Technician Terrance Johnson was awesome! I had a re-service today 9-11 and was ready to give the technician who came out a piece of my mind. When Terrance arrived he was so PROFESSIONAL, listened to my concerns and addressed everything.I was ready to leave the company and this experience has changed my mind. Hey management you may want to consider promoting Terrance and allow him to train your other techs in the art of customer service and a great work ethic.I will be requesting that Terrance be the only one to service our home.
Had a great experience while using their services. Great communication and notifications of upcoming service dates and times, as well as what service(s) was performed. One of the Managers, Walter, I specifically have to brag on because he was so courteous to me during our last conversation and helped me accomplish the reason I called. Great team and customer service!
Having called Hawx Pest Control was by far the best decision I made. Their knowledge and patience to answer every question made me feel that called the right company. Ronnie Friedrichs what a great technician, he took the time to answer every question I had, he didnt rush to get me to leave him alone, he stayed there until I had no more questions. Before leaving he made recommendations for me to ensure I would keep my house bug and pest free.
This company was sending young men out door to door. We were new to the area and wanted to support this mans hard work selling :) Unfortunately he works for a terrible company. Our second service I was home and saw the person pull up, assumed he would just start on the outside of the house (we paid for inside and out). He soon drove away and wrote a message saying a dog was outside and so he couldn’t do it. No knock on the door, no phone call while he was there to ask to put the dog (an extremely friendly Aussie) inside. We tried twice to schedule them to come back and they just never came back that month though we still got charged for it. My husband was super upset at how unprofessional this all was so called to cancel the services. The following month they showed and my husband explained that he had cancelled and did not want the service. The person left and we got charged AGAIN. My husband spent a ton of time on the phone and they basically told him he couldn’t cancel due to contract and would have to pay for all of it anyway. Infuriated by such terrible customer service AND actual service to our home. We ended up paying over $500 for only getting our house sprayed one time. Wild. Not sure how they have so many good reviews. I never write these but on principle for such an AWFUL experience, I felt the need.
Terrance is the best! He was very professional and thorough in everything that he did unlike other technicians. I was very disappointed with the previous techs and the service that I received. Terrance came along and made me a happy client. Prior to him I was very close to canceling my contract. Now, I will remain a client as long as he is my technician. Thanks to Hawx and Terrance for a job well done. I definitely recommend them for All of your pest-control needs. The products are phenomenal.
Today was my first time using the Hawx Pest Control. So far, so good, with customer service and I am satisfied. Our tech guy, Mr Ronnie, was very punctual, knowledgeable, and patient. I signed up for 12 months and I get treated with animal and human safe chemicals every 2 months for a wonderful price that fits my budget. My favorite part is they will come back for free if I feel they need to come back and do the service again. Like I said, today was impressive. I hope they will stay that way because the last company started to disappoint me a lot because they were not communicating. Communication is always key no matter what you do in my opinion. I pray this new company will keep their word and stay consistent.
The tech Kaleb was excellent very Polite. Didn’t not have to tell him where to spray he done the entire house. He didn’t come in acting like as if he was scared to do his job he done his job very well. The was the first tech that has done a great job. He changed my mine because I was ready cancel service until Kaleb. Kaleb could train the others techs.
The Hawx team has been protecting my property and family for over a year on a consistent schedule. After moving in during the Spring of 2020 the insect problem in my yard was so out of control we could not even enjoy our pool or deck. I followed Hawx recommended advice and committed to their sustained monthly blitzkrieg tactics designed to systematically destroy the insects will to fight a long campaign. The deployment of Hawx seasonal carpet bombing missions aimed at the insects Air Forces (sometimes referred to as mosquitos) proved to be the insects Waterloo, returning unchallenged air superiority to my family while forcing their ground forces back underground. Basically this summer we enjoyed the pool and deck daily with minimal reports of insurgency.Although the power has shifted back to our side for now, we still occupy a very unpredictable, unstable and hostile region. A departure from our current posture would create an immediate power vacuum and usher in the return of insect training camps within a couple months. For this reason, our official policy is to maintain our current agreement with Hawx for the foreseeable future, both for security and to honor all those who have been stung, bitten or had a perfectly good beer ruined.So thank you Al for continuing the fight during your sortie to my property today, or yesterday (I’m in a very different time zone than home). Keep up the stellar communication and top notch service, we all are very appreciative.
Kaleb did an amazing job. He took care of all the yard and was very considerate of my chickens, he sprayed our backyard instead of putting granules. We appreciate his professionalism and care. Great job. We look forward to a bug free home and land. Thank you again. See you in 2 months!
Kaleb was so professional and respectful! I recommend their services. I received both bug and rodent servics (two separate contracts).
You all couldn’t have sent a better person out. Al had an awesome attitude, was very informative and very respectful and kind. After he finished we a had a good conversation about was done and he answered all my questions. Very knowledgeable individual, he definitely deserves lunch and more!! Thank you Al for being an awesome person and for coming and servicing my home! Hope you see this, and I hope you have an awesome year! Hope to have you back in the future!If I could give more stars just for Al I would! Thanks again!!
While my technician Kaleb Bellows was great! I’m not glad to be with Hawx because there has been a lack of consistency. Every month I’ve had to call/ text to get a service scheduled. It’s not automatic. One time, the technician serviced the wrong address (a home under construction with dirt all around it), when I called to get the service done at my house, the technician didn’t notify me or ring the doorbell and did a lackluster job (I saw him from our security cameras). He didn’t go around the house, barely sprayed a small section and just took pictures as if he serviced. I needed to tell him about the wasps nest near my garage but wasn’t able to since he never notified me he was at the property. It was terrifying seeing a random man around my home without identification. I finally got a decent technician that communicated and was told my service would be automatically scheduled on a monthly basis. It’s been 10 days over and no communication about an upcoming service. I have to always call and get it scheduled. It’s highly inconvenient. I DO NOT RECOMMEND HAWX
Al was very professional and explained the service being performed. He educated me on why they focus on certain areas for the mosquito treatment and made me feel assured about their company. I will continue to use Hawx!
Robert Dean performed my service today, and did a great job. The mosquitoes can be awful at my home and I couldn’t even imagine how unbearable it would be around here without Hawx coming out to help. Thanks, Robert!
Just signed up with Hawx last month and since that first appointment, have not seen one bug. Tristan F. Did a great job today-very courteous and professional and when I had a quick question before he left, he took the time to give me a thorough, well informed answer. Im very glad to have Hawx perform my post control. May seem pricier than other options but Im happy to pay for what I get...NO BUGS.
Kaleb Bellow was timely, courteous, attentive and responsive in attending to our needs. Looking forward to seeing our wasp and fire ant issue go bye bye!
I’ve been using them for years and am very happy with their service. Marvin is polite and accommodating. He always gets the job done and makes sure he catches anything that I wasn’t aware of. I know my home is in good hands when he comes. My kids and dog can enjoy the backyard without being tormented by pests. Thank you!
Hawx Pest Control is amazing! The service professional sent was Tristan F. and he was so informative and patient with explaining things to me and answering our questions. He was very thorough with the inside and outside of our home and made sure we were satisfied before he left the property. I will definitely continue to use the company, request Tristan F. again, and help spread the word of their services. I received nothing short of SPECTACULAR!!!
Great bunch of guys that work for Hawx! Very courteous and explained very thoroughly the process and what to expect after the initial treatment. Great that they also clean any and all spider webs off all of my doorways but since they first few treatments no webs visible....and we love on the lake. Thanks again to Stephen Perry PM T/S.
Ronnie was great! He was very thorough in explaining what he was doing and answering my questions. He was also very personable and made sure to wear PPE, which I thought was considerate. Ive already seen the treatment start to work, so I am satisfied so far!
Crystal was an amazing technician! She was on time, communicative, and a pleasure to speak to! She took the time to explain how the products work and even came back in when I asked her to spray a room that had accidentally been locked! Great service 😊
Ronnie was very patient explaining to us services that we asked about before that were not answered by a previous technician. He explained not only what the service he was providing that day but also what they would do on another service we had inquired about. He also let us know what to do to keep are animals safe while the chemicals were drying. Extremely professional, knowledgeable, kind and respectful not only of us but our property.
Kaleb was super great when he came by! Super polite, professional, and answered a few questions I had. Great first experience and super glad the guys that came to my door in the day of my move in talked to me about their service. The price is great and I love that they gave me a 1 year contract rather than the 2 year I previously had with another company.
They came by my house today and the guy who I met told me a deal they’re having in the neighborhood. We talked it was an amazing price for a 12 month contract. For 90$ every 3 Months, can’t beat that . Then they sent a man names Kaleb . Kaleb was amazing . Called me before the scheduled time which was amazing!! He did an amazing job inside and outside of our house . Definitely recommend kaleb! Also they company for the great rates ! Thanks again !!!
Robert Dean did a hood job and provided proof of services not like the guy from last time who didn’t do anything and they still billed me when I had Covid and could have anyone at my house
Service was excellent! I would very highly recommend to anyone I know! Gervase was extremely courteous and professional! I am so happy with the service that I get every single time, and not mention they are here every time I have needed them! Best investment ever!
Al Harper arrived on time with great communication prior to the scheduled appointment. He provided a thorough explanation of the service and was very professional while inside our home and around my family. Brooks Kokkola, the young man who knocked on our door was also very polite and informative. He is the first Utahn weve connected with since recently moving to Dayton, Tx from Roy, Ut 4 weeks ago!My family and I have lived in the Ogden area our entire lives and it was a no brainer, we were switching to Hawx!
Crystal did an OUTSTANDING job today! She came to my house today to help me with a flea infestation I was having. They were on my dog, throughout my house, and even ON ME! She came and used a treatment to get rid of all the fleas and she was very thorough. Her attention to detail was AMAZING! She even asked if she could move my dogs food container before spraying anything near it to protect my dog. I told her where I found several fleas and she made sure to get those spots along with the rest of my house. She was professional and very polite. She listened to the concerns I had and answered all of my questions. She is very knowledgeable and went above and beyond today. This is how customer service is supposed to be. If you are looking for someone who actually cares about the quality of work they do, ask for Crystal with HAWX Pest Control Company.
Kaleb did a great job treating the house and yard and was very courteous during his time on our property
We were struggling with all the summer bugs. Our technician Zach was on time, professional, and very nice. He did a great job and was very informative. We appreciate that the company was able to send him out in a timely manner as well. We signed up for a Quarterly Service. It was reasonably priced. I would recommend giving them a shot and asking for Zach.
We had our initial service tonight and are very pleased! Peter Camp came out on a Saturday evening to make sure we were taken care of. He was very thorough with his explanation of their services (I had lots of questions 🤷♀️) and was a pleasure to work with! We look forward to doing business with Hawx and will definitely recommend them!
Hey man Joel did a great job let me know everything he was gonna do and kept it simple. He did a great job no doubt one of the best guys there can’t wait for another service. Did an amazing job and results came out amazing. Keep it up Joel
Recommended from a friend. Same price as local but they do so much more. Super friendly and professional in person and when I called with a couple of questions before my initial service. Ronnie was great. Friendly, knowledgeable and accommodating. Service with a smile.
We were SO amazed at the quality of service we received! We had a negative experience in the past with a different pest control service, and we were blown away by Hawx! Our service professional was Peter Camp and he was AMAZING! He was prompt and efficient and thorough! Not only did he provide excellent service with a great attitude…he was so kind and friendly as well! My husband really enjoyed talking to him and how he went above and beyond to make sure our home was serviced in every way. We will definitely request him for our next service…thank you Peter!!! Gave 5 stars…deserves 10!!!- Tessa and Jason Hitt
Jay Trevino was Hawx service employee Who came and did my bi monthly service today. I felt he did a more thorough job than my first service. I had considered canceling my service after the first trip was not a good experience. I was very satisfied with my experience today.
Crystal was the service agent. She was very cordial and professional. I believe she did a good, thorough job of treating the outside as we did not need inside treatment. She notified me before she arrived and did arrive on time as scheduled.
Crystal is a great technician. She was very professional and helpful throughout service. She called in advance of service and gave options to best fit my schedule. Crystal has been the best tech that has serviced our house since sign up.
We have been using this service for almost 1 year now, and we could not be happier. They are very accommodating, and definitely each staff member is a pleasure to work with. We had Stacey service our home today, and he did a great job. Thanks HAWX for one year of amazing service!!
Marvin was an excellent technician. He paid attention to detail and took his time during his visit. He went above and beyond to make sure our expectations were met. All of our concerns were addressed in his service visit. We highly recommend him!!!
My service technician was Robert Dean. Super nice guy! He knew his business and took the time to ask questions and make sure I understood. He is a huge factor in customer satisfaction.
Rodney was my technician today and he was very pleasant to interact with. I wish I was able to talk longer but I was in the middle of a meeting. He does a fine job treating the outside perimeter and was in-and-out pretty efficiently! Thanks so much Rodney!//July 6, 2021Thanks so much Wyatt and Tristan for helping with the pest control! It’s been rainy weather and I appreciate both of your hard work and your updates. I also appreciate the photos - they give lots of reassurance. You both were also a pleasure to talk with so I thank you again for everything!
I recommend Hawx Pest Control to anyone looking for a reliable, effective, and professional service done right. Daniel visited our home today and completed our quarterly service. He was punctual, friendly, and completed the service quickly. We have always been extremely satisfied with the level of care and the quality of work that Hawx provides. Our home has been pest-free since we signed on with them; Hawx Pest Control has a customer for life.
Ronnie was timely & very proficient. He called ahead of time inquiring about my concerns. He called afterwards also to follow-up on the issues we discussed. Thanks Ronnie.
Robert Dean did an as we done job at my house this morning. I wasn’t home due to work but he made sure to send pictures of the entire process. I rate him 10/10 thank you so much for your hard way today
I appreciate their constant communication when they come to service our property. Their customer service take care of any special requests and forwards them to the professional tech to address. The techs are very responsive to my requests and always courteous. Havent had a bad experience with Hawx.
Kaleb did a great job of understanding my needs and addressing them accordingly. I also appreciate the sticky traps that he laid in the problem areas.
Zach was very friendly and professional. He was running late on our appointment day. He called and apologized for the delay and the inconvenience of being late. I felt like he was very thorough. Seemed to take some time preforming service outdoors. Which I thought was great and he was doing his job well and being conscientious. Did not rush or try to hurry at all. I liked that.
Ronnie has serviced my home for about a year now and always does such a excellent job! He’s responsive and always on time. If there is ever an issue I always receive a text or a phone call immediately. Thank you Ronnie!
Happy with this company so far. Adorable and thorough. Jay Trevino serviced my home this morning. He was kind, respectful, and did as I asked. Great communication with texts and photos.
GD Lee came out and serviced the house and was very professional. He was thorough and even sent pictures of of all of the areas he was treating.
Stephen was great came on time and got everything done quickly! Answered all my questions and was very informative. Apartment already back to normal! I’m very impressed.
Horrible experience with this company.Scheduled an appointment to meet with a technician because of lots of indoor house flies, spiders, misc. creatures.Had an appointment window from 5-7 so took off work early to meet them and discuss my concerns and questions since Id never owned a house or had to use pest control services before. Had concerns regarding the specific types of products being sprayed indoors and outdoors because of my pets.5-no technician; 6-no technician; 7-no technicianCalled in around 7:15 and was told the technician had already came to service my house??? There was no notice or evidence of any services being completed. The technician never called to ask if they could show outside of their window.HORRIBLE COMMUNICATION. Had to file a dispute with my credit card company because Hawx did not provide the agreed upon services but still wants to charge me.Do NOT recommend them. Go with Orkin.
Great company! Robert Dean is friendly and does an awesome job! I highly recommend this company for any pest control and prevention.
Ronnie was very professional and informative. He answered all our questions. They always keep the appointment times and stay in communication prior to arrival. We are still having issues with wasps but hopefully will see some improvement in that area.
I was recommended to Hawx and it was 1 of the best I received since we relocated.. Tristan Faulkner was very informative and made sure I understood the process and whats to come. Ive already recommended Hawx to colleagues.
Our technician, Edwin Negron was super awesome! He called ahead of the appointment to confirm I was home, then made a timely appearance. He explained the service thoroughly, and did a great job, summarizing everything when done and even emailed me pictures of the work he did! You should call Hawx for all your pest control needs! They do excellent work and their technicians are very courteous!
Anthony was awesome very professional and was able to answer all our questions. Weve used other services before and never getting the same results or professionalism. Thanks and its very appreciated .
Stephen did a great job when he arrived. He let me know he was here and came in. He was friendly and remembered our last interaction. Answered all my questions. Highly recommend.
Ronnie and Crystal did an amazing job! They explained everything they were doing and why. They also thoroughly explain the plan for the upcoming visits. I am very pleased with their service. 5 STARS.
I had to call several times to get them to come out same day. They caused an Ant problem and were not taking care of it. They rescheduled me without updating me. I’m only giving them a 4 star because the technician, Robert Dean, was great. As a company they need help taking care of the customer. I would give the company 1 star but this review affects Robert and it’s not his fault.
Tibet Dean is my technician. He’s very responsive, polite and professional. He ensures that he understands the issues you are experiencing.
Robert Dean was very professional with my requests for the pest control service provided today. Would recommend Hawx Pest Control services.
Wyatt came in the middle of some heavy rain to inspect the outside and inside of my house and was so thorough! They answered all my questions and were professional and kind, and I couldn’t be more pleased to have chosen their service. Recommending this to all my new homeowner friends that are struggling with pests!!Also, Robert dean was able to come in by request and spray for ants, as well as tackle some wasp nests outside. Appreciate him truly!
Crystal was very professional, prompt and friendly. She informed her ETA prior to service, and was on time. Gave us a wonderful customer experience.
Tristan F provided good service. He made sure we understood everything he was going to do today and how to be prepared after the service. Great overall!
We were told by the salesman the yard would have granules put out in the entire yard. Josh used a small hand spreader and threw the granules out by hand and when it was empty that was it. Did not come close to getting the perimeter with ant granules. He was also in a hurry to get home since it was getting dark when he said he was finished. I will be cancelling if this is as good as it gets.
Joel with Hawx Pest Control was on time, efficient, knowledgeable and professional. I really appreciate him taking the time to service the interior and exterior of our home and making sure to cover all areas. I would highly recommend Hawx Pest Control!
So far so good. Tech was professional. Service was quick and he answered all our questions.Just had our first visit. Will update as services take effect.
Xzaver was my exterminator today and he did awesome. Called me to let me know what time he was going to be there and then again right before arrival to allow me time to put the dogs away. He was very thorough with the service today and extremely respectful! Best technician I’ve had yet! He explained to me what he could do to help with my ant problem and even put it In the system for the next service to be covered for the ants. Awesome job Xzaver, thank you for your help!
I’m giving Kaleb a 5 star review. He has great customer service and it such a kind gentleman. He made sure he covered everything. Giving this company a chance and see if we work out. Thanks Kaleb!!
Today I had the initial Service provided by Hawx. My technician, by the name of Kaleb, was very thorough and hardworking. Every few minutes he went hustling by with a different tool, intent on a new task. He was also very polite and friendly. This is the kid of guy one doesnt mind having in and around your home. Good job by the person doing the hiring at Hawx.
I called Hawk Pest Control Thursday for a wasp problem. They explained what was going on and why and what procedures they would take for the whole year. Al showed up the next day!!! I wasnt home but he stayed in communication with me with every step and explained everything he needed to do and what to expect. I am VERY satisfied with how everything was handled!
Todays was great. William, todays tech., was amazing about listenand responding to my concern of the weather and the increase of ants. He explained well the product he used to prevent weather from washing the product away and how it will help get rid of the ant problem. Amazing thank you
Kaleb Bellow was very polite and seemed to do a great job around the house. He explained everything thoroughly as well. They seem to go out of the way to make sure you get the treatment you pay for. Really impressed with how active they are in reaching out to make sure your house gets treated
Al was here today to treat my yard and house perimeter. Was a professional experience, prompt and polite.Highly recommend this Company.
I was very impressed with there attention to detail. Mr. Jay Trevino was professional, respectful and serviced our home as it was his own.Thank you Jay I look forward to working with you in the near future!!!
Hawx has been servicing both of my properties for a year now and I have to say Im very pleased. I have no bugs in my house and they treat my lawn for anything and everything. The technician Robert Dean was very respectful and helpful. Showed me what he did and showed me what to keep an eye on. Im in good hands with these guys and gals. I highly recommend.
Al came out today to take care of our pest control services. Usually don’t write reviews but Al was not only professional but wonderfully personable! Was great in explaining the services/policies of Hawx and completed service in a timely manner! Thank you again Al!
Thanks Tristan Faulkner for doing an amazing job. I appreciate the communication before your arrival and the follow up text & email when you were done.
The tech. that came back today was very professional. He explained what he did and why. He covered all of the inside, garage and out side even on the second floor out side. We will look forward to seeing him again! Thank you very much! Great job !!!!
Joel was professional, thorough and very interested in my feedback on how the service is working and it’s effectiveness. He walked the property with me to ensure all areas were covered well. Thx Joel
We had our home serviced by AL today, he was very friendly, and did a wonderful job! We are so grateful for the mosquito treatment so we wont be eaten alive while in our pool and enjoying our backyard.I am so far very pleased with the company from the sales guy Chase who accommodated the date and time we needed to the service guy we had today! We will definitely be recommending them to Friends, Family and Neighbors.
Ronnie is always excellent and so nice! He gets the job done in a timely manner while always keeping us updated! We appreciate him!