Called three times and still no return phone call on buying a new piece of equipment. Taking my business elsewhere. Horrible customer service

Mustang Cat is an Amazing Place.Staff is awesome. If you guys want to buy a new machine or attachment, ask for Erica Garcia

The people there were very helpful and coherent to the item I was ordering Thank yall for great service

They dont help very much. Theres plenty of workers walking around and you can tell they work there but none of them actually helped put the product on the trailer.

Great place to Work. Very Clean, Family oriented. I Grateful To Be Here

Place is very clean cashiers are great and have great people skills

Rent equipment is good thier runs and looks new

Mr Cepeda it the parts dept was very knowledgeable in the parts I requested

The absolute worst CAT dealer we have ever done business with. Our company is based in California and has bought from almost every cat dealer in the US. For the most part we almost always get our issues resolved. That is until we bought our first machine from Mustang Cat. Not only was this the worst purchase experience ever, but there were signs of intentional deception and negligence from Mustang. This is unheard of from a reputable Cat dealer. We bought a cat 414e skip loader from Mustang site unseen. They sent us a Cat dealer inspection report that was supposed to be done by a technician. Everything seemed ok with the exception of normal wear and tear. When the machine was delivered we noticed right away the engine was completely blown. It had so much blow by that you could stand next to the machine while it’s running and get covered in oil. The transmission didnt shift into reverse, one of the floor plates was missing and it was totally rusted out. None of this was notated on the report. In fact everything was said to be in normal operating condition. We contacted our sales rep Ross who told us immediately the machine was sold as is. When we explained the severity of the damage he then finally decided to get his manager involved. The manager instructed us to bring the unit to our local Cat dealer (Holt of CA) for inspection. Upon completing the inspection Holt confirmed everything we found. The machine needed a brand new engine, in addition to a multitude of other repairs, was about $15k in repairs. Once mustang received the quote our sales reps response was its sold as is, sorry. He also made the excuse that the previous manager had left the company. We contact the new manager and he said the same thing, that the unit was sold as is. As a dealer ourselves we understand that used machines are traditionally sold as is, but this was clearly deceptive and fraudulent. The manager even went as far as to say that the engine could have blown up on the transport truck from Texas to California?! Wow, how are you guys still in business?! We will be taking legal action against another dealer for the first time ever.

Your employee, Erica Uribarri, was incredibly RUDE! I am still shaking by how disrespectful she was. She made fun of my lisp. This occurred a few weeks ago, but I am still upset. I hope that you consider finding a replacement for her. She is not good with people, and very disrespectful.

Great employees! Fast, quick, and easy. I pick up parts for my company at least 4 times a week, and they have me in and out in a timely fashion.

Jose Emily and Dorothy and Gracie are tremendous and always take very good care of me. Even when I make there job hard on them they give the best service!!!! Promotions and raises needed for ALL of them. Always so patient and kind no matter what I throw at em! Love em!!!!!

Awesome people. In and out.

Customer service is always exceptional, parts department are quick and always willing to go the extra mile finding the right part. Elvia was great! She sent me pictures of the parts to my cell phone since I was out on the field, she made the process of ordering the right part stress free even thou I wasnt too good at describing the exact part she nailed it.

Very good. Nice people and very helpful. Tech support is off the chain

Great customer service. Friendly atmosphere Very Clean Facility.

Parts department was good, helped out got me my parts needed.Waited a little long in will call. I would think it would not take that long. Could be faster and a little more organized.

Staff here at Mustang Cat are very helpful. They dont judge you if you dont know anything, they are here to help. Ive dealt with 4 different employees already and they get you the right parts youre looking for. From Elvia, Jason, Belinda and Jose G

Great employees! Fast, quick, and easy. I pick up parts for my company at least 4 times a week, and they have me in and out in a timely fashion.

Highly recommended this place super fast service and super friendly too... i was helped by Elvia Valenzuela, she went the extra mile to help me find the part i needed it took her less than 5 mins to find the part and put it in my hand.. amazing service!

Im here almost daily, sometimes multiple times a day. They always take great care of me and meet all my needs. Jose & Belinda are amazing!!

Helen did a phenomenal job taking care of my order, she made sure I was completely satisfied before I left. Thank you for the wonderful service!

Awesome place and always friendly! Best place to buy parts for all of our CAT equipment! I would recommend to everyone!!!

The girls in Will call are awesome. They are very helpful, fast, and efficient. They always try to get me out fast as they can.

Great, clean place. Staff is really helpful. Best customer service in Houston. Recommend it 10/10

Parts department is slow and dysfunctional. More interested in talking to each other and wasting your valuable time then fetching your parts. Try another location then waste your time coming to this one off 290.

John in parts did a fantastic job getting exactly what I wanted. Definitely will be back to see him. Thanks again John!

Great customer service

This place is a throwback to the fifties. Everything manual. Everything done with paperwork - in triplicate. Slow moving, customer comes in and waits and waits, only to move 25 feet and wait again. Somebody needs to yank them into the 21st century.

People are nice. Always extremely busy. Nice to chat with the will call girls while waiting.

Great customer service where patience with me when i had to keep wanting on text backs for the parts I needed, definitely recommend this location and will be coming back for more parts

Nice, place to work

Its tight to get your truck in this place

I am currently inside of Mustang CAT my first impressions are a very clean and appealing building inside and out, well mannered employees, and a pleasure to visit

Parts department is terrible. Everytime I pick up parts I have to get them to fix atleast 2 things. I do like the curbside pick up, but their service trucks park in all the spots. Can never find a place to park. Its worth driving to Austin to Holt cat. Much better service.

Parts department its being berry helpful Elvia takes really good care when I need to order parts

Best customer service. Thanks for your help every time. 100% recommended

Elvia Valenzuela she always giving to me the right parts she it’s good sales representative thanks.

Great service! Every employee you deal with will treat with the upmost respect and with a friendly smile! 🤩

Came in for a fuel filter and was taken care of in a very timely and efficient manner. Great service.

Tim was very friendly and helpful and I was able to get my parts ordered with no problems

Mustang Cat very good dealership gets you in an out in a reasonable time like coming here

Ms. Elvia Valenzuela provide excellent customer service always going out of the way to help me with anything I need

Rude people working there. Take a gun if you wants to get a part

Brittany baldit is always so helpful and comes through for me every time thank you so much

I always receive fast and courteous customer service from their Parts Department.

Elvia Valenzuela she gave us excellent service and answer any question will you have

This facility is so well kept and organized I was amazed at how efficient everyone here is and friendly at that! Definitely a great establishment!!

Really good and fast people on getting ur order and helping you out with ur order like Elvia..!

Abysmal customer service. I stood there for 40 minutes to receive 2 buckets of hydraulic oil. Mustang cashier reps didnt care one bit. Was told 4 times that my order is being pulled. I counted at least 9 people that came after have their order pulled before mines finally arrived. The manager here is definitely not performing as a manager should. His/her superiors need to take note.

Abby and Graciela are always happy to help me and they always go above and beyond.

Very quick on getting parts in will call, very helpful cant complain -290 location

Fast service. Parts sales rep Brittany is very knowledgeable with the caterpillar equipment

Had a great experience in the parts department. Very helpful stuff.

Johnny at parts is very helpful when needing parts for my 259D skidsteer and 316EL excavator

Great customer service. Employees are always very knowledgeable.

Gustavo always has a sense of urgency when helping customers, while providing exceptional service and providing excellent knowledge!

Bad customer service never got help

Now I was just a sub in for the stock truck driver this last week but I would love to give a review. I have never felt more welcome to a place than here. They were kind and respectful. I am also going to give a shout out to Barbara and a young man called Gus for going above and beyond there duty. I hope to see them in my travels again. They are the two most kind and amazing people. Keep them on as long as you can caterpillar, there arent many people left like that in this world.

Great staff really helpful staff Brittany B. Will come back here soon.

John in parts is the Best in the part department always helping us find the right parts for our equipment.

Been coming here for a long time Great environment fast service knowledgeable people

Dorothy is good parts woman, she is niceParts department got me my parts in a good timeDont have to wait long

Parts Dept was wonderful Elvis got me the correct parts. And also up sold me to get the gasket I would be needing

John kinser did and excellent job helping me get the pets I needed

Everytime I walk in the door I get welcomed with a smile and a nice greet.

Helen and Dorothy always give me great customer service.

Such great service and very high quality customer service! Getting parts was easy and fast.

Awesome customer service. Always great people

Great service!!! And excelent customer service! J&e heavy equipment

Great employees. Curbside parts come super fast.

Johnny in Parts department was very knowledgeable and professional and helpful with the issue I had today, as I am in parts department at Darr Equipment so I know how it can get with customers at times

Ordered parts with ease and staff at will call were friendly and helpful

Great place and friendly staff. Will come again no doubt.

Fast service

Quick at getting parts and if they dont have it they can usually get anything you need next day

Best customer service cashier Belinda got everything under control fast and ez transaction highly recommend Houston mustang cat location good staff

Awesome customer service, speedy service, Emily is a great help on customer pick ups and always has a smile on her face

Elvia Valenzuela gave us excellent customer service when we were looking for a very specific part. Will return for all my future CAT parts needs.

Great product, very happy with my C15 the services at the store at 290, people there are very helpful

A great customer service people at will call very helpful

The best in town, the employees are very professional. And everyone know what to do .

Quick and effective service! Great people working here!

Great place always has my parts I need and very friendly thanks

Great service they always have the parts I need

Elvia ValenzuelaProvide an excellent customer serviceThank you!

Great service, nice people, everybody was to helpful, I’ll definitely come back here

Very good serviceWas taken care of in no time

Jose at will call very nice to deal with always pleasant and very helpful.

John Kinser is an amazing employee inParts Dept.Keep up the good work

Great Staff always Proffesional and Fast with getting what you need!

Professional people, and nice Parts department. And they help for everyone. Thanks. For your support from Escalante Machinery.

Bad service never got help

Great service! got me in and out fast!

Great place to get parts very fast a d friendly:)

Great experience fast com. service friendly staff

Never again bringing my fuel pump here to get repair. Cost me my fishing season and cant help with anything. ALL fuel pumps are supposed to be tested b4 giving back to customers. Mine wasnt. Wasted my money, time, and season. Brought to another fuel pump place and they took care of it quick. Best advice, never do business with them. Once they take your money, thats is it! Your doneLess than 6 month later had to take my fuel pump apart and bring it to another shop to get it redone. Wasted time and money. Think twice before coming to Mustang Cat up in 290 houston

Store is very efficient and always find what I need.

Great fast service! Very nice personnel and professional!

They were extremely helpful and very friendly.