The Paychex system causes numerous errors and when the team is confronted, they pass you from department to department and there is no accountability, answers, or apologies and understanding. Imagine an error being made in your payroll and the only response is i dont see any changes on our end.Want to call them? Input the long 7 digit extension just for the system to tell you it doesnt recognize it and hang up on you.Want to email them? Wait days or even over a week for a response thats unhelpful and useless.Want to waste your time and subject your employees to payroll errors? Want to talk to multiple parties and try to fix a mistake you didnt cause all by yourself? Want to work with slow response times and have to double check your numbers because you cant trust the system? Sign up with Paychex today!

I use to see my stubs and hours worked

Do not deal with them. Used them for payroll for one year. We did not have employees for two pay periods and come January (after payrolls were completed in December) I got a termination letter stating that as of Dec 1st I had no workers comp and payrolls were no longer being processed. DO NOT WORK WITH THEM. This is a warning. I should have listened to a few other people that told me not to do it prior.

No customer service help after 7pm eastern M-F or on weekends.

Awesome benefits!