They do a good job managing IT stuff for the small company I work for.
If I could rate a zero, I would. Kept getting an error message upon login through a sonic wall and need a resolution to the issue. Emailed for support and only response is one sentence back about what the error message means..... um yeah.... but we need solutions when we ask questions.... isnt that what we pay for? Over 96 hours later we get a snarky response with solutions. 96 hours of work time lost. Poor customer service. I hope the firm finds a new provider. Would not recommend this place.
This company was incredibly helpful! They were attentive to my needs and I highly recommend using this company for your IT problems!! Alex was the most genuine, helpful individual!!! BJ was great too. They were a life savor when we had technical difficulties within my company and they solved them promptly.
A few months back we interviewed many firms to take over our IT and found CITOC to be way above and beyond the others. I waited a few months to make sure they were as good as we thought and they certainly are! All good things to say!
CITOC goes above and beyond. We are very happy with the service they provide us. They work very diligently to make our office run smoothly and efficiently. We highly recommend CITOC. Thankful we chose them above the others!
Highly recommend BJ and the Team at CITOC The IT Support and Service they provided our Houston Branch office was beyond our expectations. Would recommend CITOC to any company looking for a top notch IT Consultant Company. Best regards, Bryan Behan Socius Marketing
We were skeptical of changing companies because we had our last IT guy for so long. But when we got hit with ransomware and had to pay lots of fees, it was time to switch. We talked to a bunch of outsourcing groups and were most comfortable with CITOC.They not only fixed our ransomware situation, they got us on the right track to make sure it never happens again. In addition we love having their people do our technology roadmaps and budgeting. We’ve never experienced IT at this level and will never go back.
I have known BJ Farmer for about a year or so. His commitment to his clients and the Houston technology community is remarkable. Always on the lookout for new ways of doing business and serving the needs of his Houston clients, CITOC demonstrates their leading in the Texas market.
Small company - very messy and dirty. I didnt want to sit on the couch. The office rooms was crammed with old equipment and there was a raggedy old couch when I first walked in. They offered me a seat and I politely stood instead. The walls in the conference room had smudges.The overall impression was poor.
Thank you CITOC for getting us out of our IT confusion! CITOChas been so great to us. They were clear, precise and easy to work with from the beginning. Thank you BJ for answering ALL our questions with a smile when we initially met. We recommend CITOC 100%!!
Very responsive up to date company. Highly recommend
These folks are serious about IT! They have a great staff and understand the challenges of a business owner, and not just the technical side.