edge today to get bulb(s) replaced, in a different car than the last time 😊. Anyway, a newer manager, Nash, helped me this time. And can I just say he was nice just to be nice, which is greatly appreciated especially after having a rough day. Anyway, not only did I go there within about 35 minutes of closing time; he made sure the job was done quickly & without the pocket crushing costs. I was out within a matter of minutes. Ive not had a bad customer experience on any of my visits to D.E. Kudos once again guys. Keep it up!!(2019)Great service. Went in for state inspection was assisted by Connor on Monday. Had to get a few bulbs replaced and although it was a bit pricey for the labor costs (which Im sure is set by corporate) Connor was very helpful when I found out there was a defect in pair of wiper blades Id recently purchased from auto parts store. Had to go back the next day, Tuesday, because of another light that was out and was assisted by Matt, who was just as friendly and helpful. The 4 stars is for some of the costs. Give those guys 5 stars for their fast, friendly service!!

Just had my car repaired for the first time at this location today and the personnel and management were exceptional. I originally thought my estimate was high but after comparing it to my local repair shop it was more than fair. Being as close it is to my current job I will DEFINITELY usethis location again. Keep up the great work team.!James Allen Pitts

Excellent customer service, treated with respect, Nico explained everything going on with my car and was very polite. Treated like family.

Very close to My House Peace of mind

Went in for a fuel pump replacement, and now car is running very well! Very polite, professional, and nice guys all around! They even helped me out by lowering price due to my financial status! Will start coming here regularly for my car problems!

Update 7.2.2021- I wish I could leave 200x 5 star reviews. This is my service provider of choice be ause everytime I take my car here I get SUPERB SERVICE.Zack and his team are helpful, friendly and most importantly honest. I can’t thank them enough for there consistent good work. THANK YOU!!Yet again awesome service from this team!Thank you Josh for taking care of me. My car died and was it not for insurance they were willing to tow my vehicle to their shop to get fixed. I managed to get there and they fixed my car and pricing was great. This team is so helpful and kind. Thanks again for super awesome service!

The energy there was great!! I walked in and instantly felt like the people there genuinely wanted to help me resolve my car problems. Very detailed and happy to answer any questions. I was not pressured instead I felt like my car was well taken care of and in good hands!!Thank you for an Amazing Experience!!

They always do a great job. Cant complain about them.

Horrible experience. They wanted us to pay $90 for an alignment, $90 for a supposed tire rod we need, AND $150 for the labor of doing this. All we wanted was an alignment and they come up with this. Before you decide on anything here at this place,get a second opinion because who knowThe guy who helped out today, 04/27, after he was told we couldnt pay for that simply yelled out to the guys to take the car down in a rude you -wasted- my- time kind of tone. On top of that there was no hospitable service. It makes me very sad for anyone else who goes through this. Honestly yall. Go elsewhere if you can.

The service was outstanding

I had the unfortunate timing of getting a nail in my tire. They replaced my tire in record time and got me on my way! Thank you!! (I requested it be replaced as this was the second issue with this same tire)

Exemplary service and exceptional patience and courtesy as I talked too much through my mask. 🤦🏾Thank you so very much 🤗😁

Inspection. Very professional and fast.

Going there for almost 10 years. Last month, got a vehicle inspection and inquired about my steering. Last year, it was rack and pinion that was probably going to need some work This year, no problems found. Funny enough, steering has same problem I asked about. Inspection done, told I was good to roll, heres the papers. Today, I was getting ready to finally get registration and finally looked at my papers, emissions test failed. No notice, no comments, no suggestions about what was wrong. Gave them 3 days for my inspection and maintenance and had an agreed upon time of noon on day three. Car wasnt ready until 5:30 that night. 5 HOURS LATE. Now, its been 3 weeks so I am past my inspection repair time frame of 15 days. My own fault for not checking the paperwork but when told everything was good to go, I expected that. Great work guys. Good luck treating customer in the future, maybe youll keep a long-time customer aside from me.

I am absolutely thankful for Darren! He is very knowledgeable! He really cares about the customer as a family and making sure they understand the issue with their car and what is needed to fix it. Always look ONLY for Darren if you want to get anything done in Drivers Edge as he can be trusted. I got my wheel alignment done which Darren himself aligned it correctly whereas the mechanics and the other front desk person mentioned it cannot be done. I am really satisfied the way Darren handled the situation.Thank you Darren and keep up the good work.

Can one mechanic describe in detail and emphasize the importance of a repair or maintenance schedule? An absolute engaging explanation of how the vehicles work and what tasks need to be completed. Darren, a poet amongst mechanics. A savant of the industry. Repairs that I need will always be done here. He yields decades of mechanical knowledge, but can simplify it for anyone.I am truly grateful of his expert opinion and his teams dedication to efficiency and cleanliness.

I love Drivers Edge. My go to for auto maintenance

I went in to have the battery replaced and as it turned out I also needed new terminals due to corrosion. The guys found a great solution that saved me hundreds of dollars. Awesome service! Keep it up!

Theyve always taken good care of me and the front desk guys know me by name! Definitely recommend them. They check everything thats needed and go above and beyond. Being a faithful customer paid off too because I was borrowing my Nanas truck to help a friend move and her brake light was out. I went in and asked how long the wait was, explaining my situation that I just didnt want to get pulled over, and he had me pull around and had one of his guys take the 5 minutes to fix the light instead of having me wait the hour wait they currently had. Love these guys :)

Nash is really a great guy he stopped what he was doing to clear my headache with my truck this guy made my day thanks Nash he was straight to the point

Took care of all that I needed in one spot. They have a credit financing option so if the repairs are more than your budget, you can apply within minutes and charge the costs rather than go broke right then! Which saved the day for me, as I let my car go too long without maintenance and needed a ton of stuff fixed. Will be back!