I typically don’t write reviews, but I couldn’t allow the opportunity to pass without notifying the community of the scam that’s taking place at the 9Rounds Copperfield, located at 8538 HWY 6 N, Houston, TX 77095.I joined 9Rounds late last year (2020). With the pandemic, I didn’t feel comfortable returning to a large gym, in fear of contracting COVID. So 9Rounds was perfect. The facility was small, each station was separated, and the crowd was minimal. I was able to practice social distancing and still get a great workout.After being there for a few months, the workouts started to become repetitive and I began to get bored. As the COVID guidelines started to loosen, I felt comfortable returning to my original gym. They offered a variety of classes with more versatility.On March 30th, I went into the facility to cancel my membership (there was no option to do this online). The Trainer who was there that day, assisted me with canceling the membership (so I thought). She input all the details within the computer and I signed a cancellation form. She mentioned that since I canceled after my due date, I would still be responsible for April’s payment, which was fine.I noticed the payment for April was deducted, so I assumed that would be the last one. To my surprise, when I checked my account in May, I noticed 9Rounds also drafted another payment. I immediately contacted the gym and course no one answered. I called again the next day, still no answer. After multiple unanswered calls, which were never returned, I went into the facility to speak with someone directly about my account. When I arrived, I was greeted by a Trainer. I asked to speak with his manager and he stated that he wasn’t in. I told him who I was and that I had been calling to discuss my account. He immediately knew my name from the messages. He said that he was going to contact me after he spoke with the manager.I told him that my account was still being drafted after I had canceled my membership in March. He checked the computer and said that my account was never canceled in the system and this is why they continue to draft payments.I asked him to please update the system and backdate the change to March 30th. Unfortunately, he was unable to do so. Apparently, cancellations can only be done by the manager/owner, as there is a cancellation code required to cancel all memberships. He proceeded to tell me that this has happened multiple times before with other members. Members would come in to cancel their memberships but the manager/owner never updated the system and they continued to be charged. I was extremely frustrated and asked that this issue be rectified.He said that he would contact the manager/owner and have him cancel my membership and call me on Monday to provide an update. Monday came and went. I was never contacted. I called and left another message but it was never returned. I contacted my bank and disputed the charge. I also changed my credit card number so they could no longer debit my account.Recently, I received a past due noticed from them stating that I owe $130. There was a number included in the email for billing questions/concerns. I called the number but there was no answer and the mailbox was full. I responded to the email, provided a summary, and asked that they close my account. They responded and said I needed to contact the facility to perform this task. Needless to say, this issue remains unresolved. I am in the process of contacting an attorney to determine next steps.I’ve never encountered anything like this before. I wanted to share this experience so you could avoid the issues I’ve endured. There seems to be a lack of accountability and disregard for other people’s money. How can an owner, in good faith, not cancel memberships and continue to charge someone who is no longer a member?Please beware. This establishment is running a scam. Everything is fine while you’re an active member. Things change when you try and cancel your membership. They will continue to take your money without permission.

This place is great I tried a workout session and Tanner is an incredible trainer, out of all of them he really is the one to push us and motivate us and make sure we break a sweat! Definitely considering getting a membership if tanner is my trainer!

I have been going to this place for a month now. This is the longest I have ever been to the gym. Thanks to the amazing Trainers who make the workout fun, interesting and fast. I would highly recommend 9 round to anyone.

We have so much fun working out here! Getting through the 9 rounds only takes about 30 minutes, but the workouts are definitely effective! Its easy finding times that work for me, and every day is a different workout so Im never bored.

The trainers are great, I need a lot of alternative exercises because of my lemon body and they always have something which works me out just as good. I also love that it’s only 30 minutes, full body workout. Awesome place!!!

All the trainers are great and make you feel welcome. I love going here 🖤

Workouts are so boring and they are basically the same every other time. Dont bother burning money here. Just use youtube and be at your house at a more convenient spot and cleaner anyways. 0 stars

It’s an excellent workout. Everyday is something different. The trainers are all great too!

I love this place! The workouts change every day and always bring a challenge. The trainers are friendly and encouraging.

Love this place! My husband and I go 3 times a week and have seen great results in just a few months! The workout is different every time and the owner Tom and trainers, Tom and Pico are all amazing!

I love the culture, the staff, and the overall atmosphere. I actually look forward to going to the gym! Every workout is different and challenging and I feel great when I leave the gym because I know I got an excellent workout. I love 9Round Copperfield! #BestThingSinceSlicedBread

Not crowded and I had 1:1 support. Trainer made the workout fun and I was not intimidated. Trainer modified for limitations. I will be going back.

I decided to give it a try. The trainers there are phenomenal especially Zeeda! Her passion & know how stands out. Good job guys!

It’s a quick effective workout that I don’t dread going to

Great place tho get a quick workout.

Always a great workout....each one is different and challenging.

Best work outs ever I live it here

Management needs help. Desperately.