My family and I needed help with a significant biohazard situation and PuroClean really came through for us. We were pleased with the professional website but even more impressed with how Bruce assisted us in a timely manner and was very informative about the process as a whole. He and his team helped us each step of the way and we feel like we were really fortunate during a time of stress. I strongly recommend this company based on my personal experience.

We experienced a leak in our Master bathroom shower that caused major structural damage. The insurance company gave us options and we chose Puro Clean. (Great move!) They called me within one hour of speaking to the insurance company and came out to assess the issue shortly thereafter. They contacted the insurance company and within 24 hours were on the job. All the team members were professional and courteous explaining the process as each step completed. The management team for the company were wonderful in communicating and making certain the team addressed the problem. I highly recommend this company if you have water or fire damage.

My family suffered an unexpected loss -- the death of my sister in her home. To our dismay, she was not found immediately, and we needed immediate bio-hazard services to deal with this tragedy. Bruce and the PuroClean team were with us all the way. They promptly returned our call. We spoke directly with the owner (Bruce). He took care to share about their process and suggested that we call our insurer. As a result, we were able to both a) expedite the process to address the situation and b) had only the deductible out of pocket. This team is responsive, caring and knowledgeable. Thank you Bruce and Duke -- you brought some much needed expertise to a terrible situation.

We contacted PuroClean on a Friday for an ongoing water damage/moisture issue where we had tried 3 previous vendors with no success. Bruce was at our house that afternoon with an estimate and a plan to find the issue and fix the moisture damage. He was able to send a crew on Monday morning to rectify the issue. There was another wall we were concerned about, and his crew was able to determine the issue and incorporate within the same project with no disruption or additional wait time. Throughout the entire process, they were the cleanest crew we have ever had to complete work in our home. They sealed the area, contained the damaged/mold areas, disposed of the damaged walls, and monitored equipment to remove moisture from the rooms over the course of days, and completely eradicated areas of mold concerns. Bruce was helpful in providing quality options of vendors who could assist with repairs to eventually return our home to its normal state. We cannot state enough how much we appreciate the attention and professional opinion of Bruce and his staff to guide us in fixing an issue that has been ongoing. They were punctual, responsive, courteous, professional, and super clean. We highly recommend this company; you will not be disappointed.

We contacted PuroClean when we found mold in our closet. They came out on time and assessed the mold and had a crew out ASAP. When they were done, we found a little more mold on the sheet rock. They gladly came back out and removed the sheet rock where the mold was at no extra charge. Bruce and his team are very professional and highly recommended in removing mold.

PuroClean owners & team responded quickly to our wet floor issue. Team was always on time, very professional, courteous and respectful of our property. Always cleaned up at end of the day and was very helpful in answering and explaining any questions or concerns we had. I would highly recommend them.

Im in Property Management & had an issue with Carbon Black in one of our Rental homes. Puroclean was recommended to me & called them up & told them the issue & that it had to be done real soon. They responded quickly & gave me a price back & got it scheduled all within a few days! I do recommend them for any kind of restoration.

The PuroClean of Huntsville, AL team is knowledgeable, honest and professional. I would highly recommend them to anyone. They were personally recommended by several HVAC installers in the area, which is impressive. Kenny and Bruce are very knowledgeable and were patient in listening to my concerns and discussing options. They spent a lot of time answering questions and explaining what needed to be done, and even called me from vacation when I had a follow-up question. When it was time for the work to be done the crew showed up on time and worked hard. Bottom line: knowledgeable professionals, who take their work seriously and get the job done. Definitely 5 stars!!

I cannot speak highly enough of the work PuroClean did for us. We had a basement flood on a Sunday night and Bruce and Kenny were out Monday to give us an estimate and had us setup and drying right away.They were the extremely reasonable price wise and did fantastic work. My wife and I would highly recommend PuroClean.Fast, friendly, and fantastic service. Thanks Bruce and PuroClean for all your help.

These guys had the best customer service of all time. I was using Astro Property Management. Astro went and let a small leak in my rental house turn into half the downstairs being flooded! Then Astro sent a carpet cleaner out to mitigate water damage and mold - who did nothing but charge a lot of money for nothing being done.I called PuroClean, they educated me and I validated what I was told. They told me how the whole process would work and it went exactly how they said. They found massive amounts of moisture left from the carpet cleaner and found mold and mildew. They worked with my insurance and got it cleaned up and everything mitigated and torn out and have the moisture logs and pictures to prove it.I would recommend them to anyone needing professionals.

I had an apartment fire and I had never had an experience that required me to deal with such an event. I am a widow and Kenny was patient with me and spent after business hours talking with me and answering questions and guiding me through the process. They started my restoration promptly. The employees are hard workers and did a great job. This company exceeded my expectations.

Puro Clean is so detailed, on time and customer service friendly. There is nothing they seem to miss from start to finish. We use them for all our services on homes. I give them my fullest recommendation!

Im a Property Manager at an apartment community. We had a small kitchen fire that had more damage from the fire extinguisher then the actual fire. Kenny and his crew were fast to respond, professional and knowledgeable. They helped coordinate between myself, the resident, the insurance and another company that was cleaning the air ducts. I will be sure to call them in the future for any needs!

While Ive never needed a water restoration service, theyd be my first choice if Im ever in need. Kenny found a smart/ prox key for my Honda that Id lost at Providence and called the YMCA tag to find the owner. He couldve just as easily thrown it away. I tried to give him a finders fee as a thank you, but he refused. This speaks volumes to the kind of person youre dealing with when it comes to the business end. Thats hard to find these days. Thanks again Kenny!

Bruce Ashcraft was a joy to work with. He was clear about solutions, prompt, always called before my appointment, and with reasonable prices. Mr. Ashcraft was professional and very kind. I would trust him again with any problems.

This place has horrible customer service. I called to get some quotes to have mold removed and to set up an appointment. I spoke with a rep to set up the appointment and havent received any information yet. They gave me there direct number and Ive called and emailed them. Its been a month and no one has responded. I definitely dont recommend them.

If I could give PuroClean 6 stars, I would. Kenny was super quick to come out to my house to advise me on the leak I had. Not only was he quick and professional, he gave me advice on how to save money in the whole process of getting my leak cleaned up. This is one of those businesses where the guy who owns it is just a genuinely nice person. I will 100% recommend them to anyone who has water damage.

The team at Puroclean far exceeded our expectations. They were meticulous with every detail and were extremely clean during my water/mold restoration. Everyone who entered my home treated it as their own. The owners were wonderful people and guided us along the way. I couldn’t have wished for a better team. Thank you Puroclean!

Having mold can be super stressful, so I am so thankful we used Puroclean. The owners, Bruce and Kenny, are top notch. They are extremely knowledgeable, efficient, and timely.We had a great experience and would highly recommend them!

Puroclean handled our flood situation very well (door seal on frontloading washing machine failed in mid-cycle, flooding out kitchen, laundry, mudroom, and pantry).They came in and set up containment, did removal, and deep cleaning of the effected areas. We had a contractor do our renovation. Afterward, Puroclean came and did further deep cleanings to mitigate the resulting dust. Our home was in great hands. We are very thankful for Puroclean and the great work they did. I would highly recommend them to anyone.

Very positive things to say about PuroClean.....very professional, timely, knowledgeable. Even did a courtesyrecheck on my moisture levels and did a mold check several months later which gave me a little “peace of mind”. Highly recommend this company

Just use servpro

The entire crew at PuroClean was professional, courteous, and very honest and understanding about the situation we found ourselves in. They got to know us personally and as such were able to address all of our fears and concerns.They did an amazing job and even gave us some helpful tips on mold mitigation. I would highly recommend PuroClean to anyone who is in need of restoration in their home.

Technicians were pleasant and very professional. Excellent communication and prompt follow up to texts, e-mails and phone calls. Bruce, Kenny and Duke kept us updated daily on progress throughout the drying out process. We would definitely recommend Puroclean.

Our home recently flooded due to a broken toilet when we were out of town. We have never had to deal with a home related issue at this level before (and I hope I never have to again). Our homeowners ins. rep recommended PuroClean to help get started with the clean-up. Thevery same day we filed our ins. claim, the Puroclean team was at my door with a ton of equipment to help get things dried out. Kenny, Bruce and Duke were great! Since my house is on a slab and I have hardwood floors, The guys advised me that my floor was a loss and would have to ultimately be torn out and replaced. I think Kenny really went above and beyond what was expected of him in our case. Not knowing what we could expect, Kenny took his time and explained to us the entire process of what was going to happen and the associated timeline of events concerning the rehabilitation of our home. The guys also moved the furniture out of the most affected rooms, and said they would be back to move out the rest when the time comes and....they will be back tomove it all back in again once the new floors are down!! Now, I dont know if every restoration company provides this level of service, but if they dont Im sure Kenny and the guys would be happy to show them how it SHOULD be done. Kudos to PuroClean!

PuroClean helped make our disaster easierto deal with. Duke came out and started theRemediation. We were overwhelmed with the extent of damage in such a short time.Jon continued to come back daily during the process, he was professional and answeredall of our concerns. We are very pleased with the company and employees.We highly recommend PuroClean!PLEASE ask for Duke and Jon you will not be disappointed.Lisa and Larry Greene

Trying to sell our house in Arab AL the inspector found mold!We called several mold remediation specialists and went with the guys that gave us the best vibe.PuroClean Property Restoration out of Huntsville - they were right in the mix as far as price goes. They were on time every time. Polite, professional, and fast.Good job guys.

After my house flooded I called my insurance company and PuroClean was at my door that day! They were very knowledgeable, professional and courteous. They knew exactly what they were doing and got the job done. I would recommend them to anyone who needs their type of service. I am a very satisfied customer!!

Great working with Kenny and crew. Prices were reasonable and the job was done quickly and with care. Highly recommended. Thanks!

The PureClean team did a very good job working with me to get the job done in a very professional way. They took a very tough job and did it very fast. They care about the job and seem to try hard to keep the costumer in the loop on all big decisions. I would use them again if I had the need and the do a very detailed and great job!

Bruce and his team were excellent. I called PuroClean on a Thursday evening, around 6:30 pm, to leave a message to receive a call back the next day. Instead of having to wait until the next day, I received a call back within 10 minutes. Bruce was at my home the next morning to investigate the issue which was not resolved by the company my insurance company had initially assigned. Shortly thereafter I had equipment in my home and within 5 days the issue was resolved. I would highly recommend PuroClean to anyone needing restoration services.

Had major water leak in the kitchen, Bruce and PuroClean showed up when promised, had equipment to dry out the kitchen...ended up needing new floor, cabinets, and they did an amazing job with the tear out and rebuild. The thing i like is they stay in touch and on top of the job. They worked directly with my insurance company and provided all the necessary documentation and photos. This was the second time I used PuroClean and I would use them again in a heartbeat.

Man Bruce and Kenny are doing an ABSOLUTELY GREAT JOB! These guys came in and literally attacked my flooded home within in 60 minutes on a late rainy Saturday afternoon. The advice and professionalism of this company cant be matched! Thanks guys!

These guys are AWESOME! We had water damage to our home from a plumbing problem 10 days before closing on our house. These guys swooped in assessed, managed problem, and reconstructed in a little over a week. I am so thankful for PuroClean! Very professional and efficient.

Professional and efficient staff who were pleasant to work with during our mitigation and restoration process. Would highly recommend.

Our house flooded last Friday night and Puroclean came to the rescue that night. They quickly responded, had great customer service and workmanship.

Great service! So patient and helpful!

The best and most professional service. The owners actually took care of us personally. Very friendly. I highly recommend them to anyone.

Id recommend PuroClean to anyone without hesitation! Bruce and Kenny Ashcraft are wonderful and so hands on to all of the work and their staff is phenomenal. They did a huge mold clean up at my late mothers house and also did one in my crawlspace as well. I couldnt have been more pleased with their work and attention to detail. I was kept up to date at all times, usually receiving daily emails with information and before and after pictures. You cant been that type of service. I would give them more than 5 stars above if I could!

Excellent and timely service. The whole crew is very professional .

These guys are great! They are professionals. They showed up exactly when they said they would. Kenny thoroughly explained what to expect and answered any questions we had during the process. They got everything cleaned up and worked closely with my insurance company in order to get things resolved. We didnt have to worry much about anything once they got started. I highly recommend them to anyone that is dealing with any sort of water damage.

Honest and Dependable. Great company and great people.

Bruce, Kenny all of them are an absolute con. DO NOT TRUST THESE PEOPLE IN YOUR HOUSE! NOT HONEST PEOPLE!

In short, PuroClean of Huntsville, AL is the best. They are extremely knowledgeable, honest, professional, thorough, and courteous. They had the best solution for us and saved us thousands of dollars because they DO NOT TRY TO SELL YOU things you don’t need.In detail, Kenny and Bruce Ashcraft of PuroClean know more about crawl spaces, mold, wood moisture levels, vapor barriers, dehumidifiers, and finding the correct solutions for these issues than ANYONE else. You can trust them to do things right.Our crawlspace is complex because of multiple additions. We weren’t aware until too late there were areas with no vapor barrier, no ventilation, inadequate or no air circulation, water vapor, and high moisture levels. A really bad environment. Mold and fungus had grown. It even damaged our hardwood floors. I thoroughly researched options and received proposals from multiple reputable companies.Other companies were eager to feed on our fear and tried to sell us products and services we didn’t need. The most common of which was the ever-popular encapsulation solution with one or two huge dehumidifiers. Our gut kept telling us these were wrong for our chopped up space and wouldn’t solve the problem, or even reach each area of concern.Kenny and Bruce created a unique plan for our complex space that was thousands of dollars less to install and operate than those proposals. It created both ventilation and air circulation for each area of our crawlspace without the expense of having to run huge dehumidifiers. Plus their solution didn’t cover up the walls - hiding possible sources of the moisture – along with our ability to detect future problems. PuroClean eliminated our moisture problems – period.PuroClean is also very responsive. As soon as I called, we had an appointment within two days. They conducted a thorough inspection, explained their processes and products, answered all my questions, and were extremely nice and professional. Two days later, they gave me a complete proposal with an itemized estimate. I could see exactly how they charged. Nothing was hidden or lumped together like other companies’ proposals. My documentation and pictures (before, during, and after) were easily accessible on a private, secure link. I always knew the progress of my job. They were on time, stayed on schedule, and kept me apprised of their progress.They cleaned up the mold, used a sealer to waterproof some crawlspace walls that needed it, & put down a new vapor barrier. Then installed an ATMOX SMART ventilation system with vents & fans that bring fresh air in when it’ beneficial, but close off when it would be harmful based on dewpoint. Also, fans circulate air throughout the crawlspace, dead spaces, and additions. They are so quiet we don’t hear them. The intelligent system monitors wood moisture, and calculates dew point to keep condensation from occurring, and the fresh moving air keeps humidity down and makes sure the crawl space stays dry! The one control panel in our closet upstairs keeps us informed of conditions in the crawlspace and is simple to read and use, although we rarely need to touch it.Kenny has been readily available and goes out of his way to answer any questions we’ve had since the system was installed. We rest easier with PuroClean and ATMOX follow up service and warranties, knowing that adjustments can be made, if needed, as the system is put through it’s paces in our complex crawlspace environment through our first fall winter, spring & summer - particularly this hot, humid, southern summer.If you want a company that is trustworthy and really knows crawlspace ventilation, GIVE PuroClean of Huntsville A CALL. They won’t sell you more than you need and can offer you a different, smarter solution. Whether your crawlspace is big or small, your problem simple or complex, they can solve it.

It is rare in these times to find a company as dedicated to customer service as PuroClean of Huntsville, AL. Kenny and Bruce Ashcraft go the extra mile in providing a much-needed damage restoration service with professionalism, integrity, and a level of personal attention and care that is so appreciated when disaster strikes.I found myself in a state of overwhelm when the inside of my home suddenly and unexpectedly sustained major water damage. I didn’t have a clue how to even begin addressing ALL that would have to be done to dry, repair and restore my house. When I called Kenny, he came out that same day to assess the damage. And, much to my relief, he coordinated directly with the insurance adjuster to complete the mitigation work quickly and efficiently.A few weeks later, when I was experiencing difficulties with a contractor hired to build back my walls and ceilings, Kenny and Bruce took time out of their busy day to come by and assist in resolving the issues. This was above and beyond the call and showed me, once again, that they truly care about their customers.I highly recommend PuroClean of Huntsville, AL. They most certainly embody the spirit of their tagline---the paramedics of property damage.BRAVO!

I want to first thank Bruce Ashcraft for paying special attention to my home in Huntsville, AL. I had a leaking faucet to my bathtub in my upstairs bathroom. It was behind the wall so it was unnoticed until it started to leak through the downstairs ceiling. I did not know how much damage was behind the ceiling sheetrock but could tell there was some mold growing on the exposed ceiling joist through a small area of the ceiling that was removed once the leak was fixed. I am an out of state landlord and my tenants needed the mold removed immediately before it became much worse. I googled mold remediation for Huntsville, AL and Puroclean Property Restoration was one of the first on the list. I checked out their website and did a Better Business Bureau search and they were rated A. I called their office and I left my number with the customer service rep and I received a call moments later from Bruce Ashcraft. Once I explained what the problem was and told him I was out of state, he informed me that he will make all coordination with my tenants and keep me updated. He told me he understood my situation and he would take good care of my home. He made his first visit within a few days. He took pictures and gave me a quote. The quote was to remove the ceiling, treat the mold and replace the damaged sheetrock and paint. Once I gave him the OK to move forward he started the work. He removed the ceiling and took before and after pictures of all the work. He uploaded the pictures to a website and I was able to look at the pictures and ask any questions that I had. That was very helpful because I like to know exactly what is going on when it comes to repairs to my home. Purocleans website allowed me to stay engaged. Once the ceiling was removed and pictures taken, the mold was treated and the pictures showed that. Bruce also coordinated the ceiling repair with a company he is very familiar with and that he uses all the time. The price for the total remediation was very reasonable and he has a system that shows all the steps and prices so if there is any questions about an item or dollar amount you can ask for a better explanation of that item. I was satisfied with his explanations and his knowledge. Bruce was always reachable and professional through the whole process. The whole process, from first inspection to rebuild and clean-up, was completed in about 10 days. My tenants are very happy with the work and most of all, the Puroclean staff. I am also very satisfied with Bruce and his company and if I ever have this issue in the future I am definitely calling Bruce. I am also recommeding Puroclean Property Restoration to anyone reading this review. My home is whole and I am glad I chose Puroclean Property Restoration in Huntsville, AL. Best Regards Bruce and Puroclean.

After Superstorm Sandy deposited 5 feet of water and a foot of mud in our basement in Union Beach, NJ we needed help and quick. Whatever was in the water was giving my 9 year old daughter a rash and my 7 year old son, who has asthma, was reacting to the growing mold.Our boiler, water heater and breaker panel were all under water. Nothing could be done to replace these until this mess was cleaned up. John, Kenny, Bobby, and the crew of PuroClean came, saw, and conquered. They gave us an estimate which they stuck to. They took the time to do the job right, even when it ran an extra day than first estimated. They were truly concerned for us and our situation.We were very confident when recommended their service to our next door neighbor, who was also very happy with their work, and to another friend across town who experienced much worse damage than we.I hope and pray anyone reading this never finds themselves in need of PuroCleans services, however, if you do need a professional, caring, and competent clean up crew there are quite a few people here in Union Beach, NJ whos first recommendation will be PuroClean.