Danny Smith is a awesome salesman he had everything ready for my husband, and I when we arrived. Hes just a awesome person overall. Great personality! I recommend any and everyone to him! Crystal in finance is your GO TO person!! Very friendly and professional and can get the job done! I recommend this dealership to everyone!!

Raven was AMAZING and Justin was phenomenal yet the experience post repair was unacceptable. If repair value is greater than value of car and I wish to speak with a technician specifically who did the repairs, I do not believe that is too much to ask. That did not happen. I do not appreciate the glad-handing; and the pat you on the shoulder - “just Pay us and go about your day”! I expect more. After all, this is Lexus not another brand and I will not mention other names. All and all, you all are forgiven yet if somebody spends their hard earned funds and patronizes this establishment when the selection of garages is endless, you need to act as if you are NOT doing me a favor. In fact, it is the other way around. The customer is the engine that makes your establishment functional. If my requests are uncommon, just say that versus doing what you did. That being said, have a great day. BLESSINGS and be safe and I wish you a tremendous weekend and great quality time with your loved ones. Also, all that said, thanks for remaining open and placing yourselves at risk! Peace and LOVE

I had a great experience working with Johanna. She was very professional and helpful. She was only a click or call away and answered all of my questions about the car I bought and she was very patient with me. I traveled from out of state to purchase my beautiful car. Johanna made my experience easyand seamless. I would recommend any one going to buy a car at this dealership to work with Johanna.

Sterling McCall Lexus is the Absolute best! They made sure they got me into the car of my dreams at an affordable rate no matter what had to be done! Finance department is A1! Very professional, very welcoming, and was there every step Of my purchase! They did exactly what I asked and made sure I was comfortable the whole time! Matt was my salesman and he is AWESOME!!! The best! I highly recommend Sterling McCall Lexus!

Sterling McCall Lexus provides superb customer service at every visit. They’re quick to greet you and everyone is friendly. Warranty issues are handled quickly and efficiently. Service is fast and detail services are excellent and reasonably priced. I’ve been a customer since 1998 and I won’t go anywhere else! Marlon and Mike are part of the excellent service team.

When I arrived at the Service Center, Mr. Grant Walker approached me right away in a very polite and professional manner. He explained to me what would be done in details. The waiting area was clean and cozy. The maintenance service was very satisfactory. And my Lexus looks brand new again.

I appreciate all the hard work your employees do. It’s a constant move on your end. Maybe a reminder that as they maybe comfortable and that’s what fine, but one should not be on a “first name” basis.When addressing a customer, they. should put “please” more into their vocabulary. when I say, “thank you” the response should NOT be a “no answer” or “no problem”. Let’s not get rid of what our parents instilled in us. Respond clear, accordingly with respect. And not a “give me your keys”, but “May I have your keys”. Need more smiling. Us, as elders have been through a lot more and if we have good attitudes they should too. Communication, communication, communication. “No problem” sounds derogatory.Thank you.

Tuan was lovely to work with! My car was a difficult find, and he dedicated a thorough search to get me what I wanted. Prior to meeting with Tuan, I had spoken with over a dozen underwhelming salespeople nationwide. His sincerity in his work topped all my previous experiences. He treated me fairly, with patience and understanding, in a chaotic and otherwise painful navigation through car buying. I am so appreciative. Thanks!

Exceptional customer service! The pickup, follow-up and communication was seamless. The team made several phone calls to ensure I was aware of the status of my service, throughout the process. My loaner was great, clean and fully gassed and they brought it to me! My first time owning a Lexus and the service experience has exceeded my expectations. Did I also mention that I purchased my car in another city and state and Sterling McCall completely honored my service agreement!!! I’m blown away and very happy with my experience.

Carrie was extremely kind and informative. The cashier who checked me out for the loaner was as well. The valet guys were super friendly too! I think the manager walked by me and stopped to see if I needed assistance. Very exceptional customer service!

Extremely efficient on a sales perspective. Sales person Van was knowledgeable about the product and awesome communication throughout the process. Finance department was also quick and efficient. delivery of vehicle took less than 30 min - which includes me handing over my info, approval, signing documents, and walking out with they key.

Had a great experience with my car servicing yesterday! The staff are professional, efficient and conscientious. James in particular took accountability for my service even though he wasn’t assigned - he made it his commitment to complete the service end to end within a fast timeframe. I live far away, but will be returning to this location for all my car services in the future!

We had a great experience. Our sales associate was extremely patient and spent several hours answering our questions. So happy we purchased the vehicle we did and will definitely recommend this dealership to family and friends.

This dealership used to be top-notch it gradually went down over the years we’ve been getting our car service here for well over 15 years now and have purchased over 10 vehicles from this dealershipYet recently time after time we have been getting ripped off the service department has downgraded their quality recently had three car service there and I had issues with all three of them the service reps were very unprofessional and did not treat me like a Lexus customer I wouldn’t even trust this dealership to wipe my windshield at this point that’s how bad of a job they did I wasted $1200 getting one of my car serviced here just to have a breakdown on the side of the highway when I had a towed back to them they told me that something else went wrong even though they gave me a report stating that the only issue my car had what is the starter but all of a sudden it’s the alternator and 10 other things I don’t believe that they take the time to actually work on these cars and the staff are absolutely some of the worst people I’ve had to deal with.Save your time just go to clear choice Lexus or north side Lexus or any other dealship where they will value you and your car

The 70,000 mile service worked so well because Crystal Soto gave me an appointment. Raven backed her up on my arrival. Even with my unrepairable tire problem and thus two new tires, it was an efficient trip. My time is valuable and Crystal made it worthwhile.

I take my car here every time as the place is clean with refreshments… the staff is great and friendly.. my service consultant was Jonathan Alzate.. and he was a great help.. he was fast response when i need question answer and got on top of it..super helpful... thanks again ..

I have been to this dealer a few times. I bought my car at another dealer because I was not very happy with the sales person that we got. Today was my first service. The person who took my car was not the same one I picked up from. The person that helped me checked out actually is the reason why they did not get a worse review. He was very nice and welcoming. Not that the person in the morning was not nice, he just was simply generic and not extremely welcoming. I had a few questions (given that it was my first time there) and he just made me feel unwelcome. This is why they get 3 instead of a 4.

Big thank you to Pedram! He helped me find exactly what i was looking for. Was patient with the me through the whole process and was helpful even after my purchase! He seems to genuinely want you to enjoy your new vehicle. Very nice and professional and goes above and beyond. He is Knowledgeable about more than than just Lexus vehicles so I could pick his brain ! Good communication, hes not hard to get a hold of. :) Really good guy! I highly recommend you ask for him!

Had trouble due to dead battery. I was going to be late for appointment waiting on roadside service but the receptionist was very nice and changed it for a later time. I was promptly assisted and a new battery was needed. Because of some warranty coverage, I wasable to get it at a low cost. My tech, Marlon was professional, personable and very cordial.The waiting area is always clean and stocked with refreshments during your wait. I was out of there earlier than anticipated and left feeling confident that issues with my vehicle were corrected.

Have always experience courteous and professionalism at this location. I enjoy the ability to get text message updates and there are quiet areas where you can work or read without interrupting. The environment is very clean and comfortable.

Took my moms 2019 NX 300 here for service this morning and just wasted my time. I spent over 3 days setting up the appointment over email with Barbara Robertson. She said an oil change would be $74, which is more than I pay for my vehicle, but I said its a dealership and at least they inspect and top off all other fluids and do a tire rotation at the same time (based on what I read on their website). Well, when I get there this morning Im upsold to a $212.85 service that actually includes everything I thought was already included. I wasted an hour of my Saturday morning just to drive to this dealership from Sugar Land and drive through their Service Department bay for fun. On the way out I ask the service tech to print out the service quote for me to show my mom, and after getting home I realize she gave me a quote for a 2014 ES 350. What a waste.

This is the second time I bring my Lexus to this location for services. They are very helpful and communication at its finest. I had a very busy day that day so I couldn’t wait for my car to be done, Marcos was nice enough to help me with a loaner to run my errands. Definitely recommend!

Customer service was great. Got me in and out within a reasonable amount of time. My assigned rep was attentive, kept me updated, and delivered great customer service. In addition, one of the service dept reps let me use her phone charger while I waited. Only slight issue was the slight motor oil smell in my car and some a few smears of a shiny substance on my back seat. The towel in my car removed the smears and riding around with windows open got rid of the smell. All in all, a pretty good car maintenance experience. Is one of the many reasons I have a Lexus!

Sterling McCall Lexus:I brought my Lexus vehicle in for service - I use to love the service at Lexus, attention to detail and fair advice they would give us. I was shocked when I received my estimate it didn’t match at all what the service manuel recommended and realized they are overcharging me for my service visit. They were trying to take advantage of me as well being a suburban house wife that lives in Sugar Land. I decided not to go forward with the service as I was getting the same service at Northside Lexus where they don’t take advantage of the customers. I was shocked, given I’ve always trusted Sterling McCall, however I have noticed throughout the years they have gradually getting worse and worse.I’ve had enough - this is America and we have options. I don’t mind driving all the way to Northside Lexus to be treated fairly and have a fair assessment instead of Sterling McCall overcharging me for items that are unwarranted or not needed. I will never give another dollar to Sterling McCall Lexus - it’s truly a shame as I’ve purchased multiple vehicles with them.RIP Sterling McCall Lexus. I highly recommend if you don’t want to be gauged or taken advantage of - take it another certified Lexus dealership such as Northside Lexus or Westside Lexus. I can promise you - they will treat you better and also you will save money as they are fair and honest!

This was the best experience buying a car I have ever had in 25 years of buying cars. From finding the car we want, to getting financing signed, to driving home, it went smoothly. When issues arose with the car we wanted, they proactively worked to correct it. I am actually looking forward to buying my next car from here.

My service provider, Raven S, was great and attentive. Your facilities were clean and great. However, I received a text that my car service was complete on 3:40p. When I came up to the desk to inquire about payment, I was told the car would be in the way soon. I waited until 4:35p for the car to be ready. Why send me a text when the car wasn’t actually ready? Also, when I scheduled the service appointment, I clicked on a $10 coupon and it wasn’t applied. Had to send a screenshot to Raven of the email promotion to get the discount. Seems two systems don’t talk to one another.

I have been coming to this Lexus dealership for 6 years and today had the most excellent customer service from Michael Alf. He was very personable, informative and kind. On a busy Saturday he did everything he could to expedite our wait time! Im really impressed by the way we were treated by not only Michael but also the Manager Paul Zapata. Thank you both for making our experience a great one and taking such great care of our Lexus. Outstanding team Paul! Thanks again Mike, you are our favorite!

Online scheduling was easy. Checkin process was easy. Service was suppose to take ~2 hr 15 min. Received a text message to be able to message my service advisor. I sent multiple texts after I had been waiting 3 hours. No response. Then attempted to call the service advisor on their cell phone (given on business card). Again no answer or call back. I had to call the main dealership number and go through the phone tree to reach the service desk, who then told me my vehicle was already ready. No one had decided to reach out to let me know my car had been ready. It’s annoying that I pay for servicing and they don’t value my time to let me know vehicle has been done for who knows how long. If the servicing is going to take longer than expected, that’s understandable, but at least let me know! I picked up the vehicle and came home, after which I received another text message saying my vehicle is complete.

They provided a complete purchase order signed by the manager. I signed it also and sent it back to them. We HAD a deal! When I arrived to finalize the papers and get the car, they told me that the $1500 discount on the PO was dependent on me financing with them. That was never mentioned verbally or in writing prior to me arriving to pick up the car. So, in order to get the deal, I had to finance with Lexus at 3.99% instead of my credit Union at 2.45%. A deal IS A DEAL! I hate being TOOK once they have me hooked and I really want the particular car! They know they have the leverage and they use it. They should have honored the signed and agreed PO. A warning to potential buyers to be very careful when dealing with these people.

This time I had the dealership pickup my vehicle and it’s was the best decision ever!Henry, the gentleman who picked up and dropped off my car, was the kindest and most professional person I have met there! He was prepared and ready with all of his forms for me to sign and explained the process of my service once completed. Henry - is the main reason why I gave this visit 5 stars!! My service technician Justin, is just as amazing…he keeps me laughing and calm about any service I’m receiving! Plus he is a PT farmer which is always a plus in today’s world!Thank you Henry and Justin for making this service a great one!!!JLMy

This was my 1st experience with Sterling McCall Lexus Service Department. And I must say; This 1st experience, 1st impression was above and beyond my expectations.Amber is phenomenal. She’s professional, friendly, and informative. Her morning smile and warm greeting was everything.It really is important to have a bubbly personality in the “service” business and one can clearly see that Amber understands “Customer Service” You all have definitely earn FREE Advertisement from me. I will be telling everyone I know to take their call to AMBER @ Sterling McCall Lexus because having the right people in place when spending your hard earned $$$$ for service MATTERS. Everyone was really nice, warm, professional and I saw a lot of smiles from staff. Thank Sterling McCall for caring enough to hire the right people.Oh I can’t forget DEBORAH. Deborah was the receptionist I spoke to when I called to schedule my service appointment. Deborah was extremely helpful, very patient during the call and offered great advice. Her personality was the start of this new long lasting relationship.10 stars ⭐️ I⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jose Gutierrez was an excellent service advisor.. he kept us informed on status of maintenance of RX 350.. reviewed what was performed on vehicle after it was completed! Thank you Jose for your excellent customer service!

Our past experience has been very positive. We’ve been there religiously for regular maintenance. However, this last week it was dismal. We had our regular scheduled maintenance done as well as body work on a minor damage to our bumper. They said it will be done the next day. I called and texted the following day to get status update. Crickets. When we went to pick it up on the second day, we saw the paint job on the bumper was not good at all. There are scratches where there wasn’t before next to the paint job. We waited for 40 minutes as they said they’ll wash and vacuum the car. Guess what. Not done. As we were in a hurry for an appointment we had to leave. I am not sure but it appears the service there has gone downhill. I hope management takes note. I am just one customer but this is unacceptable, and I am quite certain others have similar experiences.

Stopped by for a scheduled oil change on a Saturday morning, 8a appointment time. I was in/out in just about an hour. I was told it could be about 1.5-2hrs so this was a pleasant surprise. It’s a clean place and the coffee was perfect! 😁

Excellent top notch service. I would not go anywhere else. They really give first class service. Thank you for an amazing experience.

My salesman Rock Brailsford went above and beyond to ensure that I purchased the car that I wanted. He was very professional and understanding throughout the whole process. I would not only recommend Sterling McCall for your next Lexus purchase but also Rock B.

My new car buying experience was magnificent! My car salesman Juan was fantastic and really knowledgeable. The process was quick and they did not waste one minute of my time! Will purchase again.

A big THANK YOU! to Chet and Alan for making my daughters first car purchase an excellent experience. Highly recommended.

Dropped off my vehicle for a 30,000 service and was blown away by the honesty and quality of work from this dealership. On top of the major service, they literally replaced my rotors, brakes, and brake pads due to a squeaking concern I had(bought the vehicle CPO) and finished in a prompt fashion. Jonathan Alzate gave me daily updates and arranged for a last minute loaner with ease! Thanks!

Once again great service!! I went for my first oil change and my service rep told me I have a recall and need a new fuel pump. I was worried because I had a doctors appointment to get too. Juan told me not to worry he will get me a loaner 😊. Juan made my experience easy and quick. I believe everything took no more than 30 mins and I was out the door in my loaner. I love coming here they never disappoint me. Thanks Juan Guzman your professionalism was great, and thanks for following up with me after I went picked up my car.

I’ve never been let down at Sterling McCall Lexus. Kevin in the service department is top notch. He is trustworthy and always makes sure I am taken care of. I wouldn’t take my car anywhere else. Thank you Kevin for your amazing service!!

Bad Customer Service!!!They gave wrong information on vehicles. They stereotype me when I walked through the door. I had a $25k check in my purse ready to purchase a car but the lady showed me cars with salvaged titles and didn’t tell me up front. I caught the Vietnamese lady who knew nothing about cars talking about me to one of her coworkers.If you are a minority you’ll be stereotyped at this place. Don’t waste your time or money.

Great car buying experience. Jimmy was great. No pressure, attentive service. The process could not have been easier and more enjoyable.

What an experience! Concierge service at its best! I went to drop off my car much earlier than my appointment time and Amber had me out in my loaner car in less than ten minutes. Upon returning, my car was spotless and ready. And, I checked out in less than 10 minutes! I’m a completely satisfied and happy customer.

I had an amazing experience and can’t thank them enough for all their help. From the sales man to financing it was truly a joy working with everyone.

Everyone in the Sterling McCall Lexus service department is always extremely nice and professional. Every time I need something done I go in and see Cristal. She is always a pleasure to work with.

Great Service. The Best Salesman I’ve ever had. Best Experience of Purchasing a Vehicle ever. Mose Smith is An Asset to Sterling McCall.

This is the best dealership! Smooth sailing with choice and price. We did not spend hours there!! Great job Joey and many thanks to David!

Excellent customer Service. I knew what I want and Jerry helped me made a deal over phone. I was out with new car in 1.5 hours. Never had such a speedy buying experience.

Amazing experience! By far the best dealership I have ever done business with. I dont see any reason to go anywhere else!

It was an excellent experience, Our sales man KG is very compassionate person. Acutely because of hm only we brought this car .We went 2 location salesman was very bad attitude. We already talked one of our friends about him KG .They are looking car also. We don’t know too much about the technology, but KG really spend time with us and explained very well. He is really a valuable staff for your institution. Thanks again KG.

Over all my experience was nice. Juan was very knowledgeable about the vehicle. He was very patient and nice. He didn’t pressure me into buying anything. I would highly recommend. But I did buy my baby! I’m sooooo excited 😜 thank you Juan

The salesman I worked with, ILya, made the experience of buying a new car a great one. It was an extremely easy process with him and he was so helpful with the entire process from the paperwork to teaching me the technology of the vehicle (without me getting overwhelmed!). I am very pleased with my vehicle and the follow up from our dealership after purchasing it. I would highly recommend them.

I’ve always felt the new car buying experience was dreadful, but that is before I met TIM HUYNH at Sterling McCall Lexus. I loved being able to arrange everything on their website and via email, so my expectations were met from the moment I walked in the door. I even selected the vehicle I wanted to test drive in advance and it was ready and waiting. Tim was amazing every step of the way and I just love his quiet nature and very positive spirit. I truly felt like I was purchasing a vehicle from a friend not a sales person. I’m so excited about my new SUV and I look forward to a long and productive relationship with Tim and Sterling McCall Lexus!

Jose is absolutely amazing. He is very thorough and pays attention to details. He takes the Lexus name and product seriously, and it’s evident through his customer service. Thank you.

Kevin Bayer is a really good service advisor. I highly recommend requesting him when getting service performed at Sterling McCall Lexus.He follows thru on the work to make sure all items are addressed.

It was great and very professional. Love going there! Jonathon was my advisor and he was amazing. Please request him, he is very professional, respectful and quick on his toes and mainly, he knows his job!

I was very impressed how they had restructured the offices of the service advisors so that they were present and close by when you drove in to the service areas. You were kept abreast of the status of your car service via text message. You could pay your bill online. All of this added an additional measure of safety during this time of covid. You were given full documentation of the service provided. I was pleased with the service previously but they have adjusted well during the pandemic.

Jimmy helped us put together the most pleasant car buying experience in my life and I’ve bought a large number in my 75 years. From finding it on their website to driving it off was the best. And the detail that Sterling McCall puts into making a used Lexus look feel new was icing on the cake.

I had the best experience purchasing with Edwin. He was very kind and polite. He was very patient and just went above and beyond. Best car buying experience. Thank you so much Edwin.

Lexus Sterling McCall is amazing. Called and same day got me in for an oil change. Shout out to Amber help me. She help us get a loaner so we did not have to sit there all day and wait. I had a 60000 mile check as well to do for my car. Appreciate all the help Amber. Lexus House takes care of me every time I am there. Thank you again!

Extremely smooth from start to finish.Jae made sure I got what I wanted and made the process easy.Would recommend Jae (and Sterling McCall) to anyone!

Our service advisor, Kevin is a great guy. My wife and I have had Kevin as our service advisor and we have always appreciated him for his excellent service

Just brought my car in for the 5,000 Miles service for the first time after I purchased my RX350 there last year. I had an amazing experience! The service was quick and easy. It also came with a wash and vacuum, which is always a plus. A big Thank You to Justin at the service department! He was very professional and helpful! This is definitely one of the best Lexus dealership in town!

Marlon Romero renders excellent customer service. Lexus always deliver high quality service. Please continue your excellence!

Matthew Torres is always very knowledgeable and patient with all my questions. He follows up and gives you a number to contact if any other concerns arise. Thanks again.

Quick no hassle sale. Discount offers and financing were clearly explained. Sales associate is friendly, prompt and took all the time to explain to make sure we understood all the techs and gadgets of our new RX350 (our 3rd Lexus from Sterling McCall). I know service will be the same as the excellent sales experience as we always have with my other older RX350 services.. Thank you Sterling McCall.other Lexuss

I was in the area for the weekend and unfortunately got a flat tire. Due to the location of the foreign object, no one would patch it and I had to get a new tire. Most places don’t carry the size tires that I needed, so the dealer was my best option. Sterling McCall got me right in even though I didn’t have an appointment. My service advisor, Jairo, was great and made sure that I understood what needed to be done and that was comfortable while I waited. If I am ever in the area again and need service for my Lexus, I will definitely head to Sterling McCall.

First experience with the service department since I purchased my vehicle. Everyone was very nice, explained exactly where I needed to go and service was very quick. Was very pleased.

My service advisor, Jairo, provided great customer service. It’s important to me that I know the status of the maintenance/repair when I leave my car and Jairo kept me informed through calls and email. Great customer service!

I’m a new Lexus owner. Have been really enjoying my vehicle, but was looking forward to enjoying the service that comes with being a Lexus owner. When I purchased my vehicle the wonderful sales representative explained the special features that Lexus gives their customers for owning a luxury vehicle, including complimentary car detailing with any service. Well I took my vehicle in today for service to drive off the faculty noticing that my car was not cleaned from inside, not even vacuuming. I was disappointed and left a message for my service representative, whom still hasn’t returned to my call. My purpose in inquiring about this is to know what I should expect. If the sales representative told us we should expect the car to get detailed then we should at least get it returned clean. I’m disappointed.

Recently, i purchased a car from Sterling McCall Lexus. Upon entering the dealership, i was greeted by a friendly and personable sales associate. He introduced himself as Matt Kelleher. I was looking for a very specific car and he went over and above to make sure i got what i wanted. He’s very knowledgeable and helpful and he really delivered on upholding my expectations. Every one of the staff members were pleasant and respectful. I even had a great time speaking with the finance manager, Alan Saad. Fun guy! If you want a smooth sales experience, this is the place to go!

Matthew ParaHolly, Service ManagerTerrible service attitude.No smile. Stands behind you while you sitting in your car so that you have to turn to speak with them.I was most upset to find out that even when you make a service appointment for a simple oil change that you have to wait in the order you arrived. In my case they said I would need to wait around 3 hours “more or less”.What is the the point of scheduling service?I asked for a loaner. They had them but did not think it worth giving me one.The manager Holly was asked by Mathew if I could have one. They were standing in front of my car. She wouldn’t make eye contact. She walked by my car with my window down and wouldn’t look me in the eye. Common decency would have been to look someone in the eye and tell them your decision, rather than relaying it through the service consultant… all this happened 5 feet from my car…

Always provide good services. Staffs are nice and professional performance. We are happy every time we drop the car off here

My service consultant Raven was very nice and helpful. Actually, everyone that I came in contact with that worked there was polite and courteous, down to the beverage attendant.

Yasser is the best! I called looking to trade in my vehicle for one I saw online. He took the stock number and had the vehicle outside waiting when we arrived. He answered all our questions and did whatever he could to make us feel comfortable with our decision. Thanks Yasser for your impeccable customer service!!

My service agent (Carl Sousa) met and exceeded my expectations. He clearly explained what had to be done on my vehicle and kept me updated every step of the way. His estimation of the time my vehicle would be ready was also spot on.

Rock the Salesman was absolutely fantastic with his knowledge, assistance and follow through with the sale. The New Car Sales Manager was outstanding with his professionalism and both the Finance assistant and Finance Manager were also outstanding. I highly recommend all those that helped my wife and I to get a wonderful vehicle. I give all the people we met and helped us a rating of 100! This is 20 times the Rating of 5.

Truly fantastic. I have nothing but great things to say about Sterling McCall Lexus. They truly went way way above and beyond to take care of me.QI had to bring my car in for a repair (due to a part recall) and this was the closest Lexus dealership that deals with those repairs.From start to finish they were shockingly good. My schedule is a little hectic, but they worked with me and was able to get me the most convenient appointment. They offered a loaner car or Uber (in case it was needed). Then, they kept me in the loop and answered any questions via text with any updates to the vehicle.They finished it quickly, and pulled the car up to me. They actually detailed and cleaned the outside and inside (and inside was a huge mess from kids)...and to my surprise they completely filled up my tank!!I have zero cons to say about this experience. Even all of the workers had great customer service skills.. all very friendly and accommodating!!Great job, Sterling! It all went so smoothly that I left there wanting to go back and buy another car! Hands down best service Ive received decades!

Let me 1st start off by saying Dane listen to my concerns. Then he introduced me to a kind, understanding and caring man named Juan C. The gentleman in finance dept Mr Herron was friendly and knowledgeable. My very own Dream Team. Once again guys, thank you for a great overall experience.

Jimmy was very helpful and so with financingdepartment … it’s been a very good experienceof buying a car! God bless you all!

Good vehicle visit. No problems. Low cost. Clean and vacuum car. 👍

I feel like I see new service advisors every time I come in. Very high turn over cant ever stick with one service staff. They fired all the old people that were actually good and now young folks with very little knowledge are there. Also they started being stingy with loaner cars, before any kind of service would get a loaner as long as it was available.

Sterling McCall Lexus did an airbag recall service for my Lexus . The concierge service was impeccable and they gave me a loaner car while the car was getting repaired . Great service !

Very attentive staff and excellent service. They made the process of servicing my car so seamless. I had the best experience with them and will recommend them to friends and family.

I went in for my 10k service yesterday and my service advisor was Mike. He is the best in the game. Clearly communicated what service was gonna take place and made it easy. Highly recommend working with him if you go to this dealership!

Awesome experience. Excellent customer service. Great deals and good team of energetic and enthusiastic staff. Quick delivery. No wastage of time. No hidden costs. Good quality stuff to select from. Strongly recommend to visit this place to bring some happiness into your lives.

Our buying experience at Sterling McCall Lexus was terrific. This is a first-class dealership. We highly recommend them to anyone in the market for a new or used Lexus.

James was awesome, professional and really took care of everything. Will definitely go back again for the service.ThanksT. Khan

The service folks finished the work on time, and provided a loaner car that was fun to drive. I plan to use their service again and will recommend them to friends.

I made an appointment with KG and he gave me his full attention throughout the day, as we found the Lexus ES350 that was right for me! This was not the car I thought I would purchase, but with KGs knowledge about the Lexus product, I was able to make my decision, and feel great about it! The floor room and customer service rooms were inviting, and I know coming for service will be a pleasant experience. Finance department was courteous, friendly, and respectful, and I know that I choose the best Lexus products, and received the best interest rate with my purchase. Thanks to Sterling McCalls Lexus, and I will be sending friends and family your direction!

Lisa Gallagher at Sterling Mccall Lexus is wonderful! She is knowledgeable, responsive, on the ball, professional, and friendly! She provides excellent service and cares about her customers. She does her best to serve your needs while giving the best available deal. I can’t speak highly enough of her and the dealership. I have been a loyal Lexus customer for many years! I love my new 2021RDX 350!

I had the nicest salesman. He guided through me the whole car and was very easy to negotiate. If you ever come here, I recommend going to Jimmy, he’s a Vietnamese guy, very nice and kind and will tell you everything you need. 10/10

Took a long time but overall good experience. My sales person, Andy, was very nice although we initially told him we were going to another dealership to compare deals. He was never rude about it and I appreciated that. It is one of the reasons we came back.

I had an awesome experience with this dealership. I live in another state so I was a little nervous not being able to have that face to face with my car and salesman. However Carday made me feel at ease throughout the entire process he went above & beyond until the Job Was Done! Way to go!

Second time purchasing from Sterling McCall Lexus. Satisfied with their customer service, pricing and overall experience. Our sales representative, David Cortes was extremely helpful in narrowing down options based on my preference.

Awesome service. Friendly and caring. My service time was less than expected

My husband and I came to this dealership, looking for a car that we saw online ready to buy it. Nobody greeted us or even acknowledged us and we were there for 30 min. They let go of two potential buyers.

Kevin us always nice and polite every time I visit this location and service is of my vehicle is always fast, love getting my car washed

Took my son’s car (Aaron) for service today. Kevin who was our service rep was very efficient and did the promised time that the car will be ready. I also knew how much the charge is going to be at the beginning when he was explaining everything to me. So glad I went today instead of going tomorrow ( Saturday )