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ACE Cash Express
5103 W Washington St, Indianapolis, IN 46241, United States
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ACE Cash Express

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Di
Review №1

The two ladies working today were doing their jobs well, but needed to cool it down with the side talking they were doing in front of customers. Its extremely rude and inconsiderate to laugh or make joke of a customers pay check right in front of them. Just because you are behind the glass does not mean no one cant hear you. So for Sarah and the other lady that were working today, please work on your peoples skills. Cause Im sure it wouldve been rude for me to point out and make fun of Sarah for having cold sores on both ends of her mouth.

Ra
Review №2

Jasmine is always so friendly and pleasant. Very professional. Always does a wonderful job taking care of my needs and does the best she can to resolve any issue. ACE Cash Express is the only place I go for small loans, and Jasmine makes it even better. She goes above and beyond, remembers frequent customers by name, and always has a smile to share.

vi
Review №3

Jasmine was very nice and professional she helped me get in and out in a timely fashion.. definitely better than my last experience with ace!! 5 stars!

Mi
Review №4

Exaisha was Phenomenal! Such a Constamant Professional. She deserves a Raise! Always very Nice, Professional etc

Lo
Review №5

The young lady Jasmine that helped me was such a good person and very professional. I had a difficult transaction and she was so patient with me and very understanding. She represents Ace Checking Cashing very well!

My
Review №6

Ive never had a bad experience at this location. Very professional and great customer service from Jasmine.

Al
Review №7

My experience was amazing I was in a rush to get a prepaid debit card for work and the CSR was very polite and educated me on how the card works and all it’s perks !

Ms
Review №8

I love the great customer service! I was helped by a woman named Jasmine today she helped me with the things I needed and I was in and out she was very polite and respectful Good Quality service !!!!!!!

Mo
Review №9

This young lady by the name of jasmine s. who works here always has a smile on her face also very good on customer service I’ll be back to cash my next check

Ky
Review №10

The staff is extremely friendly and always very helpful.

An
Review №11

Not having a bank account, I went ro Krogers and Walmart and because my check was over 5k by $34, I went to Ace thinking it wouldnt cost THAT much to cash my check. When the associate told me the fee, I thought she said $25 and although I thought it was a bit higher than what it said on there price board, I said ok....It wasnt until I got hone and seen ok n the receipt that I was charged $247 PLUS the smallers fees that I already expected. To charge that much is ridiculous and I should of just opened an account at a bank, I woukd have saved ALOT versus going to Ace. Ive NEVER veen charged that much to cash a check there before. I will not be recommending OR returning to Ace in the future, cant afford it!

Ty
Review №12

I came in today to get a money order. it was kinda busy. Shy (csr) was very helpful and nice. imma start coming there more because she was very.

De
Review №13

I never had a problem with ace every one always been nice and helpful thank you for all you do.

El
Review №14

Jasmine was funny and had a great smile. I will return. Amazing customer service and Etiquette

Ja
Review №15

Keep up the great work.

Ka
Review №16

I am going to go to ace from now on to do my business all because of a young lady by the name of shy!! She is very friendly and i loved her!

Te
Review №17

She was very nice and respectful.

Fe
Review №18

Beverly 2539 gave me great service, will be doing business with ace cash express more often and recommend others also.

Cu
Review №19

The customer rep who helped me was very professional courteous and helped me secure a new card or she called it an attachment contacted the third party card holder for me walked me through the whole process it was close to quitting time but she made sure that I got my card got it activated and most importantly got me the money I needed to pay my Bills I think her name was Beverly she went above and beyond her duties I would just like to commend her on a job well done she is a true asset to this company and ace is lucky to have her there once again thank you so much Beverly you made my day.

Bl
Review №20

Speedy service got us in and out, staff was very nice and place was neat and clean.

pa
Review №21

Maybe lower the price for Check cashing for Personal or hand written Checks

La
Review №22

Shy was so nice, friendly and very helpful..

To
Review №23

Fast, friendly, and courteousThank you Beverly

Do
Review №24

Friendly service n awesome projected salesmanship

Ri
Review №25

Ive not used a cash advance in ages but my experiences in my past years were good ones but question to ace is do I necessarily need a paper check to start an advance I havent used paper checks in over a decade now is there any way I can get a small loan using my debit information with my bank instead?

Am
Review №26

Nothing everything went smoothly, not to long of wait to get through paper process and etc..

Cl
Review №27

Very nice people and love doin they job

Et
Review №28

Each time I go in there these ladies work very very hard. And they are always very very polite. I work in customer service too & retail is no joke. And dealing with customers especially when it comes to money is not easy. Well done ladies well done!

Ch
Review №29

Worst place ever to cash a check I’ve been here for 2 hrs . Only one person here . The wait time is beyond ridiculous.

Ma
Review №30

This is the only place I do business with as needed. Excellent customer care.

Me
Review №31

The lady that helped me helped me at the same time as the other man and got both of us done nobody had to wait to long

Ch
Review №32

I had no problems cashing my check and the service was amazing

Ra
Review №33

Enrollment in direct deposit was very easy and convenient

de
Review №34

Andre is a idiot!!! Made a lot of people upset!! Women very upset!!! Does not know his job telling people cant pay bills their!!! All the usual ladies are great!! Management DO SOMETHING!!!

Ol
Review №35

Michelle, truly went above and beyond trying to help me, and I greatly appreciate that.

Ma
Review №36

With all due respect, bald dude talks way too much and is super slow. Usually it’s great but every time I see him here I know I’m gonna leave pissed

Mi
Review №37

They are no nonsense help on getting a quick loan.

Br
Review №38

Friendly and knowledgeable staff.

bi
Review №39

Hire employees who want to help and are not rude.

Co
Review №40

Weve gone here multiple times to get a payday loan when we were desperately needing money to pay a bill or an emergency cost came up for our kids and we have been approved for the loan but then it doesnt let our bank card go through. No matter if theres a dollar in the account or $50 in the account and they wont figure out the problem so we will be going elsewhere for our needs in the future.

It
Review №41

Big lazy lady that works there had no mannors and was rude and hateful take you money and time elsewheres i wouldnt go in this store again to save my life also i seen a few bed bugs crawling jn the window so sad

Je
Review №42

Staff very friendly and helpful

Th
Review №43

For them to be more friendly

Br
Review №44

Great customer service.

Te
Review №45

Very helpful goes out of there way to help

Br
Review №46

Awful store, 0 professionalism

Ma
Review №47

I HAD A BAD EXPERIENCE WITH MY ORIGINAL NETSPEND CARD, AND IT COMPROMISED MY SOCIAL SEC. CK, WENT TO ACE THEY SIGNED ME UP WITH A NEW CARD, BUT BEEN OVER 10 DAYS AND SAID CARD SHIPPED BUT NOT RECEIVED YET, ALREADY SENT INQUIRY, NO REPLY AS YET. OVER ALL BEEN USING ACE SERVICES FOR OVER 3 YRS. BEEN PRETTY DARN GOOD. THANKS

Ro
Review №48

Super long waits, HIRE SOME HELP ON FRIDAYS AT LEAST FFS!!!

Ev
Review №49

Always something to have you waiting, whether its the long line with one teller open or calling your references to cash a check

Is
Review №50

Great employees nice

Information
3 Photos
50 Comments
3.7 Rating
  • Address:5103 W Washington St, Indianapolis, IN 46241, United States
  • Site:https://acecashexpress.com/locations/indiana/indianapolis/2539?utm_medium=referral&utm_campaign=local&utm_source=google
  • Phone:+1 317-381-0786
Categories
  • Check cashing service
  • Loan agency
  • Financial institution
  • Money order service
  • Money transfer service
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–6pm
  • Sunday:Closed
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
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