The same as a lot of reviews I read. The people weren’t rude but I had booked the truck 4 months earlier for an out of state move. I was called 2 days before telling me that I would have to go to a different location (which was actually out of town) in order to get a truck. I had to delay my trip several days until they actually got a truck in Houston. The truck was fine but I sure was freaked out for several days. When I tried to change my reservation to the next week since my daughter who would drive the truck wasn’t sure she could go due to the delay, I was told no that there were no trucks available if I changed my reservation which seemed kind of unfair since I had to jump through hoops due to no fault of my own. Then when I went to get the truck I was told that I had to pay $50 more for my daughter (age 26) to drive the truck since she knew how to & I didn’t. I’d read on the rental site that relatives could be included for free but they told me that only applied to rental cars & not trucks.

Booked a moving truck online. A few days before pick-up I get a call that I will have to pick up the truck from a different location from the one shown on my booking. Come pick-up day, I get a call saying that the truck is not available for pick-up at any location in my city. Had to scramble to find another moving truck, thankfully UHAUL had same-day availability. Don’t bother trying to save money with a budget rental. All they did for me was cancel my reservation when I called customer support.

Booked a truck ages ago for my moving day. Called the day before my move to tell me no trucks are available and then again this morning to tell me that the truck they were going to give me has a blown fuse and to call customer service to alter my reservation or postpone my moving date by two days. Absolute joke, dont use this place.

Guy that helped us was easy to deal with. Had paperwork ready and truck pulled up when I arrived. Truck had good cold A/C and drove great! Was about $85 less than UHaul. Great value here

The owner was friendly and was willing to come in on a holiday so we could pick up our truck.

We were in the process of a move and in search of a smaller sized truck to rent. However, we didnt even manage to get through the first few seconds after asking if they had a small truck available.We called and a gentleman answered the phone, but he wasnt that gentle. It may have just been his tone and the way he speaks but when we asked about if they had a small truck available to rent (I forgot the size) he stated WE DONT HAVE NONE. It was so loud and unwelcoming that everyone in the car could hear while I was on the phone.I was immediately turned off and decided to do business elsewhere (it even costed us a bit more but it was worth the price of not having to deal with this).

DONT USE IF YOU NEED A FOR SURE THING! Called me the day before I was supposed to pick up my budget and said oh well we ran out of trucks, call budget main office to get another reservation

They did the job of getting there truck to us, but the guy there was rude. He did not take kindly to questions about what he was explaining. He was also dismissive when we walked in and said that we were picking up a reserved truck, saying that he does know about it with all the reservations they get. The time was as if he was doing us a favor rather than providing what we paid for.

One of the cleanest trucks I have ever rented. The owner takes care of business very well. Would use this business again in a heartbeat if needed.

I called in to get a quote I was talking to the national customer service Nick was his name, because all the local people were busy. And I was fine with that I was looking to get a quote for a moving truck here in a couple days because my company is moving offices. The representative I talked to was very rude I asked the question as to how long the truck was, I had to repeat my self because he didnt answer my question. He got irritated and disconnected the phone call. I just heard a busy tone. Very disrespectful.

They dont care to help when they mess up. call customer service just to say sorry you reserved one fays ago and none are actually available, there is nothing we can do. now we need to move a place full of furniture with no truck to use. thumbs up to this extremely incompetent business

Reserved a truck weeks in advance. No truck on moving day. Rog was completely useless and offered no help. Do not use this place. I would give it zero stars but google requires at least ine.

This location is awful. Extremely rude, the man that answered the phone just hangs up in your face. Very unprofessional! Go else where!!!!

You rent a truck, you get a truck.