My husband and I visited this store to check out the new IPhone 13. Trae Cole was so helpful and knowledgeable that we ended up buying the 13 pro and accessories from him, even though they had to be shipped out of state. We are elderly and he did a terrific job of talking us through the set up! Trae Cole is awesome! We are very grateful and highly recommend him. He followed through with all our requests. Great customer service! Thanks!

My phone is not a year old. I dropped it today. It broke the screen saver. We took the phone back where we bought it. We thought the insurance we had on phone would cover the screen saver. They said no. They dont even sell that type of screen saver now. Told us to call the screen saver company to get a free replacement if we had signed up for their warranty. We thought that was in their service agreement. Not happy with out come. Now we have to call Amazon or screen saver company. Dont think we will deal with this group anymore.

Glad to find a Verizon store with someone who is knowledgeable and willing to help. Ended up buying a new phone without any pressure sales talk. Will be back at this store again. Had terrible experience on line trying to sign up for 55+ unlimited policy. Was ready to hunt for another carrier! Trae made it easy!

We just had an awesome experience with Tanner at Verizon. He is so knowledgeable and has our brand new phones up and rolling. Great customer service!

TRAE WAS EXTREMELY HELPFUL IN TAKING MYDATA PLUS MY PICTURES AND TRANSFER TO my new phone. Old phone had died. Spent a great deal of time explaining things to us, because as customers in our 60s, we do not understand as well.

We had a great experience here! Layne was so helpful and pleasant and helped us get our phones all set.

Tyler Randall was so helpful compared to the online service I cannot describe it. He knew exactly what the best deal was and got us taken care of quickly

I have to say that I have never been to a Verizon store, or any other same type store, that surpasses this Verizon on E. 86th Street! Trae is amazing and an excellent representative of this store. He patiently listened to what I was looking for in a new phone, answered my many, many questions, until we found exactly what I was looking for, and I am very happy with the end result. Trad worked with me for several days, both in store and on the phone. He made it quite clear that he was there and available to help me with my questions and concerns for as long as it took. He absolutely and positively went above and beyond to help and that is a rare thing. I actually drove to that Verizon from 40 minutes away, when I could have literally gone down the street to a Verizon by me, because the salesman at the Verizon by me was very disinterested and not at all helpful when I started out at that store. I am grateful to have found Trae, who like I said, is an EXCELLENT representative of this Verizon and I will drive the 40 minutes away again if I need any more assistance. The manager of this store was also very friendly and helpful, and it was really just a very pleasant experience and I say THANK YOU, Trae, for your beyond excellent service and just know that you are very much appreciated!

Came in 4/20 and made a purchase after receiving outstanding customer care from Geno.He is very friendly, relatable and authentic.On 4/21 I came back in for help on another phone that I had. Geno was not in and Trae helped me. He was very welcoming and treated me as I was his customer. He took his time and made sure he answered all my questions and that I was completely satisfied!AAA+++ highly recommend! They both deserve a raise!

My husband and I were helped at Verizon by a fabulous associate, his name is Brandon Allen. We were upgrading phones and he helped us for an extended amount of time. (We are not very tech savvy) He answered all of our questions and made us feel safe to ask even the dumb questions! He even had us come back the next day to help us with a tablet! Verizon is lucky to have him! Thank you Brandon!The Elsers

After a confusing visit to another Verizon. Trae answered all my questions very well and helped me with my plan. Discussed account options and now I can make the decisions I need because he was clear and concise. Customer service is everything.

Layne is a baller. He made my upgrade effortless and ensured the best bang for my buck. The entire team was welcoming & inviting, stayed cool under the pressure of many visitors during a midday rush, all while engaging in pleasant conversation with everyone. I left with a sweet new iPhone, an iPad and some pals! Thanks for everything!

We had the most amazing visit to our Verizon store. We bought an Apple Watch, reconfigured our account(which saved us $$ on monthly fees). Trae was great, solving all our cell phone issues. Thanks!

I was in the market for a new phone after 4 years. I dreaded it, but Trae was very patient and got me through the process. He was great to work with and I would recommend him to all potential customers.

If you need a new phone and great customer service, look no further than this store. I had several issues with switching from T-Mobile to Verizon, including several hours of waiting on hold with T-Mobile customer service, T-Mobile stores that were either closed for the day, or had no internet service or couldnt access PIN and Unlock functions because they were a third party store. So much runaround and confusion from the T-Mobile side.However, Layne, who works at this Verizon store, was amazing in navigating the challenges, and was successful at getting all our family phone needs. All the while he was answering calls, helping other customers, and calling several places to get the information we needed to keep moving forward.He also answered texts from me on his day off in helping to finish moving my sons phone over to Verizon. I didnt realize it was his day off and he still was happy and cheerful to help out.When you need to switch to a new phone or service, give this store a chance. Ask for Layne and hopefully you will pleased with the service.

Another failed day at Verizon. Should have not bought a new phone from a franchise store! Corporate stores where so much better.

Outstanding service at the Nora Verizon store. Brandon spent the time with me to switch over a phone number to a personal account, buy a new phone and set it up all in the same visit. Thanks!! Highly recommend.

I have had very good service and experiences in this Verizon location. Ive been here several times to purchase phones and they are always willing to help explain and answer questions.

If I could have given Brandon 10 stars I would have. Great service and helped me with every detail of my new iPhone 12 purchase. Excellent service. Thank you Brandon!

Trae was wonderful to work with when switching phone plans. He was thorough and very detailed. He was very responsive to all the questions we had.

Trae is the only honest Verizon sales person that I have ever dealt with. When he says what your total bill will be.......it’s gonna be that price! He does not tell you what you want to hear. He has saved me a ton of money!! Met him at the 2020 Home Show in in Indy. We have driven over 2 hours to meet with Trae, two different times. . We now 5 lines with him. He even met us on his day off!! I will not deal with any other person with Verizon. Thank you, Trae.....you have a customer foe life. BTW we have been with Verizon for over 20 years!!

Wonderful experience...offered many options for new phone and plan. Very knowledgeable and helped with my decision.

The guys there were very personable and hilarious. Offered me just what I was looking for.

I worked with Trae tonight at Verizon and he was extremely helpful! New phones and awesome customer service! I will definitely be back!

Trae and Cassidy helped me select a new phone after I shattered my old one. And helped me with my passwords. They were patient and liked their jobs.

Excellent customer service, clean, got what we wanted.

Heaven must be missing an Angel. Cassidy assisted me and her customer service was exemplary!! She was empathetic, kind, professional, and gave the best customer service that Ive had all year from anywhere. Thanks Cassidy!

Trey was patient with all my questions and gave clear responses. I was greeted as I came in and had full attention of staff.

Trae was awesome! My wife and I went to Verizon on 86th street and he helped us switch over from phones we both hated. He even stayed late to make sure we were completely comfortable with our new iPhones. Trae ensured future customers for sure!

Trae Cole earns 5 stars for the best customer service. Would return to this store without hesitation.

I knew what phone I wanted, and Tre was extremely helpful, nice and efficient in his service to me for this new phone.

Trae was very knowledgeable, patient, and helpful. I will definely use him again!

Layne did a Great job. Thanks

Geno was really cool! He gave me excellent service. Would recommend him to anyone!

Trae is my contact person.He always solves my phone problems. He is personable and patient.

Trae was exceptiosl. Great help

Trae was so informative and helpful.

After being really upset over technical problems..Brandon came to the rescue. Really appreciate his help!!

Highly recommend Cam! He is knowledgeable, pleasant, and informative. He made the visit quick and easy.

Trae helped my wife and I get our new iPhones and helped us save money while doing so! I wouldn’t buy a phone from anyone else.

The representatives are dishonest and lied to me about price and data plans.

Trae fixed the main problem. Things work well now.

We needed new phones and a new ipad. Trea helped us navigate through the options and determine what would be best for our family. He was very responsive even when I called him for additional help when I left the store. The only reason I did not give 5 stars was that the transition from an old device to a new one took a few visits to the store to work out the kinks.

No longer a Verizon factory store, but authorized dealer under new management. Was very impressed by the service I recieved prompt knowledgeable and had my new phone set up in just over an hour. Mr. Badillo served me well.Thank YouStore was clean and followed Covid-19 protocols. Cant ask for much more!

Very patient guy. Some complications, hopeful all will be resolved.

Verizon Wireless store conveniently located in Nora Plaza, facing 86th Street and next to Monon Trail.

My wife and I came in tonight to get two new phones. No one greeted us as we walked in or said anything to us. We stood by the phones we wanted to buy for 15 minutes with still no acknowledgement from the staff. We ended up just leaving and going somewhere else that actually wanted our business. As long time Verizon customers, we expected better.

Skevo was incredibly kind, patient, and helpful!

Alisha and Jason were very helpful and they went above and beyond for me and my family. I am so grateful that they were able to save all of the pictures and last text messages from my deceased mother. Thank you again Alisha and Jason; I really appreciate you and perseverance.

Horrible experience, I had them install a screen protector to my Samsung Galaxy S6 Edge, they tried and left it covered in bubbles. At the end of 2 associates attempting it was my problem. DO NOT WASTE YOUR TIME!

Everyone at this location is extremely helpful, kind, easy to talk with, and full of knowledge. My first time working with any company bigger than Cricket, and Im very pleased to have chosen Verizon. This location really made my experience worth the big jump into bigger bills. I highly recommend this store, you will not regret your experience. Just know that the workers are people with their own problems too. Your experience will reflect your attitude.

Henry & Harvey were absolutely wonderful. Henry unlocked the door for me because I was running late; Harvey has been very attentive throughout this process. As a salesman. I was very impressed. I live on the south side but will al always go out of my way to come to this store!

Had a great experience here!! We worked with Kate during our visit and she did a fantastic job. Made us feel completely at ease and helped get us exactly what we were looking for. Everyone was very friendly from the moment we stepped in the door and we felt immediately welcome. Highly recommend a visit here for your phone service needs.

All I wanted to do is pick up the phone I ordered online. After waiting 20 minutes I got my phone NOT activated, a phone cover I got charged for & did NOT receive & the worse customer service ever. And this was suppose to be easy.

I stopped into a Verizon store today hoping to get a couple questions answered regarding how my phone was affected by a recent update. Henry greeted and helped me and was simply perfect. Thank you!

Very very good service.

Friendly service and helpful staff.

This location is no longer a Verizon Wireless Company owned store. It is now owned by Cellular Sales. its not the same.

Lack of follow through on commitment. If sales rep. you work with is absent another representative cannot help fix issue. Manager is apparently never in store. Verizon customer service will not help since not a company store.

Cam was very helpful. He took time to listen to my problems with the phone.

Adam was amazing and helped me set up my phone. Thank you Adam for being so professional!!

I accidentally went to a 3rd party Verizon store and had a horrible experience. The staff at this Verizon store were amazing at helping me deal with the original store. This staff is always extremely transparent with what they are doing and genuinely want to help you.

I have a business account with 40+ phones. Its important for me to have quality service and people who care and understand the importance of fixing our situations quickly and efficiently. This location does just that. From the manager down to all of the staff they get it! Matt, Chris and the gang treat people with respect, an almost lost art in todays society of customer service.We travel out of our way to go to this location!

Ppl at corporate store are nice and helpful. Unfortunately all cell phone manufacturers make their products too look identical to each other.

Great store, go in and see Kyle for all your small business needs

Just went in to get screen protectors on our phones. Customer service was great. I will return. Thanks for the good service.

Really frustrated after our visit tonight. My husband and I originally stopped by Saturday to research our options to switch to Verizon from our current wireless provider. The solution consultant was very helpful and wrote what she quoted us down on a card for unlimited service for two lines. We returned tonight to take advantage of their offer on the Beyond unlimited plan and phone BOGO. We started the conversation by showing the quote originally provided to us and received no pushback. We began the transaction, entered all our info, selected our new phones and as we finalized, suddenly they pulled a bait and switch on the monthly amount for the Beyond unlimited plan. To top it off, they blamed us for it! Wow.The other thing that put a really bad taste in our mouths was that when we asked if there were any other discounts early in the transaction, they asked if we were active military or veteran status. We said no. Then they asked if we had family who was. My husband said his brother was. Then he said we could just lie about it and get his brothers military ID and take advantage. That seems like a horrible way to show respect to an earned benefit of military service and made us very uncomfortable.Needless to say, we walked out and don’t plan to go back.

Came here for a new phone after keeping my GS4 alive for five years. The staff member was helpful and pretty quick to get to me. He made his push to get me to buy a package deal that included things like a case and extra charger, to which I politely declined. Another staff member came up to me and wouldnt take four nos for an answer, and I could tell the guy helping me felt a bit bad that his co-worker was being as pushy as she was. Took a quality 4-5 star experience and brought it down to a 3. Its not good for return business to be pushy to people with made-up minds on what they want.

We came 2 mins before closing and Alisha stayed 40 mins after to help me. The service is always amazing! Highly recommend going to this Verizon best service ever

I have been to this location several times. Each has taken at least an hour and a half. Recently, I have had to come back multiple times for issues that were supposedly fixed. Last week I spent 4 hours in the store during on trip.Today, I came to switch phones and add screen protectors. After leaving, I realized the the buttons on my phone didnt work. I came back 1 minute after they closed and Abe spoke through the doortelling me that they were closed. I explained that I know that but he saw me there early today and many times before, I cant keep taking time off of work so they can spend hours on something they already screwed up.I told him I was going to leave a bad review. He promptly smiled, shrugged his shoulders, and said, Ok thats good. I havent even seen BMV that is as painful as this place.

Worst Verizon Store I have ever been to. The are RUDE. They Lied to my mom about having a free upgrade. They told her NO. We later called Verizon directly they informed her she did have a FREE Upgrade. We went back the next day, they informed her they do not honor Corp. policy. So they did NOTHING FOR HER . They also told her that her currant phone had No Trade in Value when in fact she had one worth $ 175.00. AT NO TIME DID THEY EXPLAIN TO HER THAT SHE HAD ANY CREDITS IF SHE WOULD HAVE WENT TO ANOTHER STORE. SHE IS ON A FIXED INCOME AND REALLY COULD NOT AFFORD THIS. GO TO THE OTHER STORE ON W. 86TH STREET THEY REALLY APPRECIATE YOU AND WILL HELP ANY WAY THEY CAN.

The staff are Aloof. Not a place to buy a phone, but they are willing to help resolve phone issues.

Excellent people skills! Great store!

Great - good service. However, the is know seating area while waiting for reply. Bring back benches or something else.

Came in to look at accessories where a manager claimed to be able to save me money on our monthly bill. Come to find out a month later he was full of crap.Hey manager it might make sense to know all of the information before sharing your professional suggestions.I really love taking 30 minutes on the phone to change the plan back to where it was previously.Thanks ya boat anchor

My new phone was defective out of the box. The defect was intermittent, but detrimental. I spent 1.5 hours talking to clerks who were very sympathetic, but refused to do anything to help unless I could demonstrate the intermittent flaw. I was given the runaround multiple times, had to spend a couple hours factory resting my phone. At one point was even told to visit Best Buy to see if they could do anything for me. Later I called Verizon and they were more than willing to replace my defective phone.

Its a Verizon store. as long as you are there to buy something they are very nice.

The staff here are a great resource. Much better than the customer service that you call.

The Verizon Store in Nora is first class...I was a customer there since they opened & was back in the neighborhood needing help with my phone...They fixed it in quick order & Was on my way, no charge!

Thanks to Patrick who cut my bill and gave me more information and more tools to use my phone with my business Patrick is awesome thank you very much

Always pleasant and very helpful.

Always have to wait-often for a long time. Staff are not knowledgeable. They get info on their products wrong such as not knowing the specs when its listed right there on the phone. An example of the prevalent incompetence was a worker told me the MP of a phones camera has nothing to do with photo quality. They are also super pushy. Im looking to switch carriers just because of the store customer service. Use another store if youre with Verizon!

I give the nora store 5 stars all day...Henry and the crew are awesome....and the boss of that place is great...they loved my dog...even let her come in and have a drink...and thanks for babysitting too...lol!

Slow service, better providers out there with better prices.

These guys are always really nice and helpful!

Kiana and staff was great! Thank you

Mike Adams the manager is fantastic

Not terribly busy during the times I have been there. Staff seems pretty knowledgeable and they were helpful

Four hours later....a HUGE mess.....and Keith the Verizon sales rep from the Nora store is treating me rudely and with no respect. He wouldnt let me get a word in edge wise, and he couldnt be wrong. In fact he totally screwed up my account, sold me an overpriced tablet, and then refused to let me speak to a manager. It was like talking to a two year old with no manners. If I were his manager he would be toast! Keith, you need to grow up!

From Shane, the concierge, Brenda, my sales associate, and Angie, the manager, helping out with my tricky line transfer and add on...the customer service was beyond reproach and was by far the best Ive ever had in almost 30 years of cellular use, kudos to you all, job well done!

Helpful staff. Tried to upsale but thats their job. Werent pushy.

Saleslady said shes worked there 3 yrs...but couldnt even explain the major differences between the inexpensive LG and Samsung phones, to help w/my decision! Seriously, she started looking up the info online! I can do that, lol. How do these peeps keep a job?

Put my husband on my plan. No extra cost didnt even take my bill up no more then 10 dollars. Thank you Verizon

Excellent customer service. Extremely helpful and knowledgeable.

The rep with whom I spoke was nice, knowledgeable, and conversant.

Kim,the service manager was awesome.This is the way customer service is supposed to work folks.Walked in with my dead phone that was not starting up anymore -android crash - She diagnosed it fast,made a service ticket,and ordered me a phone that will be at my house the next day.All done in 5 minutes.Neither customer phone support,nor another store was able to solve this at all.Kuddos to Kim for knowing her job,and being a pleasant person to deal with.Verizon needs people like her.Thank you !!!Walked in there again,yesterday May 7th.unparalleled customer service,once again.Young lady who helped me,I don’t remember your name,but you were very helpful..I thank you! Also rest of the staff super friendly.Right on guys !!!

Awesome service, saved a lot of money!!

Really nice people, very helpful.

The staff there is very helpful. Yes sometimes the wait is ridiculously long but when you are with a staff person you never feel pushed

They were nice