The wait time here is horrible. I got here today at 6:08 am to be the first one in the Quick Service lane for an oil change. When the lane open at 7:00am a service advisor came out and wrote my order up, at 8:10 my car was still on the rack being serviced. When I spoke to the about the time explained explained they were looking at everything on the car. I WANT AN OIL CHANGE kindly Sir.When I complained the gentlemen later came out with my key with no paperwork (receipt) for me to sign or otherwise of the actual oil change being completed.For a brief moment he seemed upset with me that I was frustrated and the service I was getting.THE WAIT IS TOO LONG. I come other times for a oil change and tire rotation and waited 4 hours. #smdh

Bought a 2014 Ford Mustang, and a 2016 Ford F-150. Looking at a new 2020 with a six inch lift kit blacked out package.

Car was never serviced and wasted a day and half waiting for an update on when a diagnostic would take place. Very unlike the many times Ive been there before

My daughter got her car serviced. Advisor Lance was friendly and helpful. Thanks Ford.

I really had to leave a review for the wonderful customer service provided by the Service Team here. Deanna was remarkable from the start of my issue until the end! Great communication, very convenient and helpful!

They got me in & out as quickly as I could expect

Drew my service advisor at Russell and Smith Ford was great! He was very patient in explaining what my truck needed and addressed all my concerns without frustration and was very polite and knowledgeable. Definitely will be back here for further service repairs.

Always a great experience. The professionalism is off the scale. Courteous, polite...shivery is not dead.

Jose went above and beyond helping me check around on tire prices at other businesses around town because they had to be hot shot delivered and would take at least 3 hours, 2pm. After going over every avenue and every possible way to get me into new tires as fast as possible, ended up ordering the hot shot delivery of the tires found.....it was finished by 3:30...new tires and alignment. Jose was great!

Waited 2 hours my truck never went back for its oil change. I was sad to see that Ford did not take care of their own on this one. I took it to Take 5 right after I left there angry and they took 15 minutes and I was out. Wow, Russell Smith Ford!

I had the truck towed f250 6.7 because Of a faulty sensor they changed me 228.00 for a diesel diagnostic which is the exact same as a gas diagnostic plug the computer into the obd port and scan . Then they did a courtesy inspection on the inspection it list different things is far is leeks brakes tires except era why look under the truck and clear as day theres a leak coming from the oil filter that the technician checked off as good to go

I took my car here to have the battery replaced and to have the corrosion cleaned off the battery terminals. They replaced the battery, but made corrosive stains all over the engine bay and did not clean it. They also failed to do the factory computer reset, and only replaced 1 of the battery terminals. One, or both, of those facts led to my key fob not working, and a completely dead battery within 2 weeks. The front desk employee was professional and kind, but the quality of the work done was very disappointing - especially when the fix should have been a no-brainer. I wont be taking my car here in the future.

Great service great place

I would like to thank Lance and his service team for going above and beyond to help me.The engine light on my 2019 F 250 came on a week ago with 8K miles and a month old. I took it to a ford dealership near where I live. That dealer explained to me there was a foreign material in my blue def tank and I had a bad injector. They informed me they wouldn’t warranty it and it would be a 5K repair. Needless to say I was upset.Lance had a wrecker pick it up and started the diagnostic process. I picked my truck up today and it runs great and there was no charge.THANK YOU LANCE YOU HAVE A CUSTOMER FOR LIFE!!!

Not helpful or no effort in returning your calls. If you have bad or no credit this place cannot help.

Had company car serviced, they had me out quickly.

The wait is ridiculous I waited minimal 3 hours just to do a basic oil change

I am always treated well and with respect. They are very professional and service is most of the time done on time.

I always get my car serviced here. Everyone is kind and helpful.

I like the people working there but the prices higher that out side

Great

Always helpful with my vehicle needs

Very slow employees

They went above and beyond to get me in my car

Fast and efficient service

Good, clean, efficient.

In a few minutes they did an efficient job

AdvaisersMechanical💯

Very good service they serve you from the moment you arrive in your car

Good attention