Our entire experience thus far has been perfect. The woman I spoke to on the phone was professional and patient thoroughly answering our questions. The numbers and information she offered aligned with what we had read on the the website.... no surprises. The chair arrived today - next day delivery. Aron handled our delivery. He was professional, thorough and kind. It could not have been a more smooth process. We will absolutely recommend E Care! Thank you.

Aron came out on a rainy day and quickly setup my moms hospital bed. He gave us very clear and thorough instructions on how to use the controls and manual bed height adjustment whenever necessary. My mom loves her bed. Would highly recommend!

Renting from you was one of the easiest things I’ve ever done. We sent you a message on the Internet. And you immediately called took my order and in no time my recliner chair was delivered. It gives me such peace of mind to know that when I come home from my surgery this chair will be here waiting. Aron Our delivery technician was wonderful, helpful and just a doll. Thank you I would recommend this company 100%

Aron delivered hospital rental beds to us twice. Each time he was very thorough in explaining everything about the beds. He even told us the best kind of sheets to buy! Thanks Aron!

I visited the store a few days ago just looking around for some equipment my grandpa needs. I wasn’t sure where to start or what to get but Kelsey was super helpful! She definitely knows all about the products & makes great recommendations/suggestions! She is awesome & has 5 stars customer service!

Not sure what’s going on with this place but I inquired about a lift chair for my dad who’s in extreme pain after his hip replacement and haven’t received any service. The website advertises after hour service everyday of the year, holidays etc. and even supplies an after hour number to talk to an “expert”. No one answered my call but finally answered my text in broken English stating there’s no one that can deliver. A simple 6 word response is all I got. I even filled out a request form for rental which still hasn’t been addressed by anyone there. I don’t ask for much but I do expect integrity when advertised services are made clear on the website. I also emailed the head rep and still haven’t received any help of any kind. I was willing to pay double for this rental to make sure my dad was comfortable. Hope they fix what’s broken over there. My phone number u just put in your response to my last review is incorrect and I am also more than happy to confirm that I did in fact call, text and email the correct number as well as email as supplied on your website so you can eliminate the possibility of this happening to anyone else in the future.

Our new hospital bed has arrived on time! Aron s technical support was really good. He answered all our questions and was very kind and helpful. In general, all ECare Medical Supplies support was excellent!

Biggest medical supply i have been to. The showroom was organized and had a lot of Lift Chairs on the floor for me to see. Ivette and Kelsey were very polite and professional answered all of my questions and helped me choose the right chair. Delivery was a breeze the gentlemen were on time and installed my new chair in less than 20 minutes. Overall my experience was amazing. Highly recommend E Care Medical Supplies i would not go anywhere else.

We needed a hospital bed for my husband. This place was wonderful in helping me understand how his needs should be met. I placed my order. The delivery guy, James, was awesome! He came in and talked to us about where we wanted the bed. He proceeded bringing in the parts and assembling the bed. Once he was finished he made sure he covered all instructions on how to operate the bed. Jane’s was very friendly, informative and helpful!

James was very knowledgeable and polite. We are very happy with his friendly service.

I am very satisfied with E tears medical supplies services I called them and ordered a bed with rails and they delivered the next day a week later the rail broke and they sent Aaron out to fix it within 2 days I am very satisfied with I care. Thank you James for setting the bed up and thank you Aaron for fixing it e care is a good place to shop for medical needs

Care Medical Supply is the best medical supply company in Houston! The customer service is excellent from scheduling to the delivery. This is my second time having to order a bed for my grandmother and James did a excellent job both times setting up the bed and demonstrating how to work the bed which is very user friendly. Highly recommended Care Medical Supply for any of your medical supply needs.

Quick delivery, set up, and pick up of hospital bed. Aron was very considerate not to damage the walls or floors. Would definitely use this company again if the need arises.

I have had a great experience with this company. I have had to used them several times for Hospital Bed Rental for when my Mother visits who is disabled due to Strokes. I also purchased a Toilet Assist Seat for her as well. They have always been great with availability for the Electric Bed & the Staff Members that show up are very helpful & courteous. Last month James & Aron delivered to our home & were very helpful, explained everything, came in with PPE due to COVID. They got the Bed set up & functioning very quickly. I never even call other companies for quotes when its time for my Mama to visit because they have been so helpful & wonderful to deal with.

James was excellent! He delivered the hospital bed and assembled it quickly. He was patient with us and explained everything thoroughly. We are very grateful for his help, highly recommend!! Thank you James!

James arrived at the start of the delivery window. He explained all the functions of the scooter and answered all our questions. The process was well organized and easy to understand.Thanks, JamesPhil Petersen

James delivered our medical supplies to our house on promptly the day of. He was very professional and respectful. He took his time to go over all the equipment and how it all works. I would highly recommend eCare for rental services!

Weve been renting an electric wheelchair for months now and they have made it so easy. We have now purchased a chair and a bed and had then delivered. Aron and James delivered the products during the window and called when they were 20 minutes away. They went over every detail of the chair and answered all questions. Very helpful and I highly recommend this company for renting equipment, renting to own, or purchasing.

James (delivery man) is an awesome guy. He is very respectful and polite. He explained all I needed to know about the assembly/disassembly of the lift chair, so that I could do it on my own later, should I need to move the chair. His parents should be very proud!

I am a very satisfy customer. I had a great experience from beggining to end from E Care Medical Supplies. Set up my rental by phone and they were able to deliver same day. Great customer service and very promptly. will use them again.

James and Aron delivered our rental chair and were knowledgeable and professional. I will ask that they also deliver the one we will most likely purchase. E Care Medical Supplies overall have been nothing but great. We appreciate the ease of this transaction.

I had a hospital bed delivered and assembled by James. He put it together quickly and took the time to explain how everything worked. Very pleased with the service.

Just called E Care Medical to order a hospital bed rental and the ladies there were so kind and helpful. They made it easier and I am all set! Thank you E Care Medical. Great service!

Very satisfied with the delivery and picked up of the bed. James and Aron wonderful, kind and very polite young man. Keep the good job 👍

I am a caregiver and my client recently rented and then purchased a zero gravity recliner. The chair is great and the customer service was excellent both when ordering and the delivery. James and Aron delivered and assembled the chair and were very professional and helpful. They were able to answer all our questions and didn’t leave until my client was comfortable with how it operated.

James did a great job setting up the bed for my Dad. Quick delivery. Thanks for everything.

James did a great job with delivery and installation. He the took the time to explain all aspects of bed and table operation and rental agreement. Total professional - give this guy a raise!Thanks, Tom Linklater.

Jessica from ecare is a life saver! She is so professional and helpful through my call with her. We were in an emergence situation and need a oxygen machine. Jessica was able to quickly help us source one, schedule delivery, and get the machine to our relative in need in less than 1 hour. We are so grateful. Thank you so much Jessica!!!

Today I had an emergency need to rent a power lift recliner. ECare Medical Supplies was able to process my request and have it delivered within hours! The delivery man, James, set up the recliner quickly and instructed me on its use. He was very polite and professional. Thanks to ECare for helping me out today.

Bed was available for delivery the next day. James arrived on time and was very pleasant and professional. He was efficient. He showed me how to use the bed and explained the terms very clearly. Thanks for providing a bed when they are hard to come by!

Called this morning. Had rental equipment in my house set up by 3:30 pm. James and Aron delivered and set up with masks on. Very helpful and friendly. Great service.

I rented the Twilight Zero Gravity lift chair after being told by my surgeon I would need to sleep in a recliner/lift chair for 4 weeks. The chair is worth every penny! Sleeps more comfortable than most beds, with so many remote controlled options to suit your daily changing needs. The staff was knowledgeable and courteous and delivery prompt and timely. Yvette extremely helpful!

Great staff James B great installation on time explaining use of bed very helpful good insite on how to use equipment highly recommended 5 star

James was excellent in his fast and professional delivery and clearly explaining our contract.

James Bonham came to my home and set up a hospital bed For me on very short notice. He was extremely and helpful. Helped me move furniture in order to make room for the bed. I really appreciate his fine example of customer service, extremely polite and greatly appreciated.

I wanted to say that Aaron did a great job and delivery and the pickup. He went through details with me when he set the bed up to make sure I knew how to operate it and that made a big difference and the care of my mother-in-law.

Staff was not knowledgeable about a hoyer lift. Explained in detail what I wanted the lift for.To use it in the home and also to travel with to use in hotels.Was shown a huge lift and told they dont fold up they are about 60 inches wide and the height was tall and the weight was 69 pounds. Went all the way home and did some research and found the portable lifts that do fold and do fit in a trunk of a car and are able to fit in tight spaces.She could have a made a big sell because they are not cheap.She didnt even look on her computer she just said what I was looking for was not made.

James was great. He took time to explain everything and made it all a comfortable experience. Great guy.

James delivered and installed a hospital bed for is, he called prior to coming over, put the bed together and was very thorough with the instructions. Very polite!

2nd time customer, excellent service and easy to work with. Highly recommend. James and Aron delivered, installed and provided information on the chair. Again, excellent service.

James and Aron came out at the time they said when informing me of their status. They quickly picked up the previous product and set up the new chair and demonstrated all features. They had their PPE gear on and did a great job.Thanks eCare.Douglas Simmons

We decided to rent a lift chair the day of my husbands hip replacement and James delivered the next morning. Excellent service

James is excellent in explaining and installationIt has been done in 5-10 minsGreat behavior and attitude

James and Aaron were terrific today they were so pleasant, friendly, made sure I didnt have any questions about equipment, all while observing social distancing.Great customer all around from placing my order to young lady staying in contact about my delivery to my guys delivery.

Great overall service, very polite and patient staff. I spent over two hours at this store while they helped me decide on the best chair for my grandmother. The guys who delivered it were in & out! 15 min and I was setup and even given a demo on the chair.

Excellent quick service, great availability in stock, and the delivery young men were wonderful they were Aaron and James, very helpful, very thoughtful, very considerate, all in all a wonderful experience to rent from this company

Ivette went over beyond when assisting me with my purchase of a new lift chair for my mother. She was so informative and knowledgeable of the equipment. She helped me every step of the way. Thank you very much.

Very good experience from ordering personnel lift over phone to delivery and James explaining how to use

Excellent experience! From customer service over the phone to punctuality on the delivery. Kelsey was also very helpful assisting me finding the perfect equipment I needed when I called in. Will definitely keep using E-Care in the future!

E Care Medical Supplies delivered two lift chairs today and I was so pleased with the quality of the chairs as well as the delivery. The men were very efficient and thorough in explaining how to use the chairs. They were on time and very polite. I highly recommend them for any medical supply rentals/ purchases in the future.

Great competitive store to find all of your needs at a reasonable price. Great staff such as their employee Kelsey who was very informative and helpful with whatever questions or concerns I had. She was very elaborate on their equipment and made my visit such much more effortless to find exactly what I needed. I’m glad to have encountered such a tremendous store with a great atmosphere to find medical supplies.

James was great! Explained everything very well!

James brought the medical assist machine into my house demonstrated all its functions

I want to tell you how terrific Felix is in delivery of my husbands Transport wheelchair today. He was extremely friendly and helpful in answering any questions that I had. He explained the features of the chair ftoor me and showed me how to do things with the chair. I am very happy with the service of E Care Medical Supplies. Your employee Felix is the BEST!!! Thanks again for your help. Laura Ferguson

So grateful to have found a great medical supply store that carries a home hospital bed on display and have availability. Purchased on Monday and delivery and set up on Tuesday by a very knowledgeable, polite and well mannered young man. Thank you Aaron. I highly recommend this medical supply store.

Love this medical supply store. Friendly people, lots of items in stock - more than other medical supply stores, great service. I was able to find the bath bench I was looking for and other products. Worth the drive!

Condescending, nasty, and rude, attitude!!! I have NEVER been dealt with like I am such sh&t on the sole of someones shoe before. I WILL NEVER return and I will make sure, none of my family members or friends comet o this place. If I could leave zero stars, I would.

I researched many places online looking for a store that could help my 89 year old mother find a mobility scooter she liked. E Care Medical Supplies was very friendly, caring, and listened to my mothers needs and questions. They had about 20 different scooters available for her to try out and drive in the store. They were very good at explaining how to take the scooter apart to transport in my car. This store and the employees are the best Ive encountered. I highly recommend them to anyone looking for a mobility scooter. They also carried a wide variety of other medical supplies too.

James was amazing and very helpful. Made sure i knew how to use the equipment before he left!

Great customer service. Fernando came on time to deliver the hospital bed we needed, and assembled it very fast. He was very thorough explaining how to use it and very courteous. Thank you Fenando for your great service.

This place is magnificent. I have been in other medical supply stores and this store is the best. The customer service I receive every time I come to the store is outstanding. I have purchased a couple of wheelchairs and this last time I have decided to upgrade to two scooters. The ladies there listened to what I was looking for and there were very patient with me. They took the time to show me different types of scooters and explain to me the benefits and features that the different models have. Great store, great selection of scooters, not to mention the nice selection of lift chairs, (which I will purchase soon). If you are looking for a scooter or even a lift chair, this is the place to shop!

I had a great experience at e care, Kelsey helped me out she was super sweet and had the best customer service! Will be returning back in the future.

Great place! Very organized and customer friendly. Received great customer service from Kelsey who was very helpful and knowledgeable on the information about products. I strongly recommend this place when looking for medical supplies with the awesome service.

I needed something for my mom who is having trouble walking. They saved my a lot of time and headache very knowledgeable staff... worth every penny.

I just wanted to leave my recommendation for this company. If you are planning to rent or buy any medical equipment for your loved ones there are your guys. Excellent customer service, everyone is polite and very willing to help you. oh! and don´t worry about figuring out how to move your stuff, they got you. Highly recommended! :)

I had my grandma visiting and needed a scooter rental. E Care was great from start to finish. They showed me how to use the Buzzaround Scooter and break it apart. Thanks to the 2 girls in the front who were super friendly and loaded the scooter for my grandma. We will be back!

It is a great place to buy medical supplies! The workers are very polite and open to help you! I went to buy some crutches for my little cousin, after going to several stores, and I finally found them here and at a better price! Also, they help me to choose which one was the size according to my cousin’s age. I totally recommend it!

Cool people! great customer service!Subpar requirement, but fair.The medical equipment feels pretty sturdy.

This store is centrally located in Houston and has everything you need. The people working there are warm and understanding with your specific needs. Kelsey was kind and took her time to assist me find the rental I needed. Good customer service and great equipment.

I was very happy that E Care made renting a Hospital Bed so easy. I placed my order over the phone with Ivette and she was very patient with helping me choose the right bed for our needs, and the delivery technician came out the same day to set up my equipment which i was greatful for because no one else would. I highly recommend E Care they have a very professional staff.

This place a big selection of lift chair recliners. I have been shopping around at other stores for lift chairs for my mom and I have not seen a store like this with so many lift chairs on their sales floor. Jessica was very helpful and knowledgeable about the lift chairs. She even suggested a couch cane for my new lift chair. I am very happy that I was able to find this place. They had the lift chair my mom needed in stock and they were able to deliver it the same day. I definitely recommend E Care.

I am SO happy to have been introduced to E-Care. Aron Cruz a current employee who delivered a wheelchair to my grandmother. Not only am I happy, but also my grandmother is too. My grandmother stated Aron Cruz was very polite, and answered all her questions in a polite manner. He was very patient, and explained to her how to use it safely. I will definitely tell my friends and family about E-Care.

I bought a heavy duty hospital bed for my husband. The staff at E Care are very helpful. They took the time to listen to me and gave me options on the best hospital bed for my needs. They deliver the hospital bed to my home the same day. heir showroom is very well stocked too!. The staff is very helpful and very professional. E Care is a must buy place for medical supplies!

I took my mom to look for bed, lift, chair and etc to help make her life easier. It was the first place that came up on my search. I took a chance going there first. I like how Jessica; who was very knowledgeable of all the items and she took the time to explain it in details. We may not buy all the items we ask questions about; but she took the time to explain and also gave my mom different options of the things that she may or may not need. I like that Jessica wasnt pushy to try to sell my mom what she doesnt need. I highly recommended the place because they have items on their floor for you to see and try. A++ customer services.

This is my first time writing a review, but I felt I had the need to let the community know of their astonishing products. I had ordered a car seat massager, and I was very impressed how fast I received it. Aron Cruz delivered it to my home, and he was very helpful. Aron Cruz mentioned not only do they have purchases, but rentals as well. He also mentioned their HOT deals. Their staff, and products are great I will definitely be doing business again with them!!!

I was pleasantly surprise to find this medical store. I have been looking online and other local stores for a couple of lift chairs for me and my wife. I didnt feel right about making such a big purchase online, so I decided to visit a few local stores in Cypress and others in the surrounding areas. To my surprise, the local stores I visited did not have any lift chairs in their store, and the very few that did, only had one or two models to choose from. I was about to give up on my local search and just buy online, but I decided to make the drive to E Care Medical Supplies, since they advertise a big selection of lift chairs in stock in their local showroom. After seeing a few pictures of their store online, I decided to visit them. I was very happy I did. They have many lift chairs in their showroom I could choose from. I spent some while there. I never felt pressure or in a rush to make a purchase. Their staff was very friendly and informative and explained to me the differences among the lift chairs they had. After I sat on the Cloud lift chair I knew that was the one perfect for me and my wife. I was a little concern that the one I sat on did not have the heating and massage mechanism, so I asked a staff member if I could get one with the heat and massager. They checked on their stockroom and were able to find two cloud lift chairs. I was happy! They offered delivery on the chairs at a discounted rate since I was buying two and agreed to it. I expected the lift chairs to be delivered in the next day or two, however the young lady there made some arrangements to have my lift chairs delivered the same afternoon... I couldnt believe it! I was extremely happy.... It was definitely worth the drive to come to E Care. I highly recommend them.

Was in a rush to get out of Dallas and forgot my CPAP !2 nights without it and Id be messed up not to mention the expenses of needing 2 rooms as my wife cant take my snoring.I called and the nice lady took care of me and PERSONALLY delivered it to The Houstonian Hotel within 3 hours.Wonderful service and highly recommended!

I was very satisfied with my experience with E Care Medical Supplies Northside and would gladly recommend them to anyone with similar needs . Ivette was so knowledgeable about the power lift recliners and helping me find the lift chair that would best fit my body and my needs. She was such a polite and friendly person. Fernandez and Ivan delivered the chair within an hour of when I came home. Talk about nice guys! I cant say enough good things about all the people at E Care. And I love the recliner lift chair that I purchased. It makes getting over total hip replacement a lot easier and less painful.

Last week my family stopped in with very specific needs. Kelsey was patient and professional. She helped us immediately and answered all of our questions without hesitation. We compared dozens of options they had available and found our match. Its nice to find a business you can trust when it comes to something so personal.

From ordering to delivery it was super easy. They helped us select the right one and pricing was very good. The delivery guy was also super helpful and fast. Wasnt supposed to be delivered till later and they brought it first thing. We are super pleased !!! Excellent service ! Definitely recommend ! Oh and I called on Sunday when they are closed and they returned my call! I was like wow lol.

Amazing customer service. I called before business hours and left a message of what equipment I needed and that I needed it desperately that same day. Within a minute of them opening, I received a call back from someone whod already checked inventory and gave me additional information for things I might need. Everything was explained in detail, and I was told Id have the equipment by 5pm that same day. I received a call at 4pm from the delivery guys and they were at my house setting it all up by 4:30pm. My husband was asleep in the room they set up in and they were as quiet as possible despite having to set up an electric bed and trapeze. They explained how to operate the equipment as well as giving me some tips and tricks. As they left, they wished my husband an full and speedy recovery. I woke up today feeling hopeless and overwhelmed, but due to E Care Medical Supplies, my day has completely turned around. This fast equipment delivery will be a game change for my husbands recovery. Thank you, thank you, thank you!

Incredible. The E Care team went all out to quickly provide a rental electric wheelchair and to promptly make everything right when it ran into an unexpected glitch over a weekend. A rare level of service, above and beyond expectations. I highly recommend them.Follow up. Two years later, we needed another rental. Exactly the same experience if not better. Super quick response, very attentive, patient and helpful, and the chair was in perfect condition. Another home run for E Care!

Kelsey was very knowledgeable and friendly towards my needs. I will definitely use her services again!!

A lady named Yvette helped me with choosing the right scooter for my grandma and provided excellent customer service. Most places lack that attention to customers and I’m glad she was friendly and attentive.

Due to a family members extensive surgeries this past year we were in need of help just to do things in life that for most people, they just take for granted. When you are incapacitated and in constant need of assistance it is a very frustrating time and you almost feel guilty that you need so much assistance from others. That should never be a patients concern. While receiving treatment in the medical center someone mentioned using this company to rent a zero gravity lift chair. She said they were courteous, respectful, helpful, responsive and most of all the chair was spotless upon arrival, completely set up and ready for use. She was spot on with her description. I would like to add my own accolades for your company. The service that you provide can not be beat both from a physical and mental standpoint. It gave me the confidence that I could care for myself when left alone for short periods of time in my home. There was no other way for me to get up on my own from a sitting position. From a health perspective I hope I never need your services again, but for other people that are ill and in need of some help this is the only company to use. No, I am not a relative, just a customer that appreciates professionalism, which in todays world is a rarity.

I rarely leave reviews but i just had to love this store. I went looking for a wheelchair for my grandmother who visits from time to time. Went in and was greeted by the staff and assisted in looking for the right wheelchair to suit her needs. I highly recommend them for all your medical supply needs! It was well worth the drive

Kelsey is an outstanding associate. Great smile with personality to match. Very caring, makes a huge difference. Thank you Kelsey for your service.

I needed last minute medical supplies and Kelsey was very helpful, understanding, professional, and very knowledgeable of the equipment I needed. Thank you for all your help. I will definitely be returning.

This store is a lifesaver they delivered my bed the same day with no problems, the guys set it up and made sure everything was working properly. The staff was so kind and helpful when I called to order. Thank you guys so much for everything!

I purchased a walker for my mother and Kelsey provided excellent customer service!

I purchased a portable oxygen unit for my mom at E Care Medical. I have been looking around for one for a while but I was afraid to commit to purchase one online since they are expensive and buying online is not a good idea for such a big investment. E Care Medical had the one I was looking for for a slightly higher price than the one online. I did not mind paying a little more as long as I had the peace of mind that I was buying from a local store with warranty. I called and they had the oxygen unit in their store. Without hesitation I purchased it and the staff there showed me how to operate and care for the oxygen unit. Very good customer service. I definitely recommend them!

Nice selection of carts and other equipment. However staff was not knowledgeable on certain ramps and parts. Was sold a ramp (had to assemble it myself in parking lot) that they said would work on my truck but it was not right. They would not take it back. Would not recommend that you shop here.

Kelsey was very informative and such a sweetheart! Excellent knowledge on the products, I will definitely come back for future necessities

Felix Rojas was very pleasant and professional. We were very pleased with his service.

Thank you so much for delivering the reclining wheelchair right on time. Alex was very courteous and helpful with it. Your service is greatly appreciated. Thanks again!

I love here so much they helped me out so much thanks!!

The staff at E Care Medical Supplies are always available to help, and they have excellent customer service. Each time Ive had a question or a need, they respond quickly and handle my needs with care.

Thank you for helping me choose my hospital bed! Well recommended!

Very friendly staff! When I called about a hospital bed they were able to answer all of my questions and helped pick the best bed for me! Thank you so much!!!

Very poor customer service. I rented a wheelchair that did not end up working and they told me its because I needed to charge it all night before using it. I needed to use it that day, that is why I rented it that day. They were very unprofessional and had an attitude. I needed the chair for a trip so I was out of town stuck with a chair that didnt work all weekend. Their excuse was I needed to call more than one time to tell them it wasnt working to give me a refund. They would not give me my money back so I basically paid to have a useless wheelchair sit in the back of my car. I highly recommend finding another medical company for your needs that will be much less stressful.