Porsche Irvine’s service is so professional and they have a sincere care for their customers. I needed an appointment and Skyler fit me in and Thomas handled the service and communication well. Thanks to Brandon for a loaner car too! Our car was serviced with the items needed and we will recommend Porsche Irvine to our friends! Thanks again, HG

Our SUV-buying experience was exceptional...friendly staff, no high-pressured tactics from anyone on site, great follow-up, and good from start to end. Kevin was very attentive and a pleasure to work with as our salesman, and Kristine helped us through the financing in a seamless manner. If you know what you want, but may need a little help in getting there, this is the spot for you to shop. No games, no constant pressure-filled follow-up phones, no BS...just genuine service. Oh, and LOVE our purchase! Thank you Kevin helping us through the entire experience, and thank you, Kristine, for getting us great financing!

Drove 1 hour 30 minutes to buy the car of my dreams. 100% worth it and then some. Saw the car listing at 12am called that morning to see if it was available went in within the next few days to test drive and pick it up. They tried to make the process as fast as they could (printing and signing documents is one thing that sucks about the car buying process) the car was one set price (still 600 dollars cheaper than a car that was same year near me and had 10k more miles) the staff was nice and awesome. Didn’t try to get any more money out of me with packages or anything. Would buy a car from them again definitely if the opportunity comes.

Such an amazing experience with my car buying experience at Porsche Irvine. From the first test drive, all the way through my final purchase, the entire staff was friendly, knowledgeable and extremely helpful! I never once felt pressured or uncomfortable. I have purchased many cars in the past, and I have to say, this was definitely the best experience! Thanks to Mingkai Guo, I am now the new owner of a beautiful Porsche!!

Jon was a great help and overall I had a superb experience. Loan car was ready, and my car was serviced without incident. I was alerted when to retrieve the car and pick up was also smooth. A much better experience than where I purchased the car from another dealer back in March 2021.

Porsche Irvine is really on their game. Jon Lewis is super attentive to our needs. Theyre quick and really take care of you.

Matthew in sales was super! He was warm, welcoming and had great follow through. Although there weren’t cars in stock, he spent the time to get to know our needs.

Happy to share that from our first meeting with Mason to our last in which he presented us with our long-awaited Macan, the entire process was consistently supportive, responsive and focused on our needs. Mason and the Porsche Irvine team were knowledgeable and a pleasure to work with. Thanks!

I am so pleased with the service department at Porsche Irvine. James went above and beyond for me when I had an issue with my car. It had to go in the shop twice in 2 weeks and he really did everything to make the process smooth and easy. Found me a loaner car within a day and my car was fixed for good! Thanks guys!! You really understand excellent customer service there!

I absolutely love driving my Porsche Cayenne! I have taken it in for service and computer updates a few times and my service advisor, Oscar is just the best! He is communicative and excellent with follow up. He delivers when promised and shows me the related information about my car that comes directly from Porsche. The facility is new and beautiful, I have waited for my car in the past and there is a very nice relaxing area to wait with snacks and drinks available to customers. All in all a nice place to take your Porsche in when needed. I recommend calling ahead to schedule appointments as they are a very busy service center.

The best car buying experiences I ever had.Kevin was a fantastic person to work with. From the moment I walked in the door, Kevin greeted me with a smile and asked me what I wanted. From there, we found the car I was looking for. He was really good at educating me about my new car and answered all my questions. He and his team, Eric (manager) and Kristine (finance) felt more like friends than people I just met that afternoon. Thank you for all your help and delivering the smoothest and best car buying experience.

While I definitely feel like the dealership overall could use some improvement with the condition of the loaner vehicles. The customer service I received from Natasha & Marcus were outstanding!

Poor customer service skills... I walked in as Im going to custom order a 911 within next 30 days. I had to approach the salesman as they didnt bother to get up from behind their desks. The first thing the salesman says is but you know there is a markup Enough said, Porsche Downtown LA is getting my business. Much more professional !! Ill have to wait 2 extra months, but they are not charging me any markup.

I had a very pleasant experience at Porsche Irvine. I needed some help with the car shopping. The moment I stepped in, Ming approached us and was very professional until the end. He went above and beyond to help us pick our new car. Kristin, who helped us with the financial part, was also very kind and helpful throughout the entire process. I would definitely recommend this location if you are looking for a new vehicle!

Just had my 4 year schedule maintenance completed on my vehicle. As I expected, I experienced exceptional service, professional service and high quality of service from Thomas, my service advisor and the automotive technicians. Thank you. I highly recommend this dealership for servicing your vehicle.

I was very disappointed that service I received withNatasha.I requested loaner car and got confirmation by email. But loaner car was not ready.I took lift from Porsche one way home(because Natasha told me only she could provide 10 miles one way, my house is about 15miles)During service, I got email my car need to change battery. I received by email no one called me. It’s nice if someone who can give me updates if my car needs extra service because I believe service department wants to know if I like to fix or not. Otherwise service will not complete.I called Natasha and told her, I like to change to new battery. I asked her when my car will be ready, then she said between 5-6pm should be done same day, she said she would call me but she never called me.I called back at 5:30pm on her direct phone, answering machine I left message. Then I called service department and asked if my car is ready, but operator said No, my car is not going to finish same day! What I did all day was waiting phone call from her, then she never called me and went home.I called next day around 1 pm because no one called me, I called Natasha’s direct line. She was not there I left voicemail. Then Called service department operator said my car is ready. I am so disappointed why never communicate with customers and I really felt I was ripped off the amount I paid, I never received service from Porsche Irvine.When I pick up my car the person who helped me his name was Jon. He told me Natasha was off on 7/15, no wonder she never called me. Jon listened my stories, he was wonderful personality I am glad I met him and he took care of me.I really disappointed with Natasha, this is not first time she did not call me for the update. She did not called me when it’s ready to be picked up on 2020.

It’s hard to be enthusiastic about a $750 oil change so start there. I brought my newly purchased old 996 (2000) in for a check up with some warning lights on. The diagnostics were vague...maybe the cat, maybe the oxygen sensors. The previous owner had modded the tailpipes. It was going to be $7,500 plus for the cats and sensors and I demurred since there was no performance issue and I wasn’t convinced yet that all that had to be done. So I called the previous owner who said one cat had been replaced and all four O2 sensors had been replaced. I ordered a used 996 low miles cat for the R side on eBay for $400 and that took care of it. Lights out. What’s the lesson? Well, it would have been good if the tech would have shared the detailed diagnostic codes from the engine plug in to start, rather than just a replace sensors proposal and a replace cats proposal. Yes that would have solved the problem but it was the big hammer and cost is not an issue approach that I was disappointed in. I’m not the new car cash in hand GT3 owner that can afford these prices and I guess I’ll be going to the off Broadway shops from now on for this kind of thing. Finishing on a positive note, the dealer was professional, courteous and polite and Tom, my tech was a gentleman. I guess I can’t afford the club prices is all.

I went to Porsche Irvine to get a four wheel alignment for my 2003 911. Everything went well. I was happy that I could be confident that the dealer would do the alignment correctly as I was getting new tires. The dealer does a good job communicating with you, setting up the appointment, and even offered a free loaner car.My only area to knock off a star is that the oversold follow up service a bit agressively such as replacing my rear tires which only have 7000 miles. I’m aware that 911 tires don’t last too long, but the tires seem to have plenty of life in them, and they recommended replacing them probably 5000 miles too early.They also recommended replacing the front brakes and rotors for $1,400. This seems a lot but I’ll withhold judgment until I check with my regular guy. I wish dealers had a “competitive price” policy instead of giving the impression that they are double the price. I know I paid $550 for Mercedes brakes/rotors at an Indy mechanic so is there that much of a Porsche tax?I really liked the safety checklist for the multi-point inspection.Thanks for a good service experience overall.

1. You can never get build to order at msrp, this dealership marks up all 911s2. Services constantly over priced, you’ll have to call other dealerships to verify and challenge pricing/scope

Irvine Porsche was so easy to work with. First time Ive done a lease buyout after leasing new 911s every 3 years. Friendly and attentive staff. They made my lease buyout a piece of cake. Highly recommend doing business with this dealership. Ask for Mario, hes a great sales rep.

Exceptional service from Mike. He was knowledgeable, responsive, and fair. My husband and I agreed that this was the easiest car purchase that we have ever made. If you ever shop at Porsche Irvine be sure to ask for Mike. Jason in the finance department was also great to work with as well. Thanks so much guys!

We just purchased a pre-owned vehicle from Porsche Irvine and had a great experience. The staff is very professional. We drove a number of vehicles and there was never any pressure to buy anything. The purchase transaction was very smooth and quick. Highly recommend this dealership

Karen Fang is extremely professional and very attentive salesperson and genuinely connected with what I was looking for in a vehicle specifically I want one with moonroof. She was not pushy and never made me uncomfortable. The finance department was efficient and helpful and made the necessary paperwork effortless.

Jon Lewis, the service coordinator, provide excellent service on my Panamera. He was on top of everything with daily update on progress status. I have been working with Jon on the services and maintenances of my 911 and Panamera since they opened the Irvine Porsche. I am extremely satisfied with their services at this dealership.

I brought my porsche panemara for an emergency service to the this dealer where I bought the car originally and I hate to say this but the service manager or supervisor was very rude. They did not provide me any loaner or any satisfactory resolution the solve my issue. Service department needs to improve or more knowledgeable employees needs to be hired.

Tim and the team at Irvine Porsche were great to work with. Tim helped my understand the various Porsche builds and ultimately build the perfect car. They made buying a car easy and enjoyable!

I have to say right up front, I am not a fan of car dealers. That being said, Irvine Porsche is by far the best car dealer I have ever had the experience to deal with. I look forward to seeing the people there. They really do care about you as a customer and try to exceed all expectations. My experience with them has completely turned my impression of car dealer around 180. Denise, who is the service Manager, is the best employee at AutoNation, that I have ever met. She has set the bar so high, good luck trying to reach it. Oscar, who was my service advisor, called me and kept me up-to-date on every aspect of the service. Exceptional service! They clean the car and it looks new when you pick it up. If you are looking for a new or used car, I would suggest strongly, based upon my experience, you stop by Porsche Irvine. You will be very surprised at how professional and just how nice they are. This is not your typical car dealer in any sense of ones imagination!

Great experience with the Service department. Extremely efficient process in scheduling the appointment and ultimately checking in. My service advisor was great and answered all my questions. They clearly communicated the wait time (as I decided to wait and work in the very comfortable facilities). It’s nice to see that Porsche Irvine really cares about the customer experience!

Got this Taycan end of 2020. Drove it for a couple months, and started experiencing charging issue in the past 2 to 3 months. Contacted Porsche Irvine service department at the beginning of July and was scheduled for a service appt at the end of July. The car was left in my garage during those weeks. Took the car to Porsche Irvine, and was told the technician fixed the charging issue together with the recall.Took the car back home, still cannot charge the car continuously. The charging would stop for a few miles or simply wont start. Contact the service department and was told I had to find a certified electrician to confirm the house is certified for the Taycan charger. The facts are,1. I having been driving a Tesla Model S and Tesla Model X, both charged using the same power outlet 220v, installed by a certified technician.2. This SAME charger is charging my Teslas daily without any issue at all.3. This SAME charger was charging Taycan for a few months since the beginning of 2021 without any issue.4. We started to having charging issue in the past 2 months.I have no problem to find and pay to a certified electrician to confirm the house is certified for the Taycan charger. My question is WHERE CAN I FIND A TECHNICIAN WHO IS QUALIFIED TO SAY THE CHARGER IS TAYCAN CERTIFIED? I believe Porsche needs to qualify this technician first so he or she can tell whether the house is certified for the Taycan charger.I contacted service department and asked if they could recommend a technician that can come for an inspection, and again, I have no problem to pay for it. I was told our service department has not been instructed on any electrician recommendation.. So the short version is:WE CANNOT FIX YOUR CAR BECAUSE YOU DONT HAVE A PORSCHE CERTIFIED TECHNICIAN. AND WE DONT KNOW ANY PORSCHE CERTIFIED TECHNICIAN.???????????????????????????????????????????????It has been TEN days since the service. My time has been wasted and the issue still exists. I am STILL waiting to be contacted by Porsche.The car has been in VACATION MODE since late June 2021. I am paying over $2000 per month to have a car that I have to plug and unplug it every hour to get it fully charged in a few days and can drive it out once or twice per week.Dont get me wrong. I enjoy driving Porsche. I actually have another Porsche gasoline car. It is just my experience with this Taycan, it is BEYOND HORRIBLE.

Worked with Phillip as the salesman. Very kind and personable, easy going and helpful in all aspects of my car purchase. Also worked with Claudiu for financing and he was amazing, very professional and worked with me throughout the application process. Jason helped me with finalizing the purchase and was extremely knowledgeable about different products and services offered by Porsche of Irvine. He also didnt try and hard sell me on anything I didnt want or didnt think was necessary, he laid out the options and explained the differences and let me choose for myself.Overall Id give Porsche of Irvine sales 5 stars.After purchasing my car I was back into the service department to get my Interior and Exterior treated with a protective layer. Which I was told would be done before I would get out of the office, but I had concerns about something wrong with the front end of my car which I didnt notice when I purchased the car and I couldnt get in touch with the Service Writer after 3 calls and a voicemail. I wont mention his name because he was very kind and apologetic to the situation.Lastly after the Service Writer gave me my car back after treatment the General Manager for the Dealership Dan had called me before I left the parking lot to look over the front of my car and assured me he would look into the situation and get back with me in a few days. Which I thought was above and beyond what I had expected. Fantastic work by everyone at Porsche of Irvine! Hope to do business there again.

We had a great experience getting our car serviced at Porsche Irvine. Our service advisor Thomas was detailed and attentive to our needs. I would highly recommend anyone who needs to service any Porsche to go to this location.

Needed a last minute repair (flat tire). Jonathan and the team handled it promptly and professionally. Service and attention to detail all excellent.

Nastasha and Marcus were excellent. From the time I pulled my car into the service area to paying my bill upon arrival, they were transparent, friendly and gave A+ customer satisfaction.

Disappointed with the service at Irvine Porsche. They hardly keep in touch with car repairs and do not value basic customer satisfaction but expect you to pay thousands of dollars for a repair. Would not recommend doing service with Natasha. Go to a different Porsche location for repairs or purchases.

Porsche Irvine has been so helpful during my car buying process. They made the whole process easy, all the way down to financing. Everyone was so nice. I walked into other Porsche dealerships and felt a sense of intimidation. I will only buy from Porsche Irvine! I recommend Bobbi for Sales. He was great. Kristine was also great in their finance department.

Always great service and great people. Jason Williams is the best! I won’t buy cars or service cars anywhere else and I don’t live in Irvine. 5 stars every time!

Excellent customer service. Everyone was very helpful in the experience. I would recommend using them . Thank you for treating me with exceptional experience.

James let me sit next to the technician for a test drive so I have the opportunity to explain the mechanical problem I encountered .When I picked up the car in the late afternoon, most of the technicians already left the shop, I found the right side marker was not working. James took care of the problem right away so I dont have to make a separate appointment just for replacing the bulb. I truly appreciate the extra service he performed for me.

Great Service Department. Very professional.

Porsche Irvine service goes the second mile. We had a glitch in a normal fix, but they took care of it in a way that induced my loyalty.

Took 2018 Panamera in due to occasional brake noise. They checked & verified that the brakes were in good working order & also indicated that there was no need for wheel alignment. It was nice to leave knowing the car was in great working condition, there was no attempt to upsell and there was no fee for checking.

My service advisor was Thomas :) he was professional and knowledgeable. Thomas was ready to assist me at my appointment time, I didnt have to wait for him to assist me, he had my curtesy vehicle ready to go, he kept me in the loop every step of the way and had my Cayenne back to me in no time. Thank You! Thomas

Irvine Porsche dealership is the best. Geoffrey is very good at securing the deal and finding the car I wanted. Things were fast and seamless. I recommend this place.

The buying experience was great. No pressure and what you would expect from a high end car dealership. Bobby and Phil were great! I am loving the new 911

Excellent, and I mean truly excellent, service. Csaba made the entire purchase process smooth and efficient. We are very happy with the purchase and would absolutely recommend Porsche Irvine to friends, family and other people reading this review.

From the moment I walked through the door to the signing of the documents for my brand new Porsche, the experience was exceptional. I seriously felt like I knew every single person and never felt less pressured and more at home. I wish all car dealerships could learn from this crew. Thank you so much for allowing me to become part of your family and I absolutely love my Porsche. Dr. Karen Tafreshi

A beautiful Macan S but with minor maintenance and tech issues was sold by an inexperience sales at Lexus of Cerritos, but the Porsche Irvines service team did an effectively job along with gracious hospitality service, and resolved all the issues. A shout-out to Natasha and Denise, thank you.

Couldnt be more happy with the treatment that I experienced at Irvine Porsche. They are professional ambassadors of the product. I felt no pressure to buy at any time, just a wonderful environment to experience a great product.

Super professionals and fast. The staff and management where very helpful. No time wasted in the dealer - the buying process was a really nice experience.

Great customer service from Jon Lewis and Denise regarding air suspension problems on the Panamera...thanks, Rod K.

My Service Advisor, Jon Lewis, was ready for me for my 10 AM appointment for an oil change on my 2019 GT3 RS with 2,013 miles on it. He completed the service invoice and Sadra, who worked on my 2015 GT3, drove the car into the shop. I could see through the window in the shop wall that Sadra was very careful with my car and included a 32 point inspection. The Service Order was opened at 10:02 and the work was completed by 11:47. Then Sadra spent some time with me to par my phone with the car and show me how the Navigation System on the car worked. I couldnt have asked for a better experience and it was what I would expect from a Porsche dealer.

Dealership people are all nice, but the car is not . first day came with ignition lock errors, and happen twice during first 4 weeks. plan to send to dealership check up. will update late.10/2 ignition lock errors10/16 update: Sales Michael was very nice, said service director will call me, but 3 days, not yet happen. Wait for a service appointment to checkup.10/19 check engine light on, instead of waiting ( I guess they busy on selling car, not service the car), I contact them directly to setup service apt. @ Porsche Irvine, service tech was very nice, but unfortunately tech. guy cant find out why. and rest the light back to normal. (I guess Germany hybrid car is new to dealership). will update if happen again.ps1. I own Lexus Hybrid for 15 year, never had issue. yes, never.ps2. they comment on call to GM, that is a joke, a front desk #, he never pick up call.

Terrific customer relations, professional service, timely service, attentive to deals, and highly recommended, or I wouldnt drive as far as I do to go there.

Service agent was not very friendly or welcoming and I felt he didn’t have interest in helping with my oil leak issue. Supposedly the mechanic couldn’t find leak so I had to bring it back again have to car lifted in front of me and immediately saw the dripping oil. Bottom line is they fixed the issue for free but I expected a better experience from Porsche

Dear Mr. Nerhus, TomI want to thank you, and your technical team who thoroughly checked up my car and you explained to me the procedure to keep my car running healthy in the future. Only thing that I was hope the car returned to me on the same day.Truly.JT Nguyen

Everyone was super nice & helpful. The dealership is beautiful and clean. I dropped off my car for service and I was given a beautiful loaner car for the afternoon. My car was ready when they said it would be. Thank you!

Just moved to Irvine recently and had service at Irvine Porsche for the first time, was greeted by the service advisor right on time, definitely a surprise compared with past experiences with other dealership. Overall a pleasant experience and will sure return for future service.

I rarely post reviews but when I do it is when I experience an impactful situation. This one really sticks out. From the initial phone call to the time my transaction was complete, every person I have encountered at this dealership treated me like family. The customer service was outstanding! Huge shout out to Claudiu Catana the Sales Mgr for being the tide that rises all ships there and not to mention GM Dan for leading the ship at Irvine Porsche. Stellar experience and much appreciated!!!

It was my first time purchasing a vehicle and the guys at Porsche Irvine made my experience wonderful. I had contacted the dealership 5 minutes before they close and they responded the same day. They are fast and attentive. They put the customer first. My salesmen was Geoffrey Fish. He was nice, attentive and very knowledgeable. I felt that he wasn’t trying to talk the talk in order to make the sale but that he actually cared and made the process more enjoyable. There were customers in front of me but he constantly checked in on me while I waited. Great customer service. I will defiantly becoming back

Excellent service. Everything was done timely and as promised. Service adviser was excellent.

Lucky to find the right Porsche Macan S with little effort. Irvine made it possible. Thank you!

Great experience purchasing my 2018 CPO Porsche Panamera! Karen in Sales was GREAT along with Jason in Finance. They took care of me and I will definitely refer them many clients in the future!

From start to finish the buying experience with Aaron at Porsche Irvine was seamless. They were the only dealership out of the five that I called that was able to get me the car and payment range I was asking for.Well be going back to him for our next car.

Mario & Kristine were very professional and accommodating to our requests. They made the experience pressure free and stress free. I would recommend others to Porsche Irvine.

Porsche Irvine is excellent at taking care of their clientele. Appreciate the service.

Great service with no appointment for damaged tire.

The staff is ALWAYS welcoming. My service advisor Tom was pleasant and proficient.

Excellent service. Good communication. I trust both of our cars with Porsche of Irvine.

Friendly atmosphere and sales are very professional and straight forward!

100% satisfied, class act, make you feel like family, that’s what you get when you buy from Porsche Irvine. My wife and I showed up to buy her a new car. We were greeted by Geoff, a professional sales associate, with a smile and well mannered. Geoff showed us the car we picked and together we inspected it. It was beautiful and in perfect condition. After that he let us take it for a test drive. Came back and was then walked through the beautiful showroom to his office. We sat down and went over the deal. No pressure and we came to an agreement. Then the finance manager, Jason, sat down with us and went through our loan. He was so nice and patient with us and explained everything so we could understand. He came back a few times till he showed us the lowest rate he could get and we were very pleased. We highly recommend Porche Irvine for your next car.

Great people, my buying experience was simple and efficient.

I had the pleasure of working with Natasha over in service who was more than kind dealing with my issues with my Cayman. She was courteous, professional and answered emails very quickly/thoroughly.I was greeted extremely quickly when I pulled up to the service area the area was extremely well organized. This is the level of efficiency you expect when you buy a German brand of this caliber. The car back clean and properly addressed and we are now waiting for a custom part from Germany. The loaner I received was a Macan, was clean and got me back home saving me an uber fare during rush hour traffic. Overall my experience was great.I had yet another delay but the dealership provided another loaner and the experience remained wonderful. Shout out to Natasha, and Carol who truly understand customer service!

BEWARE! Deceptive Practices! This dealership attempted to sell me a vehicle that had been used as a tow behind vehicle, knowing that the miles reflected on the odometer were understated. When this was brought to their attention they refused to acknowledge the obvious . I asked them to reduce the price appropriately and they would not budge on price. General Manager told me that the vehicle is just not the right one for me. Terrible Practices. Thought AutoNation had Ethics, apparently not. BEWARE!

Very friendly and pleasant dealership. Service had some hiccups like previously mentioned coupon not being applied on the final bill and not re-setting the PCM after big service. But overall it was good experience with very professional SAs.

I really love how the customer is treated, I had a pretty good update of what was going on with my car and when it would be ready. Very satisfied with their work

Sold them my vehicle, fair price, very easy to work with. Highly recommend over the other online services

I had lost interest in getting a Porsche again due to a very dissatisfying service experience at a previous dealership. However this place changed everything. You feel treated like a special guest through and through. Service is impeccable. Transparency is par excellence. Communication even better. If I ever think of buying a Porsche again, it is because of this place. If the dealership guys are reading this, do yourself and your customers a favor- DONT change anything!

Geoff Fish was amazing. Great experience, would recommend to any friend or family member!

Stunning dealership in a great and welcoming location. Exceeded my expectations with a welcoming and courteous staff. Michael Smith was especially helpful and generous with his time. Immediately attentive, He provided a thorough tour, test drives, and follow up - the best example of a proper dealership experience. Being part of the AutoNation network enables access to vehicles statewide without transfer fees. Highly recommended!

Love this dealership. They go the extra mile to make sure your experience is a pleasant one

Buying a car was never easier, staff was Friendly, Knowledgeable and very Professional. From the GM down the line. Everyone who touched this transaction was great! I would highly recommend Porsche Irvine. They are definitely the Best. I will be doing business here again.

We purchased a pre-owned car from here. We drove over 5 hours to come see the vehicle, and asked over the phone prior to coming if there were any issues with the car. We were assured everything was great with the car and there were no issues. Everything over the phone went well and the sales associate was friendly.When we arrived to see the car, there was a pretty nice sized dent on the car that wasnt shared to us over the phone. We were told that it was captured in the listing and pictures. It clearly was NOT described in the listing, or focused on or detectable in the pictures. The response received was less than empathetic regarding this dent, and again they stated to us that everything is as is.The second event came in right before signing the papers. We asked for the second set of keys and the sales associate said they would go get it. It appears they were discussing something on the side. AFTER signing the paperwork, they came back and said theres only one key on hand. When asked, the sales manager said he is confident he could get the second key but if not, there is nothing he can do about it since the car is sold as is. Instead of offering anything, he proceeded to argue that most cars only come with one key and there were no margins in the price to even make a key. We brought up that he didnt disclose the dent, or the fact that there was only key, and he sarcastically responded what else should I disclose? He was very unpleasant. sarcastic, and rude.In the end the key came in the mail, but we didnt prefer the mannerism of the sales manager. For such a beautiful facility and brand, we didnt feel the service was up to par. We did not feel appreciated as a customer, and apparently money meant way more to this dealer than doing the right thing. They could have easily said they would help get the dent out, or even offer to make a second key if they couldnt get a hold of it (as they already told us they had one). There were chances to make things right for the customer, and to make them feel proud buying a vehicle from this dealership. Unfortunately, this was not the case.

Wonderful experience!! Thank you for selling me such a nice car.

Tom in service was great and helped me quickly and my car turned out fixed and clean!

Tom was great. I had some confusion regarding my scheduling the appointment. But they took care of me without a problem.

All departments are dedicated to offer a great experience of service.

From the first phone call to the last signature and follow-up-wellness calls, Kevin Hite from Porche Irvine was exceptional. He walked us through every question, every concern, all information. I decided to purchase a used vehicle from Porche Irvine because the price was extremely reasonable. And I lucked out. Walking into Porche, it was a little intimidating seeing all the beautiful Porches starting at $200000. I’m thinking, “Man, the car I’m getting is pennies compared to these!” So I’m thinking they’re gonna treat me like every other car dealership I’ve recently gone to, like a second rate customer. Other car dealerships had me wait on them for up to 20 mins before someone helped me in the lobby. Because I was coming in to see a used car and not one of their new ones. I walked into Porche Riverside, I was greeted by the receptionist and she called Kevin. He was down in 1 minute. Greeted me like I was a customer buying a Porche. And he’s still treating me that way by following up on how I like the car, and by letting me know he’s there if I have any questions at anytime. Top notch service. Never felt pressured, has the right answers to every question I have, and if he doesn’t know, he will follow up with the right answer. He took the time to care about a customer and that’s really hard to find these days. I’ve never had a better experience at a dealership then the one I had at Porche Irvine. Thanks Kevin and everyone at Porche Irvine. You guys are amazing!

We purchased a New Cayenne GTS and the experience was very good and transparent. I would recommend Porsche Irvine if you are looking for a new Porsche

Great and timely service! Oscar is so very helpful and on it!

I have a new service manager John because Fred is no longer there. He was exceptional and valued my time as much as I do. Miranda and customer service is excellent. She is friendly and delightful and goes above and beyond.

Friendly and attentive, good customer service.

Worked with Michael Hin on a purchase, he was great and very accommodating and the whole process was quite easy. Highly recommended.

Eric and Mike were wonderful to work with. Answered my million questions and put me in a really cute car that everyone just adores. Checkout process was so fast and simple, thanks Jason. Say goodbye to a stack of bs to sign. Everything was pretty much electronic. The facility was clean. I love my new Porsche and I love Porsche of Irvine. Everyone was truly fantastic and I can’t rave enough, woot woot. Huge thanks to Steve Kwak for always taking care of me and my car needs every few years.

Been bringing my 911 Targa 4S for service here for 3 yrs. Great dealership: very professional, competent, and fast. During my most recent visit James Holman, took care of me. He was patient, knowledgeable and great custodian of the brand.

Second time bringing my vehicle in to Porsche Irvine. First visit did not meet expectations. Second visit was excellent. It’s how I envisioned the first should have been.Attentive from the moment I arrived. Took care of me and my car. Quick turn around.Great service.

Having dealt with 3 different Porsche dealerships in 3 different states, I can state with certainty that Irvine Porsche has been my best Porsche experience. Bought my 2021 911 from sales person Bobby Cris, who is excellent. With 911s in such high demand, there aren’t bargains to be had, but I felt this car was fairly priced for the options it came with. I called Bobby at 9 am Wednesday morning and by 7pm that night we had the deal worked out and I picked up the car Friday. He is professional, extremely responsive, and personable. Finance Director Kristine is another stellar Porsche representative. This is how you build brand loyalty.

I am very happy with the professional service, and quality products at Porsche Irvine. Thank you!

They need to have more cars

This was my 2nd annual vehicle service with Thomas. Just as with the first service, I found him to be very professional, courteous, and methodical throughout the entire process. Since I scheduled well in advance, the loaner vehicle was made available as promised. Thomas also coordinated a special request pertaining to saving an oil sample which was greatly appreciated. Bottom line, the service was completed correctly and efficiently thanks to Thomas and the service team. Thank you!

My name is yong jae woo.I visited here a few days ago to repair my car speaker.I was more than happy to hear that nothing was wrong.I am appreciate to Ms. Natasha who the person of my service advisor...she is really kind.She explained slowly and detail because I am not good at English.