Excellent service!!! I own a residential renovation company (Forever Custom Renovations) and this is by far my favorite vendor. Jeff Lavoto is our account manager and he genuinely is in a class of his own. I can not explain how refreshing his prescion, timeliness & attentive disposition is. I send all of my customers who are shopping for tile, counter-top material or bathroom fixtures his way because I know he will attend to their needs in a manner that represents our company well!! Hats off to the management at this location, they know what they are doing. Hiring the right people really makes all the difference in the world!!!!!

I have been working with Sean for a few months now and he has been a joy to work with! As a designer, finding reliable, professional, detail-oriented vendors is a vital part of the industry. Sean has made my client projects hassle free and stress free. He does a great job keeping me informed on timelines and is very quick to reply to my inquiries and any questions I may have. I couldnt recommend working with him enough!

Sean and I have done several projects over the years and he never disappoints. He always responds on time, is very polite, and helpful. I would highly recommend Sean for any projects you need.

Excellent customer services. Dan and his coworkers were very good in helping us what we needed and throughly explaining what flooring would fit better with our budgets and needs.

We arrived 5 mins before closing. The guys there were great! Very patient, and were able to get us samples on short notice

Prosource simplifies and enhances the material selection process for myself and my clients. As a general contractor and designer, Im able to work closely with my account manager Gabriela to find and pick out material options for my projects. 10/10

Everything is well Organise and a nice show Room

Great place for all your flooring needs !!!!

Wonderful selections and helpful stall

A couple of weeks ago my contractor, who is a member at ProSource, set up a meeting for us with Jamie. When we came into the meeting we had no idea what we wanted for our shower tile or home flooring. Jamie honed in quickly on what we did and didn’t like! She was very knowledgeable about the products and explained the pros and cons of each. I expected to go in and leave without having made a choice but Jamie completely changed that! Within an hour and half all decisions were made and we were out the door!Even though Jamie made the buying process virtually painless most often home renovations aren’t and today that reality hit. We ran into a problem upstairs and had to change the type of flooring that will be installed but again, she went above and beyond! Within 2 hours she matched the flooring that we’d already purchased for the downstairs and had the new order placed for us.Jamie is the best! I will never be able to sing her praises enough!!! ProSource is lucky to have her and so are we.

I used ProSource to purchase carpet for our spiral staircase which we had carpeted many years ago and had a horrible experience. Jaclyn at Prosource helped me this time, helped me understand the ratings on the carpet & recommended an installer experienced at that type of job. She is professional, personable, and always called me back when promised. I enjoyed working with her.

Jaclyn is the best! She is helping us through a home renovation--product selection, design ideas, and navigation of a daunting process. What makes her stand out is her spirit and attitude. She genuinely loves what she does and loves helping people. She has a positive approach to her clients. She listens well, and uses her remarkable memory and attention to detail to ease the stress of decision making. Thank you Jaclyn!

Jaclyn was a great help to me in my search for tile. She was very knowledgeable about the products and so patient as I made several visits and borrowed many samples until I finally made a decision. Jaclyns manner is professional and courteous and I wouldnt hesitate to see her again for my next flooring project. Thank you for the opportunity to share my positive experience.

Met with Jamie and Jaclyn. Told them what I was looking for, my budget and they jumped right on it. They knowledge of their carpet inventory allowed them to show me all of my options. I made my choice, placed the order and within 3 days my carpet was in. Installation was done the following day and my bedroom looks amazing. With this wonderful experience, I would buy anywhere else. Thank you Jamie and Jaclyn!

Jamie has been wonderful to work with. Roxy is always so friendly in, fact all the staff at ProSource Northwest Houston very welcoming.The place is always very well organized and clean. The added bonus is that the staff is up to date with current trends.Definitely a great place to purchase, what is needed for your home remodeling supples.

If youre looking for excellent customer service, you have come to the right place! Jaclyn is by far the best when it comes to helping others. I have had the pleasure of working with her. She is very sincere, has a great personality, and will always find a solution to any obstacle thrown her way! NW store definitely is lucky to have her!!!

Jaclyn was the best! She was able to get our new membership started right away, we knew what we were looking for and she was able to find and provide which made my client very happy. She went above and beyond for us and made sure all material was in stock and ready before we purchased, verified there would be no delay for our pick up of matierial and the install of our project! Would recommend her and ProSource NW to all of my clients! You rock girl!

Jaclyn Shanks is a godsend! I am a decorator and have never ventured into remodeling. I had no idea what to do! I met with Jaclyn, and she showed me step by step, explaining how everything works. How to work with my client, how to check out samples, what paperwork I needed, etc. Because I was new at this, I asked her quite a few times to spell all this out for me just to make sure my ducks were in a row. She went above and beyond explaining every step of the process. I will not hesitate to go to Jaclyn again, and I will refer all my friends and clients to Prosource of Houston - Northwest and Jaclyn Shanks!

This place has been a great one stop shop !!! Its been the easiest process for my clients to go in and talk with design team. Thanks Jamie for all your time and effort on our projects !!

Jaclyn Shanks is hands down the best when it comes to communication and experience. As a contactor, I often have to locate hard to find materials or styles. Jaclyn makes my life easier and gives me plenty of options to choose from. She always delivers on my requests. A pleasure to do business with!

Our General Contractor sent us to Prosource to find materials and inspiration for our remodel.Jamie Kennedy help us out to find the perfect engineered wood floors for our house, gave us great advise and I couldnt be happier with the results.

As a newer memeber, Ive had the pleasure of working with Jamie now for the past 6 months. Shes always super helpful, no matter how crazy my request is. Thankful to have her assistants!!!

We are a Fire and Water restoration company, Our commercial clients have high demands that must be met quickly. Jaclyn Shanks has been amazing she is always willing to go that extra mile to help us out!! We LOVE ProSource of Houston-Northwest!!!!-Pinnacle Disaster & Recovery Services

As a General Contractor, we have done business with Prosource (the Northwest Store) for many, many years. Jaclyn Shanks has been nothing less than exceptional and always taken care of our customers when we send them in to the showroom. She is also very prompt in responding to any of our questions as well as pricing and availability of the material. On the rare occasion of a problem, Jaclyn is quick to find a resolution, and again, makes sure our customer is well taken care of! And last, Jaclyn has a great personality and is so easy to work with, it is always a pleasure when we get to visit with her in person.

If youre looking for great customer service and a friendly smile that helps and knows their stuff come see Jaclyn Shanks!!!! She is amazing and very helpful. No questions asked went un answered and she was very polite and professional. She will get my business again next time Im there.

Well-stocked showroom with a good selection of beautiful, high-end tile, carpet, flooring, etc. Staff are highly professional and easy to work with!

ProSource has always been a go to spot for all our flooring needs. With Walters knowledge of the flooring business and the care he takes with our clientele makes it easy for us to fulfill out clients needs at ProSource Northwest. Keep up the good work!

Walter Valladares is impeccable & hes a pleasure to work with, As a contractor sending your clients out for selections could be stressful for them or researching selections for clients could be very time consuming for myself,he makes the process so easy for everyone. His return to get me my selections and quotes is extraordinary...I could never say Thank you enough. So again Thanks Walter your awesome!!!

I have been working with Pro source Northwest location as a remodeler/General contractor for many years now. Jamie Kennedy is my Rep and I couldnt ask for a better professional, when it comes to helping me out with my customers and projects. She is very knowledgeable in the industry and always there to answer questions and help out when I need it... I would highly recommend anyone either contractor or individual To Jamie at Pro Source any day of the week...

+ 1 for Jaclyn Shanks! Im so very impressed with her knowledge, memory, and attitude. She is on top of your job big or small and makes the extra steps to ensure youre getting the best value. Customer service win big time!

If you need to update or remodel your bathroom on a budget, I highly recommend you go see Jamie Kennedy at ProSource Houston! She is professional and knowledgeable and we couldn’t have done it without her! Thank you, Jamie!

Jaclyn is hands down the best salesperson I’ve ever worked with! She’s super helpful and knowledgeable and extremely detail oriented. I use ProSource for all my flooring needs!

I am the office manager for Stonecraft Builders. We send all of our customers to Jamie Kennedy. She is the most helpful and professional person we have ever dealt with. Our customers rave about her customer service. Definitely ask for Jamie when you go to ProSource.

Prosource provides amazing products at great prices, but the best thing it has going for it is the customer service. I send all my customers to Walter and have never received a complaint. He takes care of my customers and always gets my orders right. Go see Walter!

ProSource Northwest has been such a great tool for us over the last few months. The prices are beyond competitive and the personal assistance we have received from Jaclyn is unparalleled. She knows her stuff, is super accommodating, and is an all-around great person to work with. We would never have found this type of service or quality products at a big-box retailer. Were so glad we learned about ProSource Houston-Northwest, and look forward to our continued business with the branch and Jaclyn.

Jamie Kennedy is so helpful and responsive! She is my go to for questions and concerns because I know I can always rely on her for excellent response time and customer service. Thanks Jamie!

I have to say that my experience with Prosource of House-Northwest is by far the BEST supplier I have ever had to deal with in my 15+ years of my profession as developer. Jaclyn Shanks is so on top of her game with product knowledge and keeping her clients up to date with changes in the market of specific products. Always willing to go above and beyond to help clients with decisions that would have a long lasting impact on ones investment. The ROCKSTAR to her clients! AWESOME!

ProSource is a wonderful place. I have purchased wood floors and carpet from ProSource for two homes and their pricing and selection is consistently the best in Houston. Jamie Kennedy was wonderful to work with on our most recent project. She was prompt and attentive and could not have been more courteous, allowing me to check out samples multiple times and guiding me alpng the way to select a truly beautiful and unique product. I highly recommend Prosource (and Jamie!)...

The staff is always very helpful & customer oriented. ProSource is very reliable towards providing top quality products needed for the construction projects for my company. Good people, good biz! Would highly recommend 👍🏼!#flooring #tile #carpet #wood #granite #marble #stone #prosource #theconstructioncorporation

Jaime is top notch! Easy to work with and very knowledgeable. I enjoy sending people her way.

Jamie is truly amazing! She is well informed, very personable, extremely helpful, and has EXCELLENT customer service!

We have been so thrilled to be working with Jamie Kennedy as our Rep at Prosource of Houston-Northwest! The amount of product knowledge she has, coupled with her excellent customer service skills sets her above the rest. We are an Interior Design firm that has used Prosource for over 10 years now and while we have had fantastic experiences throughout the years, Jamie is a shining star!! She even has a background in Real Estate and house flipping, which gives an extra edge to working with and helping our clients throughout the remodeling process. If youre looking for a friendly, professional sales rep who knows their stuff Jamie is your girl!

Walter was really helpful, knowledgeable and patient with helping me find the exact products I needed. Definitely go in to see him at Pro Source

Jacyln is amazing to work with! She gets me everything I need with a great big smile on her face! Teri Pugh Studio!

Jaclyn couldnt have been more helpful! She made the entire process simple. I couldnt be happier with the customer service. Thank you so much.

Prosource rules. Jaclyn is the best. She is super helpful, and very attentive with her follow ups.

Exelent customer service. Jayclyn, is one of the best in the flooring industry very energetic and willing to go the extra mile for us. Will recommend 120%

I walked in not knowing nothing about my wood floors, but thanks to Walter I feel much happier and secure of what Im getting, thank you so much Walter.

Great selection of floor coverings (tile, laminate, hardwood, carpet, ...) and a fair price, but we didnt make a sale. Jaffar (salesperson) appeared to not want to sell me one box of tile. He was persistently discouraging me from purchase, stating that it will take too long, hours, possibly a day. On the contrary, I called a different company and they made a sale/pickup within 10 minutes, without any hesitation. I understand 1 box is too small of an order, but his discouragement was a bit too obvious.

If you are looking for personal assistance with your renovations contact Jacklyn Shanks at ProSource of Houston - Northwest. She is awesome and will help you through the process..

Great customer service from Walter he was very knowledgeable about the floors I chose and the wall tile, I highly recommend Walter to anyone

We are General Contractors in Houston Texas, I will not recommend to anyone this company. The dont take resposability to their actions. We order material for one dentist office the sales rep made a mistake ordering the material. When we got to the project the material was wrong and the manager did not want to exchage the material instead he made us pay them again for the material. He keep saying that he was helping us and what he could do was give us credit on a different order for other job. This option is ridiculous since we dont control their pricing and the can easily add that cost to the new price and on there side not taking the lost. I am dissapointed and the way they deal with a custumer. Jon Arnold needs to learn how to take responsabilities for their actions. $338.98 was the price of losing a client.

Jaclyn is great at Job! She works quickly and gets what you need!

Walter was awesome and made a huge difference with finding the best deals for remodeling my home

Dont bother if youre not already a member. I came in to check out their selection before I became a member (I flip houses) and the person at the desk in the showroom was extremely rude. Im amazed people send clients here.

Jaclyn Shanks at the Houston NW store is always so helpful and such a pleasure to work with!

Thanks to Walter my business has picked up even more, I can safely send my clients into Northwest Prosource and feel comfortable, all their questions and concerns will be answered in a correct and professional manner, he was awesome with 1 particular client I lost to Floor Decor but thanks to Walter he kept communication with the client and got them to buy from Prosource and not Floor Decor, truly awesome work from Walter and Prosource!!! Im glad to be part of Prosource!!!

Poor customer service. Upper management completely ignored us when our designer was MIA for weeks. We ordered many things for an entire new build. They made mistake after mistake and left us hanging. Completely unprofessional. Would never recommend this supplier.

Walter provided exceptional service I will recommended to everyone.

Jaclyn Shanks is the sweetest person and gave me such good customer service I would highly recommend going to see her for all your needs! 👍🏽👍🏽👍🏽

Angelica is great. Very helpful.

Jaclyn is a beyond great customer rep and is worth all 5 of these stars

Great service thanks Jaclyn S

As a General Contractor, we have done business with Prosource I am constantly looking for materials that are difficult to find or match, as well as looking for general pricing options for my customers. Jaclyn Shanks is a huge help and always goes the extra mile to find what I am looking for.

Angelica provided the outmost customer service

Jamie Kennedy is a great person