I have a very large project and had hoped based on the good reviews that I would be treated well and get a good deal. I had a great experience at my first meeting when measurements were taken, until we called the sales estimator over the phone because of the size of the project. The quote I was given over the phone by the estimator at the initial meeting was exceptionally high, and he was very condescending, particularly when I told him I wanted both the prices on vinyl and wood windows- I am very aware of the current supply issues with wood. However, I wouldnt even be bothering to write this review, except for this company had the audacity to send me suspicious emails twice that had a large button at the bottom to accept quote, with no attached itemized quote, which I very specifically asked for at our meeting. In addition to no itemized quote, the amount was for what our estimator quoted you, not a numerical value. Thanks, Id rather not agree to such a large purchase presented so unprofessionally.

My wife and I could not find any other window companies in Indianapolis with better pricing than Factory Direct. Factory Direct knew everything about every window on the market. Factory Direct took the extra effort to make sure we had new custom windows installed into our home that are well-reviewed. We saved a tremendous amount of money with Factory Direct for the same window; another window company was charging an additional 6,000.00.

Dont call them unless you have a lot of windows to work on (and money to spend). I dont doubt that they do a great job, but we called this company to replace a bay window in our house. They told us they would make an exception for us since usually they work on bigger projects. We accepted their estimate (highest estimate we had out of the competition) but decided to go for them since they had good reviews. We waited for the next meeting and at the last minute they asked us to sign an agreement that was 200$ higher than what they told us since 2 weeks. We decided to not accept this unjustified last minute 200$. The boss was condescending and told his guy to leave our house without even talking to us. Complete waste of time. Very disappointing.

Factory Direct beat our quote by 30%! The pricing was the best I could find, and the quality of the windows are two grades above all our other window quotes that we received. I liked the attention to detail. The installers were very knowledgeable and did a great job. Everything from start to finish was easy.

We did not have a single complaint about Factory Directs work. Factory Direct had extraordinary customer service and phenomenal quality windows. We will surely recommend Factory Direct to anyone looking to purchase windows in Indianapolis.

I can say many great things about what Factory Direct has done for me as a customer seeking new windows, but I will keep it short and straightforward. Factory Direct has proven to my wife and me that they are the right company for the job. As an Indiana Senior Citizen, I am proud to say I appreciate a professional company like Factory Direct installing my windows properly and not take advantage of us. Thank you, Factory Direct, for being a trustworthy company that we can count on.

Factory Direct was different from all the other window companies that came out to our home to give us an estimate. They were no pressure, and beat our best quote by over 2,000.00 on the same window and options. It was easy; they took care of everything, including the financing at 0%! I attached a picture of the windows that they installed in my home. Happy to recommend Factory Direct!

I was very impressed with the results of my new windows thanks to Factory Direct! I give Factory Direct kudos for not pressuring me to make a fast decision on going with them instead of going with the other window companies. Alternatively, Factory Direct encouraged me to wait before I made a decision on what window company I wanted to go with; that way I could discuss it with my wife. They even reassured me that there is no rush on making the decision by a specific date. When I made the decision on going with Factory Direct, they made sure to make an appointment to move forward that was respectively scheduled at a time when I was off work. Factory Direct took the time I needed for them to show me the specific type of window I wanted that would make my house look wonderful. More importantly, how much money would save going with Factory Direct’s pricing than the other window companies. The installers made sure I was comfortable with the particular windows I chose and extremely well-experienced, given the reason that I can see the huge difference of my new windows compared to my old windows before replaced by Factory Direct!

I was shocked that Factory Direct was able to beat all four competitive quotes by 28%. They gave me the same window, same options, and ratings. I was able to save over 5,000.00 in total. I wasnt sure how good the installation would be until they showed up to install our new windows. We got one of the head installers, Mike, and his work was very detailed. He was very meticulous, and the crew had everything down to a science when taking out one window and putting in the next. By far one of the best decisions that I have made since living in Carmel, IN.

Terry from Factory Direct came out to our house and beat all 3 window estimates by 30%. We received the same windows and options for $3583 less. The installers were excellent!

I’m not one to review companies online. After receiving windows and installation from Factory Direct, I felt compelled to write a review. Everyone from the consultant, administration, and management kept me informed from start to finish. I was pleased that the consultant did not pressure me to purchase windows on the same day of consultation. The installers were indeed masters of their craft, as others stated. I can already tell the windows have made an enormous difference in keeping the cold out.

I am thrilled with my new windows. The installers did a great job! The customer service that I received from Factory Direct was top-notch.

Factory Direct did a great job on replacing our new windows in Indianapolis, IN. Very happy! 😄

My husband was shocked to see our new windows that Factory Direct installed. I did a lot of research, and Factory Direct’s quality and pricing are the best I could find, and the level of professionalism Factory Direct has is genuine and second to none.

Factory Direct surpassed my expectations with their excellent pricing, exemplary customer service, and the fantastic work they put in on making my new windows look impressively lovely.

We replaced 29 windows in our home with Factory Direct of Indianapolis. It was a 3-day project to install all of our windows. We had a lovely experience from beginning to end. Im pleased with the quality and installation of our custom-made windows.

Factory Direct was the 3rd window company of 5 local companies to give us a quote. Of all 5 companies, they were the only ones that didnt use the hard selling approach. I stated to each company before they began their presentation that I would not be making an immediate decision that day and that I would need time. I said this in hopes of avoiding any pressure to buy tactics. Unfortunately, every single window company, except Factory Direct, tried too hard for the sale. Some said they couldnt hold the pricing, some bad-mouthed the window company I was having come out the following day, some brought the price lower after 2 hours in my house, etc. However, Factory Direct didnt do any of this and it was a breath of fresh air. They did their presentation and suggested that I take time to do my due diligence. They stated they werent going anywhere, the price would be good for the next 30 days, and that they would be happy to get things going when I was ready. This made me feel comfortable and confident in everything they said they would do regarding my window project. I did see two more companies after Factory Direct and it was more of the same. Instead of being annoyed or bothered, or more time wasted, it just solidified the fact that Factory Direct was the right company to trust. I called them back nearly 2 and half weeks after my initial appointment and they were able to move forward with everything right away. Another huge difference between them and the other companies were the quotes that were given. Factory Directs quote was very clean and professional, with everything listed and very easy to understand. One company literally scribbled the amount of windows, the color, and price on the back of their business card. My windows were installed two days ago and we are extremely happy with the windows. They look fantastic. Factory Direct has been professional and great to work with from the beginning. Their initial consultation, their quote, the entire install process and their communication in between has been flawless.

Our experience with Factory Direct was fantastic! The team was so incredibly friendly and knowledgeable on what kind of windows were appropriate for our 100 year old house. They were also super transparent about what kind of upgrades we could live without, which we really appreciated. They were genuinely friendly and helpful. Even when we had a hiccup with the financing, they helped us figure out what to do. We had them do the first half of our windows a little over a year ago and just had them back this year for the rest of the windows. Wouldn’t go with anyone else!

The quote we received was discounted by the manager and beat the other quotes from three other window companies by a little over 20% on the same window. I know it doesnt sound like much, but it saved me over $1,400.00.On the day of installation, the installers were great; they showed up on time and installed our new windows in one day. They also cleaned up after themselves once the windows were completed. It was a lot easier than I thought and turned out better than I expected. I can already tell a considerable difference inside our home. I genuinely appreciate excellent service!!!One suggestion, it would have been nice if the windows were measured the same day when we purchased the windows instead of two separate appointments.

We needed windows for our clubhouse that was built in 1985, The Indiana Chess Club. We called out several window companies to get quotes for new windows. We wanted the best price and the best quality, along with sound reduction. The sound reduction was a huge deal for our chess club. We were extremely pleased when Factory Direct beat our best window quote by 30% on the exact same window from another window company, and they also gave us higher-end materials. Be sure to ask them about higher-end materials such as the G8 exterior trim, polyurethane insulation, and 50-year silicone caulk. Our windows came with a lifetime warranty, glass breakage warranty, and a 30-year warranty on the G8 exterior trim. The windows have provided us with noise reduction, energy efficiency and helped with lower energy bills and our chess players love how much quieter it is too!

We love our new windows! I researched 4 Indianapolis window companies and Factory Direct had the best quality for the price. The installers were great and very experienced. I cant say I would change a thing.

We had a fabulous experience with Factory Direct. From the sales process to installation, it was really great. The install team was very professional and accommodating. I highly recommend a window purchase through Factory Direct.

Had a great experience from the initial meeting to the completion of my new window installation. The whole team were professional and did a great job. Would highly recommend.

We went with Factory Direct due to all the good reviews and I am happy to report that they lived up to their reputation. Setting an appointment for a consultant to come to your home was as easy as going online and selecting a convenient date. I received a friendly reminder the day prior to the appointment and the consultant that came was informative and yet not pushy at all. We purchased 9 Double hung windows and all were installed in one day. The installation team was on time and did a great job. I am extremely happy and I would highly recommend them too.

As another reviewer mentioned, there was a bit of a wait for my initial consultation (about 2 weeks) but it worked out fine. I just left them to be the last of the 4 companies we had out to our home. By the time they came out, I felt I had a good idea of what type of windows we wanted and the budget we were willing to spend for it. Factory Direct ended up beating my lowest quote by $500 dollars for the EXACT same windows (same manufacturer/model). I was very happy since $500 goes a long way in my household. Athough they didnt pressure to me buy that day, I decided I wanted to since there was no reason to wait any longer. Fast forward to today, our new windows have been in for 2 weeks now and they look fantastic. Everything from our initial consultation to the time in between, Factory Direct offered excellent customer service. They kept in contact with me and I always knew where I stood. Any time I called with a question, they were happy and eager to answer it. The installation team was fantastic too. Great guys and masters at their craft!

Very busy place, took 2 weeks to get an appointment. They came 2 hours early, the quote was higher then expected and my sales rep wasnt the friendliest. I was going to call back and see if they would beat one of my other cheaper quotes(per the flyer), but of the 6 companies I called for quotes, they were the hardest to deal with, so Im going with a different company.

6 window quotes, from 6 different window companies and Factory Direct beat my best estimate by 2,100.00 on the higher grade window that other companies were charging over 500.00 per window for. I purchased 29 windows in September of 2018, after going through several polar vortex and negative 50 degree weather, I found the windows to be very energy efficient and a lower gas bill. I purchased the premium grade low e and argon in the Supreme Energy Efficient 3000 Series. The installers were great, very nice guys and very respectful, they also had over 25 years of experience which made a huge difference. I’m very happy the way everything worked out.

Great experience from the first to final touch point!I took a full day off of work and had multiple window companies come out to the house for consults (it was a long day). The initial consult itself was an awesome experience, casual, informal, conversational, all the facts, and no fluff. Stark comparison to other companies I had out same day. Thank you Nathan!Nicole kept me up to date with times, reminders, project timing and any shifts in the plan. I never questioned where I was in the process, or what was next. Nicole was great throughout the entire window purchasing/install process!We had 15 windows replaced along with a siding glass door. The installation Dream Team of Howard and Lance did an amazing job.I extremely happy with our new windows, and highly recommend Factory Direct!

A company that stands by their word. They were very upfront about their windows and all costs. Also, unlike other companies, there were no hidden costs. I went with Factory Direct after collecting all final quotes and was very pleased with the end result. They did everything they promised like showing up exactly on time when they said, installed within the timeline they originally told me, and cleaned up their work area thoroughly.

Factory Direct Windows, in Indianapolis did a great job! They were willing beat other window quotes that I received by over 10% and gave me windows two grades above the other quotes. I really liked the installers, and the attention to detail. Everywhere I looked Factory Direct Windows had great reviews...It was a great find! It took them 4 weeks to order and install the windows. 2 weeks would have been better, but they said they custom order every window from the factory.

We had a great experience here. You can’t beat their prices. They were great communicating throughout the entire process. They were courteous, arrived to install when they said they would, and cleaned up after themselves. We only had 5 windows installed but we will definitely use them again!

I have several investment properties in the North side of Indy and around the Carmel area. I have now used Factory Direct twice to update two of those properties. Since budget and timelines are extremely important to me, I was happy to find a company that stuck to doing exactly what they said they would. The prices were fair and there was no haggling which in the end saves me time and money. Direct and straight forward is what I appreciate. They definitely have the shortest lead time in the industry as well.

Excellent customer service with a huge array of different manufacturers to choose from. We shopped around a lot and they have the best prices in town. Our windows were installed this past Tuesday and we are extremely pleased with how they turned out and the whole window replacement process - it was easier than anticipated. Glad we finally got it done!

Just as another reviewer mentioned, you cannot beat their prices. I checked out 4 local companies just to make certain and sure enough Factory Direct was the best. I also felt that of all the other companies that came out they were the most professional. I asked some technical and very specific questions about the installation process and only the factory direct salesperson was able to answer things easily. You could tell he had been on many projects and was very knowledgeable. I won’t name names but I had one salesperson from a different window company actually tell me he wasn’t sure how to answer my questions since it was his first week and up until now he had been working at Steak n Shake. I’m all for giving people a try and everyone needs to start somewhere but I wasn’t going to take a chance on my windows when the other company was hands down superior. Just hope this review helps someone save some time in their research efforts.

Decided to call after seeing their company billboard on my way to work and I was glad I did. We purchased our windows at exactly the amount that was advertised and they were able to have them installed in several weeks. This was much sooner than the other local company we talked to which they stated 6 to 12 weeks. We have gotten many compliments from our neighbors and we are completely happy.

Found great energy efficient windows that didnt break the bank. I was most pleased with the Factory Direct certified installers. I had a father son team that were friendly and answered all my questions. They completed the entire job in one day and left our home in immaculate condition. Very satisfied.

Great experience from beginning to end!!! Wide selection of windows to choose from whether youre on a tight budget or you are looking for top of line windows, they truly had it all. But what I appreciated most was there were no sleezy sales tactics and they were not pushy at all. It literally took me three months before I purchased my windows and they were as customer service oriented the day I finally purchased my windows as they were that first day of my initial consultation.

This company was great from start to finish! They came highly recommend from Angies List and the BBB. We called them out to our home for an estimate in March and they came out and did just that. The nice thing was they didnt try to sell us, they answered all of our questions and helped us understand the process when purchasing new windows and how they are installed. We called Factory Direct back out 2 weeks later to purchase windows due to the fact they were a 2 time Angies List award winner and they also maintain an A+ rating. They also have an A+ rating with the BBB which is important to us when choosing a company. The price was nice, it was the best price out of all 5 window companies that we had out to our home and the best presentation along with no pressure to buy the same day. They also carried from what we noticed the best windows and materials out of all the companies that came out to our home as well. Our windows were installed within 3 weeks after we agreed to move forward with the purchase of new windows. The installers were very nice, we got Mike which is one of their best installers with over 29 years of experience. I have to say the windows look fantastic! We also have a lifetime warranty with a non-prorated warranty and a glass breakage warranty. This is one decision that my wife is always praising me for. Thank you so much Factory Direct! This company gets an A+ from me!!

Pricing didnt match ads. Then was insulted when I tried asking questions.

I was able to order our windows online with out any hassle or sales pitch. I purchased our home windows on their website, they came out to my home and showed me the window I chose. The head installer came out to measure our windows, we received a call 2 weeks later informing us that our windows were in and scheduled installation. My windows were installed a week later. I’m extremely happy with the windows, installation, and energy efficiency. It was easy!!!

I was pleased with the selection of windows to choose from. I felt they had a good amount that fell within the price point I needed, all while not having to give up on quality. Good installation and good employees. Everyone I dealt with, from their admin, to the sales guy, to the installers, everyone was nice and very accommodating.

We shopped around and scheduled appointments with several window companies. After thorough research, we opted to go with Factory Direct because the all of their installers were actual employees of Factory Direct versus being a contractor like many of the other companies we met with. Also, after submitting a competitive quote through their online system, they were able to beat a competitors price by roughly 15%. Our windows were installed this week and the installers did a stellar job.

Factory Direct has very knowledgeable consultants and they are a pleasure to have in your home. After appointments with three other local window companies, I did not want another pushy used car sales man type in my home and it was a breath of fresh air when my consultant Stephen came out. He truly listened to what I wanted, rather than force a certain window my way and he told me to take my time which was the complete opposite of everyone else who told me that I had to buy today or the price was changing. Choosing Factory Direct was an easy decision and my windows that were installed exactly 3 days ago look terrific.

Probably great windows per the other reviews, but my experience wasn’t the best. Make sure you confirm your appointment the day of because they may not be there at the scheduled time. Also be aware their advertised price may not be available for your project regardless about what you’re initially told. Oh well.

I did extensive research on all the local window companies in the area and definitely felt like Factory Direct was very transparent and the most upfront about everything when it came to replacing our windows. They explained everything about the install process and answered all my questions. Also, they were the only company that lists their prices on their advertisements. I am happy to report that what they list is in fact the price I received. I was worried about extra charges and add-ons but there werent any. We did half of our windows this past March but plan to use them again for the other half at the end of summer.

I was looking for a very specific window that was energy efficient but was not the standard white on white window. I wanted a white interior but brown exterior. Also, I had a very intricate grid pattern in mind that was not the typical pattern you usually see on windows. I looked everywhere and called numerous companies to no avail. Finally, I saw a billboard for Factory Direct near work and gave them a call. I was shocked to find that not only were they able to get me the exact window I wanted, they were going to be able to install them in less weeks than everyone else was going to be able to, mind you these other windows were not even my ideal window just a window as close as they could get. Factory Direct installed my windows yesterday and they are breathtaking. My vision of what I wanted my home to look like and how the windows turned out were perfect. I rarely write reviews but I had to this time given how happy I am with how everything turned out.

This was the second time I have used Factory Direct and they took great care of me just like the first time when I used them for a rental property. This particular job was on my actual home that I reside in and so I choose a higher end window. Mike was my installer and he did a fantastic job. I had double hung windows, a transom window, and a patio door all replaced.

I was referred to Factory Direct from the neighbor three houses down. She explained that she was well taken care of and she had given them a quote from another window company, which they beat the price by a little less than 1K. I decided to call them and ultimately purchased my windows from them too. I am very satisfied with the amount of money I paid and the quality windows I received. From start to finish, from initial appointment to actual installation, the total time was 4 weeks.

There was a bit of a wait time when it came to scheduling our first appointment (roughly 2 weeks) but considering I had three other companies coming out during this time, it worked out fine. Our consultant was James and he was extremely helpful and answered all my questions about the installation process with ease. Factory Direct beat my lowest quote by 10% which saved me around $450. Comparing the price from the next quote the savings was more that 2K. Quality and customer service was NOT sacrificed despite the lower cost - which was something I worried about. James continued to be helpful after the sale and the administration girl that scheduled our installation was friendly and communicative during the weeks we waited. Our installation took place this past week and they look fantastic. I feel as though my home has had a complete facelift!

These guy were great from start to finish. They came highly-rated from Angies List, with 3 awards and an A+ Rating. We went with the 1000 Series window by Polaris with premium low e and argon. You can already tell a difference on sound reduction and Ive noticed the heat coming through the windows have been reduced. The installers were terrific! Very nice guys, best of all they seemed to take their time to make sure each window was installed properly. It does make a difference to check out companies on the BBB and Angies List.

We did a ton of research prior to choosing a company to replace our windows and ultimately decided to go with Factory Direct. The consultant that came out was great! He was extremely knowledgeable and helpful. What impressed me the most was that he gave me a lot of options but walked me through everything so I never felt confused or overwhelmed. I didnt feel pressured to make a decision that day and I really appreciated that. After meeting with multiple different window companies, the choice was easy. Factory Direct had the best price, the best products to choose from, and they had the fastest lead time. I couldnt believe how long some of these companies said it was going to take to install windows! All in all, I am beyond happy. My windows look great and I received excellent customer service.

Very fine window selection at affordable prices. They also have very helpful employees that are kind and patient. This is nice especially for an older person like myself that is not comfortable with technology and would rather talk to someone face to face and ask questions rather than over the computer.

Our home was built in 1968 and the existing windows were wood windows that were beginning to severely rot. When they started letting in a lot of air and we could feel a breeze we knew it was time for new windows. Factory Direct did a great job coming into our home and advised us on all things windows. The timeliness of the install was very good and installers were friendly and very informative. The windows look very good. I have recommended Factory Direct to my friend and he has also had a good experience with them so far. His windows will be installed in a few weeks.

My experience with Factory Direct was fantastic! Their entire staff was friendly and willing to go out if their way to help. I was a bit indecisive when it came to what windows and doors I wanted but my consultant never rushed me. He really guided me along the process, listening to all my requirements. After selecting the perfect windows and doors they were then installed perfectly. I was pleasantly surprised how quick they were able to complete the entire job.

We had close to 40 windows replaced last fall. We desperately needed new windows since we had original wood windows that were let go from previous owners. We had black windows with grids installed that contained argon. I updated my windows not only to be more cost efficient and energy saving but for a certain look.The people at Factory Direct were beyond professional, quick with communication, have manufacturers that communicate as efficiently after install as Factory Direct did during the sale/install of the windows, wonderful install team, great management from owner to installers. I had a specific look that I wanted, and they worked with me to get the look. I installed close to 40 black windows and some with grid patterns. They took the time to show me my options and help to show what choices would effect look, durability, price, and energy savings. I must stress Factory Direct does have good people from the TOP down. The owner is very personable and is a great business man. The installers were fantastic. During the time of install, I had surgery. The installers not only completed 40 windows with a prompt, seamless timeline, but asked if they could help me with anything during my recovery. I felt confident and safe having my home opened up to them. I have had a lot done to my home and they were by far the best contractors that I have worked with! They handle it all themselves including the project management which for my family is huge. You do not have to call and remind them of your job priority, the work was done right, and with great customer care. I would HIGHLY recommend them for windows!!!!

Very helpful window consultants with a transparent and easy purchasing process. I appreciated the upfront pricing without all the “add-ons” that would change the initial price quoted to me. Unfortunately, this was the case with a few other companies I checked out. Overall, Factory Direct was attentive without being overbearing and their price was right in line with my budget. My windows were just installed 2 days ago and it was also exactly in line with what they originally told me.

We had Factory Direct at our home over a year ago and we were ready to purchase immediately. I felt comfortable with our salesperson, John. He was very helpful and gave me great information but I had an unfortunate family issue come up and I was unable to move forward with my windows. John was very kind and understanding and told me to call back when ready and that he would take good care of me again. A whole year went by and I was finally able to save up enough again. I called John in September and he remembered me. He did exactly as he said he would and that’s why I am writing this review. Very good people work here and they take pride in their work. My new windows have been installed and I am very happy with the final outcome.

Factory Direct has installed our new windows in two different phases. We purchased our first set of windows in the summer of 2018 and our 2nd set this January of 2019. They have been consistent with their great customer service and since we loved our original installation team so much, they made sure we had the same exact team the second time too. The entire process was easy from start to finish and we are so very happy with the end result!

Excellent windows installed by master installers. We had Mike. He and his crew did a phenomenal job and my windows look perfect. Great company.....great finished product!

We made sure to shop four different windows companies in Indianapolis before making a final decision. We looked at quality, price and service. After looking at Bee Window, Champion, and Unique the decision was clear after looking at the BBB and Angies List. Factory Direct was able to deliver on every level. The installers were outstanding and went above and beyond what we thought we were getting. The custom trim looks incredible! If you decide to have them out to get an estimate youll see the difference...Great choice!

Very customer service oriented company. Everyone that I dealt with was friendly and accommodating. Although I did wait a week and a half for my appointment, it was worth it. I had three other companies out before them and Factory Directs quote was $500 less the cheapest quote I had received. My consultant was Dave and he was great. He stayed in constant communication with me and even checked in after my windows were installed to make sure I was 100% happy. Installers were great guys too and I learned from them that they had been installing windows for 20 plus years. You could tell they took pride in their work. Overall, my wife and I are extremely happy.

Had a great experience using Factory Direct! Not only were they very knowledgeable but they really worked with me to get what I wanted at a reasonable price. Very professional and the work done turned out great! Would highly recommend them!

I submitted my competitive quote to Factory Direct online, and they beat my quote by 18%. I was hoping for 60%, but no one could beat Factory Directs pricing after the 18% off which came to $1,834.00 in savings. Im well pleased with my windows and the quality of our windows are very nice. Ive also noticed energy saving along with a sound reduction outside noises that we dont notice any more.

We had windows installed in our home last year in March of 2015. Im so happy I shopped around and found Factory Direct! The pricing that we were given compared to the estimates we received from other window companies was 30% lower for the exact same windows. The installers did such an amazing job and Im happy to report our windows are still giving us the performance that we desire.

I am an Angies list member and was pleased to find that Factory Direct was a Angies List Award winner 4 years in a row. The consultant that came to my home was very knowledgeable and friendly. After receiving a great price I was confident in my choice to go with them! My windows were installed last week and they turned out absolutely beautiful!!!

The installers where great. The sales rep was good, but didnt get me the windows with the super spacer, but did get it in the sliding door. All of the quality is good with Polaris windows and doors.

Our windows look great! We worked with Steffan and he was honest and easy to talk to. Hard to find these days. - David W. 😀

Although price was a factor, it was not the main factor. It was more important to me to find a high quality window that would be perfectly installed. Factory Direct had the best reviews and I received positive feedback from two people that had used them before. I still had a few other companies come out and they immediately tried to dismiss FactoryDirect and talked about them having “cheap windows”. I didn’t say much but thought it was funny because FactoryDirect showed me several different windows and some were the EXACT ones the other companies were touting as superior. I went with FactoryDirect because they were professional. They spent their time educating me rather than “bad mouthing” the competition. My windows were installed in exactly 4 weeks and they look stunning. I am very pleased with everything.

We had a total of 20 windows to replace and wanted to break the window project up, doing 10 windows in one phase and then the other 10 windows a few months later for the 2nd phase. Factory Direct was accommodating with this request and didnt pressure me at all. Another company I had out wasnt too keen on my idea of two different phases and the salesman kept preesuring me to just do them all at once. Factory Direct not only was very understanding but they assured me I would have the exact same installation crew for both phases. All 20 windows have been installed (the final 10 were installed last week) and our first set did great during the harsh winter we had. I am excited we chose this company and all turned out so well.

For anyone who tries to complete a previously arranged contract with this company FORGET IT They will be very unprofessional on the phone as if they do not want your business, and when you tell them you have a previous agreement they tell you That person is no longer here so the deal is void. When you say well I guess I will have to shop around they tell you, Go ahead good luck I am trying at the present to contact their corporate office. These people in Indianapolis are not who they claim to be and if they treat someone this way on the phone just think about how they will act when they come to your house.

This is a stellar company with great prices! We recently purchased 6 double hung windows from Factory Direct and was astounded at how much lower their price was compared to the other companies we checked out. The installer did a phenomenal job and was super friendly too. I have recommended this company to two co-workers already and would recommend them to anyone looking for great windows and great prices!

Wonderful customer service with very friendly people. Excellent products, price, and excellent installation. Highly satisfied!

Like most people today, I am super busy. Kids, work, and life in general take up all my time. I was not looking forward to replacing our homes windows because I assumed it would be a huge hassle. Scheduling appointments, meeting with salespeople, and doing the whole song and dance of negotiating was something I was dreading. I had one company come out in the end of November and just as I suspected, it was terrible. The guy was at my home for over 2 hours and did the typical pushy sales tactic, if you buy today. I put my new windows on hold for the next two months. Just as I was gathering the courage to start up the process again, I saw that Factory Direct sells windows online. I filled out the form with everything that I wanted and right then and there my total amount was given. No negotiating, just straight to the point my total for the windows (did I mention they were 3K dollars less than the quote I received in Nov). They called the next day to go over my project and I scheduled an appointment the day after that for a representative to come out to my home to bring a sample window and take measurements. I will admit, I was a bit worried that they would try and charge me after the fact for something more, but that never happened. I paid exactly what was online that first time and thats it. This may not be the way for all people to purchase windows but for the busy professional/mom whose husband is always traveling, it was perfect. My windows are great and the installation of them went perfect too. I am extremely happy with Factory Direct and wished I would have done this sooner.

Weve had our new windows for several months now and there is a substantial difference in our energy bills month to month. Very pleased overall with everything from the product, ease of financing, and their installers who showed up on time and cleaned up meticulously.

We were referred to Factory Direct by a family friend who had a good experience with them last year. I trusted their recommendation and so I only checked out one other company. Factory Direct’s quote was thousands of dollars less than the other company so going with Factory Direct was a no brainer. Installers were great and financing was easy. I am glad my friend recommended the company and I too would highly recommend them.

Great customer service before buying windows. Terrible customer service afterwards. Still trying to get them to come out to see why my windows are leaking. Manager was rude and inconsiderate over the phone. Windows arent even 3 years old. If things turn out better, I will redo my review. Otherwise, I wil never recommend or do business with them again.Update: I received a follow up call from the office after my bad experience with my initial call. I must say the customer service i received was exceptional. They came out and inspected my windows. The installer kept in contact with me and they did fix my windows. I even received another call from the office to make sure I was completely satisfied. They told me if I ever have any more issues, to let them know.

I bought windows from Factory Direct and just had them installed. The windows are great! The installers did a fantastic job, it looks as if our home was built around the windows. The detail in the custom trim is beautiful! Now I can see the difference between our new windows and my neighbors windows that they purchased last year from a different company. Factory Direct had the best price, products, materials, and service. They also had the most energy efficient windows after looking at the NFRC ratings, and they took the time to go over all the details. They also have 3 Angies List awards with an A+ rating and same on the Better Business Bureau, A+ with no complaints. The other big part of going with Factory Direct was they were willing to beat any quote by 10%. I love companies like this, I always want the best produ

TERRIBLE Customer Service! We had a rep come out yesterday for a quote on new windows. Not only was he at our house for 2.5 hours, he had to get the manager on the phone to see what great deal he could give us. So the manager (on speaker phone) starts in with how he is gonna bump our windows up 2 grades for a better deal. We explained that we wanted the windows quoted in the add (the $159 installed windows) and he continued to tell me that those windows wouldnt even pass inspection after we got them in. Yet, we were told those were in such high demand so they were a 12 week turn around time.We asked about beating our other quote AS ADVERTISED ON THE REPS VEHICLE IN MY DRIVEWAY and the manager continued with how terrible the other company was and we need to do our research, because they were going under.Fast forward, he continues to tell me how much better the windows he is offering me and then asks where do we go from here? my reply No where. He continued to ramble on about the quality of the upgrade THAT WE HAVE NOT ASKED FOR . After 5 more minutes his rep explains to him that our conversation is over.Walking the man out, i asked him for the Manager on the phones number to call his boss.The rep told me that the Vice President of the company.I called and left a detailed message for him to return my phone call regarding how rude Nathan was on the phone.The next morning, my phone rings. Its the sales rep that was AT my house the night before. He says he got my message and wasnt sure what i needed. I nicely explained to him that the message was left for his boss. He then tells me, Our Vice President is never here, so you wont connect with him. Seriously?!I hung up and called Factory Direct AGAIN, now furious at the situation, explained that my original message was left for someone else. She told me the only people to get messages would be Nathan, the manager. I told her that was the person i was calling in regards to his behavior the night before on the phone. I told her i expected a call back from someone or i was calling a local news station to shed light on their customer service (or major lack of) if i didnt hear from someone TODAY.4 minutes go by and i get a phone call from Jason,he labeled himself the Assistant to the Vice President. He jumps in to tell me he has reviewed our recorded phone call from the night before and his manager was not rude, in fact, i was the rude one. He did NOT ask me anything about my experience, why i had called, or what i was looking for out of the phone call. All he kept saying was how his manager offered me such a a great UPGRADED deal on windows and i didnt want his 10% discount. I finally said to him, this is not about a discount and before i could continue to even say it was regarding how things have been handled, he jumped me with then why are we having this conversation?. I replied, so you are aware of how your managers act to your customers..He then told me We will just call this a not working relationship.Oh sir.... I WOULD NEVER USE YOUR COMPANY AFTER THE WAY THINGS WERE HANDLED!! I was trying to relay that to upper management but they didnt take a second to actually listen either.So, in 4 minutes, a supposed BOSS in the company (whose name does NOT appear anywhere on the website) got recordings from conversation from the night before, reviewed all conversations, asked questions enough to CALL ME back and tell me i was being rude to his manager.Enough said!!!!

Great company, fantastic service and products.

Very poor service