Oscar was great to do business with, would recommend 100%. We had a costly repair and he got Ford to accept a majority of the costs. The repair was done same day, even when another dealership told us the job was a three day repair. Great dealership service!

I drove from LA during rush hour because they gave me the best deal in Southern California for a 2021 Mustang Convertible. I suggest if you buy from here that you ask for Mechelle - she was incredible and kept me updated throughout the whole process making me feel confident that she had my best interests in mind.

I took my 2014 Ford Mustang in for a diagnosis this week since I was having battery issues and Marissa Blenz went above and beyond during both of my trips to the dealership to service my Mustang. She was attentive, honest, and gave solid recommendations. Shes a great listener and super friendly and I trust that I will receive the same level of great customer service the next time I make a trip to the service department. Highly recommend her!

This is the first service I have had on my 2020 F150.When I arrived, I went in and met with the service adviser, Oscar. He was polite and prompt. The waiting area is clean and comfortable. I returned in the afternoon to see if my truck was ready, and the advisor said it was finished and he was just waiting for the paperwork. He had it washed and brought up within 10 minutes.A very nice experience.Rick

I received prompt friendly service and sent on my way. Great job! Keep up the excellent attitude and effort

Every vehicle needs service including family and friends. What makes this dealership exceptional is the excellent service writers when you need services. Incredible parts department manager, and should you need any bodywork repair, it truly doesnt get better than this dealership. Oh, and when you are waiting for service, what a place to safely relax and wait for service. Beautiful vehicles, a full service espresso, coffee, and snack place from A to Z. Turtle-Click elevated service with top notch teams and what a dealership.

Wiper fluid is completely empty. Not sure it was checked. A portion of air filter was left on the engine as well. Jack was great but social distancing was not observed in the waiting area.

Our experience was excellent and it was all because of Brandon Jacobson our salesman. I called just before closing time to see if they had any of the new Mach E’s and he said they had 2 on the lot. When we arrived a few mins later after leaving another dealership just down the street. Brandon was waiting for us and took outside to check them out. My wife and I absolutely loved the color, the look and even our son loved all the features. So from beginning to end the overall experience was top notch with this team and we appreciate Brandon for all his help.

Very happy with the service department here. Car dealerships and mechanics are often so predatory, especially for women, but I never felt pressured. Everyone was very nice and friendly, especially when I was confused on where to go (it was my first time here). Took my Ford coupons easily, without complaint. Service was done quicker than estimated. I got a text letting me know my car was done and what they recommended, and was able to schedule another appointment super easily to get it serviced again. Car came back clean and running well. The free Lyft rides home and back to the dealership are an amazing perk as well. Ill keep coming back here for future oil changes and service.

Great service, Oscar is always on top on how my service is going, always friendly, quick and knowledgeable with any questions that I might ask him about any of my vehicles that I’ve taken.

I needed to have my vehicle serviced and I was helped quickly and it cost less than I thought. I also received a video inspection by email as well. Everyone was attentive and courteous. Will definitely get all my service done here.

My service rep was able to fit me in same day and carefully explained all to be done. My car service was completed earlier and cheaper than estimated. While other places are closer, I would gladly drive the extra miles to have Paul and Tuttle Click take care of my car.

Excellent service from beginning to end. The video is a nice touch. Jack, our service manager, was polite and kept up informed and made sure all work was timely done and both loaner and our car pick ups and deliveries went smoothly and as promised. A+I should add that our sales rep, Brandon, stepped up and gets an assist.

Took my Mustang in because it would not start. Paul greeted me and was very professional. Once my car was in the shop I was updated every step of the way. I got my baby back and she’s running better than ever! Thank you Paul and your team!

Craig did a wonderful job assisting me and everybody there are always super friendly and go above and beyond!

I even spoke to the store manager which from what I understand the Nephew of Tuttle-Click, but still not a good deal. He said he was going to take care of me. The nephew of Tuttle-Click stated the Mach E should is deprecated when it has 4000 miles as a loaner. I said this one was not only MSRP but marked up $5000 dollars.

I have to bring my car back for a 4th time for a recall, when every time Ive brought it in previously they assured me they could fix it that day.When I called in the morning, someone told me I could absolutely rent a car when dropping off. When I got there, they said I got the last one that was just brought back.The work and service was fine, but it took over an hour to pick up my car once repairs were made.

Great experience with this dealership, I was able to get everything done online and by phone...Reza made that totally possible (salesman). They have great deals and Rez had a wealth of great experience, understanding and kindness. I walked away with a wonderful vehicle and I felt really good about the deal. If you are looking for a Ford...go here and ask for Rez he wont let you down. Thanks Reza, well be back soon for my wifes Lincoln!

Super not pushy dealer. We went to buy out our lease and noone even tried to persuade us to buy something else never mind give the hard sell that most dealers do. I appreciate that. Service was professional and efficient.

Great experience at your dealership. Best time spent with Mark who work on the truck. Lots of help solving my issued with the 2004 Ranger.

Couldn’t have had a better experience. The sales department, and manager were extremely helpful and took care of us quickly. Mechelle was friendly, knowledgeable, informative and most of all made it happen in a short amount of time. She showed us the vehicle she thought we would love and boy did we love it. She worked with us and was on top of things.We will buy from their dealership again.Love our Navigator!

I had a wonderful experience working with Paul on my car. Kind, quick service, and made sure to keep me updated on everything. I was very impressed! I will be coming here again for further services on my car. Thank you so much Paul and Tuttle-Click Ford!!

Paul Parsons is a first rate, 5 star service rep - he makes it super easy to get your vehicle taken care of.

Thank you Nate James and Shah!! We love our new Explorer. We really appreciate all of you for making it a really easy transaction getting out of our lease early and making the numbers work for us. Thank you very much.

Great team! Had a very good experience buying my new Mustang Mach-e. The only thing they may have done better is on explanation of rebates and benefits that are provided by the state of California!

I arrived with no appointment for some maintenance. I was greeted promptly and professionally. All work was performed while I waited. I couldn’t ask for anything more. Would recommend Tuttle-Click to my family and friends! Excellent service!

I want to thank Jack Sweeney our Service Manager at Tuttle - Click Lincoln in Lake Forest.Jack took care of us throughly and professionally when we needed help with service on our Lincoln. From pick up to delivery Jack arranged everything.It could not have gone as smoothly as it did without Jack.Jack kept us updated and informed the whole time.Yuri our valet was wonderful as well. Thank you Jack! You made our experience easy! Because of you we will always use this dealership for all our vehicle needs!!! Suzanne

Tuttle Click Irvine is by far the best Ford dealer in OC!!! Love the staff here and always feel comfortable that my vehicle is in best possible treatment at their facility. Most maintanence services I have paid for there are competitively priced to the AMMCO shop I frequent for major vehicle repairs. Makes me feel I am receiving A+ work per price via Irvines Tuttle Click. OH… and Sir Service Advisor Craig Whitacre, totally rockz by the wayyy. He is the Tom Brady of service advisors, and deserves few MVP rings and spot in service advisor hall of fame. He has been at Irvine dealer forever... well definitely ever since Ive and my mom started frequenting there. He always treats us phenomenally. He gives that “Family Ford Small Town Hospitality” touch to the very not so small Irvine Ford Auto Center and bustling Orange County area in general. Look forward to his personality and trust my vehicle with his service advise. He does not push those up-sales like some places do. He does not leave u financially overwhelmed when you plan to go in for just the simple oil change. Instead Craig Whitacre and the other service advisors at Irvine Ford are fair, knowledgeable, and serve customers with integrity. Fully, I trust their recommendations, if and when they are made. Many dealers make you feel you like that dollar sign of their commission. Irvine Ford feels like they want you to feel like family. This dealer and staff are totally wayyy radically professional, friendly, clean, well knowledagble, effecient, polished, and work hard to make you feel cared for. Further they offer great amenities including a fffabulous cafe, all the necessary waiting room facilites, free car wash, unique display room vehicles, and large outer inventory lot. Irvine Tuttle Click is by far the best! Dont go to the otherzzz…! ; )))

My purchase was fast and easy! I was in and out and the team did a great job of helping me out to the best of their ability! I have been so happy with my purchase!

Thank you so much for helping with my car. After going to multiple dealerships and being told that no one could duplicate the problem, you got it taken care of. Youve definitely got a new customer

Had an absolutely memorable experience at this dealership! Lucky is simply the best when it comes to customer service. So many people involved in our new vehicle purchase and the quality of service was simply impeccable. I will continue to shout out the praise for Tuttle Click Lincoln and definitely look to do continued business in the future. Thanks.

My service advisor Sam was great and communicated we’ll. Vehicle was delivered on time as promised!

We worked with Mechellw Williams to aquire our vehicle. She was accommodating of any request or questions we had and worked with us through the entire process until it was completed; even though the dealership had closed and it was over 2 hours past the end of her day. I would refer her to any of my friends and family for a car purchase. The dealership has been great with their follow up as well.

I had a great experience with service at Tuttle Click Ford. Paul took great care of me, was professional, and personable, and definitely made me feel like a valued customer. In fact, everyone I spoke to was friendly and polite.I will certainly continue to use Tuttle Click for service.

Jack was very polite and helpful. The service job was done perfectly and within the promised time frame. Thank you Jack!

Terrible customer service!I made an appointment and came for a test-drive. When I arrived, no one was waiting for me. Then the sales manager told me that they do not have such cars. When I insisted that I had an appointment, he said, okay, there is one, but you cant drive it. Then he agreed that I would drive, but only in a loop of no more than a mile. Absolutely not a friendly and customer-oriented company. Im not going to consider Ford as a new car for myself anymore. Send your sales managers to Porsche so that they can see what customer service means.

Troy and Team were Exceptionally Great ! I don’t think I’ve ever had such a smooth and hassle free transaction !!! I am definitely happy with my purchase and will most definitely be recommending this particular dealership Tuttle Click to friends and Family!!! Troy was such a great support and literally went above and beyond for me and it usually is very difficult to find a loyal sales person that will take care of you, I am grateful I came across Tuttle Click Team and Troy ! Thank you !!! Looking forward to continued business with you guys !

Excellent service and they were able to get us in quickly! Jack helped us with all of our issues. We would highly recommend Tuttle- Click!

Being a new driver, this was my first time recieving car service. Paul made it very easy for me to understand what was going on, and was very helpful. I am confident my future visits will run just as smoothly.

They are very nice, but it seems like they really don’t care too much to help. I pointed to my windshield and the rock that hit it two days before. “ oh my” he said- that’s it? I did have some other questions but never had the time to ask. I am not sure what to do if I have a major problem. Robins Ford gives great service maybe I will see if they can take care of my Lincoln. I bought many of my Navigators from Costa Mesa. They gave great service and they cares. Thank you for asking.

First time using the Quick Lane and great service experience. Oil change and tire rotation for my pickup. Quick turn around and support from Paul in service. Thank you

So we recently went to Tuttle-Click Ford for a Mach-E and worked with Brandon.Brandon was absolutely hands down the most professional and polite person we’ve met amongst this cat buying journey. He was very honest and very respectful.He took the time to walk us through all our options and most of all provided HONEST answers.I would highly recommend them 10/10 for their customer service.

Marissa is an excellent representative for Tuttle-Click. She was able to guide me through a complicated lease buy-out and repair situation. On more reason I am glad to drive my Ford Escape.

Hector Ortiz in Parts was absolutely incredible! This wonderful man went over and beyond and help me with a part !

Sandy Maxwell made my purchase easy and wonderful!!!Thank you!🙏

My 2013 Ford C-Max slowed to a stop on the 405 the other day. Paul Parsons at Tuttle-Click Ford reprogrammed the software and now it works perfectly once again, for no charge! What great service -- highly recommend!

As per the usual, when we have to walk-in for something the service department is most accommodating and up front with how long the service will take.

Left truck at 10 AM for oil change & regular service.came back at 4PM, still not done? Had to wait till 5:30. Took 15 min to find the guy who brings you the car. Wish I had not purchased a service plan.

Paul is the man! Excellent service and really nice! Thanks Paul hope you have a great one.

I have had consistently excellent service from Tuttle-Click. I had purchased my MKZ slightly used from an out of town dealer but it has been exclusively serviced by T-C ever since. Initially we encountered a series of battery related problems but these were finally resolved by the persistence and patience of T-C service personnel. Through all of this I was always treated respectfully and courteously and made to feel like their number one customer.

I did car service - change oil and checked out reason why engine light is on. Second day after I picked up the car, the light is one again. I need to go back. However Paul is always the best service rep.

Always very good. Great work. Car always comes back serviced and clean.

Great job repairing my 2017 Mustang. Customer service representative Oscar was very attentive and communicated with me throughout the repair process.

My engine blew in my 2018 Raptor 1000 miles over warranty. Tuttle Click worked with Ford Corporate to get help towards the repair cost. Johnson (GM) was very professional and made everything smooth. Sam (Service adviser) was great at keeping me updated on my vehicle. I have purchased several vehicles from this dealership and its always been a great experience. I have a new engine and it runs great. Thank you to everyone on the Tuttle Click team.

Paul Parsons was excellent. He took great care of us and was super helpful. We just purchased our Ford from a private seller who purchased it here and took great care of it and had it serviced here at Tuttle and wed like to continue to do the same. We expressed this to Paul and he assured us wed be in great hands. We had an oil change and to our surprise also was freshkyvqashed. We were very pleased with our overall experience here at Tuttle. Definitely will be returning customers.

Oscar was awesome. The dealership by me was backed up for two weeks. Tuttle Click got me in the next day and did my repairs in my timeframe. I will definitely be going back

We had a transmission issue with our 2019 Expedition. Craig was our service advisor. He was amazing and helped us throughout the whole process. I can’t thank him enough for all the help and making the experience go so smoothly!!

So far our experience has been very good Yet at this time our car is still there Been working with Nathan in your body shop and have found him very nice, helpful, and communicative Hoping to pick up our car in a few days and certainly don’t expect service to be any less than we have experienced up to this pointI would highly recommend your dealership

Worked with Paul, once again. this time. Have always found him to be helpful, and accurate, in his iassement of the repairs required and the related costWill ask for him on my next visit.

Robert and his team at Tuttle Click Collision are amazingFrom the moment the he greats you thru every step. Always confident and smiling. Great communication throughout the process.Go see him - you’ll be a customer for life

Ive been to several Ford/Toyota (wifes car) dealers in the Riverside, San Bernardino, and orange county. Tuttle click Ford seems to the ONLY dealer that doesnt try to sell me BS. Ive recently purchased another Ford from Tuttle and it was the same buying experience as the first. Even my wife is seriously considering switching to Ford for her next car. Hope we get a free lunch again 🙂

I took my Expedition in for servicing and a warranty item.. Jack Sweeny in the Service deparment took great care of my car. He had it finished in just over an hour, including a car wash! I was very pleased with the service at Tuttle-Click Ford.

I recently visited Tuttle-Click for a routine service and to get some collision work completed. Travis was super helpful and accommodating to ensure that my visit went smoothly. He worked with me to arrange for a convenient time where I could complete both items while also helping me with transportation. Thank you!

A little over a year ago, I had a question regarding the phone connection to my Lincoln Nautilus. Even though I had purchased my car at another dealership I was near Tuttle-Click and decided to stop at the Service entrance. I asked my question and the man said he would get a sales person, Sandy, as she was very knowledgeable with all the tech issues. Sure enough, she resolved the problem instantly. Fast forward to last weeked when we decided to purchase another Lincoln Nautilus. I contacted the dealership we made our purchase at a few years ago and asked for a specific person and verified that he was there. I left a message stating I was looking for another Lincoln Nautilus and asked if he would call me for specific details being sure to leave my name and number. After not hearing from him, I called the next day and said we would like to purchase a car that weekend so if he could please call me back. Still I heard nothing. That is when I remembered the kindness Sandy had extended me the year prior. I called Tuttle-Click (not remembering her name) but did recall her bubbly personality and gave a good description, Sandy was soon on the phone.Our sales person, Sandy Maxwell, worked with us every minute. I explained what car I was looking for, knowing how limited supplies are right now. I wanted a Nautilus, preferably grey, and within 24-48 hours.Not only did Sandy, give me options while I was on the phone, but she was so pleasant. Not overbearing or condescending or trying to sell me something I didnt want. After narrowing it down to what was available, I asked my husband to speak with her and he was equally impressed. Next my husband gets a call from the other dealership saying they understand we are interested in a new car. I was more than offended. I am quite capable of making decisions regarding MY car. My husband and I would make the final decision together; however, I would have appreciated the courtesy of a returned phone call. Everyone we worked with at Tuttle-Click, sales, finance, service were 5 Stars. ( I wish they did kitchen remodels!)

The experience was one of the best I have had when purchasing a car. Fortunately. I have been able to purchase many vehicles over my life and this has to be one of the best experiences. With the test drive and discussion regarding price, financing and actual finance process we were out in less than 3 hours. I’ve had to spend up to 6 hours at other dealers

Very satisfied with the services. Marissa is a Five Stars Customer Services. She is earnest and knowledgeable.

The whole team at this location was very professional and helpful. I Highly recommend!

First time customer at the service center. Kevin provided excellent service! I did not have to wait and they Promptly provided a lift to get to my office. Would highly recommend them

The service is fine and everyone that works there is nice enough but this place is SLLOOOOWWW Twice now Ive made an appointment for an oil change and both times my vehicle wasnt ready until the next day because they were backed up. What is the point of making an appointment if theyre not expecting me? I took my car here because I take my other car to the Mazda right next door whos service center is amazing (owned by the same group) and its like night and day.

The service advisor (Craig) was very helpful and provided good communication. The service techs on the other hand reported that nearly all of the issues reported were not able to be replicated. I can replicate them. I picked the Corsair up after having it in the shop for an extended period, and all of the reported issues are clearly still there. So, well take it to a different dealership. Frustrating, but obvious issues that can be resolved by attentive and skilled techs.

David Wilson Villa Ford jacked my car up during a simple LOF and refused to take responsibility. Strange, b/c I bought it there and one would think a hundred dollar part that they toasted wasn’t worth losing car sales . . . Anyway I came to Tuttle Click Ford and they fixed it for free! Told them the horror story. Awesome awesome service. When I need a new ‘stang I’ll look here first.

Kevin managed the service process in a quick, friendly, and efficient manner. He was very helpful and proactively showed me some things on my service account that I was not aware of. My questions were addressed and the car taken care of with no problems. Five stars!

Your staff a young lady was very friendly and professional. She handled the car service with thorough knowledge and ease.

Good service team members. 5 stars all the way!

First contact with Jack in service was great. Super helpful and understood my problem. Love the valet feature with my black label vehicle. Picked car up from my home, and back home when done. Really nice follow up too..

When I purchased my car, the antenna was broken. I was told they would fix it at no charge. I brought in my car for the first oil change and to have the antenna fixed. I had an appointment for 8am, but nobody even greeted me or asked if I need help until 8:20. Annoying but forgivable. They called me later that day to let me know they need to order the part, no problem. They would keep my car for no more 4 days, also no problem. On the 5th day, I still hadn’t heard from them. I tried calling multiple times with no answer. I finally got thru 10 min before closing asking if my car was ready as it was now a full day past the promised time. The guy said in fact it was but he seemed reluctant for me to come pick it up since it was so close to closing. I made it down in time. When I got home, I realized that my antenna was in fact not fixed. Why tell me my car was ready when it clearly was not? The sales depart is awesome but the service department sucks. They could learn something about customer service from the sales team.

The service was excellent. My car was ready 2 hours earlier than expected. The staff member who assisted me was very helpful and pleasant. I wouldnt hesitate recommending others to service their vehicles there.

Sam and his team of automotive service professionals always does top notch work for reasonable prices.

Best auto shopping experience in my 47 years of driving. Their sales specialist Brandon Jacobson amazing! Their G.M. Johnson king introduced himself. His staff are a true reflection of professionalism.

Kevin is a super service rep. Always remembers past services and questions and gets service done most promptly.

Great service fast repairs and recall work completed. Overall great service

This was my first experience with Tuttle Click Ford, definitely won’t be my last either. I live in Newport Beach and Tuttle Click is definitely not the closest dealership to me. I used to go to Theodore Robbins in Costa Mesa. After my last unfortunate experience with them I decided I needed to find a new dealership. My experience with Tuttle click was fantastic and all my service and repair needs were completed properly, honestly and efficiently. My service advisor was a lady named Marissa or Melissa? Can’t remember. She was outstanding. Very knowledgeable and responsive. I was impressed and very happy that when I clicked “any service advisor” while making my appointment, I ended up scheduling with her. Thank you for servicing my 2014 Ford F-150 SVT Raptor.

Great and easy experience, on-line company purchase, no surprises, Lucky was awesome. Will by our next truck here for sure.

Took my 2016 focus St for a basic service. In the end. Simple easy process.The main note I want to point out is the service that Paul provided. He talks in a way that makes one not feel pressured and more re assured.Because of Paul, I will keep coming back to Ford in Lake Forest.

Service department is looking out for their own best interests. Service rep I worked with didnt follow up after his service crew was unable to fix a screeching noise in the breaks. This was after the full service at 20,000 miles and also a week after the service when I brought it back in. Very bad service and follow thru considering I did business with this dealership. I called a few days ago upset and the jerk just let it go and didnt call me back. I went to Big O Tires to get my tires swapped and mentioned the issue. Now it seems better. Thanks for nothing Ford Service.

This Dealership is very friendly and courteous. I enjoy having my service done there.

Knowledgeable and helpful customer service staff provided a pleasant car buying experience. The general manager kept me well informed prior to vehicle delivery and followed up with a courtesy call. And I’m very pleased with my Mach E.

Tuttle Click Lincoln has a very nice valet service when your car needs maintenance or anything. Great department and who would not LOVE it!Car returned clatter that day and great communication with them.Thank you

I serviced my F-150 for the first time with my warranty and the service representative Jack made it an effortless experience. I was offered a Lyft to get breakfast. I informed Jack I had to get back to watch the kiddo before my wife went to work and he was very attentive to my needs. All in all I had a great experience at Tuttle - Click.

My girlfriend and I were on our way to the gym and decided to buy a road trip car. We saw what we wanted and Mitchell helped us right out the door with what we are hoping to be a great go anywhere car. Thank you Mitchell

Feel like you are in a small boutique hotel when you wait for your car to be serviced. Enjoyed by customers and staff. Has a sandwich and snack bar to order from, nice curved seating centered in part around a large tv, usu. On 7. Cant complain about the service either. Everyone is friendly and it is well organized too!

Service was great and thorough! Rod was our Service Member who was extremely helpful, friendly and professional. He kept us informed throughout the day with texts, costs and exact pick up time which we truly appreciated. Everything ran smoothly and efficiently and would recommend.

The service guy was nice. However, he tried to sell me two services I did not need. This would have been $400 of needless work. Coolant does not need to be flushed until 100,000 miles, per the manual. Some story was given to me, which my father and brother who are engineers said was BS. Upselling to a woman, not nice. My car didnt need brake fluid change either. All I want to add, is make sure you check your manual before service. Then, if you wonder if something being recommended is possibly wrong, call an expert.

Uses Ford certified parts for repair, well-behaved staffs, responsible, repairs damages to the parts they replace within a year without extra cost.Only problem is communication, they hardly call & say your car is ready. You have to follow up yourself everyday.Revisited last week again & this time both service & communication beat my expectations. Way better, fast service & good pricing. Well done Jack, way to go.

Jack Triefenback in service...very professional!!! Very helpful, very open about what is needed and quick in reply via phone and email.

Had a great sales experience with Rob for a custom ordered Wrangler. I also had some body work done based on some details noticed on delivery and, while it took some time to get the approvals in and work done, I am satisfied with how it turned out and that the service advisor Jesus made sure the work looked good.

Tuttle- Click Ford has exceptional Service both in sales and service. Whatever you need they will take care of it!

Such great service these the guys here, especially David at the collision center. He was great at responding in a timely manner and was very patient with me. He guided me down the entire process and made sure I understood everything. 10/10 recommend!

First time servicing our MkZ here... Craig made it an easy and quick experience. Will definitely return for certain!

I’ve always had an excellent experience with the sevice department at Tuttle-Click…. For the past 13 years with my Mazda, and now with my new Ford.