THE WORST INSURANCE COMPANY!I went with AAA on my auto and homeowners insurance in 2014. Over a 5 year period, my premiums literally tripled. So, I cancelled my policy. About a year later I have a collection pop up on my credit report from a company representing AAA claiming I have an unpaid balance. I reach out to AAA and they tell me that I have a zero balance and dont owe anything. Now after over paying for Insurance, I have to fight off a derogatory mark on my credit report.Do not give your business to these clowns.

Called the office for help. I was told to get on AAA.com or download the app.. I was hoping for more human help...

First, James from United towing was excellent. To make a long story short for this purpose, we waited 3 hours for a tow and was unable to get in touch with AAA to inquire what the problem was. No phone answer after multiple attempts. After I went online and made a service request myself, after over 3 hours waiting, did I rec a tow. I had already made the request on phone with AAA. I guess if Id waited on AAA to do it wed still be waiting.

Great person jeri hall was a super rep. For AAA. She new her info answer every question we ask. And told me about the credit card for AAA. Got one and started my next trip to fla. Thanks its nice having someone to talk with that knows the business. Jenny michell

Service was excellent! Driver of tow truck was very kind and helpful. I only had to wait 15 minutes.😄

Awful. I will cancel. I was on hold for 30 to 40 minutes and nobody ever got back to me and my car would not start. I would rate 0 if it were an option

Love AAA. Its the best thing I have ever invested in

I got booted from my previous insurance company, leading a lot of other companies to offer me outrageous rates or refuse to insure me at all. Not only did AAA never waver in their amazing roadside coverage, they offered me an incredible rate for auto insurance. Ive been with them for insurance nearly a decade now (Ive had roadside coverage since I was 16), and Ive yet to find another company that can even match what theyve offered -- much less offer it cheaper or better!

Very great school personnel and staff. Very pleased with the Principal as well!

Always helpful and quick!

Went in to get an international drivers license. The ladies were quick and got me out the door within 20 minutes.

Wonderful service. An important help for us for our trips this year.

I have been waiting for 2 hours to get a tow to Damson Honda in Huntsville, Al. I live 4 miles from the location. Terrible customer service. I will be canceling my 29 year membership at the end of this year.

Great service thanks.

Very friendly and nice. Gave us all we needed

I have been in triple AAA several times and the staff are always so nice. The last couple of days I have been speaking over the phone with Ms. Gerry to obtain car fax(es) and she has been so helpful and nice.

Best insurance company in Huntsville,al

I just used AAA for the first time and my experience was superb. Karen B helped me with my travel details and was very informative about what I needed. The experience was nothing but pleasant and very convenient. I am looking forward to booking my next trip with her.

Ginny Weaver is a great agent. Great insurance company

Spent 25 minutes on hold and no one ever answered when my car broke down

My car was at my house and it wouldnt turn on and we tried jump starting it but after that it wouldnt turn on again so we called AAA to come replace my battery and the guy got to my house and said I didnt need a new battery and that I just needed to charge it for 45 minutes. So I did, and it wouldnt turn on again. So we ended up getting it towed to the nearest chevy dealership and turns out... I needed a new battery. So AAA wasted my time with saying I didnt need a new one so now I havent had a car for over a week and I have places to be. This couldve been fixed so easily but it wasnt. Very disappointed.

I Love the Tripple AAA, on Memorial Parkway IN Huntsville Alabama. I always go thru agent, Denise Cooper, shes AWESOME, PATIENT and leaves no stone unturned, to make sure my daughters, granddaughter and I have a GREAT TIME. Denise takes her time to find the best deals with our input, she answers each and every question we have. Denise has planned our most recent trip to Disney, simply AWESOME. Ill be seeing her soon, to plan another AWESOME trip. Thanks Denise!.

Looking forward to travel

Good not good at sll

Always friendly and helpful with all my travel needs!

I am a AAA member. They are the worst company Ive ever delt with. Jan 9, 2020, 2:32 pm. I am broke down in the middle of the road. I called them for help and they refuse to help me. Unless I pay a very high fee.

I would change the name to 5 AAAAA

The best! I wouldnt want to go the road without them! Great customer service!

Until now I have no complaints about AAA.

I’ve used AAA Travel in Huntsville, AL for 25 years both for domestic and international travel. There are clear reasons for my total satisfaction and which brings me back to them over and over again. It is unusual to find a company in any industry that so consistently demonstrates integrity, outstanding and reliable communication, rapid and dependable service, and, that even steps up to go the occasional extra mile to ensure that as a customer, I am well taken care of, anticipating any issues that could arise during my travel. I’m getting ready to plan another trip, this time to Asia and have complete confidence that I will be well taken care of and kept “totally satisfied”. As one that is a critical thinker and provides performance turnarounds in my work, it is remarkable that, in 25 years, I have never had a reason to lessen my opinion of this company.

Update: FAKE REVIEWS, it appears that the agent or sales person is writing reviews under numerous accounts click on the users writing the reviews and look at what they review before if its only the company then it is fake. They also report negative reviews and only respond to their own positive reviewsMy homeowners insurance trippled in four years, without any claims. The only excuse was my home value increased $17,000. Also, the car insurance went up by $1,200 a year, reason given, claims have jumped in my area. I was with them for 4 years. They also do not participate in the the insurance database that other insurance companies contribute to, to verify you have been insured, which increases the time you stay with them until they contact your new insurance company for the verification.

Everyone should have a membership. I havent used or need to use the roadside assistance and towing yet, but it is good to have on hand. I would not like being stuck and having to call around for a towing and not knowing who to call.

Very helpful in planning trips. I was using their trip services before GPS was common.

Always good folks treating you right and taking care of your needs...

Helpful for some services related to travel, even if not a member. Passport photos are done well, with good lighting.

Dont trust AAA. I went to AAA at 2625 Memorial Pkwy SW, Huntsville, AL near Parkway City Mall to open an automotive insurance policy. I did open an automotive insurance policy with AAA. Two weeks later I received a telephone call that they wanted to change my collision deductible. I asked why as we went through all the paper work and I signed for the contract. The response is that they wanted to charge me more money because of the specific vehicle I own. AAA did not want to abide by the contract. This is a bait and switch technique that wont work on me. I new that I could not trust them and went back with my old automotive insurance company. Luckily, my old automotive insurance company did not stop my policy after two weeks of cancelling them. Dont trust AAA.

AAA is good but they need to quit using affordable towing

Good place to get passport photos

No wait. Glad I found them. Helpful and efficient in getting me my International Driver Permit.

Jerry the only reason I can think of for anyone to ask you to change your deductible would be if the company you have a loan though demanded you have a smaller deductible so they can protect their assets. The accusation of a bait and switch company is completely unfounded and is due to lack of understanding and/or lack of communication from your agent - or you just refused to listen and felt like posting a negative review (youre 3 for 4 in this department).Also, if your old insurance company had not canceled your policy which you requested to be canceled two weeks ago, why would you not leave negative feedback for them? I think your agent did a bad job in explaining the situation to you, and out of confusion you became frustrated, and frustration brought an unfounded negative review.

Disagree

Friendly and quick customer service.

Keep up the the great work!!!!!! Great service experience on time, friendly, outstanding world class services 5 stars!!!

Great resources. Helpful staff.

Great service and a nice, modern building.

Good staff

Not satisfied with service

They just ripped my parents off. Instead of recharging my parents battery, they convinced them to replace their 4-week old battery with ANOTHER $140 battery! THEY ARE THIEVES

Very professional services when I moved into state.

Rude, unhelpful.

I cant get in touch with anyone in the office, my agent took my money and said he was paying my premiums and didnt pay and to top it all off every time i call the office nobody answers the freaking phone. Im so frustrated! This is the worst experience I have ever had with an Ins co.

Such great customer service!

Helpful employees

Never answered......

They are very helpful

Fast and efficient

Amazing prices

Very help place.

Staff black sister was kind!